BookMyShow Complaints & Reviews

Address: Chennai, Tamil Nadu, 600082

Website: Bookmyshow.com

Debited twice card payment for two tickets booked in abhirami theatre. Pls refund the same

Hi customer, booking id: abic[protected]in. Seats: 1st class-f29, f30, 2 seat (S) for aandavan kattalai on sun, 2 oct, 2016 1:00pm at abirami cinemas: chennai (Abirami 7 star). Please carry your cc/dc card which was used for booking tickets.

For the above ticket payment was effect

Ur a/c-x007299x has been debited for rs.324.80-ecom-book my show-x238665x-balance - kblmoneyplant - (02/10/2016:09:54:11)

For the above ticket second time too debited

Ur a/c-x007299x has been debited for rs.324.80-ecom-book my show-x238665x-balance - kblmoneyplant - (02/10/2016:09:58:01)

Kindly reverse the same.

S ravi
3/4 somasundaram 1st lane
Jawahar nagar 6th main road
Chennai pin code 600 082

Mobile no [protected]

Nov 29, 2016

Complaint marked as Resolved

Verified Support

Oct 28, 2016

BookMyShow Customer Care's response Hi,

We sincerely regret the level of discomfort you have faced while transacting with us.

The said transaction has been initiated from our end.

Ideally the amount does hit the account within 5-7 working days or 10 working days in case of nationalized bank.

You may note down the reversal code 174169

Please quote the above mentioned reference code to your bank and then cross check the same with your updated bank statement for the mentioned period and assist us with the screenshot of the statement in case of any discrepancies. ( on [protected]@bookmyshow.com )

Further, your tickets were confirmed for the booking id ABIC[protected]IN

Our sincere thanks for your time and consideration.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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S

Sangeeth211

Jun 5, 2022

I have the same issue what should I do

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S

Sudhakar1984

Jun 19, 2022

I have booked 2 tickets for a movie at DRC Mysore through SBI net banking on[protected] and an amount of Rs 413.92 has been deducted twice for same ticket.Arrange for refund of additional payment of Rs 413.92.

Am complaining about double payment debit for cinema tickets in request refund - Comment #4009514 - Image #0

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Address: 380019

Website: bookmyshow.com

Today on 30th Sept 2016, i tried to book the ticket with online booking site. money has been deducted from my SBI account but have not received ticket yet. I tried to contact them. they reply but as soon as they heard it is for refund they stopped to reply. I give them proof as it is attached here. It is transaction detail. Kindly help me to get my refund.

Mobile number: [protected]

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Address: 700063

I have booked two tickets for upcoming movie msdhoni at ashoka cinema hall which cost me around 140 with internet handling charges, than after i use internet banking to get my payment done once i had filled all the details on my bank website i received a message from my bank that my a/c has been debited, than i redirected to bookmyshow website where it shown me the error.

I completely disappointed with the reasons that there customer cares are giving they were tell their is nothing seems to be showing on our system, i am not able to understand where does my money gone
Is this a internet fraud that bookmyshow is running, i will not keep silence i drag them to cyber crime and consumer court too.

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Address: Pune, Maharashtra, 411033

Website: www.bookmyshow.com

I booked for farmaishein event in yashwantrao chavan natyagruha 2times. Seat no. V-18, 19, 20. 3tickets of 150rs each + processing fee of 13.38rs.
Total amount 1st attempt: 463.38rs
2nd attempt :463.38rs
Total : 926.76rs
First time : i booked by net banking. Immediately msg came by sbi that money has been deducted from account. But i didn't receive the tickets. App stopped for half an hour. I didn't close it. Then i again opened app. Checked if the seats were booked, they weren't. Then i mailed bms. Response was quick but they said they didn't have any transaction details. Then they stopped replying.
Second time: i thought i will ask for refund for first attempt. So tried again after 1 hour to book seats again. Same thing happened app got stopped for 15 min. Then i cancelled the transaction. Yet money was deducted from my sbi account.

I have transaction reference id details.

I want refund for both the times.

