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BookMyShow Complaints & Reviews

in.bookmyshow.com
2.8
Updated: Oct 4, 2025
Complaints 1543
Resolved
852
Unresolved
691
Good! BookMyShow values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that BookMyShow step up their efforts to fully resolve all complaints 👍
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BookMyShow

BookMyShow reviews & complaints page 8

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D
Dr Parul Rai
Aug 26, 2022
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Address: delhi

They make use of all the online platform.enter any movie hall, show its available but they show book from their end just to make money.they say on chat window write email but never response in polite way or never turn up . i ask their chat support system(Jignisha) .i connect with floor suppervisior.(nikita)
very poor system
these people fool customer
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    A
    Aarthidhana
    from CHENNAI, Tamil Nadu
    Aug 19, 2022
    Resolved
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    Resolved

    Address: Escape cinemas

    I have booked 2 seats for Viruman movie on 13/08/2022 for 11.40 show at Escape cinemas for ₹469. My issue was my amount got debited and the payment was successful but i have not received any tickets for the same..and when i approached at theatre they told that your ticket was not confirmed and those seats was booked by some other people. Your payment will be refunded soon.. but still now I have not received any amount..
    Aug 19, 2022
    Complaint marked as Resolved 
    They have refunded the amount
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    I have booked my tickets on bms the payment was successful but the tickets were not confirmed and not recived the booking message.But my amount 515rupees is credited.
    Reply
    I have booked 3 tickets for Drishyam 2 at Drodel cinama hall itangar from bms the payment was successful but the tickets were not confirmed and did not recived the booking message.but my money deducted from my account will it refund...
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      C
      Chintu7351
      from Madurai, Tamil Nadu
      Aug 18, 2022
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      Address: Madurai

      I booked a ticket from bookmyshow for a movie called thiruchitrambalam for aug 18 2022 on aug 17 2022 09.06pm via phone pe it costs me Around 154.79rs money got deducted from my bank account but the tickets doesn't booked bms shows time out on the payment page
      I need my money to be back to my account where I paid
      I need my money of 154.79 and extra compensation fee for to compensate the loss for me please give me money back to my account
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        N
        Nattus Natraj
        Aug 16, 2022
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        Address: No.8 jawarhalal nehru street Gurusamy Nagar Extn no5 mugalivakkam, House

        15.8.22 date I have booked ticket and see the movie,
        Theater was not properly clean & Ac not working properly, Fully Mosquitos there,
        One ticket charged around 200 in gst .

        Kindly properly cleane & serve to customers Happy.
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          S
          Swathi Gonuguntla
          Aug 12, 2022
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          I booked tickets for seetha Ramam in Nexus mall Hyderabad.I also ordered food .But I diddnt get the fod but money was debited.could you please refund the money .my booking I'd is WGGPXX8
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            P
            Pooja Gupta GKP
            Jul 31, 2022
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            I had booked 6 tickets for Rocketry [7:20 p.m.] on 30/07/2022 in INOX ORION MALL, Gorakhpur through bookmyshow.
            Seats were CL-D7, D8, D9, D10, D11, D12. Everything was fine until one man came along with his friend and showed their ticket for D8 and D9. HOW CAN TWO DIFFERENT PEOPLE BOOK SAME SEATS? How can the transaction system of bookmyshow be so inacuurate? If these types of errors continues, it will be discouraging for the viewers as someone else comes and claims the seat which is already booked by both different individuals.
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              A
              Ankush3327
              from Tumkur, Karnataka
              Jul 31, 2022
              Resolved
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              Resolved

              Website: in.bookmyshow.com

              Ankush C S
              Booking ID : T4JJE73
              Date : 31-JUN-2022
              Show : 9:25 A.M
              Movie : Vikrant Rona
              Theatre : INOX:S Mall, Tumakuru
              Jul 31, 2022
              Complaint marked as Resolved 
              Got the refund thank you for the instant response
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                S
                shubham4505
                from Hyderabad, Telangana
                Jul 29, 2022
                Resolved
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                Resolved

