Bridgestone Tyres India — request for replacement of tyre

Address:

Dharwad, Karnataka, 580008

Dear sir,
I have purchased 4 tyres for our toyota innovo ka25 p2100 (Reg name: vidya nayak) from dealer shodha toyota, hubli, karnataka. Within 1000km run, the rear right tyre got burst, that too on a fully paved highway. Please note the following:
• i have not driven the car after the wheel got burst.
• i reached at shodha toyota soon and lodged an issue about the same. It is surprising to get the reply from your concerned person as below, even without having a look at the burst out tyre:
Description: tyre wheel
Tyre caft for warranty purpose.
Observation: tyre burst due to hard hitting (Please note here: without even physically checking and observing the tyre, your people have given decision)
Dated: 20/06/2017
S. A. Code: 1505270, invoice # : 2594
Concerned person: for shodha toyota - anand ravavva and anand katti
Contact:[protected]/2/3, [protected]
• so, i request you since hardly 1000km is only travelled, tyres are brand new. I request you to replace this tyre immediately without any delay.
• the comments passed by your sales people are not at all acceptable to me since they are not valid comments.
Previous request is declined from the dealer. This is last request and warning mail. Kindly replace tyre within 15days before i raise the issue to higher level.

Regards,

Mr. Sumant nayak.
Cell : [protected]
C-3/2140, police head quarters,
Dharwad-580008
Karnataka, india
Email:[protected]@gmail.com