[Resolved]  ACT Fibernet — beamtele installation horrible experience

Address:

Rangareddy, Andhra Pradesh

Took a new connection from beamtele. Naveen from beamtele came and registered, gave a cheque for installation(550)+first month subscription(650) on 29th December 2012. He told technician will come within 48 hours to give connection. He did not turn up till 2nd December 2013. When I questioned him why, he casually responded with a blink 'sir it was new year, thats why'. I was surprised by his attitude :-) Anyways he got the connection done and asked me for service charge, i gave him 50 rupees. Everything was fine until 8:45 PM the same day when the internet connection disconnected. Called customer care thrice just to hear only one response "sir the ticket has been updated and forwarded to the concerned team, you will hear from them within 24 hours'. This is all they know and can do. IT IS SO DISGUSTING AND IRRITATING. Anyways next day morning the person came and TO MY SURPRISE - they said that the connection was taken from a nearby LEASED LINE AND NOT FROM A GENERAL LINE which is completely WRONG. LEASED LINE IS MEANT ONLY FOR THE CUSTOMER WHO OWNS THE LEASED LINE AND NO ONE CAN TAKE CONNECTION FROM IT AND THE OWNER HAS THE RIGHT NOT TO ALLOW ANYONE TO TOUCH THEIR LINE. So this shows how knowledgeable the technicians are and quality of service they provide. So now it will take another 3 hours more to get a LONGER CABLE FROM THE BEAMTELE OFFICE TO GET A CONNECTION FROM A LITTLE FARTHER DEVICE. SO I AM WAITING AS I WRITE THIS REVIEW FOR YOU.........

So please be sure beforehand if you're thinking of going with BEAMTELE!