                [#13065067] Yet to receive resolution or the refund for the unfulfilled food item ordered from PVR
                Dec 9, 2022
                Complaint marked as Resolved 
                Resolved and received refund
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                  M
                  Marshall Basumatary Marshall Basumatary
                  Jul 29, 2022
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                  I have not been refunded for a show that was cancelled due to incomplete filling of people for the movie . I have not been informed or nothing of sorts like an email or sms has been sent for the initiation of a refund. My booking ID was - WNFG6FN. Please look into the matter.
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                    M
                    Marshall Basumatary Marshall Basumatary
                    Jul 29, 2022
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                    I have not been refunded for the cancelled show which was cancelled due to the customers being less than 20 in number .I have not been given any justification yet .My booking ID was - WNFG6FN .please look into the matter.
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                      S
                      sujata_1
                      from ROURKELA, Odisha
                      Jul 23, 2022
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                      Concert was cancelled but refund not received

                      I did the booking at the same day of concert.
                      The concert was cancelled.
                      When I spoke to the customer care, they said the venue was changed,
                      But I did not receive any update from them.
                      I am repeatedly asking for the refund, but they are giving useless reasons.
                      Please help me, I am badly stuck....
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                      C
                      cbsaravana
                      from Chennai, Tamil Nadu
                      Jul 22, 2022
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                      I have tried to book a ticket on BookMyShow through big browser. The amount has been deducted from my account and it said the the ticket has been booked. I just go through the FAQ document and understood that the failed transaction amount will be refunded back to the customer. So I was waiting. But still it has not been refunded. When I created a ticket with BookMyShow [13129292], they told that they didn't get the amount and asked me to check the source.

                      When I checked the bank transaction, the amount has been deducted for the bookmy show. Please help me to get the refund from the bookmyshow site.

                      Date: 18th July 2022
                      Reference. : UPI/[protected]/Merchant Inc/bookmyshow
                      Amount : 237.30
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                        T
                        Tamanjit
                        Jul 21, 2022
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                        This is for the inconvenience i have during booking ticket from book my show i paid them for two tickets and money got deducted but i was not granted ticket and any sort of booking and so i have to pay again for ticket then i got booking so, please grant me refund for previous transaction in which I wasn’t granted ticket. Below is attached screenshots of both transactions and latter transactions.
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                          S
                          Silverfox289
                          from Mumbai, Maharashtra
                          Jul 18, 2022
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                          I had booked 3 tickets for an 8:50 am show of Thor: Love and Thunder at IMAX Wadala, Mumbai on 8th July 2022. The show was cancelled without prior notice and I was told refund would be processed within 5-7 days. It's been more than 10 days and there's no sign of refund. Customer care responds by saying the cinema has not informed and the cinema says ticket provider will refund. Please help.
                          Booking ID WJBF8N4
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                            1
                            1nonlyvishi
                            Jul 11, 2022
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                            Unethical Ticket sale practices - Hidden Cover charges at event

                            I had booked two tickets on Bookmyshow platform on 27 June 2022 for "Resonance" event organized by Impetus Live LLP.
                            The event was scheduled on 10 July 2022 in Bangalore with the venue to be confirmed later.
                            I had purchased two early bird tickets with transaction ID TBAB007N5X5PQA totaling to INR 1732 including convenience fees.
                            On the day of the event the venue was confirmed to be XU Bangalore. On arrival at the event,...
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                            A
                            Ain Antony
                            Jul 9, 2022
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                            Transaction was cancelled by me but the money was still debited on the gpay app for the movie thor love and thunder
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                              R
                              rohi007
                              from Kollam, Kerala
                              Jul 9, 2022
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                              Tickets was bought by me on BookMyShow using the payment app mobikwik but the money was debited but the tickets got cancelled
                              my order id is:MOBAND[protected]
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                                A
                                Akshay Parth
                                Jul 4, 2022
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                                I booked my ticket around 10:30 pm on July 4th for Jujutsu kaisen 1:40 pm July 5th show. The amount of 1294 rupees has been deducted (after applying a gift card of 250) has been deducted from my bank account but it's showing the tickets haven't been booked.
                                UPI id I used for ticket payment: [protected]@oksbi
                                UPI id of transaction:[protected]
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                                  D
                                  Did\'z Narzary
                                  Jul 4, 2022
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                                  Address: Debargaon Kokrajhar

                                  It's been 25 days I haven't got my refundable amount for a movie which got cancelled by the organisers of a movie hall due to some reasons! Plz do something
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                                    H
                                    HeliK
                                    Jul 2, 2022
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                                    Booked 7 tickets for Kehvatlal Parivar movie for the the show in via bookmyshow on 08.05.2022 for Rs.1998.54/- by mobikwik upi. Amount got debited from the account. This failed transaction amount is not credited back into my account.
                                    I request you to take necessary action for the refund of the failed transaction amount.
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