BookMyShow Complaints & Reviews

Hi,

Same case happend with me, on 26th when three times I tried to book my ticket after the payment gateway process was over it showed technical error message and after few minutes I recieved 3 sms :"We are sorry that your booking for 3 idiotsat BIG Cinemas, TGIP Mall, Noida failed .Plz try again later, we will refund your 383.09."
In totality I lost 1149.27 rupees.
I also emailed them for refund of my amount, also i stated that as it was fault of the company, so kindly do not issue any credit note, They have not responded.
Am highly disappointed, and will take a tough step if they did not refunded my money.

Regards,
Nupur.

Request to give me the customer care number of bookmyshow, as the one I am trying is always busy!!
Plz help.

Hi,

On friday 10th sep 2010, I booked 2 tickets for 11th sep We R family at Movie Time Rajouri Garden 2.10 pm show from book my show. I got the confirmation email and sms at that time. After reaching the ticket counter I showed the ticket confirmation message for tickets. The counter boy gave me 2 tickets of Dabang. When I asked him that my booking is for We R family but he replied shows timings has been changed on 10th September and there might be some disconnect. I escalated this issue to the Movietime manager but he was not bothered and he offered me 4.45 show in replacement. I asked him to give my money back but he refused.

I am not at all happy rather you can say disappointed. I neither watched We R family nor Dabang. I will never ever book my ticket from book my show and I will not watch any movie in Movietime. I will never recommend any of my friend to book tickets from your site.I simply want my money back or rather I will escalate this issue. I will keep on doing that untill this case gets resolved.

Looking for your cooperation in refund process.

Regards,
Abhishek Arora
Mob : [protected]

By mistake I have booked for today April 7th instead of tomorrow, But no cancellation option now, It's very bad for end customer. Never ever will use book my show in my life time.

bookmyshow Complaints - CHARGED MONEY. NO TICKETS
View all bookmyshow complaints
bookmyshow
Posted:[protected] by Vishal Sharma Send email


CHARGED MONEY. NO TICKETS
I am Rahul Shinde living in Mumbai
Yesterday i ve booked 2 tickets (E1, E2) through www.bookmyshow.com website of cinemax Mira road
7 pm show of movie 3 .


I ve paid money Rs 212.06 through net banking 4 times . They have deducted money 4 times from my Citibank bank account but didnt sent me any confirmation about movie tickets.
Ive mailed them regarding that ive not received any confirmation with in half an hour of booking. Ive also called your no [protected] consistently to talk there customer care but no one picked my calls.

Please help. This is clear fraud.

Samething with me for Fem cinemas I paid Rs 1501.82 via ICICI netbanking and my account got debited but no tickets and they are not picking my calls either. ICICI customer service said they can not do anything I have to talk to the merchant. This is tending towards clear fraud, and since am not alone it makes my suspicion stronger.

Yes i agree with all of you. I also faced same situation.

They had a major failure at their end. Payment gateway was down. So they deducted money but could not give confirmation on tickets. Seems like "NOBODY" could book tickets during that period.

I got email and SMS from BookMyShow.com apologizing for the situation. On weekend (25/26/27 Dec 2009) they had technical failure. And they promised to return money in weeks time.



Lets cross fingers for money back.

I also booked my ticket on 16th jan.
I used net banking of icici bank to make payment and ticket was of movie avatar, gold adlabs, pune.Till payment everything was fine but as soon as they were redirecting to confirmation page i got a meesage saying "tecnical error".
I was charged two times and didnt got ticket.then i tried via "in.bookmyshow.com"Finally third time i got ticket.
I think they have modified their website and the older website "www.bookmyshow.com"have some problem.
I have mailed them but no reply.lets see.I am not gonna leave them.

Bookmyshow — NON RECEIPT OF FINAL MESSAGE REGARDING CONFIRMATION OF BOOKING AND SEAT NO.

today i hav booked 4 tickets balcony @180/- for 3.45 PM show a Mona cinema but even after debit of my account through netbanking i do not got the final message reardng seat no.etc. REF NO.IG00WZTTY7

Dear Devendra,

We're sorry to hear about your experience.
Please write to us with your contact details and account number at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

This is Avinash Shah, i have booked my ticket on 15th Jan-2010 thruogh www.Bookmyshow.com by CITI BANK.And money was got deducted and i didnt get my tickets also.And wrost thing is that..no one is picking up the call...from that useless toll free number...

Any one is there really to check this complain...or not?.

Dear Prawin,

We're sorry to hear about your experience.
Please write to us with your contact details and account number at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

I have tried to book the tickets online but an error -27006 is occuring.What to do to book the tickets.

I tried to book for a Saturday show, and tried to avail the offer for VISA SIGNATURE card. However I got the attached error message. Ridiculous, isn't it ??

Sorry, I am not able to upload the screen shot of the error message. It reads "-4011-This offer is valid only for shows on Friday, Saturday and Sunday".

Hi,

I also tried to avail Visa Signature debit card's buy 1 and get 1 offer, getting the same error. "-4011-This offer is valid only for shows on Friday, Saturday and Sunday".

It seems like ICICI and BookMyShow fooling the customers by presenting these OFFERS.

Pradeep

I've faced the same situation same day. If only I can copy-paste what you've typed above. I am thinking of taking legal action against this site now. Its fraud!

Dear Sir,
I had booked tickets for 3- in Chandan(Vadodara) for 26th December and for show time 9.30 p.m.
An amount of 409.64 has also been debited from my account.