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paul97

from Mumbai, Maharashtra

May 2, 2019

I am trying to book 2 tickets for the movie 'TASHKENT FILES' at Movietime: The Hub, Goregaon, Mumbai-Western on 2 May 2019. Unfortunately, BMS is not accepting payment neither from Paytm wallet nor from card. OTP isnt showing up for Paytm despite no network problems and in case of card, I am unable to enter the CVV... The app is not reading the CVV. Please help asap.

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Address: Mumbai City, Maharashtra, 400049

Website: in.bookmyshow.com/mumbai

I have booked two tickets for upcoming concert of shaan name of concert is the sensational live concert with shaan, concert is on 15-oct-2016 and i booked ticket on 29-sep-2016 at 7:15pm of platinum category which cost me around 2092 with internet handling charges, than after i use internet banking to get my payment done once i had filled all the details on my bank website i received a message from my bank that my a/c has been debited, than i redirected to bookmyshow website where it shown me the error (Attached picture).

I completely disappointed with the reasons that there customer cares are giving they were tell their is nothing seems to be showing on our system, i am not able to understand where does my money gone
Is this a internet fraud that bookmyshow is running, i will not keep silence i drag them to cyber crime and consumer court too.

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Address: 560070

Website: Movie booking website

I bought two tickets for "pink"in garuda swagat mall for monday 26th sep 2016 4.3. Pm show.
I paid by my icici mastercard debit card no [protected]. Amount paid rs 319.52
I received tickets for tuesday 27th sep 2016. I cannot use these tickets. Please refund the amount to my card account
Booking id anbj[protected]
Tpin no/kiosk pick up code 2752

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Address: Mumbai Suburban, Maharashtra

Hello ;
I saswati last nighti booked move ticket with tube caramel combo pack at BIG Cinemas sangam Andheri at screen 3 Seat number where C3 C2.tme 11.00pm.
I went at counter for order and ask them to deliver at my seat they said yes but they didnt and after movie they said now its closed. so just want to infrom you this is not the way to treat your coustmer and if you ask for adv. payment you should provied with better sercv.
i will be thankful to you if you look in this matter.

Nov 6, 2016

Complaint marked as Resolved

Verified Support

Oct 01, 2016

BookMyShow Customer Care's response Hi,

We know this must have caused you trouble.

Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: 560076

Website: Book my show

I had transacted money in book my show wallet through my debit card. But unfortunately i need money in cash and my bank account was 0 balance. I tried to send my wallet money to my bank account but it seems fail. And i haven't set the default settings, i dont know how to use it nicely.
Now it is showing 101 balance in my book my show wallet. Before this transaction i was having 1490 in my wallet. So how would i get my balance back??

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Oct 23, 2016

Complaint marked as Resolved

Verified Support

Sep 22, 2016

BookMyShow Customer Care's response Hi,
We know this must have caused you trouble. Please accept our apologies for it.
Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.
In case you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank.
For better clarity on your concern, we would need the contact details entered while transacting.
We are looking forward to assist you.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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sameer raj kumar

from Amritsar, Punjab

Sep 29, 2016

I want to say you that I am trying to book my ticket last 15days till now for the match against India vs new Zeeland so I request you please resolve my problem as soon as possible so I can book my ticket and enjoy the match.
. I hope that you will take an action as soon as possible.
.
. THANK YOU!!

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Website: Bookmyshow.com

I had booked 3 tickets for sully at pvr cinemas in Orion mall at Bangalore.when I reached there, I was told that since the movie is A rated i cannot take my 3yr old child inside.I contacted the staff at the ticket counter they told me that I could ask for refund my putting a mail to bookmyshow.com, who would in turn get in touch with pvr cinemas. Then pvr would confirm that 3 seats were no occupied and give ok for refund.This is the process as informed by the staff at the ticket counter. Now when I put a mail to book my show.com, they reply that the cinema has refused for refund.

Further book my show staff who got in touch with me want me to go and personally process the refund.If that is the case then (a) the staff at the ticket counter has debilerately mislead me and (b) book my show staff have let me down by asking me to process the refund myself.

Why did the staff at pvr lie to me?Why is bookmyshow washing their hands off when customer needs their help?

