[Resolved] BookMyShow.com — Regarding refund for failed transaction

vishal3390

from Pune, Maharashtra

Website:

www.bookmyshow.com

Hi,
I am vishal patil . I booked 3 tickets for "vivo ipl-9 kkr vs rps scheduled on 24th april 16 at pune" using union bank debit card after selecting seats and entering my account details, bookmyshow website displayed some message like 'payment not successful.. Please retry" .
But the amount of rs 5005.98 is debited from my account & i did received sms from union bank for deduction of money. This transactions were done at around "wed, apr 13, 2016 at 10:25 pm".Then immediately i contacted the customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose yet.
I kindly request a revert the transaction of rs 5005.98 from bookmyshow asap.

Vishal patil,
([protected]@gmail.com)

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Apr 26, 2016

Complaint marked as Resolved

The complaint has been resolved after providing bank statement regarding transaction. Thank you.

Verified Support

Apr 17, 2016

BookMyShow Customer Care's response Hi, As per to your telephonic conversation with one of our customer care official, hope that you have received an appropriate response for your query. If you have any questions, please feel free to contact us. Thank you for being our valuable customer . Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Comments

vishal3390

from Pune, Maharashtra

Hi, I have sent the required bank statement regarding the transaction to [protected]@bookmyshow.com at around 5 days ago, but didn't received appropriate response from your end.I again kindly request you to take appropriate action and revert the transaction of Rs.5005.98 asap.