However due to technical errors
the order was not completely processed and I have not received the
confirmation of tickets. Their call centre is also not accessible, they give a waiting period of 19 mins then 45-60 mins. I have also put an email to HDFCBANK they told (payment done through Direct Pay to the Merchant / Service provider, The only role of HDFC Bank is in facilitating the payment)
Please do the needfull
Regards,
Ashish Singh
[protected]

HI
I HAVE BOOKED THE TICKET FOR IPL MATCH DATED 22 MARCH I HAVE USED BOOKMYSHOW SITE AND ALSO GOT THE BOOKING ID IPMI[protected]ON 24/2/10 AT 8PM AND PAID THRU M, Y CREDIT CARD AS THE PAYMENT HAS BEEN DEDUCTED BUT TILL DATE I AM WAITING FOR MY TICKET

PLS CALL [protected]

had booked two tickets for on 7th may2011, 12.30 pm of haunted(3d) for dt mall chandigarh show via book my show. The amount has been withdrawn from my account. but i did not receive any confirmation of the transaction, neither were the tickets booked. I would like to file a complaint against the same and want my money...

Hi booked two ticket for three on 25th dec. Money was deducted from net banking account but no ticket was genereted and the hopeless helpline no. Was either busy or even if connected kept me on waiting for a loooong time but there is no response.

Such compaints if not resolved will surely break the trust in customer on book my show.com

Need imediate reply to all who are waiting for response.

book my show.com — Didn't credit the money back in to a/c

I had booked three tickets of movie 3 from Book my show.com on 30th dec,2009..They have received the money but i didn't receive tickets.The message i received from them was...transaction is failed.I checked with my bank and tried to contact book my show customer service but they are not responding my call.
So tell me what to do next.

Book My Show — Did Not credit the money back in to a/c

I had booked four tickets of movie 3 from Book my show.com on 11-Jan-2010.They have received the money but i didn't receive tickets.The message i received from them was...transaction is failed.I checked with my bank and tried to contact book my show customer service but they are not responding my call.
So tell me what to do next.

Book my show is a worst site for buying or booking movie tickets or merchandise...they are not the reliable ones and have the customer executives as mere phone handlers and not the problem resolvers. Its useless to book through this site and i would recommend everyone to stop using this site completely until they understand the value of a customer.

Hi,
I have booked three IPL tickets (match date 11/04/2010). I have not received tickets. Book my show is a fake site. Please do not use it. It deducts money from your account, after that they do no send any tickets, even they do not responce any query. My advise is please block this site. Everything is fake in this site.

Had booked tickets in mantri mall inox for kites on Friday 21st may. Show was scrapped due to discrepancy in city against the release on movie. I dint get my refund yet !!! Anyone listening???

i booked tickets for Aisha at ESquare through BookMyShow on 7th August 2010. Amidst all possible technical errors that their website threw, they deducted money from my account and did not even book the tickets. The phone number they so much display on their site doesnt even exist. I expect they should refund back the money to my account. It certainly isnt a donation bookmyshow, i[censored] r listening.

Book My Show — movie tickets

we have booked tkts for once upon a time in mumbai at inox [pune]today 15/08/2010 at 5.15. the transaction was not completed so we have not recieved the pin no but my credit card has been debited with the amt,kindly either confirm booking or help us

the book my show is playing through Customers. Even i booked the ticket of dabang on 7th sept and it was confirmed . next day i got a message from book my show that my payment was declined by the bank and my ticket was cancelled . but when i checked my account amount was debited from my account and i got no tickets.. i think they are playing they if some one will ask for refund then they will delay and after some time the customer will be tired of calling again and again and will spend more than the ticket money and automatically he will stop to ask them thinking it is a donation for them... they are cheating the people so online users be careful ..

Book My Show — ticket not booked and money debited from account

Dera Sir/mam,

I have booked two ticket for Narina for 11th of Dec 2010. Due to some technical error, BMS(http://www.bookmyshow.com/) sites show your ticket has not booked. But money has been debited from account. Could you please help me in this regards.

Please let me know if I need to provide more detail.

Thanks and regards,
Santosh
[protected]
[protected]@yahoo.co.in

same is happen with me
i m jyoti n i hv booked 3 tickets on 9 feb 2011 for patiala house, Due to some technical error tickets has not booked. But money has been debited from account. then i called executives many times then they said email to helpdesk n send screenshot of my a/c. i already sent mail .but no action in this regard

Ridiculous is the word for book my show.
You see, cunningly intelligent ways of earning maoney. Carry on the transaction, deduct cash, don't give a ticket and ultimately slam 'we will refund your money'.
Guess you people fail to realise that cheating for peanuts eventually leads to loss of customers.
Atleast I would Never book my tickets on this site, henceforth.
Savour and revel on my Rs. 386.48 but you have lost my trust forever.I would suggest my friends the same.

Greed of the shameful order. Beggars

Aradhana Ohri, Mumbai

Book My Show / Mahindra Retail — IPL Merchandise

I have ordered for IPL-Mumbai Indians merchandise worth Rs.1000/- from book my show-Merchandise booking on 11th April 2011.
The order was supposed to be delivered in 24 hours , it has been 9 days today.
When I call the customer care , they say that the manufactures have not dispatched the order yet. Now this is Unbelievable !!
I also spoke to them telling them that i wouldn't want the order to reach me after the Mumbai Indians matches are over, but they say that they are not sure of when it would reach.

My only wish and request is to get the stuff delivered right away or else, refund my money back.

Looking forward for a favorable reply.

