sir
Im in the army and after my posting to HQ i purchased a data card ([protected])from airtel in aug 12 from an airtel dealer in naraina , there was some problem in verification as per the consumer call center as the person who came for verification was not permitted by sentry , i also have a postpaid connection for which there was no such problem and i had informed the same to the customer care to link the same to my postpaid connection. till first week of sep 12 i had made a dozen request to activate my connection but it did not materialise. in the end ion 12 Sep 12 i submitted my sim with the dealer mr suresh ,my complain no 45886073 dated 12 sep with my outstanding bill as the procedure desired with usage of just 14.5 mb and balance only rental charges,the sim was locked, i purchased a prepaid airtel data card from him. on 06 nov 12 i get a call from airtel center asking to make my outstanding payments , it came as a shock, i asked him how much is the usage he said nil, its only rental. On my giving him the details of my sim being submitted he said i dont know it has to be done. We being in army are taught to be law abiders, In my entire service i have been transferred from kashmir to NE to south and it has always been the same that we deposit the sim so that it is not misused after clearing our dues. you are requested to kindly look into the issue,
regards
Lt Col pankaj Kalra
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