BookMyShow Complaints & Reviews

Hi,

I am kumar tej (Cell no [protected]). I booked 2 tickets for movie brahmotsavam (U) using bookmyshow.com for asian gpr multiplex: kukatpally (Screen 3), hyderabad, hyderabad
7:40pm | sat, 28 may, 2016 using state bank internet banking.
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed "sorry! We could not book your ticket... However we received your payment. (#-4004).
But an amount of rs 281.74 was debited from my account. This transaction was done at around 3:57 p. M on 28th may 2016.

Please revert as soon as possible.

My details
Email: [protected]@gmail.com
Phone: [protected]

Hi. I need your help on this. I had mistakenly booked the movie angry birds, 3 tickets, for inox in raghuleela vashi, instead of inox kharghar on 27/5/16 worth 1050/-. I requested bms to please refund my money back as it was a negligible mistake comitted due to booking on the bms app as the shows looked similar. I had a discussion with the manager at kharghar inox as well he says only bms can help as its not in theor hands and the bms people sent an email saying that only inox can help on this and bms cant do anything. I purchased new tickets at kharghar inox as it was already time for the show, and i was at kharghar inox when i realised it all. So i could not reach vashi. Please help me in getting my money back.

Hello sir i am from nagpur! I have booked 2 tickets from bookmyshow app of rs. 178.32 on 25th may 2016 for the next day show i. E. On 26th may. The amount has already debited from my account but i didnt get any tickets. Neither my money refunded nor did they gave tickets! But the payment has alrady done! I have checked from the theatre it was say saying that the transaction has been failed no tickets have been booked but my money has deducted from my sbi bank account. Kindly please refund my money as soon as possible.
Transaction ref no. Ig0cbbeyy5

Guys Just so that we have better clarity on Book my show's definition of Black Marketing...they are more creative on phone then on print!!
If a customer is cancelling a ticket and book my show lets the customer do it, that would imply that their software system would have to intimate the cinema hall for release of the tickets. Now if the released tickets are again re-issued to another customer through their portal, then as per book my show, it would come under definition of black marketing!!! So to avoid being caught into the '100 ka 2' moment, they do not make any provisioning for correction in tickets for human errors while booking tickets!!

Hope there are clearer rules and better explanation to handle these instead of brushing aside with logic of 'government policy hain

I had made a transaction using icicibank online banking to book a ticket on 6 the may, first the transaction was made the amount of 604 got deducted from my account but i did got any confirmation from ur end. Then when i spoke to the bank, they said the transaction is nt done and the money will get credited to my account, so i did another transaction to book my ticket. But now its been more than 15 days but i didn't got my money back. When i again contacted the bank they say transaction was done i need to clear it with u people for the same so that i can get my refund back. These r the transaction details

Payment i'd[protected]
Consumer code[protected]. First transaction
Payment i'd[protected]
Consumer code[protected]. Second transaction.. Bank needs a confirmati
On mail from ur end.

Iam really dissapointed by book my show and the theatre associated about the non availibility for canceling the confirmed ticket. I made this booking with id confirmed WJRW3F2. However due to some last moment changes i had to change my plan and wanted to cancel the ticket but to my surprise there was no option atall to do the same once booked. This is so cheap game of doing business where i didnt utilised my ticket to watch the movie but still the theatre and bolk my show enjoyed getting my money for their business. I guess they arent doing any welfare show and neither iam as a consumer. But i really hate and dissapointed by the way things are systemised as neither the book my show nor the theatre people showed interest in cancelling the ticket or any alternative to compensate on the same...i would never make any booking further online as i find this so pathetic and cheap strategy for making money. Shame on you book my show and the thetres associated with that. If you guys really care about the customer then you could have some alternative to the same.

Hereby, i would like to bring into your notice that recently there was an event held in mumbai a. R. Rahman berklee school of music scholarship at st. Andrews auditorium bandra (Mumbai). This event took place on the 19th of may 2016. I received a newsletter email from bookmyshow regarding this event on the 14th of may 2016. I tried registering myself for the event the very next moment after i received the email. I logged into my bms account & there was a link where we had to register for the event, but unfortunately i was not getting redirected to the page where the customers had to register. The same evening on the 14th of may i called up the bookmyshow customer helpline number & i was taken a back when your call centre executives were not aware of such kind of an event happening in mumbai & they were not able to help me with my bookings. On the 18th of may i visited the event venue in the evening and i was informed that the box office will be opened on the 19th of may at 8:00am by one of the event organiser and so i was present there in the morning to buy the tickets at 7:00am. Then i was told to come 2 hours prior to show and collect the tickets if there were any cancellations. I was made to stand in a line for almost 2 to 3 hours and finally the tickets were given out at 7:15pm.
This was one of the most prestigious events and it was managed very badly by bookmyshow team, there was no proper guidelines or co-ordinates given to the event managers, this indeed creates a shameful impression about our people who are starnded in a que to get free passes!!!... And if the registrations and the seats were sold out within 30hrs when the bookings were opened then why were the registrations on till the 16th of may?. Why were more than 80-90 seats empty?. Why are customers being fooled?.

I tried to book 3 seats for sairat at shri shivaji talkies talegaon through book my show but the transaction didn't complete inspite that the amount rs.169 was deducted from my bank a/c. I haven't received the refund on mywallet since that. So i would like u to please provide me with the refund on mywallet. My email id of bms is ankit. [protected]@gmail.com. Thanking in anticipation.

I booked my ticket from book my show for sairat movie in tapadia aurangabad maharashtra but my transaction failed and amount debited from my saving account it all took place on 6th may 2016 till today i didnt received my debited amount back.It has been more than 10 days and tried calling many times but they keep on hold.
The money amount is 291rs. It cost me much as i called many times they keep me on hold.
Please help.

Hi,

I booked my tickets for wave kaushambi and get the tickets for RDC Wave ghaziabad. I called the customer care to change the location. Instead of complaining I said I am sorry but please change the location as we are standing on wave kaushambhi to see the movie on 15 may 16. But nothing happened. My booking ID is W3CPJJH.

Please refund my money as early as possible.

I was trying to buy 2 tickets of acropolis mall kolkata, the website showed the location kolkata on top right, but when transaction was completed it showed tickets to be booked at acropolis mall ahmedabad. Now their customer care is saying my 907 rs cannot be refunded as they think i have selected ahmedabad show my self, and they have no refund/cancellation policy, which is nowhere mentioned in the homepage of the website. This is open and shut case of fraud in my opinion.

I booked a ticket on 7th may for a movie on 8th may via bookmyshow app. The transaction was frozen and i tried to call there customer care but call was getting cancelled. I check in booking history there was no ticket on the app. As per bookmyshow a incomplete transaction will get refunded in 4-5 days.
I called them on 14th may and they were not ready to accept the issue. They said the transaction on 7th may was complete and we have send the ticket to your "yahoo" email id. Which is incorrect, bookmyshow app takes my default gmail id (tested by booking a dummy ticket). How will a customer understand on which ID they are sending the ticket, when there system is flawed. The app dosen't show the booked ticket and they are not ready to accept this fact.

Bookmyshow customer care executive are arrogant and have OCD to continuously say "bookmyshow app can never have a technical problem ". After a call of 1hr on 14th may, I understood they are not going to address this issue and refund my money. I hope consumercomplaints can help me solve this and make these frauds pay for there stupidity.

Hello bms team.

I have booked 2 tickets form bms app at 30.04.2016 (Transaction details:- iin/bookmyshow /[protected]) but unfortunately ticket was not booked and my money was transacted from my icici bank account.
I have already talked with bms customer care 10 days back and they replied we have lodged your complain and will get back your money.

I request to your team, please refund my money in my bank account (A/c no.[protected] asap.

Thanks & regards,
Akarshit khare

I booked the ticket for the movie baaghi on[protected], 7:45pm show for PVR Prashant Vihar, delhi
But did not recieve any message or mail till half an hour so i spoke to the bookmyshow customer care, they told me that there is no booking on your mobile number. Then i booked another ticket online form PVR Prashant Vihar itself. When i was on my way to the movie hall i got a mail and a message 10 minutes after that from bookmyshow regarding the confirmation of the tickets. Now i entered the cinema hall around 8:00PM as i was already late and told the story to the person who checked the ticket telling that i have two tickets for 4 people each and we are not 8 people watching the movie.
Then after the movie i discussed the whole scenario with Sanjay(Duty Manager, mob.[protected] so to confirm that only four people watched the movie.
My bookmyshow ticket has not been scaned as i used my PVR Cinemas ticket.
So kindly provide me the refund in the same account i paid with or else i have to carry this complaint to the next level.
Bookmyshow ticket has been attached.

Pranav Goel
[protected]

Dear sir,

Our complaint no to bookmyshow 1885038

I purchased four tickets from bookmyshow for show of baghi at jayanti rishra, hooghly (Wb) of show timing of 7pm on 30.04.2016. For our astonishment, when we reached there, it has been found that the cinema hall was closed and no show was going on.

We could watch the movie.

It was matter of great harassment for me and my family.

Now after several phone calls and writing 6 emails to them, they are not responding. They are also not giving status of my refund.

Please look into the matter and arrange refund of my money along with conveyance charges of rs.150.00 which we had to bear on account of going to hall.

Please arrange to do the needful urgently.

Thanks,

Sanjeev mundra

This is husna. I had given a complaint before this for my refunding money of around rs. 1300/- for cancellation of movie tickets due to technical reason in bangalore at fun cinemas in cunnigham Road booking was for 13th April for the movie JUNGLE BOOK
one o[censored]r employees from book my show by name RAGHU had emailed me and asked my phone number n I then replied my number the next day I got a call from Delhi saying it was from book my show his name was sandeep jain n his ID is 10205060 had called me regarding this for money refund and asked me my card details as he said that he wasn't able to transfer money to state bank account later he Said there was some error in refunding so he asked me to give another card number which has more than 10, 000 in it I then gave my sister's card number which had 11, 000 n change n later v realised that he has remove all of the amount from both the card numbers.
I sincerely request the authorities to clarify this cheating or else I shall give a complaint directly in the consumer court.

I do payment from freecharge and money is deducted from wallet.
The email from freecharge is
Hi amar,
You have successfully made a transaction of rs.128.18 from your freecharge account at book my show on 07.05.2016.
Payment details

Fc transaction id
V75njhkmxldfp1_moband[protected]_1

Book my show order id
Moband[protected]

So now what i do? There customer service is very bad.
Call me please : [protected]
E mail : [protected]@gmail.com

On 07.05.2016 book my show on 08.05.2016 Sunday afternoon show confirmation message are not received and try to contact bookmyshow helpline there is no response and some numbers are till busy what should I do now? And already try in boolmyshow app its not showing my last booking detail now go & fight with theatre manager & put a case in high court against bookmyshow or trying to catch boommyshow helpline? Its my number [protected]. Suggestions immediately.

I was trying to book the ticket in book my show from last one hour and was getting message to try later...I got my money deducted twice with message that transaction failed and finally i gave up and tried to book from different site..i didnt get any email or msg saying that ticket was confirmed so I booked from different site..Book my show website is still not showing any transaction however checked my BMS app and saw that ticket was confirmed..call BMS customer care they are responding to ask friends and family which is not acceptable and at the end I got answer stating that they have escalated further and will be responding after 48 hrs...I want my refund

Date (Of transaction)-6th may 2016
Time (Of transaction) -11.00 pm and 11:30 pm
Event : jungle book (3d)
Venue - bvk multilplex vijayalaxmi (Lb nagar, hyderabad)
Time (Of event)-3.00 pm
Date (Of event)-8th may, 2016
I tried to book 2 tickets of the event as mentioned above after payment process continuous progress bar like processing request message is displayed after some time i received message like amount deducted from my account but did't received any message form book my show regarding tickets confirmation. Kindly, see to this and please take action as soon as possible and refund my amount.