Thanks & Regards,
Valora
[protected]

Hello,

This is my second email sent to you as i have still not received the delivery of my package which order was placed on 8th April 2011 for 4 jerseys of Mumbai Indians. Today is 25th April 2011 and still I have not yet got the package. When i had called your customer support department on Friday 22nd April 2011 and was informed by a Team Lead in your process that the parcel has been dispatched and I shall receive it by Monday i.e. 25th April 2011. I had called up today morning to confirm about the delivery and i was informed that it would be delivered before 8pm today. I again called back by 4 pm to check on the delivery and I was again misinformed by Nivedita that the jersey is out of stock where as I was informed by the same person that the jerseys have been dispatched on Friday. On further checking it was found that the delivery has been sent to the wrong address in Vikhroli where as the address for delivery was Andheri (West). The Aramex Tracking Number is XXXXXXXXXX . After this I had a conversation with, a Supervisor who was of no help at all. He has promised me a money back within 2 working days as this has been a pathetic display of customer service and logistics.

I shall make sure that i would let as many people know about the pathetic service that you are as it has taken more then 19 days for a simple delivery which can be delivered faster even by a domestic courier service in Mumbai.

I hope to get a revert and a credit back in my account within 2 working days as promised.

This is the most pathetic service ever ... There customer service sucks ... and there delivery is even more pathetic

Axis Bank — Revel Money

My saving priority salary a/c no. [protected]. I have debited account with rs.4800/- in sep.14, 2010. My more time calling to axis bank customer care but nobody pickup my phone. This is for your kind information that i have salary account with zero balance salary every month credit in my account so please reverse my account with same amount.

Name :- sunny gupta
A/c no: [protected]
Phone no:-[protected]

Book My Show — no delivery of being human tshirt

Hi, I ordered being human t shirt before one month, still didn't receive the delivery. The payment was deducted instantly from my credit card.
my booking ID is INV[protected]. I have also mailed to customer support,they said that they will dispatch it soon, but still no delivery.

Booked three tickets at Fame Dhanbad for the film Gangs of Wasseypur. Payment Rs.574/- deducted but ticket was not confirmed. Till date have not received the payment back. Kindly see to it.

Hi Booked two ticket for Three on 14Th July. Money was deducted from net banking account but no ticket was generated and The hopeless helpline no. was eiTher busy or even if connected kept me on waiting for a Long time but There is no response.The worst site ever i met...


please help me out from This BOOK MY SHOW

Monica Das
NEW Delhi

From few days I am not able to book the tickets using bookmyshow.and also not able to avail the benefits on bookmyshow site as wheneverw e book the tickets transaction is happening but ticket is not getting booked. Then they ask to call on customer care number where they wont help to book the tickets with benefits. it will be noraml booking.
Then why they are not fixing this issue are they deonet wnat us to avail the benefits online tickets booking.
then why its there to book the tickstc online using bookmyshow and get these benfits.
Also few days back I was trying to use the HDFC card benefits but It was saying its not allowdwed then y they didn't updated that on site. Fake information is always bad.

hope less helpline always busy with the customers for solving the fraud they have done to the customers.I m very disappoint with their services and in the future not to visit again or book my ticket.

I have booked 2 tickets for movie "Bol Bachan" on 16th July 2012 around 8Pm or 9Pm show for seat no J13 and J12 for the same date at DT Star Mall, sec-30, Gurgaon through Axis Bank
Debit card, after completion of transaction I have received 2ticket confirmation on my mail and phone. When i checked my bank statement, the amount of rs 333 was deducted 2 times from my bankstatement.so Plz check and solve my problem asap.

Dear Sir / Madam,

This is Rana Masud Hosen living at Kolkata. I 've booked 5 tickets on 05.11.2012 through www.bookmyshow.com website of fame cinemas (South City Mall) Kolkata, for the Movie Jab Tak Hai Jaan Dated on 13.11.2012 In between 4.00PM- 8.00PM show.
I ve paid money Rs. 2375 through my AXIS Bank Debit Card. They have deducted money from my bank account & I even got a confirmation about movie tickets which I took a print .
I went to fame cinema with my family . When i produce the ticket to the ticket counter they told me that the ticket was not confirmed. I talked to their Cinema manager he confirmed me they didn't got any confirmation regarding my tickets booking from bookmyshow.com . Even they swipe out my debit card on their machine to check and he confirmed me that no balance has been deducted from my ACCOUNT & I've also called your no [protected] consistently to talk there customer care but no one picked my calls. i returned with my family.
For some official work I went outstation. After I came back I found that the Amount has been deducted from my account.I expect you to refund back the money to my account.

i tried to book my tshirt online but its not going through...

i booked the tickets for the movie raanjhanaa 22nd june 2013 morning 9:00am show...d amount was od 240...but the amount wasdeductd from ma account twice...i had recieved a message fm book ma show dat the money will b refunded back to me..., but there are no such changes in ma account..i want u to take quick action for this, n also respond me soon fr d complaint.i expect u to refund me ma money as soon as possible.

They have offered buy one get one ticket for Master debit card and it is one time offer for Master Card. I avail that offer and book tickets and the transaction was unsuccessful and when i try to book again the offer is not coming up they are arguing that it is one time offer and so you cant avail that for the second time they are taking count of the unsuccessful transaction too this is ridiculous

Dear Mkarthiiece,

We are glad to be an integral part of your entertainment experience. Your concern is very important to us and we would like to know more about your query. Please share a contact number, where we can get in touch with you and help you out.

We want you to have a pleasant experience while booking tickets with us.

We really appreciate your patience and cooperation.

