BookMyShow Complaints & Reviews

Hello There,
I wanted to bring into your attention about the services offered by Bookmyshow.com which is getting pathetic day by day. This is not the first time when I had to go through such service but this time I need to raise it to next level. Today I tried to book newly released movie 'Dangal' but post making the payment the confirmation page gave me the ticket confirmation for a movie that I can't even spell out as it is in some other religious language that I can neither understand nor I can read. When I contacted the complain center of Bookmyshow.com, the executive Nikhil got connected wid his technical team and according to them it's me who did the false booking and it's totally my mistake not their website. They would neither cancel the ticket nor there will be any refund for this. He did not even come with any alternatives. This is a loot and I want to know how is it possible that no one can even question on it. They are too straight forward and always claim themselves to be right and never listen to their customer. This is ridiculous. It's more likely sound that we need their service and they never invited us to serve ourselves. It's an insult if someone ask me. Can anyone in consumer complaints department do anything about such incidents so that the inconvenience level could be decreased for people like us.

Regards,
Divakar Yadav
Mobile: [protected]

I had booked for an event listed in BookMyShow named "One day Workshop on stock markets" which was initially scheduled on 27th November 2016. Later BookMyShow have sent and email to me that the event is postponed to 11th December 2016 which I have missed to read.

What really happend is the BookMyShow app in my iPhone shows a remainder for 27th November(old date), and I had to travel all the way till jp nagar, Bangalore just to find out that there is no such event happening.

On 11th December the app did not show any reminder and the organisers dint even care to check if attending or not.

What I feel is the event never happend and BookMyShow easily made Rs.1000 just by listing a fake event and postponing it to later date.

I have requested BMS team to refund for Sunburn 10 ticket booking. I understood the venue got changed from Pune, . I am not interested going for Sunburn 10. My booking ID is VTBG00T5D7TESN. I asked for refund on 4th Nov 2016.Ticket number is 2713904 I have been chasing customer care once every week. These people are taking me circles. All of my friends got their money refunded excepting me. Sunburn starts on 27th December. Less than one week. I tried reaching BMS on facebook. The same excuse.

Hi team,

I have booked a ticket through frecharge wallet, it is showing that trasaction is success in freecharge tarsaction history but my ticket is not confirmed as per message which I recieved from bookmyshow.

please help me with the refund for my trasaction as mentioned below.

MOBAND[protected]_1 -- Rs.268.22
v75njhkMXLdFp1_MOBAND[protected]_12PIN1 -- Rs.26

Contact details : +91-[protected]
Name : Mohan

Hello,

I have requested bookmyshow team to refund amount paid to them for sunburn 10 ticket booking. I understood the venue got changed from goa to pune, for which i am not interested visiting.

I request bookmyshow to refund my money but they said organizer refused for refund. Its not good on part of bookmyshow, as i booked the ticket on bookmyshow not on the sunburn10.

Nevertheless, as per the...

I purchased sunburn tickets for Goa, they changed the venue so i requested for refund. on 17th November they said they have started the refund process and still i have not received anything. when i called their Customer care executive he said refund has been made. when i asked for the transaction id he did not even provided me that so that i can check with my bank. 15700 Rupees is lot of amount for people like me. i dont know what should i do now.

Booking Id- VTBG00QGWDG5YX
complain Registration- Ticket Id [#2715618]

I tried to book 1 fantastic. Beasts. And. Where. To. Find movie ticket by netbanking on 11 dec 2016. But it failed and rs 558.50 was deducted from my account and i didn't receive any ticket. Also helpline no. Is not answering.

My transaction details are:
Date 12 dec 2016
Withdrawal amount: 558.50
Cheque/ref no. :[protected]
Narration :[protected]techbig tree enterta

After I had booked ticket through book my show by paying extra Rs.69 as service charge, at theatre I was asked show the SMS at counter and collect another ticket what [censored] is that. By paying extra service charge and I am again asked to stand in the queue. Then why should book ticket with extra cost.
I had faced this situation at TRINITY MOVIE MAX, Pathanamthitta, Kerala

I had booked a movie ticket through bookmyshow app via freecharge wallet. The amount is debited from account but tickets aren't booked yet. Dint get any confirmation msg nor in the app.
I have not yet received the refund nor Any kind of msg from the site. Do look into this situation as early as possible.

Order id - MOBAND2-[protected]-1
Amount- Rs. 716.28

I saved few seats on bookmyshow and later booked (confirmed) the tickets by paying online through netbanking (state bank of mysore).
But after i paid the amount, the page did not redirect back to the bookmyshow website, instead showed that the page cannot be reached. I even received SMS from the bank that the amount (451) has been deducted, but the tickets haven't got confirmed yet, which is still showing "pay online to confirm tickets".
What do i do?

Date of transaction : 03.12 .2016
Time :03: 30 pm
tm of show: 4:35 pm- dear zindagi
place of theatre : cinestar, maajhiwada, thane
amout for two tickets of rs 349 got deducted frm my sbi acct but not received any tickets on mobile or even at theatre window
contacted the helpline number but the call was put on hold.i want a refund against this.