Karthik

Oct 24, 2016

Complaint marked as Resolved

Verified Support

Sep 22, 2016

BookMyShow Customer Care's response Hi,
We know this must have caused you trouble. Please accept our apologies for it.
Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.
For better clarity on your concern, we would need the contact details entered while transacting.
We are looking forward to assist you.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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PVR Support

from Jaipur, Rajasthan

Sep 19, 2016

Dear rookie11121,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Mumbai City, Maharashtra, 400056

Website: www.bookmyshow.com

On 09th Sept.2016 I book ticket for watching movie freaky Ali on book my show platform and out of total Rs.418. 57, partially I paid by redeeming my Rs. 200 coupon issued by their channel partner chef my basket, and remaining 218.57 through debiting my credit card. Till date no refund I got and while enquiring to their herd of customer care executive they are confirming refund of money paid through credit card.
Money paid through coupon no future and now they advising me to arrange new coupon .

I advice you all never book tickets from book my show. They are fraud

Oct 15, 2016

Complaint marked as Resolved

Verified Support

Sep 14, 2016

BookMyShow Customer Care's response Hi Pravin,

We certainly do understand the expectations of our valued and esteemed customers and really strive hard to live up to their expectations.

In order to check the transaction and give you a prompt resolution, we would require some more information from you. Pls help us with you booking details i.e. your email id and contact number entered at the time of transaction.

Hoping to resolve your query soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Chennai, Tamil Nadu

Website: book my show

I lost my money but the tickets are not booked nearly i tried so many times to get the tickets this is the second time facing the problem you should respond to this conplaiant as soon as pissible and to get my money back my mobile no is [protected] my email id is [protected]@gmail.com please slove my problem as soon as possible so i am taking.leave slove my problem

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Nov 5, 2016

Complaint marked as Resolved

Verified Support

Oct 02, 2016

BookMyShow Customer Care's response Hi Pavan,

As per our previous correspondence, we hope your query has been addressed.

Thank you for being our valuable customer.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Rakshurashu

from Bengaluru, Karnataka

Sep 15, 2016

Instead of booking for Sunday, i have booked it for Monday, can you please help me here...

Booking ID: LKTHOOMF95S6TT

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BookMyShow Customer Care's response, Oct 2, 2016

Verified Support

Hi,

Your view on the situation is very important to us.

As per the updates, we understand that the show was cancelled against the booking id LKTH00MF95S6TT and the entire amount has been refunded from our end.

Be assured, the amount should ideally reflect within 5-7 working days.

Hope this resolves your concern!

Thank you for your time.
Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

H

Harish Ramachandra

from Bengaluru, Karnataka

Sep 15, 2016

I was booking for mungaru male 2 movie in book my show app, And it asked me otp message twice And I entered, my money is deducted twice each ticket cost is 200+tax but amount deducted is 894.7 ruppees, I tried to call book my show customer care many times, but they aren't responding, call is rejected automatically. please help me.
Thank you.

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BookMyShow Customer Care's response, Oct 2, 2016

Verified Support

Hi Harish,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while transacting at [email protected] LIVE CHATS or at 022-61445050 as we are unable to trace any details.

In case you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank.

For better clarity on your concern, we would need the contact details entered while transacting.

We are looking forward to assist you.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: 560001

Website: in.bookmyshow.com/bengaluru

We see English, Hindi, Tamil & Telugu as a language option in the scroll down, this is a serious concern /hindrance to we Kannadigas. I'm raising my voice on behalf of all Kannadigas to include Kannada option as well. Bengaluru is a home/domicile of all shameless outsiders who quit their native state to settle down in our motherland(Bengaluru). All language movies flourish/release here, we have given opportunity to all languages/outsiders, it truly hurts that we don't have our own mother tongue(Kannada) in the language option. Do include Kannada as well in the language option.

Nov 3, 2016

Complaint marked as Resolved

Sep 10, 2016

parthipan parthi's response Wrong date

Sep 10, 2016

parthipan parthi's response Date wrong

Sep 10, 2016

parthipan parthi's response Parthipan parthi

Verified Support

Oct 02, 2016

BookMyShow Customer Care's response Hi,

The mentioned language is now available on Bookmyshow.