Thanking you.
Team BookMyShow

Hi Bookmyshow Team my number is [protected]

Hi
I booked my tickets for an event on bookmyshow.com on 10th. i got the confirmation, the transaction happened from my account. and today on the 13th i recieve a call saying my ticket has been cancelled cos the layout was incorrect plus the bookings have been closed.
its not a matter of the money (which they anyway have to refund me), its the matter that my closed ones will miss the show in which i am performing.

its not that i have never booked tickets online on bms before, but this time it is highly unprofessional.
there should be a legal action against it.
it is violation of consumer rules.
the ticket it self states that there would me no cancellation or refund then how can they do this ? pls explain this to me

Nk

Dear angelnk,

Your concern is very important to us and we do understand your view on the situation. We would like to know the exact event your are referring too. Please email us your concern and contact number at [protected]@bookmyshow.com so that we can investigate further.

We sincerely regret the inconvenience caused to you.

Regards,
Team BookMyShow

Dear angelnk,

We do indeed understand your view on the entire situation and sincerely regret the inconvenience caused to you.

We truly value your emotions attached with the event and understand your desire to want your close ones to watch you perform. Please email us your concern at [protected]@bookmyshow.com and we would like to get in touch with you.

Regret the trouble caused to you and look forward to serve you in future.

Thanking you.
TeamBookMyShow

Go to hell Mr.Bookmyshow.com you are a fraud and cheater. i don't know what the types of your bad system. give me my own money.

i booked six tickets for movie "Dhoom 3 " on 17th december 2013 at PVR:elante mall(chandigarh) through jk bank net banking. After completion of transaction(total amount Rs 1301.10) i didn't receiv any ticket conformatiom. i got a message from book my show telling me my booking for has failed and told me that they wil return me Rs 1301.10
i didnt get nythng til date.i hav calld them up so many times but evry time they told me that they had processd my refund of Rs.1301 Plz solve ths issue as soon as possibl.

i booked six tickets for movie "Dhoom 3 " on 17th december 2013 at PVR:elante mall(chandigarh) through jk bank net banking. After completion of transaction(total amount Rs 1301.10) i didn't receiv any ticket conformatiom. i got a message from bookmyshow telling me my booking has failed and told me that they wil return Rs 1301.10
i didnt get nythng til date.i calld them up so many times but evry time they told me that they had processd my refund of Rs.1301 Plz solve ths issue as soon as possibl.

I booked 3 tickets using bookmyshow and make payment through Gift Voucher. However, transaction failed but amount got deducted from my Gift Voucher. I called Customer care to be told that Gift Voucher money would be refunded back after 4 hours but it didn't. I called on Customer care number to confirm about failed transaction and they told me to keep phone on hold and disconnected my phone. Then I called back on Customer Care and concerned person told me that he will call me back in 15 min to update on status, again that never happened. I had to call customer care again and was informed that technical team is facing some issues and we cannot tell how much more time will it take. I am fed up with this kind of poor service. If you have SLA of 4 hours, why do you want customer to wait longer and bear with your poor servicing and technical team.

When ever I try booking movie tickets through my ICICI coral credit card it show "
Sorry, we can`t proceed with the booking for this offer since the Total Number of Tickets for Today has been exhausted OR You may have applied it to an ongoing transaction which is not yet cancelled. Please try again after 20 mins. For any queries please write to us at [protected]@bookmyshow.com. (#-4011)"

I mean why would then the credit card companies offer these kind of facilities when you guys are failing to cater. This is very disappointing if it shows on every attempt.

I want to understand why this happens? if it is technical glitch then please resolve this ASAP if not then this should be escalated to the top management of "BOOK MY SHOW".

If you guys are ignoring this mail then I'll proactively write to the management (Mr. Ashish Hemrajani) of Book My Show.
Need a quick answer.

Booked 4 tks through this site at kolkata by net banking . The amount deducted but there it failed. This is not the 1st time book my show is having some problem there are other time also. This is completely a fraud site.never should anyone go for tickets.

prabir maitra

i had book a ticket 2 tickets of bang bang movie dtd 12th oct 14 at manohara cinema dhule, My transaction was completed and account is deducted but i didn't receive my booking confirmation neither refund for the same.
pls look in to the matter,

i booked two tickets at pondicherry on 01/11/14 .transaction has happened on my sbi account of rs 224.94. bt i didnt receive tickets.plz refund ma amount. my mail id is [protected]@gmail.com.mob num is [protected]

Still no refund from bookmyshow. On 25.11.14 I booked 4 tickets for interstellar moive dt cinemas saket through debit card. Amount deducted from account but tickets not booked. You are requested to refund amount immediately.
Thanks
Kavita Pasbola Mob [protected]

Book my show is a "worst" site for buying or booking movie tickets or merchandise... They are not the reliable ones and have the customer executives as mere phone handlers and not the problem. Its useless to book through this site and i would recommend everyone to stop using this site completely until they understand the value of a customer and still i am waiting for past 20 min talking with customer care excutive. Even not connecting from past 20min to customercare excutive.

* worst customercare service from u *

Useless fellows of customercare excutives

Worst experience opted for home delivery of match tickets but it was not delivered and when i went to there box office i received my tickets after reaching home when i saw the tickets inside the packaging i was shocked to find tickets of other id. How can they be so much careless. And today is the match day i am still not confident that i will get my tickets for the match.

Hi booked two ticket for three on 25th dec. Money was deducted from net banking account but no ticket was genereted and the hopeless helpline no. Was either busy or even if connected kept me on waiting for a loooong time but there is no response.

Such compaints if not resolved will surely break the trust in customer on book my show.com

Need imediate reply to all who are waiting for response.

Hi booked two ticket for bahubali on 8th july. Money was deducted from net banking account but no ticket was genereted and the hopeless helpline no. Was either busy or even if connected kept me on waiting for a loooong time but there is no response.

Such compaints if not resolved will surely break the trust in customer on book my show.com

Need imediate reply to all who are waiting for response.

