BookMyShow Complaints & Reviews

I had booked a movie ticket through bookmyshow app via freecharge wallet. The amount is debited from account but tickets aren't booked yet. Dint get any confirmation msg nor in the app.
I have not yet received the refund nor Any kind of msg from the site. Do look into this situation as early as possible.

Order id - MOBAND2-[protected]-1
Amount- Rs. 716.28

I saved few seats on bookmyshow and later booked (confirmed) the tickets by paying online through netbanking (state bank of mysore).
But after i paid the amount, the page did not redirect back to the bookmyshow website, instead showed that the page cannot be reached. I even received SMS from the bank that the amount (451) has been deducted, but the tickets haven't got confirmed yet, which is still showing "pay online to confirm tickets".
What do i do?

Date of transaction : 03.12 .2016
Time :03: 30 pm
tm of show: 4:35 pm- dear zindagi
place of theatre : cinestar, maajhiwada, thane
amout for two tickets of rs 349 got deducted frm my sbi acct but not received any tickets on mobile or even at theatre window
contacted the helpline number but the call was put on hold.i want a refund against this.

Hi,

I have booked a ticket and applied 50% ICICI offer and in payment page total amount will be pay showing as 235 but when i did the transaction, 366 amount is debited from my account.

And i have proof of three different payments for the same transaction i got.
One i got in bookmyshow app in my transaction that is of 190 Rs. And other two i got in mail as 335 and 366.

Such a fraud company due to there technical glich they are saying that your coupon is not applied so i want to know that why i am getting different slips for payment.

I raised i complain also Incident id- [#2807573] but still they are not serious about it. Third class customer support and a fraud company who just want money. When i called and told them i need refund, they told me we will forward your request. After waiting so long no response i got.

Bookmyshow just wait so that customer will automatically forget about there money so that they will earn and they dont need to refund.

I am attaching all the payment slips for the same booking id.

Please raised my issue further or will case on these type of companies who just earn money by doing cheating with customers.

The concern is bookmyshow running offer of 100 cahsback on min 400 transaction and this offer is valid from 25th nov, 2016 to 27th nov, 2016 but I could see this offer on checkout page on 24th november as well which misleaded me and I went on with transaction of 138 from ola money . Now cashback is not credited to me for this transaction . They are quoting that cashback can't be given as per tnc which is right but my concern is when the offer had to go live live from 25th how can make it live on 24 th and ticket which I have booked is booked on 24 th nov, 2016. I am attaching full snapshots which justify my point.

The website of BMS doesn't just changes all date and timing etc, even if you do anything other on their website It doesn't retain selected date if you go back to previous page, hence I instead of Sunday 27th show, I got Friday 25th show of dear zindagi booked.
They keep on insisting the terms and conditions every time. So it is only customer's fault that UI of website is not efficient of end user. Whatever you do you can't cancel, change or get refund not 1%.
Further the cinema changed it's timing from 1115 to 11.45 then again I called them that now problem is yours, if you are changing timing. then again they pointed some terms mentioned on website and told that you accepted so we can't do anything.
They are just using this inefficient website to generate some extra revenue, because even if a customer makes any mistake, they got all the amount. so cinema and BMS both have profits.

I booked a ticket with amount payable of rs. 107. i paid that amount with gift card voucher of rs. 250 . and i did not reveive any ticket but my balance of gift card was reducted but i thought it could be technical error so i visited their website and clicked on resend ticket and it showed i did not book any ticket and then i booked again with gift card's remaining balance and surprise it happens again my balance reducted and still no ticket if i can file a complaint in court i would against these fraudsters.

I bought three tickets thru bookmyshow for rs. 750 each for a stand-up comedy show at rain tree hotel, chennai, organized by evam theatre in september 2015.

It was mentioned on the email confirmation that rs, 500 would be redeemed out of each ticket.

I have been on email correspondence with customer care of bookmyshow on this issue for last one month. On 8 november, i received an email quote:
*
I understand when you had booked for the event you may have received mail/link or any type of intimation for its redemption.

Request you to forward us the same so that we can have this checked at our level, so that i can check from our end and assist you better.

Thank you for being our valuable customer.
*
Unquote

However, after obtaining all the details from me viz. Booking id, email confirmation wherein the redeem amount is mentioned, there is no response from bookmyshow. Reference: ticket id [#2648476]

My name is simranjeet singh. I tried to book a ticket today on https://in.bookmyshow.com/patna., i. E. Sunday nov 20, 2016 for a hindi movie force 2 at fun cinemas: regent theater. Apparently my debit card got charged for the amount of 582 for four tickets and the entire amount was deducted; however the tickets didn't get confirmed due a transaction failure. Please refund me the entire amount as soon as possible.

Mobile no: [protected]
Amount deducted: 582
Bank name: bank of baroda

I am Ashiqur Rahma, I tried to book for four tickets tomorrow by using gmail id [protected]@gmail.com or mobile no [protected] November[protected] for ISL North east United FC vs FC Pune city which will play on 22 nov 2016. Suddenly my Debit card got charged for the amount of 1140 for four tickets and the entire amount was deducted as txn#[protected] . However the tickets didn't get confirmed due to transaction failure. .. I also checked my email but nothing found any message on tickets..please send me the confirmed tickets to my gmail address - [protected]@gmail.com or mobile no [protected]...