Hope this resolves your concern!

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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parthipan parthi

from Lalganj, Bihar

Sep 15, 2016

Wrong date

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BookMyShow Customer Care's response, Oct 2, 2016

Verified Support

Hi,

We are unclear!

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

We being aggregates, post the transaction is successful, have zero authority for the said transaction.

In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.

Hope this resolves your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: 560067

I have purchased 4 tickets from book my show for movie flying ticket they charged me 250 for each ticket while I was getting same ticket for RS 100 in tickets window they are cheating customer..cinema was in park square mall Bangalore .I seek refund of money which u have charged more than double from me on 25 Aug 2016.if needed can provide you ticket I'd.plz contact me at smriti.[protected]@ yahoo.com.waoting for positive reply to save your future customers.

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Address: Rohtak, Haryana

Website: book my show

Today early morning i am downloading the book my show app then i am booking baar baar dekho movie tickets in shiela cinema complex and i am chose 21, 22, 23, 24 and the seats are infront of big screen in shiela cinema complex i am not comfortable to see the movie very close becase my eyes are so week if i change the seats after that i feel comfortable only this is solution of this problem i am requesting you book my show plz plz plz plz plz...

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Address: Mumbai City, Maharashtra

Website: bookmyshow.com

I bought telugu movie tickets of "janata garage" on 05.09.2016 - 9 pm show in sri vijayalakshmi takies. Booking id: svlt00cb7xe7z1 of ticket nos. Balcony l11, l12, l13, l14, l15 (5 seats). You are cheated the customer.

The cinema hall manager rejected the tickets, because our theater is not in book my show account, these tickets is invalid, whose contact no is.[protected].

Please refund my amount of rs. 571/- to my account.

Oct 19, 2016

Complaint marked as Resolved

Verified Support

Sep 07, 2016

BookMyShow Customer Care's response Hi Hannumantha,

We at BookMyShow value you as a customer, but unnecessarily defaming us is not ethical. We have observed

that you called us on 4th Sept 2016 to cancel your tickets for 'Janatha Garage'(booking id:

SVLT00CB7XE7Z1) as you claimed to have booked those tickets in error.
We being ticketing aggregates, post the transaction is successful, have zero authority for the said transaction.

We did get this investigated with our technical team and as per the updates received, there was no error

on our website/app and bookings were going through swiftly hence, we would be unable to refund the said

transaction.
Since you couldn't get a resolution here, you emailed us on Monday 5th Sept 2016 and stated that the

ticket were denied at the cinema as the manager informed you that they are not tied up with

BookMyShow. We investigated the matter and found out that there was no such denial from the cinema

and called you at 8.08pm the same day (as the show was at 9.00 pm) to inform that everything was fine.

You expressed that you were busy and hung up the call.
We appreciate you taking the time off to contact us but when we tried to resolve the issue you weren't

ready to take the resolution.

Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request

you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Mannepalli Venkata Krishna

from Hyderabad, Telangana

Sep 8, 2016

Hello good evg book my show .this M.V Krishna i have small problam in booking tickets actually i am confusing the theater i am booked in sri Ramana theater 70mm at 9:00 pm Balcony:H23, H24 pleace change the theater ashine lakshimi kala cine pride at 6:00 U12, U13 pleace change.ThanK you.this is my number-[protected], [protected]

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Address: 560008

Website: www.bookmyshow.com

Hi,

Today I tried to book movie ticket via bookmyshow app and after making the payment, the transaction got failed and this happened to me four times in a row.

The money got deducted from my card all the four times. Can you please refund my amount and can you please improve your app and let me know the reason of my transaction failures.

Below are the transactions Id's of all the bookings made which got failed on bookmyshow app :-

1.[protected]qE28fC6
2. 9C49TO
3. 9C49C6
4.[protected]dE61oG7

--
Thanks & Regards,
Deepak Goel
[protected]@gmail.com
[protected]@yahoo.com
Software Engineer
SAP Labs.

