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BookMyShow Complaints & Reviews

2.8
Updated: Oct 4, 2025
Complaints 1543
Resolved
852
Unresolved
691
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BookMyShow reviews & complaints page 23

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A
Arunima Kabiraj
Jun 13, 2021
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Address: shakuntala aprk

My parents who are senior citizen had booked for covidshield vaccine 9second dosage).the vaccine drive was conducted by bookmyshow . when they collected the amount, they never raised while collecting the money when my father was booking a slot for himself and for my mother. when we reached the location for vaccination Medica refused to give second doseage as the time period of 84 days was not completed. when we try to raise an issue the executive at bookmyshow named MAHESH told us that there were T&C but during filling the form we did't find any terms and condition up there. this kind of fraudulency going on when the people are dying due to covid. i will be highly obliged if the concerned authority took some stepd and proceeds with the refund
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    R
    Reynold Dsouza
    from Powai, Maharashtra
    Apr 17, 2021
    Resolved
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    Resolved

    Address: Shipra Suncity, Indirapuram, Ghaziabad

    On 28th March I tried to book tickets on bookmyshow for 'Godzilla v/s Kong at Shipra Mall Indirapuram. I may have typed the wrong CVV and the transaction failed as per HDFC. I think you use PayU as a gateway. A company I had never heard of called Lazypay through BMS sent me the tickets on loan on my email address. I do not take unilateral loans and loans in general. I now learnt Lazypay is related to PayU. After a time I rebooked using the same gateway PayU. Payment was succesful as per HDFC. No tickets were sent but there is a charge to my bank. I went for the movie not realising the tickets were from LAZYPAY. Lazypay started threatening me and asked for payment with interest. I paid them recently[protected]. I said I would like to visit them along with a banking expert from HDFC and the police but Lazypay said they would not disclose their location. Hence I have stopped the services of bookmyshow.
    Aug 12, 2021
    Complaint marked as Resolved 
    Verified Support
    Apr 23, 2021
    BookMyShow Customer Care's response
    Hey Reynold! We would like to speak to you and help you. Pls connect with us on support.bookmyshow.com

    Our team will have this looked upon

    Team BookMyShow
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      B
      Bharath Vijish
      Apr 13, 2021
      Resolved
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      Resolved

      Address: sri venkateshwara theatre, Door No 25, NH Service Road, Nandhivaram, Tamil Nadu 603202

      Hi sir, urgent work so going, mrng show missing sir, please help for me
      Aug 5, 2021
      Complaint marked as Resolved 
      Hello Bharath,

      If cancellation for these tickets was available, we would have loved to help you out.

      However, we'd be unable to cancel this booking since it is reserved at the cinema and the cinema that you have selected does not allow cancellation.

      If you cannot make it for the movie you can definitely gift these tickets to your friends or relatives.
      It is not that the cancellation option is unavailable. There are cinema's that offer cancellation of bookings done on our website upto 20 minutes, 2 hours and 4 hours before the show time.

      However, the tickets that you have booked in this cinema, does not allow the option to cancel a booking like other cinema does. Hence, we are unable to help you today.

      Another perk of being a loyal customer is that we have an invite-only programme for customers who are frequent transactors with us.

      As soon as you are eligible you would be able to see the 'Superstar' option on your BMS profile.
      Under this programme, you get to cancel your tickets once in 6 months up to 20 mins prior to the show time.

      Team BookMyShow
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        V
        Veerannababu Pentapati
        from Mumbai, Maharashtra
        Apr 12, 2021
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        I tried to cancel my tickets but the cancellation page showing error due to technical error since last 2 days..this will cost amount of Rs 1350/- including convenience charges.
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          Y
          Yin Yan
          Apr 12, 2021
          Resolved
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          Resolved

          For April 3rd I booked tickets...due to covid lockdown/curfew ticket as cancelled... and I have not received my refund..this is really bad as there is no proper answer. Irrelevant answers I don't want... kindly read before replying

          For april 3rd check you guys cancelled my booking... I did not do...where is my refund
          Aug 5, 2021
          Complaint marked as Resolved 
          Hi!

          The amount against the booking id WNJQ2B3 has been initiated from our end

          You can expect the amount to hit your account within 5-7 working days

          Sorry for the trouble.

          Team BookMyShow
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            S
            Sravanth_sai
            Apr 6, 2021
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            Internet handling fee on book my show app is going way over normal. Last time I've paid INR 62 and INR 32 for my last two movie tickets respectively. They are taking advantage of innocent customers and this must be stopped right away.
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              H
              Harold Joseph
              Apr 4, 2021
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              Resolved

              I have booked ticket for Kong vs godzilla on bookmyshow sterling theatre fort Mumbai 400001.. I selected the method o[censored]pi payment I paid through phonepe app. My amount is deducted from my account.. But my tickets are not booked and confirmed
              Aug 8, 2021
              Complaint marked as Resolved 
              Verified Support
              Apr 24, 2021
              BookMyShow Customer Care's response
              Hello!

              Hope you are in receipt of your funds.

              At times there are certain network congestion that may result in such occurrence.

              Be rest assured the amount charged for the unsuccessful transaction would be refunded to your account within 5 to 7 working days and incase of a nationalised bank 10 working days.

              You may always connect with us on LIVE CHAT along with the contact details.

              We'll help

              Team BookMyShow
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                N
                Nandish N
                from New Delhi, Delhi
                Apr 2, 2021
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                Address: Bangalore

                As i Booked a ticket on 31st march so ampunt git diducted in my account but i didn't received the ticket so kindly refund the amount. the toatl amount its 694/- made a payment through Phonepay. i attched a payment diducted copy also so kindly check and do the needfull as soon as possible.

