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BookMyShow Complaints & Reviews

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2.8
Updated: Oct 4, 2025
Complaints 1541
Resolved
852
Unresolved
689
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BookMyShow reviews & complaints page 7

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C
Charles chandrasekaran
Oct 11, 2022
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Booking done on 01.10.2022 for cinema through bookmyshow amount deducted for Rs 2777.44, tickets not received, no confirmation message received, then i found that the ticket transaction failed in book myshow app, amount not refunded to my bank account yet.

Name: Charles Chandrasekaran
phone number: [protected]
Booking date :01.10.2022 for cinema at mayajaal complex ECR tamilnadu
cinema Date: 01.10.2022
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Amount refunded after 10 days. Thanks
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    A
    Anisha Chopra
    from Gurugram, Haryana
    Oct 10, 2022
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    I booked 4 tickets for a B praak show to be held in Gurgaon on 9th October, Sunday for which the venue wasn’t disclosed. They kept the venue outdoors and due to weather conditions being unfavourable postponed the show to 15th October, Saturday. Now Saturday being a working day for me I am travelling and hence won’t be able to attend the show. Therefore, I ask for a refund and they are denying. In my opinion they are rightful of postponing but changing day and date both is unfair and beyond that if it isn’t suitable to anyone they are denying the refund. Sheer fraud and loot this is.
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      L
      Lalrin Sailo
      from Aizawl, Mizoram
      Oct 7, 2022
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      Address: Bawngkawn, Aizawl

      The subtitle for One Piece :Red is incomplete and only shows a minute after minute. This is such an ignoble act. The matter must be informed so that many o[censored]s won't buy the ticket. We are requesting a refund or at least informed the matter to the customer beforehand. We don't understand a word at all
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        A
        Akila3624
        from Chennai, Tamil Nadu
        Oct 5, 2022
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        I booked movie tickets for the wrong time. Is there any way I can cancel/Exchange the tickets
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          C
          cknarun
          Oct 3, 2022
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          We reserved First class seat without seat number. While see the cinema we not able to sit in firstclass seat. informed to management. Tey told all seats are common rate so sit anywhere. It violate consumer Law
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          AM Deluxe Theatre A/C: Thiruthuraipoondi
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            G
            Gowdamn
            Oct 2, 2022
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            Bought 2 tickets at 450Rs each and applied 100Rs voucher. When I then wanted to cancel the tickets, they mentioned cancellation wouldn't be possible because of the voucher applied. How are companies allowed to get away with such cunning practices? They could have atleast given me the same amount of money in voucher for my next purchase.
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              R
              Radhakrishnan Sheshadrinathan
              from Thane, Maharashtra
              Sep 30, 2022
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              Address: [email protected]

              Never ever book tickets in bookmyshow..I recently booked 11 tickets in 2 batches of 6 & 5..By mistake the 2nd lot of 5 got booked for previous day ( thanks to their site) ..Bookmyshow doesn't have cancel options even if you are willing to pay a price...ridiculous..they say in email please ask any of your family & friends to make use of the show...unbeleivable...You hand over the tickets to Cinepolis, they get back saying sorry after 1 hr. into the show...All this is a big gamble...Please don't use Bookmyshow
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                A
                ashish gilda
                Sep 26, 2022
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                Address: NEHRU GUNJ GULBARGA
                Website: BOOKMYSHOW

                Tickets booked on 25/09/2022 around 4 pm to 5pm for inox at gulbarga for 6:55pm show for 5tickets for brahmastra movie through gpay amount deducted but we did not get confirmation mail or message so at inox we did not get seats and we took other tickets at counter kindly confirm and refund amount to our no. [protected]
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                  S
                  Shorok
                  from Delhi, Delhi
                  Sep 19, 2022
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                  Address: 42/9 kishangarh delhi

                  We have booked tickets for the Brahmastra movie for 19 september 2022 4pm show. We have booked 3 tickets for the show, amount deducted from the account but didn't get the tickets.
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                    P
                    Puneet.2224
                    from Panchkula, Haryana
                    Sep 16, 2022
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                    I booked ticket on 16th sept 2022 at 8:19 pm for 17th sept 8:20 pm show but by mistake tickets got booked for 16th sept only. I requested book my show team within one minute of booking to either reschedule to 17th sept or refund the money but they refused rudely. Please help in getting back the refund.
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                      N
                      NishaMC
                      from Mumbai, Maharashtra
                      Sep 15, 2022
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                      Address: Mumbai City, Maharashtra