Hi had booked 11 tickets from Book My Show for Bahubali movie from 9.30 to 12.30. I did my online payment transaction through ICICI netbanking. Money got deducted immediately. The booking was done at 1.30 in the afternoon.At 8.30PM i get a message from Book My Show that the amount is processed for refund and only one ticked is confirmed. On talking to the customer care i get a reply from them that we couldnt book tickets due to some internal error. I want to know what the heck is this and what right do they hav to spoil someones special day.


Anita Mejari
Mumbai (Thane)
[protected]@gmail.com

I had booked 5 tickets of latest released movie Brothers on 15 Augsut 2015 by using Book My Show website=
My Booking ID - RJTN-00284E-000006.

My complain is that if there is not any proper arrangement and proper treartment in the theaters then why do you provide online service to these tethers Rajvilas Talkies, Nagpur is one of them. This is one of the worest Talkies in Nagpur having no proper arrangement for those who book the tickets online.

I was having any idea of this theater and wanted to wetch movie so check availability and booked 5 tickets online. As I reached to this theater its quite dirty and when I asked for the tickets by showing the printouts he refused to give me tickets and allowed me to go upstairs and seat in the Bolcony. I went upstairs for seating but it was already full. When I asked for the reason he replied that " Online tickets q nikala " this was very embarrising language he used to me. It was my first exprenced I ever faced.

I asked to return my money against booked ticket. He only returned me the ticketing amount but not the amount which was mentioned on the prinout.

Dear Sir/Madam


I have booked 4 tickets for movie PULI on 03/10/2015 around 9.05 AM for 12.0PM pm show for the AGS THEATRE CHENNAI through deutsche bank net banking, after completion of transaction I didn't received any ticket confirmation on my mail and phone. When i checked my bank statement, amount of rs 616 rs was deducted and i did not get my tickets .Plz sove my problem asap.

Dear sir/madam


I have booked 4 tickets for movie puli on 03/10/2015 around 9.05 am for 12.0pm pm show for the ags theatre chennai through deutsche bank net banking, after completion of transaction[protected] i didn't received any ticket confirmation on my mail and phone. When i checked my bank statement, amount of rs 616 rs was deducted and i did not get my tickets. Plz sove my problem asap.

Dear sir/madam,

This is my second mail to you...
I have booked one combo jeans against rs=699 = from bookmyshow and make payment
By cash [c. O. D]... But when i open the packet i confused to show the jeans..
One of ladis and anather like a footpath jeans... I called on customer care number to confirm
About wrost transaction and they told me to send my booking money to my ac but 3 days was gone
Nobody was call me or not transfer my money to my ac. Iast three days i try to called on customer care
Number to confirm about transaction but no body pick-up my phone. Now i giving my ac details at below

Name = priyanka mukherjee
Delivery no =[protected]
Bank name = state bank
Ac number = [protected]
Fics code = 0046
Telephine no = [protected]

Pathetic service, I booked a ticket and somehow a wrong theatre got selected. As soon as I received the confirmation mail, I called their helpline and tried to explain the situation to them. After 20 long minutes and recursive communication with like three employee levels, I just got an iterative response for changing the theatre. '' Sir, we understand how you feel''. One wonders, if you really understand how we feel, then you would do something to make the consumer feel better about your services. Poor app, worst complaint handling ever. Please refrain from using this app.

Plz canceld my tickets ashv[protected]

Hi booked two ticket for jangle book on 14th april. Money was deducted from net banking account but no ticket was genereted and the hopeless helpline no. Was either busy or even if connected kept me on waiting for a loooong time but there is no response.

Such compaints if not resolved will surely break the trust in customer on book my show.com

Need imediate reply to all who are waiting for response.

From few days I am not able to book the tickets using bookmyshow.and also not able to avail the benefits on bookmyshow site as wheneverw e book the tickets transaction is happening but ticket is not getting booked. Then they ask to call on customer care number where they wont help to book the tickets with benefits. it will be noraml booking.
Then why they are not fixing this issue are they deonet wnat us to avail the benefits online tickets booking.
then why its there to book the tickstc online using bookmyshow and get these benfits.
Also few days back I was trying to use the HDFC card benefits but It was saying its not allowdwed then y they didn't updated that on site. Fake information is always bad.

Dear sir/madam


I have booked 4 tickets for movie puli on 14/4/2016 around 12:15 am show for the ags theatre chennai through deutsche bank net banking, after completion of transaction hdfc net banking i didn't received any ticket confirmation on my mail and phone. When i checked my bank statement, amount of rs 560 rs was deducted and i did not get my tickets. Plz sove my problem asap. Nai krna kuj tuci im camplate for cort ...

I have booked three tickets on 26 apr, i have been charged twice .
I have called to the executives, they have given worst response. This is the refund of Rs. 214 and i have spended about Rs 50 in calls . still waiting for refund.
If they will refund the amount then who is going to refund the calling charges.
They can't provide a toll free no.
Fully dissatisfied with the services.

CCEs are talking to the customer like we are their kids. Not giving respect to the customers.

Amar deep awasthi
Mob [protected]
Lucknow

Guys Just so that we have better clarity on Book my show's definition of Black Marketing...they are more creative on phone then on print!!
If a customer is cancelling a ticket and book my show lets the customer do it, that would imply that their software system would have to intimate the cinema hall for release of the tickets. Now if the released tickets are again re-issued to another customer through their portal, then as per book my show, it would come under definition of black marketing!!! So to avoid being caught into the '100 ka 2' moment, they do not make any provisioning for correction in tickets for human errors while booking tickets!!

