Submit a Complaint
Claimed

BookMyShow Complaints & Reviews

in.bookmyshow.com
2.8
Updated: Oct 4, 2025
Complaints 1543
Resolved
852
Unresolved
691
Good! BookMyShow values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that BookMyShow step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to BookMyShow

Having problems with BookMyShow?

File a complaint and get it resolved by BookMyShow customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Cinema
BookMyShow

BookMyShow reviews & complaints page 5

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
Hrishitaaa
from Jammu, Jammu and Kashmir
Jan 31, 2023
Report
Copy

I paid 580.24 rupees to book PATHAAN movie...my money got deducted but still not getting confirmation about the tickets...it is showing that PAYMENT FAILED...but my money is debited...

Please confirm about the tickets whether is it booked or not...should I try again to book or something else..
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Suraj soni 00178
    from Utraula, Uttar Pradesh
    Jan 28, 2023
    Report
    Copy

    Address: Utraula

    Respected sir, I had booked my ticket but the booking shows that it have failed and they didn't received any payment but the money is debited from my account. I want my refund sir.
    My transaction ID is Rs 1164.30 debited from A/C XXXXXX4438 and credited to [protected]@axisbank UPI Ref:[protected].
    Please help.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Mãßūd Ãläm
      Jan 23, 2023
      Report
      Copy

      Address: Samir

      Please mera theek kara do aur kabhi bhi hack Lake nahin khelunga please mera ID theek kara do wapas se hakla ki nahin khelunga aur kabhi bhi hakla ki nahin karunga kabhi bhi nahin kabhi bhi nahin kabhi bhi nahin kabhi bhi nahin kara kar khelunga please yaar WhatsApp Ko main bhej raha hun please koi bhi theek nahin kara raha hai please aap theek kara do mere ek hi id hai mere pass maine bahut din se game nahin khela hai jab se band hua hai tab se main ro raha hun aapke hath se nikal raha hai mera please yaar kabhi bhi 😭😭😭😭😭😭
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Mishkat Khan
        Jan 21, 2023
        Resolved
        Report
        Copy
        Resolved

        19 January (Thursday) i downloaded the book my show app then i book Pathaan movie tickets in Wave cinema Noida and I choose 10, 11, 12, 13, 14, 15 and the seats are infront of big screen in Wave cinema i am not comfortable to watching the movie very close becase my eyes are so week if change the seats after that i feel comfortable only this is solution of this problem i am requesting you book my show plz plz plz plz plz plz plz plz changed my seats plz do something for my biggest problem because i feel so[protected] bad today next time i cant do this problem so plz change my seats ..thank U...
        It was not in my knowledge that these are front seats .
        Please change me seats . I request book my show and Wave cinema
        Jan 23, 2023
        Complaint marked as Resolved 
        There is no action still from company. Please resolve my problem.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          G
          Ganeshd94
          Jan 19, 2023
          Report
          Copy

          Address: Nerul, Navi Mumbai

          Hello BookMyShow Team,

          I tried to book the 3 tickets while is showing failed : we did not receive payment, but actually payment debited from my account.
          For your reference attached snapshots for BookMyShow app and payment done transaction I'd.

          Kindly revert/refund the debited amount.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Annyaaaaa
            from Kolkata, West Bengal
            Jan 19, 2023
            Report
            Copy

            I booke two tickets today. The amount is already deducted but the tickets aren't booked yet. Please look forward into this matter.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              vijayrajagopal
              from Bengaluru, Karnataka
              Jan 18, 2023
              Report
              Copy

              Hi this is with regards to the movie tickets which I had booked. The show was at 8.20 am today morning. Yesterday I received a call from pvr saying that my tickets were cancelled by then due to some technical glitches and I was told to not come today for the show. However, I haven’t received any mail communication from them still now for the same. When I checked the same with book my show executive they told me they don’t have any update regarding this. I don’t know what to do.
              Please help me resolve this.
              Please find the ticket details.
              Ticket id - 5b9b16b4974a
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Prudhwi Raj
                Jan 18, 2023
                Report
                Copy

                Please do that needed to get back my money that debited for a failed transaction.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  L
                  Leoprabu p
                  Jan 17, 2023
                  Report
                  Copy

                  Address: 16,ezhil nagar, Round road near

                  Jan 12th i booked for Movie my money deducted on Amazon pay. But ticket not booked its 5th day still not reflect
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    Muruganathambuvana
                    Jan 13, 2023
                    Report
                    Copy

                    Address: Vinayaka Mission's Research Foundation - Deemed to be University (VMRFDU) Sankari Main Road

                    I have booked on ARRS Multiplex theather in Salem
                    on today evening at 6.30pm..for the show timing 10.30am on saturday jan 14 for varisu movie on seat row F27, 28, 29, 30 (4 ticket) and payment send through Google pay amount is 1084 . Amount debited from my account but still not yet received any msg or ticket conformed msg /email.pls check and refund my money please.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Muruganathambuvana
                      Jan 13, 2023
                      Report
                      Copy

                      Website: Bookmyshow

                      [protected]
                      [protected]
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Kirthi Murali
                        Jan 11, 2023
                        Report
                        Copy

