[Resolved] BookMyShow — Money Debited from Bank Account

preethi ba

Website:

in.bookmyshow.com/

Date of the Incident: 23 Sept 2015 Client Number:[protected] Theater: INOX National: Arcot Road City: Chennai Show: 27 Sept 2015 03:45 PM I tried to book the 5 tickets using 2 gift vouchers each worth Rs:200. I also had to pay the outstanding amount after applying the gift vouchers using mu citibank debit card. At the end, the transaction failed. I've got the SMS that the Rs.371 is deducted from my account by BIGTREE-BILLDESK. I've called the customer care, they said that the gift voucher would be unblocked in next 40 minutes. However, they don't have enough information that when the amount would credited back to the bank account. Their answer was not satisfactory, but said it would be credited within 7 to 10 days, not sure about the bank's process.

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Complaint marked as Resolved

Verified Support

Oct 05, 2015

BookMyShow Customer Care's response Dear Customer, Sorry for the trouble caused to you. We believe in being transparent to our customers and try to deliver the best ticketing experience to them. A gift voucher takes 40- 45 mins to get unblocked after an unsuccessful transaction. In case of a debit through the bank account, the amount gets credited within 5-7 working days from the transaction date to reflect back into its account. Hope you understand. In case of any difficulties, please write to us at [protected]@bookmyshow.com or LIVE CHAT with us. Our team would love to serve you. Team Bookmyshow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.