[Resolved] Airtel — Leased line / Broadband - False commitments | |||
We applied for Airtel Leased line service (Marath halli area, Bangalore) on Aug 20th 2012 with Airtel representatives Mr. Puspraj and submitted all our documents and check of Rs 17000 post feasibility check from Airtel engineers. After repeated follow up with representatives and escalation to Area Manager Mr. Purushotham in SEP'12 and Oct'2012, we got commitment that, the line will be activated within a week. Again, there is no response from any of the folks including the escalation point. In the month of Nov'2012, after following up again, with Area Manager, We understand that the representative is on vacation and our case will be taken forward upon his return. Again, there is no update... We had to follow up again to get the status and we are asked to send an email for cancellation whereas the cancellation of application is initiated from airtel due to their inability to deliver the service. During the month of Aug2012 to Nov2012, we lost business of few lakhs due to repeated false commitment from Airtel representatives and now I got an email stating ,the refund will take 30 days. This is certainly not professional and not fair. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Are you a prepaid customer or a postpaid customer ?
Give some details like what is the error message you're getting.
I'll try to hepl you out if you are a prepaid customer.
Give some details like what is the error message you're getting.
I'll try to hepl you out if you are a prepaid customer.
Airtel — connectivity problem & false commitment
1) i have given complaint for the connectivity problem but yet it has not been resolved. i have esclatted the call to the nodal officer but still i have not got any resolution apart form another false commitment. the nodal officer was also talking rudely as said do what ever you want. he did not take my complaint. "I have applied for Airtel Broadband connection on 06/06/13. The Airtel people promised me to arrange for the connection within a day, but until now its not connected. I have already paid for the connection in cash on 06/06/13 to him (His Mob# [protected]).
I have been contacting several persons regarding this issue to Mr. Gopi as a technician from the Airtel franchee ((His Mob# [protected])), but he is not giving any valuble reason why they are taking more time to serve. I would never choose or recommend any airtel service to any one, i feel very much cheated. I have been used by your executive to reach their monthly target. I request you to kindly look into this issue..
Airtel Network, Please ensure that your franshisee are providing a good service by inspecting then and there. I can provide other details if required. My mobile no. is [protected]. Whoever address this message can call me for any clarification. Please note this kind of people will pulldown of your goodwill soon.. "
I have been contacting several persons regarding this issue to Mr. Gopi as a technician from the Airtel franchee ((His Mob# [protected])), but he is not giving any valuble reason why they are taking more time to serve. I would never choose or recommend any airtel service to any one, i feel very much cheated. I have been used by your executive to reach their monthly target. I request you to kindly look into this issue..
Airtel Network, Please ensure that your franshisee are providing a good service by inspecting then and there. I can provide other details if required. My mobile no. is [protected]. Whoever address this message can call me for any clarification. Please note this kind of people will pulldown of your goodwill soon.. "
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Airtel — False commitments due to which customer feels cheated
My cell was switched off as i was travelling out of country. the services to my number were all active.when i returned back, my sim card failed to register on the network. i had been calling customer care 121 since saturday and each time i get committments and promises that - sir, it will take 4 hrs, it will take 2 hrs, it will start in 15 minutes... one mr aasif on 09.06.08 at 2:50pm commited that my cell will regain connection in 30 minutes and i dont know whats happening till now.
my payments were made on 7th june 08. even today my cell is not working. this is all thanks to be a loyal customer for 4 years.
i had spoiled my entire committments, appointments got canceled, lost business opportunities for which Airtel is to be blamed. how do i get my time and money back...?
if they cannot meet customer satisfaction, how can they run the business to customer expectation. there are already more than 1190 complaints registered against Airtel here in this site...! isnt this surprising?
we had a corporate account for more than 50 members and we think that these connections should be withdrawn and given to another telecom company for the corporate account because of false and improper committments due to which the customer feels cheated.