BookMyShow Complaints & Reviews

Respected Sir/Ma'am
I booked a show for Batla House at RN Cinema (Rohtak, 124001) on 18th August(6:25 pm) through BookMyShow and instead there was no show of that movie at that time..
I have uploaded a screenshot of the confirmation which you sent to me via email..
Please refund my money or I am a lawyer and fond of going to Consumer Court..

I had purchased a movie voucher for 100 rupees for the movie mission mangal. When i applied the promo code and tried to book tickets for the movie on 16th august 2019, due to some reason the transaction failed. So i started the booking all over again. But i couldn't apply the code this time.. They said i have already applied it. This is really not fair as in the previous case i couldn't book my tickets. So i want my rs.100 to be refunded. Please look into this matter.
Mayurakshi.

I. N. Shanmugam make the following complaints for redresse;

(A) on 12/8/2019, i booked ticket for two adults for a film (Nerkonda paarvai) in vetrivel theatre, nanganallur, chennai, tamil nadu. After netbanking, debiting rs. 441 from my account, the screen showd "paynimo - unable to process. Yhe screen remained standstill and the ticket never came. I had to book another ticket for the same from mr. Vasanthan's login account, deducting rs 441 from his bank account. I request the amount rs. 441 appx may be recredicted to my account at the earliest

(B) earlier, on 10/6/2019, i booked a ticket for a film (10.15 pm show) in pvr grand galada, pallavaram, chennai, tamil nadu and had to do netbanking twice to get the ticket. The ticket amount was twice debited from my account. Though i informed about this in the feedback of the homescreen of the bigtree, in website, no action seems to have been taken. I request that a refund for a ticket (Rs. 78 appx) may be credited to my account at the earliest.

I have booked a ticket for lion king
After booking through upi transaction payment s successful but i didn't receive any tickets
Asked n pvr cinemas about this issues
They assured i'll get back money as soon as possible because ur tickets s not booked yet

So i have waited these days
Till now there s no refund on my money
Please check this issue and return back my money
I have provided google transaction i'd cicagkc6yjdrma

And upi transaction id[protected]

I booked movie tickets on 07/08/2019 for 7 members for the movie kurukshetra at nartaki theatre. While booking the tickets, 'Cancellation Available' option was given by them. Once the booking was done, since I was not comfortable with that time, I agreed to cancel the ticket with 30% cancellation charges. But now they are telling tickets can not be cancelled nor the refund be done . So please look into my issue and do the needful

I booked 2 tickets at prozone mall. I reached the theatre late due to traffic. Once i reached the hotel, they were like this ticket has not been booked and you have to buy 2 tickets. But i was deducted 662rs for 2 tickets and beverage from my card while booking the ticket. The staff there informed me that the money will be refunded. But there is no refund initiated yet.

I booked 2 tickets for a movie through phonepe app on bookmyshow. The transaction was cancelled due to some reasons and the amount got deducted. I contacted both phonepe and bookmyshow, but they said the problem is not from their end. I didn't get my amount of rs.257/- back after a cancelled transaction. I have lodged the complaint three weeks ago. You asked my contact number to proceed further in this issue. ("my contact number is [protected]").
Now please do the needful as soon as possible. Thank you.

I have booked 2 tickets for movie "has jhan pagli fas jabe" on 19 july 2019 at 3.20 pm for 5.00 pm show for the same date at mathur cineplex, dalli rajhara via paytm linked to my icici bank. After completion of transaction, i didn't received any ticket confirmation on my mail and phone. When i checked my bank statement, amount of rs 242.12 was deducted and i didnt get my tickets. Plz sove my problem asap.

As per the news on the internet, a case was filed against book my show for charging the customers extra amount under the name of internet handling charges.
One of the website giving this information is https://www.thebetterindia.com/180422/paytm-movie-tickets-internet-handling-fees...⇄

Reserve bank of india said that these platforms do not have the authority to levy the fee. They further added that...

Bookmyshow an online movie ticket booking company is charging an extra amount towards internet handling fee, depending on the tickets we book. These charges are unfair as per the rbi rule, i question the govt using this platform that when there is a rule, why these business people are not following? Why the govt and people are not concerned about this? On top of it why consumer should go to court to sort this out?

I am hoping this will be sorted out quickly.

