BookMyShow Complaints & Reviews

Hey!
I had cancelled my movie tickets on 10th of March 2024. I had done 3 tickets which had cost 850.95 with the help of PHONE PAY app .
Transaction I'd : T2403100031197955246406
Collect I'd : HDF93DDE5C2F6724F38A22C8A2A452891C4
According to your policy I should got back my cancellation money but not received yet .
So get back my money .

Thank You
Aditya

Hello,

I booked a ticket for a movie on 1st March for movie "Man Yedyagat Zala" which cost me 316.68 Rs. The ticket amount was 260rs for 2 tickets + the filmy pass. The show was cancelled at the theater. So, the theater informed me that the amount will be returned within 7days, which was not returned on time. After contacting the bookmyshow support team for 2 weeks and contacting the theater regularly it was done. The 7days or 48hrs return policy was not followed by the BookMyShow no proper response was been given to me, same old lines it will take 24hrs and nothing was done.

After many calls and chats the money was been refunded to me which was 217.68 Rs and on the application it showed 292.68 Rs. Where else i paid 316.68 Rs.
The paid amount was different the refunded amount showed on the application is different and the amount received is different. Even if i got discount the amount that was supposed to be refunded for 2 tickets should be 260 as per the theater ticket price. Which was not done.
Please look into this and help me out.

I am writing to express my disappointment and frustration regarding the recent experience I had at your theater, Cinemart RC Puram, on 24th February 2024. I had booked two tickets for the 7:35 PM showing at your theater through the platform BookMyShow.com. However, upon traveling over 15 kilometers through heavy traffic to reach the theater, I was informed that the movie had been canceled.

What exacerbates the situation is the lack of proper communication and accountability demonstrated by your staff and management. Despite engaging in a 45-minute discussion with your staff, led by Manager Anand, there was no satisfactory explanation provided for the abrupt cancellation of the movie. Furthermore, while assurances were given that the ticket amount would be refunded, there has been a notable absence of communication from either the theater or BookMyShow.com regarding the refund process

To rectify this situation and prevent similar incidents in the future, I urge you to take the following actions:

1. Provide a formal apology for the inconvenience caused and the lack of communication regarding the movie cancellation.
2. Ensure prompt and transparent communication with customers regarding any changes or cancellations of scheduled screenings.
3. Offer appropriate compensation for the time and expenses incurred as a result of the cancellation, including reimbursement for travel costs and ticket prices.
4. Implement measures to improve customer service, including staff training on effective communication and handling o[censored]nexpected situations.

Sent the above communication and followup in couple of emails, but no response except the refund.

I need resolution such as Provision of compensatory measures commensurate with the temporal and financial expenses incurred, inclusive of the round trip distance of 30 kilometers, entailing significant travel expenditures and time commitment. This encompasses the substantial inconvenience endured consequent to traversing the distance amidst heavy traffic, only to encounter the cancellation upon arrival, necessitating an additional 15 kilometers on the return journey.

thanks

I have booked movie ticket through bookmyshow app on 11th Feb 2024 but show was cancelled due to some technical issue, theatre management said they will refund next day through bookmyshow app, today is 20th feb 2024 till now bookmyshow not refunded amount, i have followed up with them 4times, every time they ask what is the issue and ask me to contact after 72 hrs this is repeating, so kindly resolve issue.

I am trying to book a ticket using HDFC times card. In the offer section it list as 25% offer. But when I enter my card details for payment, it always says that the card limit has reached. This is not the only time. I am always getting this. When I try to chat with the customer care I am not even getting connected to the advisor. If book my show is not going to provide theh offer why it is showing it in the first place.

Today i booked 3 tickets hanuman movie rajaratna theater Mandapeta .2.30pm show . My amount debit but didn't receive any confirmation.My transaction I'd T2401190503213593438251

My Booking ID reference is : NCER0Y5WS13ABB

I had booked ticket for the show scheduled on 24th December, 2023. The event was preponed to 23rd December, 2023 without any information from BMS. Only a few days prior we were informed. This is extremely unprofessional. How can they expect us to be available on 23rd December when the tickets are booked for 24th December? I paid 11, 908 INR for the tickets and was told by the organizers Raeeth that BMS would refund the money. However, I have been following up since a long time and everytime BMS says that someone will get back to you within 24-48 hours but nobody has reached out yet.

Please refund my money as agreed before.

To bookmy shows
Pls refund my tickets amt, 2nd dec 21.15 I booked tickets through phone pay app 559 rs deducted in my account but cannot get tickets I was tryed but app can't working your app network problem can't working and can't book my tickets, I ask the ticket keeper my order booked he says all tickets are sold no any your online booking, i feeled very sad I had bought next show tickets phisycily collect

Subject: Urgent: Refund Request for Failed Booking on 2nd Dec 21:15

Dear BookMyShows Support,

I hope this email finds you well. I am writing to bring to your attention an issue I encountered during my recent attempt to book tickets through your platform.