Hope there are clearer rules and better explanation to handle these instead of brushing aside with logic of 'government policy hain

Ticket not confirmed...wrong booking id sent and no mails of booking were send.

I booked a ticket for X-MEN APOCALYPSE .money was withdrawn from my SBI account ticket got booked and a booking id -ADTA[protected] WAS SENT TO ME .When i entered the code it got rejected. i checked the mail but than wow...there was no email sent to me on "[protected]@gmail.com"
i completely lost my money.

please do something.

They have become arrogant and do not listen to customers. Look for alternatives and they will be on floor.

book my show.com — offer not honored

there was a offer running on this above website stating if i buy four movie tickets i only pay for two. this was on friday 08/08/08. however teh entire ammount was charged on my card and on calling them and being on hold for 25 minutes i was told that i did not go through teh offer link ***how convinient. on asking for teh manager for 8-10 times i was denied teh manager saying that there is no manager and that i should just forget about teh money. after forcing them and screaming for 5 mins i get an email address where i raise my complaint and get a respond on monday stating that i never went through teh link and im not eligible. if tehre was a offer running and i did buy 4 tickets then why shoul i be not eleigible and told that tehy cannot cancel my trasaction nor will ther refund my money is this what credit card law states do we not have right to cancel an order once made?

I had booked 4 tickets for 3 show today 25, dec. 2009 at Vishal ESquare Pimpri Pune,the amount 626.18/- has been debited from the account but the details have not been recieved.
I have called their Help number several times but there is no responce.i have also contacted the theatre athorities but they say thet they have not booked any tickets checking my mobile and email details.
This is very illegal i want my hard earned money back. please help.

Hi,

I am Kamal Jindal from Greater Noida, I have also booked tickets for 3 twice for Adlabs Greater Noida. The amount 1000 has been deducted from my account and I have not received any confirmation about the tickets. I am trying the Bookmyshow customer care number since yesterday but noone is picking the phone and i have mailed also but no response.

My Ref No. BOOKM4903083 and BOOKM4902737. I have never seen such irr-reponsible behaviour.

Help Me...!!!

regarding refund — Regarding refund of debited amount

I'm Jayamani from Coimbatore, 22-10-09 Call received at [protected] on[protected]Sunday

Premium Club has debited amount Rs 9899-16 from my ICICI Credit Card for membership of the Club. On 27 [September 09 ] unfortunately my husband was convinced that it was call for new Creditcard, So he informed all the details of the creditcard and Premium club group has debited the amount for the membership without my Knowledge.

I'm not interested in any kind of Club offers and I request you to refund the debited amount from my Creditcard as soon as possible.

Dear Jayamani,

We're sorry to know about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team

Same with me I have also booked my tickets for 3 show at Fame Thakur Dahisar, Mumbai for 27th december show and the amount has been debited from my bank a/c but on the site it showed a technical error message also I tried calling customer care centre but no one is responding...Please if any one can help me in this regard it would be greatful

Thanks,
Prayag Pandya

I too have encountered a similar problem today, when booking tickets for 3- from bookmyshow.com for 26th dec'09. My amount has been debited for 3-tickets .However due to technical errors the order was not completely processed and I have not receive the tickets. I have been calling them but their phone line gives a waiting period of 49-50 mins. which is ridiculous.I have also but an email to their helpdesk, but have not received a reply. I hope some strict action is taken to get back the refund, as i have already read 2 other complaints for today.

well a similar case has happned with me which is still being dragged over by then..i boought avatar tickets for fun republik, Andheri on the 22nd dec, and the same error came for me too..where as my bank reciept and transaction shows a successfull debit of Rs 441, but book my show very nicely said oh there was a failure..post then i triedcallling them up on there help line which by the way is no help..you have to go to the option where they say for home delievery you will have to talk to our custome careexecutive so please hold on the line...the funny thing is that even if you wait for an hour over the phone for their fault the line that keeps getting repeated is "that your total hold time is 2 miutes"..after holding the line for over an hour the customer rep does come on line but he has no cluse as to why a failure like this has happened or when do they plan to solve it or even what is the procedure if no action is taken in few days...after arguing with the guy and explaining how harrasing the procedure is( to which he is not reallly concerned) the only thing he tells me is that i will also have to write a mail to their help desk regarding this problem..and he is also certain the entire problem lies with my bank..and they are not at fault by any means..any hw in my frustaration i even do that..since i dont know what else can i do..i write them a mail explaining my problemto which a day later i recieve a mail saying that they are sorry but they are not at fault and the bank should be returning my money in another 3-4 working days..and they are not holding my money..a week later..with no response from their side or even a call as to we are trying to solve your problem..i again aprroach them..this time again they have no clue as to when i am being refunded they again think its not their fault..actually they dont have any clues of their owb system .they further ask me to send a scanned copy of my account statement which states a transaction like this has happened when i say why cant they access their records since they should be keepin a copy of all transactions they are cluless since in my first mail itself i had mentioned my transaction details..well adding to my security lapse..with no trust left in them i still confirming with my bank send them my statement to which a week laterthey reply askin me for my statement..well i am completely frustrated of their looting businness and their harrasing services..and they surely are making use of net banking being still a not very safe, and explored medium in india and they really think all indians are uneducated and can be easily taken for a ride, i actually think they should not allowed to run cheat site like that and alll the customers should compensated for their time, money, and mental harrasment.

Sanchita Misra

Dear Jayamani,

We are unable to get in touch with you at [protected]. Please write to us with your updated contact details and credit card number at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

i have a bigger fiasco with book my show

1. In August 2011 the ticket for the 1st indian formula 1 race was booked for around less than Rs.7000 Rs. They assured big things in their web site and among other things they assured that they will get the tickets delivered by september 2011.