Oct 6, 2016

Complaint marked as Resolved

Verified Support

Sep 05, 2016

BookMyShow Customer Care's response Hey Deepak,

We understand that we couldn't live up to your expectation.

The refund for all 4 transactions would be processed shortly from our end and the same would reflect in your account which was used while transacting within 5-7 working days.

In case your bank is a nationalized bank, then the refund may take up to 10 working days

Hope this information is helpful and the same has been conveyed via the ticket id 2420569.

Thank you for being our valuable customer.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: 273001

Website: Book My Show

On 31Aug 2016 I booked two Platinum Tickets of Rustom for 03.50 PM show at SRS Gorakhpur (U.P) through on line banking services .My SBI account was debited by Rupees 368/-but tickets were denied by BMS show system.Reason was given "we are sorry that your payment for Rustom at SRS City Mall Park Road Gorakhpur (Audi 2)failed".
I reached & explained the authority about my case.He said you book again by giving cash & enjoy the movie your fund will automatically be refunded within 24Hrs .I booked 2 more tickets & got seat No-N- 10&N-11 though previously I tried for seat NO-N-8 & N-9 .
I request you for the refund at the earliest & oblige.
P.B.Singh.
MOb-[protected]
[protected]@yahoo.com

Oct 6, 2016

Complaint marked as Resolved

Verified Support

Sep 05, 2016

BookMyShow Customer Care's response Hi,

We certainly do understand the expectations of our valued and esteemed customers and really strive hard to live up to their expectations.

Our database reflects 1 transaction dated 31st Aug 2016 with 2 payment attempts wherein 1 was a successful against the booking id WLX83NN and other was unsuccessful.

We have checked from our end and found that the amount for the mentioned transaction is not claimed by Bookmyshow and hence ideally the same should not be charged to your card.

Kindly contact the bank authorities regarding the same, as they would be in better position to assist you.

We value you as our customer and thank you for your kind co-operation and patience.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Vpjain13

from Hiranagar, Jammu and Kashmir

Sep 5, 2016

Code: AWESOMEAUG
Value: Upto INR 140 off
Validity: Extended until 31st August
For: Exclusively, YOU!
Email Id: [protected]@gmail.com
Need we say more?
Please ignore if already redeemed.
In online book my show not acceptin this code
Howhich to redeem

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BookMyShow Customer Care's response, Sep 5, 2016

Verified Support

Hey,

Your view on the situation is very important to us.

As per the updates, the mentioned offer has been exhausted and no longer available.

Just in case you're notified in future, do share the screenshot of the error encountered( on [email protected] or Live Chat) along with the contact details so that we can provide you fair resolution.

Appreciate your patience.

Take Care,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Gandhinagar, Gujarat

Website: book my sho

I booked the 2 movie tickets on the book my show app. i have an urgent piece of work same day .so i can not attend the movie show . so please refund my all money. i am your old customer . if you not back my refund in my acconut . So i never booking tickets on your site in the future . My booking id is. SMTP113R812PMD
MY ACCOUNT NUMBER ..is [protected] name -sonu
Punjab national bank . Plz refund early

Sep 30, 2016

Complaint marked as Resolved

Verified Support

Aug 29, 2016

BookMyShow Customer Care's response Hey Sonu,

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

We being aggregates, post the transaction is successful, have zero authority for the said transaction.

We did get this investigated with our technical team and as per the updates received, there was no error on our website/app and bookings were going through swiftly hence, we would be unable to refund the said transaction.

In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.

Hope this resolves your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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S

seenasree

from Bengaluru, Karnataka

Sep 2, 2016

Hai bookmyshow team,
I booked kannada movie 8nos ticket in Bangalore, and I done payment also, but we are not able to go to that movie, so please I requesting you please refund it, ,

booking id - *******6842372

Regards.
srinivas

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BookMyShow Customer Care's response, Sep 5, 2016

Verified Support

Hey Srinivas,

Your view on the situation is very important to us.

We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Indore, Madhya Pradesh, 452001

Website: in.bookmyshow.com

PLEASE REFUND MOVIE TICKETS AMOUNT BY MISTAKE WRONG THEATRE
A Flying Jatt (U/A)
BIG Cinemas: Mangal, Indore (SCREEN 1), Indore, Indore
PLATINUM-A15, A16
SCREEN 1
BOOKING ID
ADMG[protected]
BOOKING DATE & TIME
Sat, 27 Aug, 2016, 12:24am PAYMENT METHOD
Credit Card/Debit Card CONFIRMATION NO
PLS HELP ME REFUND AMOUNT OF MOVIE TICKETS PLS REVERT FAST AND RESOLVE ISSUE.

Oct 6, 2016

Complaint marked as Resolved

Verified Support

Sep 05, 2016

BookMyShow Customer Care's response Hey Jagtar,

Your view on the situation is very important to us.

We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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G

Gandesri Srinu

from Hyderabad, Telangana

Sep 6, 2016

When iam trying to book a new movie ticket it doesn't respond it Say's check ur internet connection I have a healthy signal and all are opened through my network too bad too worst...

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G

govindgp99

from Mumbai, Maharashtra

Sep 8, 2016

When I bought tickets for Rustom this august with coupon code AwesomeAug
which entitles me 140 discount

On cart page it showed the discount applied but when it gone to gateway they charged me full amount.

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Address: 380007

Website: www.bookmyshow.com

I have booked movie ticket for 13th aug 16, and received confirmation from bookmyshow via email/sms, but unfortunately cinema had cancelled my show which we have booked.

At that time bookmyshow support team and cinema manager both are promised about refund within 10 days.

After 7 days we have contacted bms via chat, and they said "we have discussed with cinema and you are not eligible for the refund because you have seen another movie instead of that movie" which you have booked,

Finally i have decided to publish this complaint against bookmyshow fraud company, because they don’t have any refund policy, even they fail to serve you

I have kick bookmyshow.com fraud site, there is a really cheap and unqualified support team.

+1 photos

May 15, 2017

Complaint marked as Resolved

its not resolved, they still not refunded to me

Verified Support

Aug 24, 2016

BookMyShow Customer Care's response Hi Dharmesh,

We know this must have caused you trouble. Please accept our apologies for it.

We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

Also, as per the mentioned booking ID, we thoroughly checked with the teams and saw that you had watch the film 'Rustom' instead of 'Mohenjo Daro' on the mentioned date.

Hence, we'd be unable to assist you with a refund for the transaction made through us.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Sep 03, 2016

Updated by Dharmesh Seo okay so why you unable to provide me any proof ? that mean your a cheater and eating money of innocent people

whenever i tried to provide proof of my absence in the cinema so you have refused it,

and if your agree that show was cancelled so why your argument with me, instead of provide me compensation your going to cheat me

Verified Support

Sep 05, 2016

BookMyShow Customer Care's response Hey Dharmesh,

As per the update from the relevant theater, they've sufficient proof that you were been adjusted you for the next show due to which we would be unable to refund you the transaction amount.

Also, we request you to please get in touch with the theater authorities for more clarification on evidence as they would be in a better position to assist you.

Hope you understand us too.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Oct 21, 2016

Updated by Dharmesh Seo i have not received any positive response from MBS, and consumercomplaints.in marked is "RESOLVED" ITS horrible

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Y

Yokesh n

Aug 24, 2016

I have booked a show wrong date. So I cancel the tickets

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BookMyShow Customer Care's response, Sep 5, 2016

Verified Support

Hi Yokesh,

Your view on the situation is very important to us.

We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

S

Sravani bammidi

from Ramapuram, Andhra Pradesh

Aug 26, 2016

Plz babu bangaram ticket cancel MSMV0124ZCKFKK set no. D 13, D 14

plz cancel the movie ticket timing today 11.30 am
booking id : MSMV0124ZCKFKK. Seats : Balcony : D 13, D 14 2 sets
babu bangram (U/A) on Sat, 20 Aug 2016 11.30 AM at mohini 70mm Dolby Atmos: gujawaka visakhapatnam

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BookMyShow Customer Care's response, Sep 5, 2016

Verified Support

Hi Sravani,

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

We being aggregators, post the transaction is successful, have zero authority for the said transaction.

Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.

Hope this resolves your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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