My name is Joel D'souza. I tried to book a ticket today on https://in.bookmyshow.com/mumbai., i.e. Saturday Nov 12, 2016 for a Marathi movie Vajandar at Cinemax Mira Road (E). Apparently my Debit Card got charged for the amount of 334.52 for two tickets and the entire amount was deducted; however the tickets didn't get confirmed due a transaction failure. Please refund me the entire amount as soon as possible.

Mobile no: [protected]
Amount deducted: 334.52
Bank name: Kotak Mahindra Bank

Hi,
"DHAMAKA" voucher coupon shared by company & validity was 9th nov. 2016.

But coupon is not valid . After continuously follow up through mail as well as on phone with bookmy show . No support or help received & even they provided wrong information. Due to which my whole day has spoiled & wasted. Also felling mental stress because of book my show . Ticket ID is #2737375

Sir, 25 days back i.e., 10/12/2016 i booked a ticket for DEVI movie in PVR velachery, Chennai, Tamilnadu.I got a message like Transaction failed but Payment of INR Rs.45.50recd.money will be refunded within 10 days. Till now money not refunded.Please refund my money.Through below details i tried to book ticket.
Phno:-[protected]
Mail:[protected]@gmail.com

I had booked 6 movcinesquareo to a movie called mukunda murari in Bangalore in a theatre called savitha cinesquare for show which was scheduled on 7 November 2016 but we will not be able to attend that due to some reasons when I made an attempt to cancel the show it is saying the show can't be cancelled. This is total cheating. I lost my 700 rupees on this please I request the bookmyshow people to resolve this issue.

I have booked ticket with ref no. wht9x72 for show at 2.55pm dated 2.11.16 we have surprised when at gate they have told this booked show is specially for ladies only. and they didn't allow us for show, they told only your wife can go even little two boy children can not allow
I am very surprised as i never seen this type of option even at the time of booking i didn't get any option to opt.
We are very upset from your these type of option, feels cheated.
What can you do regarding this?
We have harrashed a lot i hv told to executive to give some alternate option but they didn't.
I need compensation.

I had 2 bms vouchers. i used both of them to buy tickets (doctor strange) but then in the end it got cancelled itself due to connectivity issue. i didnt get the tickets. and when i try to apply the tickets toanother tickets of the same show it says. voucher balance got exhausted. please help fast. this is so strange that you have to pay for vouchers and they actually don't work.

I have made a booking Online

Unfortunately Money has been Deducted from my Account

But the Show Tickets are not Confirmed

I spoke to their Customer service Executive

They said the money has been Refunded

asked me to wait for 10 working days

I have called them after working days
for refund

they have asked me to speak to the Bank with the Auth Code

I did speak to the Bank and nothing is refunded from them.

Very Bad

This complaint I am submitting is because of the fact that I have lost my money for at least 2 seats out of promised 6 seats for the recently concluded cricket match of India vs New Zealand at Feroz Shah Kotla Stadium in New Delhi. The date was 20/10/2016. There wasn't any sitting chair for 2 seats(AC 100 & AC 101), in fact it was just a cemented stairs like structure made available to us. Due to which we friends were compelled to stand & watch for the whole match. This is a case of fraud and cheating by BookMyShow.com to us, we have paid for all 6 seats but only 4 were made available to us. 1 more seat was just behind the pillar, I can't understand whether we have gone there to enjoy the match or to watch the pillar in front. It was totally a mood spolier by BookMyShow.com to giving us such a horrible experience by their worst service in the name of booked ticket for the seats which actually wasn't available there.
I have all the proofs to prove my words.
So all I want is my money back, any apologies won't make changes to the fact me & my friends had to go through bad experiences because of BookMyShow.com.

I book tickets on book my show on the day before but tickets are not reserve but money rs576 debited from account, i complimented on that issue for that case i got a call from book my show customer care representative his name is deepak id no 211905, yesterday, he ask my details of my debit card for refunding the money he send some otps for refunding money and he ask that otps after i said that he debited money from my account rs 7096 and he said that money is debiting for just conformation and it wiill be refunded the total amount 576+7096= 7672, this is very bad reply from him. The amount of rs 576 issue he took my money 7096 this is not fair i need a proper explination on that and i want my money right back now and u debited money instantly but u can't refund my money instantly? Your company is dis-pointing me and customers so solve my problem as early as possible.
Contact number [protected]
Email id: [protected]@gmail.com

I have booked 5 tickets for premam movie at10:10pm at tonight in ncs inox in vizianagaram andrapradesh, tickets are not reserved to me but money is debited from my account so solve my problem and refund my money. customer care number also not respond properly
Kindly notify my problem and solve as early as possible
Contact number [protected]
email Krishnasatyaagencies @gmail.com