[Resolved] Bosch Home India — Washing machine - service issue | |||
Worst service that can be ever given by a consumer organization. Bosch washing machine under warranty has conked off in a years time ... Service request placed last Sunday - 29 November 2015 morning was attended to only on Wednesday - 2 December evening after multiple follow ups ... The engineers went back after diagnosis... An escalation request was placed again to resolve the issue on Friday - 4 December 2015.The first response to an escalation request has come in now - Saturday 5 December 2015 evening 6 p.m. - more than 36 hours later! The funniest part is - this is only a response call to tell me that they will TRY to resolve the issue on Monday. Despite repeated requests, to give a standby machine and the next higher up contact detail - no response to that as well ... Only one response - we will see on Monday 7 December 2015... This is the worst customer service I have ever come across! If I make a call to Samsung, they solve it within 24 hrs and if not possible would have given me a standby machine ... Buying Bosch was the worst consumer electronics decision that I have made in the last 20 years! Was this information helpful? | |||
Complaint marked as Resolved
Bosch Home India customer support has been notified about the posted complaint. Verified Support Dec 08, 2015 Bosch Home India Customer Care's response Dear Rita,
We regret for the inconvenience caused. Please share your contact and location details our representative will get in touch with you shortly.
With Regards,
Bosch Home Appliances Team
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+91 22 6751 8000
Arena House, 2nd Floor Main Building, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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When my dishwasher failed in just 2 yrs time I was asked to replace the heating element for 8k which I did and when asked for explantation on how the heating element was damaged in just 2 yrs they sent a technician home to check if the water is hard at my place. Please note-- they insisted to send the technician to chk the water quality despite me telling them that I have been living in this place and city for just one month now and hence there is no point checking the water quality here. So, the technician who came to chk the water quality opened the machine and fixed it back and left home.
Few hrs later again another Siemens technician came home to install my new purchased Siemens washing machine (probably another mistake in my life). The moment he looked at the dishwasher he asked me if anyone opened the machine as he could see water around. I said yes and also mentioned that I didn't bother to turn on the machine and chk when technician was around as he actually didn't repair anything. He said the person has not fixed the dishwasher back properly.
Then he tried to turn on the dishwasher and at that moment I heard a thud notice and he further opened the dishwasher and showed the burnt motherboard due to water inside.
I am completely frustrated with this overall situation. I am short of words to explain my frustration.
So the lesson I learn from my experience is there is no point spending money on premium brands. There is no difference between them and other so called non-premium brands in the market. I regret for wasting my money on Bosch.