Claimed

BookMyShow Complaints & Reviews

2.8
Updated: Oct 4, 2025
Complaints 1543
Resolved
852
Unresolved
691
Contacts

File a complaint to BookMyShow

Having problems with BookMyShow?

File a complaint and get it resolved by BookMyShow customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

BookMyShow reviews & complaints page 23

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Susandiya
from Mumbai, Maharashtra
Jan 18, 2021
Resolved
Report
Copy
Resolved

I need to change my seats

To day morning I booked 2 seats in KG cenimas for master I don't know to select the seat properly so plzz change and give the seats.make it fast plzzzz bcz the show time is 10:30am...
Helpful
Found this helpful?
1 Comment
Report
Copy
M
macha saikumar
from Delhi, Delhi
Jan 16, 2021
Resolved
Report
Copy
Resolved

I booked tickets 1/1 tickets showed in book my show but in theater they are sold all seats
+1 photos
Aug 5, 2021
Complaint marked as Resolved 
Hello Saikumar,

Please accept our sincere apology.

Your safety and well-being is our utmost priority.

Request you to reach out to us over LIVE CHAT with the Booking ID and your contact details.

We'll connect with you and fix this.

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    Vipin Mgk
    from Bengaluru, Karnataka
    Jan 14, 2021
    Resolved
    Report
    Copy
    Resolved

    Address: Vilakkupara kollam

    Thai lakshmi cinema punalur, they already sold all tickets through manually but bookmyshow given me the sold tickets, and me and my family miss the film and a day so i need consolation amount of that day because BMS cheat me
    +1 photos
    Aug 5, 2021
    Complaint marked as Resolved 
    Jan 14, 2021
    Updated by Vipin Mgk
    They chat me that the amount of booking will be refunded in 5-7 working days but i want nobody will be cheated again so i need a minimum of 20, 000/- BMS cheated me its a crime so they will be punished
    Hi Vipin,

    It is never our intention to dishearten you.

    Please write to us with your contact details over LIVE CHAT, we'll look into it immediately.

    We'd do all it takes to have this sorted for you.

    Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Ashwini2494
      from Vira�r, Maharashtra
      Jan 12, 2021
      Resolved
      Report
      Copy
      Resolved

      Hi, i booked 4 tickets + snacks on book my show but once gpay transaction was completed error message poped on bms screen and no booking confirmation. Will this entire amount be refunded and where to check the progress.
      Aug 5, 2021
      Complaint marked as Resolved 
      Hi Ashwini,

      We apologize for the trouble and hope you have received your refund.

      Ideally, the amount charged for an unsuccessful transaction gets credited within a maximum of 5 to 7 working days.

      In case of any clarity please connect over LIVE CHAT with us.

      We'd do all it takes to have this sorted for you.

      Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        Vimalkharat
        Dec 19, 2020
        Report
        Copy

        Address: Lane no 15 jai bhawani nagar mukundwadi railway station aurangabad Maharashtra 431001
        Website: Rummypassion.com

        I am play cash rummy to eummypassion.com and I am win rs.4800 and I am withdrawal money in my bank account then my rummy account is blocked and money is not give me so please give me my money...
        +4 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          from Gaya, Bihar
          Jul 22, 2020
          Resolved
          Report
          Copy
          Resolved

          What you do with our money till 10days.
          I think they do investment with our money.
          Worst management system of reliance digital. Flipkart, amazon, and snapdeal they refund within 3-4 hours but you have such a large network but you can't refund. This is my first and last shopping.
          Aug 5, 2021
          Complaint marked as Resolved 
          Hi,

          We hope you are in receipt of the refund.

          Ideally, the amount is processed immediately from our end post which it reflects by the source within a maximum of 15 working days.

          In case of any clarity please connect with us on [protected]@bookmyshow or LIVE CHAT with us.

          We'd do all it takes to fix this for you.

          Stay Home Stay Safe!

          Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            sindhuja Kubendran
            Jun 15, 2020
            Resolved
            Report
            Copy
            Resolved

            Delete my purchase history

            Need to delete my purchase history...
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy
            A
            Akash Deúri
            May 4, 2020
            Resolved
            Report
            Copy
            Resolved

            Last year I booked a ticked for stand up comedian Abhishek Upmanyu s show to be organised on 11th April 2020 at machkhowa, Guwahati, Assam. But it was cancelled due to corona virus. They said that the refund was initiated. But I never received it.My Booking ID is ITAM0056Y2ZTQT.
            Aug 5, 2021
            Complaint marked as Resolved 
            Hi Akash,

            Please accept our apologize for the delay.

            We hope you are in receipt of your funds.

            In case of any queries, please connect with us on [protected]@bookmyshow or LIVE CHAT with us.

            We'd do all it takes to have this sorted for you.

            Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Souraj Mukhopadhyay
              Apr 13, 2020
              Resolved
              Report
              Copy
              Resolved

              I booked 8 tickets for the show 'oh! Hello by rahul dua' on 28th feb 2020 that was to be held in chandigarh on 28th march 2020. I paid rs.4091 for that. On 17th march i received an sms and mail that the show is canceled and the refund will be processed shortly. Then on 23rd march, i received a mail saying that the refund has been processed and will be credited to my account in 5-7 days. When already 10days passed i reached out to their customer care by mail. They asked me to wait for another 2 days as there may be some delay.
              After 2 days i again emailed them, as it was already 14days passed, asking about the status of my refund, they asked me for the bank statement. I replied to them with my bank statement. I got a reply that my "refund is processed and will be in my bank account shortly". Then i replied to them that it has been 14days already, but no refund is credited. They said they will help in this regard. But received no update from their side.
              Again after 2 days, i emailed them. They again asked for my bank statement. And the same thing happens. No valid reply from their side.
              This thing happened multiple times. It has been 21days already but no refund is credited to my account. Even no help is provided by the customer care. Very disappointed by a brand like bookmyshow.
              Aug 12, 2021
              Complaint marked as Resolved 
              Verified Support
              May 27, 2020
              BookMyShow Customer Care's response
              Hi Souraj,

              We understand your query was addressed under the ticket id 10822611.

              In case of any clarity please connect with us on [protected]@bookmyshow or LIVE CHAT with us.

              We'd do all it takes to have this sorted for you.

              Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shyamalwho
                Mar 16, 2020
                Resolved
                Report
                Copy
                Resolved

                Address: Kolkata, West Bengal, 700074

                The organisers should postpone/cancel the scheduled play in the wake of the present epidemic of covid19. All governments are discouraging all kinds of public gathering and in view of that such a big gathering to view the performance of a great actor/director may invite a great suffering for the viewers.
                This attack may happen to anybody attending the show.
                May 10, 2020
                Complaint marked as Resolved 
                Verified Support
                Apr 09, 2020
                BookMyShow Customer Care's response
                Hi Shyamal,

                The event Kusur (The Mistake) by Amol Palekar is rescheduled to 9th May, We hope you have opted for your desired request of Refund/Retain.

                In case of any clarity please connect with us by sharing your booking id or contact number used while booking the tickets on [protected]@bookmyshow or LIVE CHAT with us.

                We'd do all it takes to have this sorted for you.

                Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  C
                  Chandu Kumar1998
                  Feb 24, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: 17-2-258, Hyderabad, Telangana, 500059

                  I was booked one ticket in book my show app at srilakshmi theater but it was declined. And ticket also not booked. But amount was debited from my bank amount is 117 and payment is by net banking payment plz check details and refund my money. As soon as possible
                  Srilakshmi theater is located at karmanghat plz i request u to refund my money..
                  +2 photos
                  May 10, 2020
                  Complaint marked as Resolved 
                  Verified Support
                  Apr 09, 2020
                  BookMyShow Customer Care's response
                  Hi Chandu,

                  ​The amount charged with the unsuccessful transaction will be refunded in 4-5 working days for privatized bank and 10 working days for the nationalized bank.

                  In case of ​the​ amount ​paid ​using a UPI app, it should reflect within the next 3-4 working days. The amount paid through the wallet will be refunded within the next 24 hours.

                  In case of any clarity please connect with us on [protected]@bookmyshow or LIVE CHAT with us.

                  We'd do all it takes to have this sorted for you.

                  Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Ashok kumar K.
                    from Hyderabad, Telangana
                    Feb 23, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    I booked movie ticket online for "valayam" on 20-feb-2020 to watch movie on the date 23-feb-2020.