On 2nd December at 21:15, I used the PhonePe app to make a payment of ₹559 for tickets. Despite the deduction from my account, I was unable to obtain the tickets due to technical issues with your app. I made several attempts to resolve the matter, but the app was consistently unresponsive.

Frustratingly, when I inquired with the ticket keeper at the venue, I was informed that no online bookings, including mine, were recorded, as all tickets had allegedly been sold out. This left me in a difficult situation, and I had to purchase tickets physically for the next available show.

I kindly request your prompt assistance in processing a refund for the amount of ₹559, as the booking was unsuccessful, and I had to incur additional expenses to attend the show physically. I trust that you will look into this matter urgently and provide a resolution at the earliest convenience.

For your reference, the transaction details are as follows:

Date: 2nd December 2023
Time: 21:15
Payment Method: PhonePe
Amount: ₹559
I appreciate your prompt attention to this matter and look forward to a swift resolution.

Best regards,
[Sarang. Shinde]

I've a gift card voucher & the expiry date is 4th Jan, 2024(today) 23:59 .
I'm trying to apply that gift voucher from 10pm .still, it is showing "balance has been exhausted". I've never used this voucher.

I want detucted money back

Money deducted online through UPI portal but movie tickets not confirmed.

Hi,

I had booked a comedy show ticket which was confirmed for 10th dec, 8pm at yuck comedy club indiranagar. I reached the venue and waited for 10mins and venue was closed.
I asked a person on ground floor and was told that the show was cancelled since only 2 tickets were booked (mine).
I wasn't informed about the cancellation until I reached and investigated myself. Terribly embarrassed in front of my friend for planning such a ## thing for a weekend, we struggled to find availability for other events to now look for, ended up ruining a good weekend.

The lack of professionalism is abysmal. No decency to even notify that event is cancelled atleast an hour before. Had to ask around in order to find out. And the audacity that I have to provide review for this event on book my show ( showed as completed) is preposterous.

I demand to be compensated for the event refund, the time and energy my friend and i put in reaching this event and dealing with this, my experience and ruin of my weekend and our cab fares plus the 5 days i have spent with CUSTOMER CARE trying to get a response.

On 27 May 2023 I had booked movie tickets on BookMyShow worth Rs. 898 with Transaction ID T2305271410551012623296 and UTR[protected]. The amount was deducted from my account but the booking was cancelled. I had initiated a refund, and the app shows that the amount has been refunded, but I have not received the amount till date.
I have reported the transaction multiple times, but to no avail.

I booked for leo movie and they issued tickets for irugapatru movie, I immediately contacted the Coutomer care and complaint about it but they refused that and they refused to refund my money

I have booked a ticker through bookmyshow in PVR screen in Kochi. This was done on 28th October for 29th October 7.05 PM show. I had booked the ticket for 4 people. It clearly stated that i can cancel upto 20 minutes prior to the show. Just to keep the back up i shared the booking code with my wife as well. Apparently this was a split and it did not give me any warning that if i do this, i will not be able to cancel the ticket. Now i am told that i cannot cancel as i have split the ticket. how do i get this resolved and get my refund ?

I had recently booked a movie tickets for Leo Movie in Chennai. My payment was processed but my tickets were not booked. The refund was initiated but it's been 10 days, I have not yet received the amount. I have already complained at customer service twice with no response. I want the amount credited at the earliest.

Tickets booked to watch LEO movie in krishnaveni theatre for 22.10.23. Seats showing in C Row only to start with . So 3 Seats booked. Now today morning in AA Row seats are available for same show same date same price. Please change my tickets to AA Row and confirm via mail

I booked a ticket by mistake because I searched one theatre they shown another
Theatre I didn't realize that after booking a ticket I found out that was a another theatre
I an nammakkal district but the theater they book my ticket is chennai I request them that I was made it by mistake but they don't give me a full refund. The website I booked the ticket I don't see any terms and conditions and location of the theatre. So i want my full refund.

We were told Neymar will be playing for the match; he is now not going to play. Have booked the ticket on 17th October, 2023 and want to cancel the same.

Book My show people for cancellation just dont come on the contact number given. I have been holding the call since the last 45 minutes and I was caller number 4 and still no one has come on the call to attend the query.

I have been told they are busy - 4 th person in the queue and they cannot attend in 45 minutes.

I have booked 2 tickets for the movie LEO at INOX LUXE CINEMAS CHENNAI for the date of 20.10.2023. I have paid the amount of Rs. 461.80 within the given time but I HAVE NOT received either the confirmation mail or the tickets from the bookmyshow. This is so disappointing and I need a full refund of my money. Kindly resolve it as soon as possible.