2. The end of september was coming and on 23rd september i checked the site, it said " your ticket dispatched"

3. Every time i call them, a stupid call centre employee ( i call stupid because, because he says the same thing again and again without even attempting to answer/redress the complaint, probably they are trained to be stupid, so that the company can escape from the customers), goes round and round and buys from me two more days of time. "you will get the tickets this, Thursday, and so on

4.One executive says that they have dispatched throu EXPRESS IT COURIER ( dear courier co, watch if you are part of the scam scheme), but refuses to give consignment no.

5.On pursuiing further, through rough, tough, sometime abusive talk, scolding talk, the call centre attendant says that they have not yet dispatched it yet.
6. I am sure they are selling tickets in black market at a much higher price and thus depriving genuine buyers.

7. I am sure the F1 organisation may not know this, which i will pursue to get them a delisted.

8. I am also sure that they will deliver the tickets after the F1 race is over

lessons learnt

1. book my show bookings means you are booking your last show of your life

2. Never trust onlin net booking, since neither RBI, nor Govt monitors them at all

BookMyShow — non refund of payback points

Booking failure date : Jan 5 2014 INCIDENT ID [Incident:[protected]] Till date payback points not returned. As per T&C 30 days is max limit for resolution of queries. Poor customer care at[protected] who are ill equipped to deal with this,

this i what thy wrote back BIGFLIX paid us 25rs a head lol some promotion BIGFLIX
Dear Mr. Mehta,

With reference to your mail, for the mentioned Winpin code the maximum discount applicable is Rs. 100.00, however, the same is subjected to the number of tickets purchased. i.e. if a customer books for 1 tickets, he is eligible for Rs. 25.00 discount, Rs. 50.00 for 2 tickets, Rs. 75.00 for 3 tickets and Rs. 100.00 for a purchase of 4 tickets.

Incase, if a user tries booking for 2 tickets, he will receive Rs. 50 discount with the redeemption of the mentioned Winpin.

We look forward to serve you soon.

Thanking you.

Yours truly,
Web Administration(NP)
BookMyShow

my response To BIG FLIX and BOOKMYSHOW, i sent them a pics as well of the coupon. Atleast I am getting 50Rs worth of game to play :/ Will someone tell me how to deal with such companies its not worth running after then for 50rs but over all probably they are swindling millions!!!

well my response :
To BigFlix and Bookmy show
Must be some real small "FINE PRINT " because I cant read that anywhere.(copy attached)
I paid BIGFLIX for 6 months on pretext that i was getting Rs 200 off and was given two coupons, JUST FEEL CHEATED !!!
..but I was right about one thing YOU WILL DEFINATELY COME UP WITH SOME STORY

I was trying to book two tickets for Avtar for Spice Cinema, Noida on 25/12/2009.
I have made online payment also but then after, I got the error page after payment. I called to customer care for refund but they don't responded.

This is not the right way of doing their business.

Hi, I am from Pune, I have booked the three tickets of the 3 movie on 28th Dec 2009. All the transaction done from the Net Banking while coming on the BookMyShow site, there is an error which "Technical Error -24001". I had checked into my account and the amount was diducted from my account. I have sent a mail to BookMyShow but didn;t get any response yet. I have tried to call[protected], but don't get any response for the same. Please help me out, it's not the right way to do the business. :(

Hi,
I am Ashim Saha from Kolkata I booked 2 tickets for Raajneeti on 6/6/2010 at 5:45 PM in CINE MAX: MAIN SQUARE. I had using my Net banking through my Debit card for booking the movie ticket on 06/06/10. But at the point of time booking ticket there is a system error on Bookmyshow.com. Then I had tried another time and the booking confirmation is confirmed on my mobile & mail (Ref No. [protected]) is confirmed.
After the booking I had used me Phone banking to check my available balance in my A/C. Then I realize when the system is error on Bookmyshow.com the tickets was booked & amount was debited (Rs. 413.09). Kotak bank informs me I had made the transaction (Ref No. [protected]). But I don’t need these tickets because I had also done my booking after the error. My new booking reference no is [protected].

So kindly relies thou itckets. Also I had complain on Kotak Mahindra Phone banking regarding this (Complain No:[protected], dated: 02/06/10), for stop payment. Please cancel this transition & credit the above mention amount.

Note:
Cancel the transactions: Ref No. [protected]
Amout: Rs. 413.09

Ashim Saha
Email:[protected]@elken.co.in
[protected]@yahoo.co.in
+91 [protected]

ticket

i did not get the ticket conformation mail after the ticket booking.i paid money on 31/05/2014.

I booked 4 IPL tickets of Rs. 5000 each through the bookmyshow call centre. The knowledge of the executives is pathetic. They have made me go to the stadium twice as they are not aware that tickets are available only 4 days in advance. To this date (22.03.2010), I do not have the tickets for the match scheduled on 25.03.2010. Moreover, I have no update on when I can get my tickets. The response times are sad and so is the attitude of the personnel.

This is the worst service experience I have ever had in my life.

Same case is happened with me also,

i booked 3 tickets of Delhi Belly(CSM Noida). but while booking it was showing some technical error. its actually like my tickets didnt get booked, i again booked my tickets with other account and this tym its gets succesfully booked. but unfortunately they deduct money from my both the account!!!

after mailing and calling the they were like ll finding the cause and its being 1 month i dint get any of refund any any favor from there side. they are actually cheaters. we should take them to consumer court.