                Thanking You
                Nandish
                Aug 5, 2021
                Complaint marked as Resolved 
                Hi!

                Hope you're in receipt of your funds.

                At times there are certain network congestion which may result in such occurrence. Be rest assured the amount charged for the unsuccessful transaction would be refunded to your account within 5 to 7 working days and incase of a nationalised bank 10 working days.

                You may always connect with us on LIVE CHAT

                Team BookMyShow
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                  S
                  santhosh11
                  from Hyderabad, Telangana
                  Mar 30, 2021
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                  As per an RTI filed over an year ago with RBI, it was confirmed that RBI has not authorised ticket selling apps and e commerce sites to charge additional charges in the form of convenience fee but BMS has charged 100 as convenience fee from me recently when I booked tickets through this app.
                  Trans ID related to same is TRAFJQD
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                    S
                    Shashank Khanolkar
                    Mar 29, 2021
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                    Address: Mumbai

                    BookMyShow stream has deducted money from my account 150/- and not given me the rental of Justice League Snyder Cut. I again tried from my wifes account... she also paid bookmyshow yet we are unable to virw tge services. They again ask to pay. They are cheating the subscribers.. pathetic.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Hi,

                    Sorry about that. It could be an unsuccessful transaction. Hope you're in receipt of your funds.

                    At times there are certain network congestion which may result in such occurrence. Be rest assured the amount charged for the unsuccessful transaction would be refunded to your account within 5 to 7 working days and incase of a nationalised bank 10 working days.

                    You may connect with us on LIVE CHAT and we will help you

                    Team Bookmyshow
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                      S
                      Sarkar ajoy
                      Mar 24, 2021
                      Resolved
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                      Resolved

                      Rs 358.64 debited from my debit card but seat not booked (02 seats) today at 20:10 hrs.
                      Transaction no.[protected]
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Hi!

                      Hope you're in receipt of your funds

                      At times there are certain network congestion that may result in such occurrence. Be rest assured the amount charged for the unsuccessful transaction would be refunded to your account within 5 to 7 working days and incase of a nationalised bank 10 working days.

                      You can connect with us on LIVE CHAT along with the contact details.

                      Team BookMyShow
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                        S
                        Shiva ganiga
                        Mar 13, 2021
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                        Address: Book my show

                        March 10 I have 3 tickets booked.but haven't got tickets, however money has1041.06 has been deducted my account.
                        Kindly help me
                        Below mentioned is the transaction details
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                          J
                          junedsaiyed
                          from Ahmedabad, Gujarat
                          Mar 12, 2021
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                          I have bought the 4 tickets of Indian vs England 3rd test match, day 4. The match was concluded in 2 days, therefore the match didn't continue for remaining days.

                          We have contacted Bookmyshow support several times and today finally they denied to give refund...

                          Here are the detail:-

                          - 3rd Test (Pink Ball) India vs England
                          - Block D BAY 2-Lower
                          - Fed 27 2021
                          - Seat BB13, BB15 BB17, BB19
                          - Ahmedabad, Matera Stadium

                          Thanks

                          -
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                            H
                            Harshitha.U
                            Mar 10, 2021
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                            Address: Inox mysore....book my show website

                            I had booked my ticket in bookmyshow website for the movie Robbert on March 12th Friday 6.00 (6 tickets)...but my amount has been deducted...i didn't get ticket confirmation...how could my moneywill be refunded
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                              D
                              Dinesh2252
                              Mar 10, 2021
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                              I used upi payment yesterday
                              My money is deducted but no tickets are provided
                              So plz resolve and refund my money
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                                A
                                Aditisarswat
                                from Kāmārhāti, West Bengal
                                Mar 8, 2021
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                                I was trying to book movie ticket from bms and paid through UPI (google pay) but ticket could not be booked.

                                Below is the transaction id

                                UPI transaction Id:
                                [protected]

                                Google transaction Id:
                                CICAgOCwj5elWg

                                Please help me to resolve this issue and help to get back my money.
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                                  J
                                  JSR Rajan
                                  from Ambattūr, Tamil Nadu
                                  Mar 5, 2021
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                                  Hi, i have booked 2 tickets in EA (chennai) on 05/03, the amount was debited but not received any confirmation of booking ticket. Requesting to refund the debited amount.

                                  Amount: Rs 457.08 debited from a/c **4107 on 05-03-21 to VPA bookmyshow1axisbank

                                  UPI Ref No[protected]

                                  Thanks
                                  Hi.. request any update over here.. i am not yet received any refund
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                                    V
                                    vineeth Kumar779
                                    from Noida, Uttar Pradesh
                                    Feb 28, 2021
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                                    Address: Amrutha theatre, warangal

                                    The coke we are provided for 40 rupees is so much diluted with water which tastes just like a water which is just served chilled.. Worst quality ever experienced, please take necessary action required

                                    THANK YOU
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                                      N
                                      Naveen Navi 19980
                                      Feb 21, 2021
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                                      Dear sir
                                      I had booked the 2 tickets in bookmyshow app the amount is debited from the account but the tickets were not issued
                                      Kindly refund the amount as soon as possible I had attached the message which amt had debited debited from the account and reference I'd
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                                        D
                                        Divya_
                                        Feb 20, 2021
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                                        I'm Divya, I have made a payment through phone pe of 694 rupees to book my show around 8.08 pm on 20th Feb 2020 for a show which was at 6.35 pm on 21st Feb 2020. Money has been deducted from my account but didn't receive confirmation regarding through book my show
                                        I request you to please look into this issue and refund my amount as soon as possible
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