                        I have booked on sdc kalapana theather in kavundampalayam on today morning 8 clk..for the snow timing 10 am on Sunday jan 15 for varisu movie on seat center row box 1, 2 (2 ticket) and payment send through Google pay amount is 447.20 . Amount debited from my account but still not yet received any msg or ticket conformed msg /email.pls check and refund my money if ticket not booked. SDC kalapana
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Pankaj_D
                          from Nashik, Maharashtra
                          Jan 10, 2023
                          Resolved
                          Report
                          Copy
                          Resolved

                          My transaction ID : T2301102154204625078278
                          Debited from : State Bank of India (XXXXXX0115)
                          Bank ref no:[protected]
                          Paid by: Juilee Pankaj Dhokane

                          My name is Pankaj Manohar Dhokane. I have made the payment of Rupees 9537 /- on 10 Jan 2023 for booking the 6 tickets of "Shivaputra Shambhaji Natak" for 22 Jan 2023 at Mahakavi Kalidas Kalamandir, Nashik. But I have not received any mail regarding the tickets for the same. So I request to resolve the issue as soon as possible or transact the money back to our account.
                          Jan 12, 2023
                          Complaint marked as Resolved 
                          My money has been transacted back to my account
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            padmanabha240
                            from Hyderabad, Telangana
                            Dec 30, 2022
                            Report
                            Copy

                            Address: Flat no 105 Sai Sri Sadan apartment Jyothinagar Karmanghat

                            Sir
                            I’ve purchased movie for rent named SHAKUNTALAM Sanskrit movie by Dushyant Sridhar on 29th December. But I’m unable to play the movie. I made complaint to the company and sent emails but there is no response. Movie is only for 48 hours but already one day wasted. So please help to rectify this issue. Thankyou
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              rahulkathpal
                              from Mohali, Punjab
                              Dec 29, 2022
                              Report
                              Copy

                              Regarding Voucher not able to avail

                              HI Team,

                              I was having a voucher which I have not availed due to some circumstances and over the voucher its clearly mentioned as it will be avail from purchase date to 12 month. BUt today when I have tried to avail that it shows Sorry! The balance in the Gift Voucher has been exhausted (#-4113)

                              Can you please help here & do the needful. as it was having 2000INR voucher but I have not even availed....
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy
                              M
                              Maria Jeyanthi. L
                              Dec 28, 2022
                              Report
                              Copy

                              Your show Connect scheduled on Wed Dec 28 2022 03:50 PM at PVR The Cinema Providence Pondicherry has been canceled. Sorry for the inconvenience caused.We have processed the refund for the amount of Rs.788.28. The refund should reflect in 7 to 10 working days.-BookMyShow
                              This was the above msg I received today they didn't give a reason as to why the show was cancelled, I'm terribly dissatisfied . They have noted that the refund is processed but still I didn't get the refund back, if they cancel the show at their own convenience how are we supposed to watch movies in theatres, at least I deserve a explaination why the show has been cancelled.
                              My booking I'd is WMBWBXH
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                nathi1994
                                Dec 28, 2022
                                Report
                                Copy

                                Website: in.bookmyshow.com

                                My amount was debited but tickets not booked

                                my collect id : AXISSDKV34edbb455afac454fa86a76fd93
                                order id ; T2212281213505929021603
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  BALDAU AGRAWAL
                                  Dec 26, 2022
                                  Report
                                  Copy

                                  We did book our movie ticket for movie circus online. But when we reached at the threater we were told that movie is canceled and we have to go back. We did came for the movie from very far and it was very bad experience.
                                  We did face this issue in GOLD Cinemas mathura, UP.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    Nidhi .H. SHAH
                                    from Mumbai, Maharashtra
                                    Dec 24, 2022
                                    Report
                                    Copy

                                    My contact number is [protected] and today I tried to book ticket through book my show app and made payment through UPI. My 519 amount got deducted but ticket was not booked. Tried talking to help chat but they were not satisfactory and instead was not able to answer properly. I am so surprised that we don’t have any sudden help in such cases. Please help with them my amount is going to be refunded as I had to again book ticket and had paid twice.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Shradha_Nayak
                                      from Bhubaneswar, Odisha
                                      Dec 24, 2022
                                      Report
                                      Copy

                                      Address: Empressa 14, Western Express Highway, Sahar Airport road, Andheri East Mumbai

                                      I booked tickets for a 10:45 am show on Bookmyshow app, around 5:30 pm today for Avatar 3D. The morning shows' ticket bookings were still displayed as available in the evening, which was misleading and by mistake I booked tickets for today i.e 24th instead of 25th Dec. Now, it is not humanly possible to watch a show at 10:45 am, when you are booking tickets in the evening on the same day. INOX's policy of no cancellation or modification is unreasonable in this case, as clearly it's misleading on Bookmyshow's part to still show tickets' availability for 24th Dec, when I clearly can't avail it. This is a good way of cashing out money on INOX's part, in case of a genuine human error. I am entitled for a cancellation of the tickets and refund or modification to a later date's show, which I can avail.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Tivoli Cinema
                                        1.5
                                        (7)
                                        Vela Cinema
                                        1
                                        (3)
                                        Vetri Theatre
                                        1
                                        (10)