                    As per the schedule, i have to watch movie on 23-feb-2020 at 4:45 pm. Hence, i went to cinema theatre accordingly. When i was about to pass through the ticket checking executive at cinema hall, there the people were telling me that the movie has been canceled.

                    When i enquired about the money, they started processing to repay back it.

                    Cinema management was telling that they have already informed to bookmyshow management. But, i have not received any communication from bookmyshow.

                    Is it not the responsiblity of bookmyshow to inform to me? Shall this type of ngeligance be acceptable? What is the solution to solve this problem?
                    May 14, 2020
                    Complaint marked as Resolved 
                    Verified Support
                    Apr 09, 2020
                    BookMyShow Customer Care's response
                    Hi Ashok,

                    We apologize for the trouble and we hope you have received your refund.

                    In case of any clarity please connect with us on [protected]@bookmyshow or LIVE CHAT with us.

                    We'd do all it takes to have this sorted for you.

                    Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      angshumandas
                      Feb 20, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: New Delhi, New Delhi, Delhi, 110075

                      I had booked three movie tickets from book my show for the movie good newzz at pvr vegas, dwarka on february 1, 2020 for 11.20 pm show at audi 10 (Seat no k 7-8-9).

                      The booking id was ww8tfdk.

                      Pvr vegas had cancelled the booking on the same day and the amount was to be refunded within a few days and now it's been over a month and no refund of rs 1038.

                      No calls or updates from bookmyshow but i have been complaining / calling to seek resolution but there has been no response beyond the regular response saying it will be done.

                      I have been calling and following up continuously but no resolution.
                      May 10, 2020
                      Complaint marked as Resolved 
                      Verified Support
                      Apr 09, 2020
                      BookMyShow Customer Care's response
                      Hi Angshuman,

                      We understand your query was addressed under the ticket id 10531622.

                      In case of any clarity please connect with us on [protected]@bookmyshow or LIVE CHAT with us.

                      We'd do all it takes to have this sorted for you.

                      Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        C
                        Chandru Shiva
                        Feb 12, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        bookmyshow/convenience fee bogus

                        Address: 560020

                        I have booked many tickets using bookmyshow. They are charging unnecessary convenience fee for all tickets. Same tickets in insider they are charging anything extra. They are not adding convenience fee or any hidden/extra charges. There service is very bad. They have been tied up with mega events and doing bogus in name of tickets. Recommend not to buy any tickets thru this site....
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        S
                        Sindhu C
                        Feb 10, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Kaval junction, Kollam, Kerala, svj 12468
                        Website: Bookmyshow

                        The tickets was booked on 9/2/20 at gmax theater through bookmyshow. The amount was remitted through Google pay using SBI A/C successfully, but the tickets were not issued for the show.Moreover the amount is not refunded till now.Hence kindly do the needful to remit the cash back. Phone number is [protected] and VISA card number is [protected]. I hope cash will be remitted back to my account without any delay.
                        May 10, 2020
                        Complaint marked as Resolved 
                        Verified Support
                        Apr 09, 2020
                        BookMyShow Customer Care's response
                        Hi Sindhu,

                        We understand your query was addressed under the tickets id 10734622.

                        In case of any clarity please connect with us on [protected]@bookmyshow or LIVE CHAT with us.

                        We'd do all it takes to have this sorted for you.

                        Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative
                        Bookmyshow ticket is not booked but money deducted on googlepay.
                        In the 1st instance money was deducted on google pay but tickets are not booked. Please look into the refund.

                        Attached screenshot for reference.

                        tickets were not issued - Comment #3645112 - Image #0
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          Tamsan Rayar A
                          Jan 29, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: 620001

                          Hello sir/mam
                          Booked a ticket online and was made to stand and get the tickets showing my mobile on the counter in a long queue hope we book online to avoid standing in the queue.. But was completely taken back by this behaviour it happens in most of the theatres in tiruchchirappalli and all over tamilnadu so pl attest this query and bring up a solution for it...
                          Thank you
                          May 10, 2020
                          Complaint marked as Resolved 
                          Verified Support
                          Apr 09, 2020
                          BookMyShow Customer Care's response
                          Hi Tamsan,

                          We apologize if we have disappointed you. We would like to check this for you.

