I had booked 2 tickets for a show in Delhi later they changed the timings and did not send any communication, and it was not possible for us to attend the show at the changed timings, so I contacted their customer care service but they were not helping with anything at all either they should have refunded or shared some other resolution, None of it was given. When booking were happening it was showing 3:30 pm timings on 9th October and later they changed it to evening time and did not informed about this so I contacted them to check on this to communicate it will not be possible for us to attend at the evening time, they had no resolution instead were telling me they can't refund as it is against their policy. How is a customers fault if organisers changed their timings.
Sreeja Damodaran
Aug 30, 2023
Address: NO 77, 6TH CROSS, SRI BALAJI KRUPA LAYOUT, R K HEGDE NAGAR, BANGALORE 560077
Dear Sir/Madam,
This is regarding my booking for movie "Jailer" through online on Book my show app.
I was trying to book tickets on Book my show app on Aug 27th Sunday night 10:30 PM show and instead of selecting PVR. Bhartiya Mall Bangalore unknowingly ended up selecting and making payment for the theatre "Cinepolis: SJR (Central Mall) Arakere, Bannergatta, Bangalore" which was one just below that which had the same show timings and date.
I was unaware that I had done this blunder until when I showed the ticket at Bharatiya Mall ticket counter at 10:15pm before entering the theater. They told me that this ticket is of a different theater. No way could I think of travelling to Central mall Bannergatta from my place since it is 1 hour travel from my place and the show was just about to start at 10:30pm.
I tried calling the bookmyshow customer care and they provided me this complaint ref no which i have mentioned on the subject line.
Could you please help me arrange a refund since I had to end up buying tickets again at Bharatiya mall that day for the 10:30 Pm show.
I am attaching both the tickets (SJR Cinepolis and Bharatiya mall) for your reference that was booked by me for that day for the 10:30 Pm show because of the blunder that was happened.
Please respond regarding this on my email id and phone number mentioned below:
Email id: [protected]@gmail.com
Phone number: [protected]
Thank you,
Sreeja D