[Resolved]  ACT Fibernet — Refund of amount in case of failure in shifting

Address:

Andhra Pradesh

My name is Ramakrishna. Here is the complaint on BEAM telecom regarding the below issue.
For a 6 months connection, after two months I had asked for shifting the connection, even though there is feasibility in new area, they were neither shifted my connection and nor refunded the remaining amount to me and its almost a month now since I raised the initial request.

I took a Beam connection in Dargah,Shaikpet on 6-JUN-2012, my Account Number is 386835. My plan was B-Max 660 and it’s an Half-yearly plan, I paid around Rs 3400 for that initially. And at that time I was told that it can be shifted in Hyderabad with the shifting changes of 200- 300 RS.

After two months I had to change the room to Manikonda area so I asked for a connection shifting on 11th Sep-2012 then I got a call on 12th and that person said that it is not feasible without a new box at the new location even though there is a box in next building.
And then I requested the owner and sought permission from owner and told the technician to put the box on 14th (Friday), then he told me that they will put box on 15-Sep(Saturday), no one turned up on Saturday, after repeated calls he gave me another person number on 16th and asked me to call him, and then I called the new person then he said he will come and fix the box at that location,
I was waiting for him at the building and then after some time he called me and told me that it is not possible now since he was going to some other place.
Then after couple more calls he agreed to come on 17th Monday, and suddenly on Monday morning I heard that it is a week off for him.
And I called customer care people many times in these days and nobody gave me proper answer, one fellow says that it will be done in 48 hrs and another fellow says that boxes are not available.

I don't know how many days I need to wait to get the resolution on this from BEAM team on this issue, since I was not getting any response from them, finally I asked them to disconnect the service and now they are saying that there will be no refund given.

I was daily asking the customer care team to connect me to accounts team, but they never did that and they always say that they will contact you but nobody has contacted me and given me proper response.

And I heard many tickets I raised were closed with the reason like unable to reach customer. But if my mobile is not reachable then I will definitely get a message after it is in network and recently nobody has told me that my mobile is not reachable except your team. And after sending mails and calls I got calls from two numbers and they simply called and disconnected without talking anything and immediately closed few tickets.

They are simply trying to avoid me and closing the tickets without responding or solving the issue.

I asked for connection shifting, even though area is feasible, they didn't shifted my connection and never responded properly irrespective of repeated calls and mails from me.

Below are the ticket numbers BEAM team created and closed without any use for me.

6136131
6191710
6194525
6206198
6247032
6279236
6284774
6317660
6317660
6334267

Is this the customers got treated? why no one is giving proper response and why am I hearing a different reason from them after repeated follow ups ?

Here is the way they are cheating/looting money without giving any service and here is what they did to avoid shifting or refunding money.

When I asked shifting connection
1. First said that new location has no box available freely even though the next building has a BEAM connection with a box.
2. Then I told them to put a box in my building also, they agreed initially.
3. After some days of follow up, they told me that it’s not possible to install a box also, if it is not possible then it’s their problem and they should have refunded the remaining amount to me.
4. Now they are saying that no refund will be given.

Even I had escalated this issue to the nodal office and their Appellate authority but still they haven’t given me the resolution on this.