I agree to this. A technical glitch o[censored]nable to handle multiple browser ended up me getting confirmation to a wrong movie. even though I asked for resolution for half an hour nothing worked out. most ridiculous customer support. They are only interested in doing business at cost of their customer.
BMS was my worst experience for customer support.

Amount deducted for two movies from account but not reverted till date.

I had purchased two tickets using bookmyshow online facility using AXIS bank Debit card on[protected]show on[protected] / 4:00 pm) &[protected]show on[protected] / 4.45 pm) for the movie "Bumper Offer" & "E Niranjan" for the location Imax(prasad), hyderabad. which got failed and I haven't received any sms alert (sms received confirming that payment was failed), but the amount has been deducted from my account for two films.

The amount was not reverted back from bookmyshow, authorities & i tried to call for custmor support for nearly 100 times[protected]phone line keep telling line is busy).


Thanks & Regards,
T. Naveen Reddy
+[protected]

Amount deducted for two movies from account but not reverted till date.

I had purchased two tickets using bookmyshow online facility using AXIS bank Debit card on[protected]show on[protected] / 4:00 pm) &[protected]show on[protected] / 4.45 pm) for the movie "Bumper Offer" & "E Niranjan" for the location Imax(prasad), hyderabad. which got failed and I haven't received any sms alert (sms received confirming that payment was failed), but the amount has been deducted from my account for two films.

The amount was not reverted back from bookmyshow, authorities & i tried to call for custmor support for nearly 100 times[protected]phone line keep telling line is busy).


Thanks & Regards,
T. Naveen Reddy
+[protected]

money dedication

I have booked 2 tickets of tamil movie i at 16 jan 2015. My balance was deducted from my account but tickets r nt book. I want my refund

on 19th july i booked three tickets and they instructed me that no extra charge will be charged, but when i recived my statement my statement shows me an extra charge on that occation of time..
i simply didnt get the way they were telling lie or there is lack of knowledge in regarding ticket booking..
if any extra charge is there they should been inform me before... in summary book my show is untrustable sight... If they would have inform me before i would not book those ticket from book my show.. and they collected 10% extra on each ticket without any information...
is this a kind way ????

I booked 2 movie tickes for paa on first time transaction got failed but the amount got deducted from my account so i paid twice for 2 tickets and they've charge convienece charges both the time but got ticke once only.

I totaly agreed. Today i booked 6 tickets fo movie 3 and 999 rs debited from my account however movie ticket didn't book and i got msg techinal error

i booked 5 tickets on bookmyshow.com for 3idiots for Rs 1000 from icici debit card, money from account diducted but not received tickets. thrir customer no is full busy and in that also waisted money but they are not picking. they r very big fraud
25-dec-2009

I totaly agreed. Today i booked 4 tickets fo movie 3 and Rs.1166.09 debited from my account however movie ticket didn't book and i got msg techinal error...This is such a fraud thing...

Agreed. I booked the tickets twice and both the times, amount was deducted from my card and tickets were not booked.

I also booked 3 tickets through my debit card on 30th November however the transaction got failed and the ticket amount got deducted from my debit card. I do received that your amount will be reimbursed however i didn't get the money back.

I booked 7 tickets through my debit card today however and the ticket amount got deducted twice from my debit card. Can you please confirm from your side that booking amt received by you twice or not since i got msg from hdfc bank that money has debited twice

I booked 2 tickets through my Indusind Bank Credit Card on 23-June 2012, however and the ticket amount got deducted three times from my credit card.
As per my discussion with Indusind Bank customer care executive, they told me that, you have to contact at book my show.com, when they will clear it, we will revert back amount in your a/c.

DETAILS:-

Mohammad Zahid

Credit Card Number [protected]

Ticket booked at Maxus Cinema, SakiNaka Mumbai.
Movie Teri Meri Kahani - 2 Ticket Sofa, 11 AM

  23 Jun 2012  BOOKMYSHOW 233.7
  23 Jun 2012  BOOKMYSHOW 233.7
  23 Jun 2012  BOOKMYSHOW 233.7

Kindly check & confirm.

Thanks & Regards:-
Mohammad Zahid
[protected]
Email Id: m.zahid.[protected]@gmail.com

Mohammad Zahid

Credit Card Number [protected]

Ticket booked at Maxus Cinema, SakiNaka Mumbai.
Movie Teri Meri Kahani - 2 Ticket Sofa, 11 AM

23 Jun 2012 BOOKMYSHOW 233.7
23 Jun 2012 BOOKMYSHOW 233.7
23 Jun 2012 BOOKMYSHOW 233.7

Kindly check & confirm.

Thanks & Regards:-
Mohammad Zahid
[protected]
Email Id: m.zahid.[protected]@gmail.com

I purchased 2 tickets for wellcomback movie from Bookmyshow on 6th January . The amount was deducted from my account. Still the tickets were not delivered to me. There is no response on their call center or email address.

I have just landed into same issue today.. I had booked 3 tickets, the amound got debited from my account, but the site showed a message" Transaction failed or cancelled by user"

I have already dropped a mail to Customer care and awaiting their reply...

-DIpankar

i booked two tickets from the bookmyshow website through ICICI bank net banking. the amount has been debited and i didnt get any ticket..
i have sent many mails but no reply..

I landed into the similar issue today.. got a message that the Transaction failed.. but got my money deducted from the accont :(.. seems like a common issue with the bookmyshow..

I landed into the similar issue today.booked two tickets from the bookmyshow website through ICICI bank net banking. the amount has been debited and i didnt get any ticket..the site showed a message" Transaction failed or cancelled by user"

errror in booking

The tickets are not bookked but amoubt is transacted from my Amex and debit card as well 3 tickets of 260 each with extra handling charges from both the cards 900 rs when it will refunded?