BookMyShow Complaints & Reviews

Apr 28, 2014

BookMyShow Customer Care's response Dear Mr. Srinivas,

As per our telephonic conversation, we hope you are in receipt of your refund and your query has been resolved to your satisfaction.

This is a very rare scenario, which occurred due to a technical error and was rectified as soon as we contacted the concerned source.

We look forward to being of service to you again and thank you for kind co-operation and patience throughout our investigation.

For any queries, please do not hesitate to contact us on[protected], write to us at [protected]@bookmyshow.com or chat with us. We would love the opportunity to help.

Thanking you,
Team BookMyShow

Apr 07, 2014

BookMyShow Customer Care's response Dear Mr. Velagada,

We do indeed understand your view on the situation and would like to inform you that once a transaction is confirmed, the seats are sold from the cinema's end and we being tickets aggregators cannot provide you a cancellation, exchange or refund.

Also we being aggregators, post the transaction is successful, do not have the authority to cancel the said transaction.

Hence the tickets are deemed as sold and later cannot be replaced or cancelled or refunded.

As an option, customers can reach out to the cinema and seek their help if they could possibly try selling their tickets to somebody who may need it.

It would also be an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

Also would like to inform while transacting on our website there is an important note mentioned "Registrations/Tickets once booked cannot be exchanged, cancelled or refunded" before proceeding with the Payment for the transaction.

Hope this resolves your query and we thank you for your co-operation and understanding of the situation.

Thanking You,
Team BookMyShow

Mar 25, 2014

BookMyShow Customer Care's response Dear Mr. Sachdeva,

We regret the inconvenience you faced while transacting on our website.

As per our telephonic conversation, our database reflects two unsuccessful transactions on 20th Mar 2014 for the movie Queen and for which your tickets were not booked.

In case of being charged for the unsuccessful transaction the amount would be refunded to your account within 10 working days.

Kindly cross check the reflection of the refunded amount in your updated bank statement after the mentioned period and assist us with the screenshot at [protected]@bookmyshow.com in case of any discrepancies.

Also, there was one successful transaction against the booking id INBO[protected] for the movie Queen at INOX: Century 21 Mall, Bhopal dated Mar 20 2014 6:50 PM for which your tickets were confirmed.

Thank you for kind co-operation and patience.

In case of any more assistance please feel free to write us at [protected]@bookmyshow.com or you can contact us on[protected] we are just a call away or you can even chat with us.

Thanking you.
TeamBookMyShow

Apr 15, 2014

BookMyShow Customer Care's response Dear Mr. Dev,

Thank you for bringing this to our notice.

This is a very rare scenario and the mentioned error is encountered due to a network fluctuation with the concerned source. In case of such an issue, you can try booking after sometime or for an alternate venue.

Our teams are always on their tows to resolve such issues, as and when a situation arises.

In case of facing any issues while booking in future, please contact our 24/7 customer care through calls[protected], write to us at [protected]@bookmyshow.com or chat with us. We would love the opportunity to help.

Regards,
Team BookMyShow

Apr 15, 2014

BookMyShow Customer Care's response Dear Mr. Yogesh,

Your feedback is very valuable to us and helps us enhance your ticketing experience. Once a ticket is confirmed on our website, the seats are sold at the cinema. We being a ticket aggregate cannot cancel or exchange a confirmed transaction.

We will certainly consider your feedback, since providing you a good customer service is always at heart.

Once again, we thank you for taking the time to share your view with us.

Regards,
Team BookMyShow

Feb 03, 2014

BookMyShow Customer Care's response Dear Mr. Gera,

As per our telephonic conversation, the refund for your transaction on 21 Dec 2013 12:33 PM for the show on Dec 21 2013 6:00 PM at Movietime: Dharam Palace Mall for the movie Dhoom 3, is being processed from our end. The entire amount of Rs. 344.94 /- amount would reflect in your account within 15 working days.

For future transactions, we recommend you to sign in while booking your tickets. This would save your booking details in your 'Booking History' which is a very useful feature for all our registered users. You can also use the 'Resend Booking Confirmation' option on our website. Wherein all you need to do is enter your email id and contact number entered while transacting and hit send. The confirmation email/sms would be resent to the contact details entered while transacting.

We appreciate your patience while we were reviewing your concern and look forward to providing you a enhanced ticketing experience soon.

For any queries please write back to [protected]@bookmyshow.com, Call[protected] or chat with us and we would love the opportunity to help.

Thanking you,
Team BookMyShow

Feb 03, 2014

BookMyShow Customer Care's response Dear Mr. Krishna,

Your concern is very important to us and do understand your view on the situation. We would require your contact details entered while transacting to investigate your transaction.

If you could share the email id through which you have sent us an email, we will certainly get in touch with you to know more about your concern.

Looking forward to your contact details so that we can provide you a resolution to your query.

You can get hold of more information about the offer here: http://in.bookmyshow.com/static/icici-debit-card-movie-ticket-offers/

For any queries please write back to [protected]@bookmyshow.com, Call[protected] we are just a call away or chat with us and we would love the opportunity to assist you.

Thanking you,
Team BookMyShow

Feb 03, 2014

BookMyShow Customer Care's response Dear Customer,

As per our telephonic conversation, we hope you are in receipt of your amount for all the three unsuccessful transactions.

We understand your view on the situation and your concern is very important to us. In case of being charged for an unsuccessful transaction, the amount gets refunded within 10 working days from the date of transaction. In case of not receiving the amount, we request our customers to check their updated bank statement for the reversal and share the screen shot in case of not receiving the amount.

In order to investigate your transaction with the concerned bank, we required the screen shot of your bank statement.

Our system reflects three unsuccessful transaction 18 Jun 2013 for which the amount for 2 transactions was charged and was refunded back to your account. The reversal reference codes for these transactions are[protected] &[protected].

The amount for the third transaction has already been reversed and the reversal reference code is 75425314017280044700014. Kindly quote this to card issuing bank to know the exact status of your transaction.

This was a rare situation and we truly regret the inconvenience caused to you.

We appreciate your patience while we were reviewing your concern and look forward to providing you a better ticketing experience soon.

Thanking you.
Team BookMyShow