                          Please share your contact details with us on [protected]@bookmyshow or LIVE CHAT with us.

                          We'd do all it takes to have this sorted for you.

                          Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            sumit212
                            from Surat, Gujarat
                            Jan 28, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Nagpur, Maharashtra, 440015

                            I have booked 3d movie tanhaji in bms but it was 2d movie. Theatre manager told that it is bms fault. Bms cheated. Created two issues with them but they are not refunding my money. Bookmyshow [ incident id - [#10389717] ]. Called multiple times to their customer service, sent email but they are not helping. Its more almost 20 days now.
                            Please help
                            Sumit
                            [protected]
                            May 14, 2020
                            Complaint marked as Resolved 
                            Verified Support
                            Apr 09, 2020
                            BookMyShow Customer Care's response
                            Hi Sumit,

                            We apologize for the delay and understand that the refund was processed from our end and your query was addressed under the ticket id 10389717.

                            In case of any clarity please connect with us on [protected]@bookmyshow or LIVE CHAT with us.

                            We'd do all it takes to have this sorted for you.

                            Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Shraddha Nair
                              Jan 25, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              I erroneously booked 10 tickets online on 25th jan instead of 26th using book my show and immediately called customer care to modify date. Being superstar member, they initially told me that they will try for refund after some deduction as per inox policy for which i was ok but later informed that i can't get refund coz i didnt book tickets using login option.
                              May 13, 2020
                              Complaint marked as Resolved 
                              Jan 25, 2020
                              Updated by Shraddha Nair
                              book my show can see my mobile number from where I am booking tickets and very well verify with my member details. I am still surprised and unsatisfied with the reply given by customer care.
                              Verified Support
                              Apr 09, 2020
                              BookMyShow Customer Care's response
                              Hi Shraddha,

                              We are sorry to hear that, as per the superstar cancellation, you have an option to cancel your booking 4 hours prior to the showtime once every 6 months.

                              We apologies for the trouble and hope you understand us too.

                              In case of any clarity please connect with us on [protected]@bookmyshow or LIVE CHAT with us.

                              We'd do all it takes to have this sorted for you.

                              Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                Khaja Sk Rehaman
                                Jan 13, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: all over vijayawada, Krishna, Andhra Pradesh, 520001

                                On this festival i wanted to watch a toolywood movies in theater.. Usually the ticket price is maximum to 150rs for normal seats in multuplex.. But for only some recent ticket price is higher then usual means 200 for normal tickets...

                                How they increse that ticket 2 times.

                                I am very upset for why i have to put so much money to watch a cinema..

                                Plz take nessesarry action to watch cinema in multiplexes for normal people
                                +1 photos
                                May 11, 2020
                                Complaint marked as Resolved 
                                Verified Support
                                Apr 09, 2020
                                BookMyShow Customer Care's response
                                Hi Rehaman,

                                We being a ticket booking aggregate have no control over the ticket pricing and the inventory sold on BookMyShow.

                                The ticket price is ideally decided by the cinema you are booking with.

                                In case of any clarity please connect with us on [protected]@bookmyshow or LIVE CHAT with us.

                                We'd do all it takes to have this sorted for you.

                                Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative.
                                I tried to redeem my points in book my show app to book tickets... But its saying that 'sorry something went wrong (#-27112)..
                                I don't know why? But I'm able to redeem points from another card!
                                Please check this issue and clear it asap!
                                This is a kind request!
                                Hi,

                                I tried booking tickets for Darbar movie today around 3.15 pm through google pay.

                                Amount debited from bank successfully to [protected]@axisbank but transaction failed.

                                UPI Transaction ID :[protected]
                                Helpful
                                Found this helpful?
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  ashwinimallesh
                                  Jan 13, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  fund return

                                  Address: Gowdanapalya, 560061
                                  Website: Book my show

                                  I had booked 6 tickets for avane srimannarayana movie at 2pm on 28th of december in book my show app... Then i cancelled the ticket since i had booked for wrong timings... When we cancel the tickets immediately or before 4 hours to the movie... Book my show would deduct 30%of our money and returns it to our respective bank accounts... Even in my situation it showed ticket money... After deduction of 30% would be returned... Tilll date there...
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy