BookMyShow Complaints & Reviews

Jan 05, 2016

BookMyShow Customer Care's response Hi, Your concern is important to us and we will surely help you with it. We see that the said transaction has been refunded from our end. You may note down the ARN 74678445359915083411123. Please quote the above mentioned reversal code to your card issuing bank and then cross check the same with your updated bank statement for the mentioned period and assist us with the screenshot of the statement in case of any discrepancies. Assuring you of our best services at all times. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Jan 05, 2016

BookMyShow Customer Care's response Hi, You having the best online ticketing experience with us is always at heart. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected]//[protected] as we are unable to trace any details. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Dec 26, 2015

BookMyShow Customer Care's response Hi! We know this must have caused you trouble. Please accept our apologies for it. Share with us the contact details entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] We also have the Resend Booking Confirmation on my website which can be used in case of not receiving the confirmation details. Thank you for being our valuable customer . Regards, Team BookMyShow​

Dec 23, 2015

BookMyShow Customer Care's response Hi, Your concern is important to us. We are unclear with your concern. Due to unsuccessful or incomplete transaction, the seats get blocked in the system for 7-8 mins. In case of coming across a instance as such, share with us the contact details entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] Thank you for being our valuable customer . Regards, Team BookMyShow​

Dec 27, 2015

BookMyShow Customer Care's response Hi Sandeep, The information our website and app is real time from the cinema’s end. As they update the schedule, bookings go live on our website and app. Providing you with the best of service is always at heart. We took this up with the cinema for better clarity and as per the updates received from them there was no category that had the ticket cost of Rs 220/- the ticket cost for the said movie was Rs 300/- Hope this information helps. Thank you for being our valuable customer. Feel free to write back to us at [protected]@bookmyshow.com or LIVE CHAT with us. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​

Dec 22, 2015

BookMyShow Customer Care's response Hi, We do understand your view and would have loved to help you out, if a cancellation or change in your bookings was possible Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold. Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end. Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed. Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets. Feedback noted! A workaround is in pipeline. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Dec 26, 2015

BookMyShow Customer Care's response Hi Alfiya , We are sorry to know about the trouble this has caused you. You having the best online ticketing experience with us is always at heart. We did get this checked with our relevant team and see that the mentioned transaction has not been charged from our end. Kindly check your updated bank statement once as a refund takes a max of 5-7 or 10 working days to reflect in the respective account. Do share your updated bank statement from the date of transaction till today in a Jpeg or PDF format in case of any discrepancies. In case of any discrepancies, please share with us your updated bank statement from the date of transaction till today at [protected]@bookmyshow.com LIVE CHATS or via mobihelp. We would help you. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​

Dec 21, 2015

BookMyShow Customer Care's response Hi, We being aggregates, post the transaction is successful, have zero authority for the said transaction. We do understand that customers expect a cancellation, modification policy in the transaction or some alternative to the current situation you're going through. But like it was discussed and brought to your notice, we have no authority once the transaction is successful. The cinema has those seats blocked and it's deemed as sold. We also do understand the possibility of a human error but we do not really want to impose that thought on you of you being responsible in selecting the show date and time. In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf. Hope you understand us too. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​

Dec 21, 2015

BookMyShow Customer Care's response Hi, We being aggregates, post the transaction is successful, have zero authority for the said transaction. We do understand that customers expect a cancellation, modification policy in the transaction or some alternative to the current situation you're going through. But like it was discussed and brought to your notice, we have no authority once the transaction is successful. The cinema has those seats blocked and it's deemed as sold. We also do understand the possibility of a human error but we do not really want to impose that thought on you of you being responsible in selecting the show date and time. In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf. Hope you understand us too. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​

Dec 21, 2015

BookMyShow Customer Care's response Hi, Opening bookings for movies is completely a cinema call. We are only online ticket booking aggregates and the information on our website is real time from the cinemas end. Tickets will be available on our website as and when the cinemas would update the schedules Further, the rules are set by HP. Hope you understand us too. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​

Dec 26, 2015

BookMyShow Customer Care's response Hi [censored]anshu, We are sorry to know about the trouble this has caused you. You having the best online ticketing experience with us is always at heart. We did get this checked to the core and see that the mentioned transaction has not been charged by Bookmyshow. Please get in touch with the concerned/ payment related source for this as they would be in a better position to assist you with this. In case of any discrepancies, please share with us your updated bank statement from the date of transaction till today at [protected]@bookmyshow.com LIVE CHATS or via mobihelp. We would help you. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​

Jan 17, 2016

BookMyShow Customer Care's response Hi, Your concern is o[censored]tmost importance to us and we would leave no stone unturned to assist you with this. The said transaction has been initiated for refunded from our end. You can expect the amount within 10 working days. Hope this resolves your concern. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

Dec 13, 2015

BookMyShow Customer Care's response Hi Ram, We do understand your view and would have loved to help you out, if a cancellation or change in your bookings was possible Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold. Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end. Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed. Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets. We have also transparently mentioned this on our app and website Assuring you of our best services at all times. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​