Hi,

I have booked a ticket and applied 50% ICICI offer and in payment page total amount will be pay showing as 235 but when i did the transaction, 366 amount is debited from my account.

And i have proof of three different payments for the same transaction i got.
One i got in bookmyshow app in my transaction that is of 190 Rs. And other two i got in mail as 335 and 366.

Such a fraud company due to there technical glich they are saying that your coupon is not applied so i want to know that why i am getting different slips for payment.

I raised i complain also Incident id- [#2807573] but still they are not serious about it. Third class customer support and a fraud company who just want money. When i called and told them i need refund, they told me we will forward your request. After waiting so long no response i got.

Bookmyshow just wait so that customer will automatically forget about there money so that they will earn and they dont need to refund.

I am attaching all the payment slips for the same booking id.

Please raised my issue further or will case on these type of companies who just earn money by doing cheating with customers.

The concern is bookmyshow running offer of 100 cahsback on min 400 transaction and this offer is valid from 25th nov, 2016 to 27th nov, 2016 but I could see this offer on checkout page on 24th november as well which misleaded me and I went on with transaction of 138 from ola money . Now cashback is not credited to me for this transaction . They are quoting that cashback can't be given as per tnc which is right but my concern is when the offer had to go live live from 25th how can make it live on 24 th and ticket which I have booked is booked on 24 th nov, 2016. I am attaching full snapshots which justify my point.

The website of BMS doesn't just changes all date and timing etc, even if you do anything other on their website It doesn't retain selected date if you go back to previous page, hence I instead of Sunday 27th show, I got Friday 25th show of dear zindagi booked.
They keep on insisting the terms and conditions every time. So it is only customer's fault that UI of website is not efficient of end user. Whatever you do you can't cancel, change or get refund not 1%.
Further the cinema changed it's timing from 1115 to 11.45 then again I called them that now problem is yours, if you are changing timing. then again they pointed some terms mentioned on website and told that you accepted so we can't do anything.
They are just using this inefficient website to generate some extra revenue, because even if a customer makes any mistake, they got all the amount. so cinema and BMS both have profits.

I booked a ticket with amount payable of rs. 107. i paid that amount with gift card voucher of rs. 250 . and i did not reveive any ticket but my balance of gift card was reducted but i thought it could be technical error so i visited their website and clicked on resend ticket and it showed i did not book any ticket and then i booked again with gift card's remaining balance and surprise it happens again my balance reducted and still no ticket if i can file a complaint in court i would against these fraudsters.

I bought three tickets thru bookmyshow for rs. 750 each for a stand-up comedy show at rain tree hotel, chennai, organized by evam theatre in september 2015.

It was mentioned on the email confirmation that rs, 500 would be redeemed out of each ticket.

I have been on email correspondence with customer care of bookmyshow on this issue for last one month. On 8 november, i received an email quote:
*
I understand when you had booked for the event you may have received mail/link or any type of intimation for its redemption.

Request you to forward us the same so that we can have this checked at our level, so that i can check from our end and assist you better.

Thank you for being our valuable customer.
*
Unquote

However, after obtaining all the details from me viz. Booking id, email confirmation wherein the redeem amount is mentioned, there is no response from bookmyshow. Reference: ticket id [#2648476]

My name is simranjeet singh. I tried to book a ticket today on https://in.bookmyshow.com/patna., i. E. Sunday nov 20, 2016 for a hindi movie force 2 at fun cinemas: regent theater. Apparently my debit card got charged for the amount of 582 for four tickets and the entire amount was deducted; however the tickets didn't get confirmed due a transaction failure. Please refund me the entire amount as soon as possible.

Mobile no: [protected]
Amount deducted: 582
Bank name: bank of baroda

I am Ashiqur Rahma, I tried to book for four tickets tomorrow by using gmail id [protected]@gmail.com or mobile no [protected] November[protected] for ISL North east United FC vs FC Pune city which will play on 22 nov 2016. Suddenly my Debit card got charged for the amount of 1140 for four tickets and the entire amount was deducted as txn#[protected] . However the tickets didn't get confirmed due to transaction failure. .. I also checked my email but nothing found any message on tickets..please send me the confirmed tickets to my gmail address - [protected]@gmail.com or mobile no [protected]...

My name is Joel D'souza. I tried to book a ticket today on https://in.bookmyshow.com/mumbai., i.e. Saturday Nov 12, 2016 for a Marathi movie Vajandar at Cinemax Mira Road (E). Apparently my Debit Card got charged for the amount of 334.52 for two tickets and the entire amount was deducted; however the tickets didn't get confirmed due a transaction failure. Please refund me the entire amount as soon as possible.

Mobile no: [protected]
Amount deducted: 334.52
Bank name: Kotak Mahindra Bank

Hi,
"DHAMAKA" voucher coupon shared by company & validity was 9th nov. 2016.

But coupon is not valid . After continuously follow up through mail as well as on phone with bookmy show . No support or help received & even they provided wrong information. Due to which my whole day has spoiled & wasted. Also felling mental stress because of book my show . Ticket ID is #2737375