                      I’m unable to cancel / modify my movie ticket booking. And there is no consumer care contact details.
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                        B
                        Boombot112
                        Sep 14, 2022
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                        Address: mumbai

                        Was booking tickets for brahmastra using UPI Gpay did all the steps for the payment but book my show ultimately showed an error. Checked Gpay and saw my money was gone but no tickets. Went to BookMyShow support but it also showed error not able to use facilities at the current time
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                          H
                          Hridayanta
                          from Kolkata, West Bengal
                          Sep 11, 2022
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                          Address: NA
                          Website: Bookmyshow

                          I am unable to cancel my tickets for bookmyshow. Please do something asap.
                          +1 photos
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                            S
                            saraswathyv1
                            Sep 7, 2022
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                            I booked 2 tickets for cobra movie sep 5 2022 11:20 am for B12, B13 Escape Express Avenue, money debited and payment was successful. Transaction time is sep 3 2022 7:14 pm, But tickets not confirmed. My mobile number is [protected] and email id [protected]@gmail.com.

                            Please refund my amount.i paid via UPI (Gpay).
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                            Any update on this
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                              J
                              j3rintom
                              from Kochi, Kerala
                              Sep 5, 2022
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                              I booked a ticket using bookmyshow webapp and added my debit card points as payment method . But after payment, they said there was server error and the amount will be refunded. But they only refunded the rest of the money after I applied my card points . which means that my 1000Rs worth debit card points is lost. I want my debit card points back as BMS cash or any other methods as the problem was in their side .
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                                S
                                saraswathyv1
                                Sep 4, 2022
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                                I paid for cobra movie tickets (2) at express Avenue escape mall chennai on Friday 7:14 pm(2/09/22) for Sunday morning show(4/09/22) via gpay .but haven't received confirmation and ticket status in purchase history not available. So booked again and it was successful.
                                But money hasn't received yet.
                                It's more than 48 hours now
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                                  K
                                  KshitijVerma_x
                                  from New Delhi, Delhi
                                  Sep 2, 2022
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                                  I was booking movie ticked and it showed transaction failed but amount was debited from the account. I need refund of the amount.
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                                    V
                                    Veer Sooryavanshi
                                    Aug 29, 2022
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                                    I was browsing the upcoming movies in Bookmyshow. Suddenly, the error came - sorry for bugging
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                                      D
                                      Dr Parul Rai
                                      Aug 26, 2022
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                                      Address: delhi

                                      They make use of all the online platform.enter any movie hall, show its available but they show book from their end just to make money.they say on chat window write email but never response in polite way or never turn up . i ask their chat support system(Jignisha) .i connect with floor suppervisior.(nikita)
                                      very poor system
                                      these people fool customer
                                      +2 photos
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                                        A
                                        Aarthidhana
                                        from CHENNAI, Tamil Nadu
                                        Aug 19, 2022
                                        Resolved
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                                        Resolved

                                        Address: Escape cinemas

                                        I have booked 2 seats for Viruman movie on 13/08/2022 for 11.40 show at Escape cinemas for ₹469. My issue was my amount got debited and the payment was successful but i have not received any tickets for the same..and when i approached at theatre they told that your ticket was not confirmed and those seats was booked by some other people. Your payment will be refunded soon.. but still now I have not received any amount..
                                        +1 photos
                                        Aug 19, 2022
                                        Complaint marked as Resolved 
                                        They have refunded the amount
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                                        I have booked my tickets on bms the payment was successful but the tickets were not confirmed and not recived the booking message.But my amount 515rupees is credited.

                                        Payment successful but ticket was not received and refund was not yet received - Comment #4050255 - Image #0
                                        Payment successful but ticket was not received and refund was not yet received - Comment #4050255 - Image #1
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                                        I have booked 3 tickets for Drishyam 2 at Drodel cinama hall itangar from bms the payment was successful but the tickets were not confirmed and did not recived the booking message.but my money deducted from my account will it refund...

                                        Payment successful but ticket was not received and refund was not yet received - Comment #4071534 - Image #0
                                        Payment successful but ticket was not received and refund was not yet received - Comment #4071534 - Image #1
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