Let’s bring better india,
Srinivasa srirangam

I have made a payment through google pay as per offer however after made payment i have not received cash back then i contact with google pay they said currently no offer with book my show you can refer that screenshot there is mentioned that offer is valid till 18 july 2019 you can refer google pay department chat as well payment of rs.1087 on sunday 31jun...

My show of the movie spiderman far from home was scheduled on 4th july, 2019 at 11:40 a. M. At inox gardens galleria mall, raibarelly road, lucknow.
The employees of inox told us that due to malfunction of air conditioner of hall, the show has been cancelled. They also told us to contact bookmyshow.
So, kindly refund my money of the ticket.
Thank you.
Booking id: t1qqc3b

From the last few days every time i'm trying to book a movie ticket with the voucher i have it's showing the offer you're trying to avail doesn't exist or has expired..!! It's fake site which is luring customers with vouchers and once you have bought those voucher's it doesn't let you use them for it's own i've been facing this issue for quite a long time from the moment i have that voucher it's showing the same thing i don't know what to...

My booking id is wq3k53h
I booked a ticket for spiderman ffh on july 5th, the offer on payment for amazon pay was min 30 rs on 150 rs that means 20%.
But when payment was done of 262, i received only 31!!
Why the refund was less? Also if there was some rng here, this was not mentioned on coupon as well as this 'luck' factor on refund should be mentioned.
Kindly resolve my issue. I am literally fuming as i have extensively used bms in delhi but was always satisfied but if this is some kind of foolmockery, i need my compensation and rectifications.
Please resolve my issue asap as this year there are some great movies coming and if this is to happen again and again, i have to look somewhere else.

I have booked 2 movie tickets through PhonePe App on June 2nd in the BookMyShow App. The amount in my account has debited but transaction got failed. I contacted both PhonePe and my Bank customer care centres. They said there's no issue from their end. They asked me to contact you. Please do the needful. I'm trying to get this to you from many days. Please help. Thank you.

I purchased two tickets of from bookmyshow.. I paid using google pay upi and rupees 247.96 has been deducted from my account.. But i did not receive any confirmation mail or sms.. I booked the tickets for carnival premier plaza cinemas in chinchwad the show being at 12:45 pm.. This is really not expected.. I want my money back or the ticket confirmation immediately.. Also seats i booked are showing as not occupied now.. Then why shouldn't i receive the confirmation?

I have purchased filmy pass but i haven't got any code from the bms and they are not responding to my mails and messages in whatsapp. How can be they just irresponsible, and the customer care number not connecting to them they are just escaping from the customer, it's just shame to them, i think this is the way they are earning lot of money by playing such tricks

I purchased two tickets of article 15 from bookmyshow.. I paid using google pay upi and rupees 413 has been deducted from my account.. But i did not receive any confirmation mail or sms.. I booked the tickets for rdb cinemas in kolkata the show being at 5:20 pm.. This is really not expected.. I want my money back or the ticket confirmation immediately.. Also seats i booked are showing as occupied now.. Then why shouldn't i receive the confirmation? This is not acceptable..

On 21st april 2019, 3 transactions were made from my bms account and e-mails were sent to me of purchase of 9 gift cards worth 18000, 1 gift card worth 1000 and 1 more gift card worth 212 rs and a thus a total of 19, 212 rs was deducted from my amazon pay.
The timing of the transactions are 10:44, 10:45, 10:46 am. (Based on received email timings)
I have not done these transactions neither have i authorized these transactions.
I do not have any gift card in my bms account. I did not receive any sms of the purchase of the gift card, just those three emails. Also, i did not receive any otp to authorize the debit from amazon pay. I did not receive any sms or email from amazon pay that a debit transaction of such and such amount has happened.

Request you bms to look into this matter and to refund my full money as this seems to be fraud from bms side.

I booked my ticket through bookmyshow portal for mib international on june 15, saturday2019 afternoon 2:15 show. In interval i ordered couples combo for snacks invoice number is :107900 as soon as i got my snacks i went to screen 3 seats number d12, d13 instantly before entering screen 3 the movie started 5mins before. I was shocked. I have talked with my lawyer. I[censored] didnt give any reply regarding fun mall issue. Im gonna sue you and it would be 50lakhs suite or above.
I have attached my details regarding tickets and snacks.