[Resolved]  Bosch Home India — non fixation of technical issues or replacement within warranty period

Address:

Gandhinagar, Gujarat, 382424

I am deepak vaishnav, tax assistant, o/o deputy commissioner of income tax, ahmedabad.
My address is 103-block b, sakal -59 apartment, ioc road, near satyamev hospital, cahndkheda, ahmedabad
I purchased bosch 7 kg fully-automatic front loading washing machine (Wak24168in, silver) on 10/10/2018 with warranty till 10/10/2020.
This purchase is on emi basis.

My complaint is regarding 2 issues which were neither resolved (Fixed) nor my product got replaced even in warranty period.
First one is noise level and vibration issue which i noticed even within first month of purchase. Although it was resolved once but it appeared again.
If i get the same issue after warranty period how will i manage service expanses. I am enclosing a video of the noise level which is very loud for your kind attention.

Second issue is with the drum.
It got unpolished after running clean drum program.
A photo of the same is enclosed for your kind reference.
When i approached the service provider with service request id no.. [protected], he told me that i might have used some cleaning chemical powder in the drum while running clean program.in reality, no such chemical was used by me. The machine was run in clean program with water only on 90 degree temp which is standard function of machine.

The service provider suggested a chemical solution but his senior service provider said he don't know about any such solution. How can i believe in such a dubious talk.

My earnest request is to either fix the issues or replace the machine.