Submit a Complaint
Mobile Service Providers
Airtel

Airtel Delhi / Broadband & Landline — Airtel is billing even after requesting disconnection

Address:West Delhi, Delhi

I have been a customer of airtel broadband[protected] since last few years. Due to some unforeseen circumstances, I had to move from my place and I requested for a disconnection. I got a call from the people of their retention department and they told me that there is a facility of connection being put on hold indefinitely without any charge.

I paid the remaining amount in full in cash and also got the same written in receipt. They also reversed my Jan'13 bill because there was no usage and as we were doing final settlement.

Now, airtel guys have started calling me again and the harrasment from them continues.

Through your medium I would like to make people aware of the dubious approach of airtel in handling its customers.

Regards
Vipul
Was this information helpful?
No (0)
Yes (0)
Complaint comments 
5 Comments

Related Airtel reviews

[Resolved]Airtel - Airtel live-portfolio manager failure8[Resolved]Airtel Prepaid Services - harrasment from an airtel executive3[Resolved]Airtel Prepaid - Cancellation of caller tune6[Resolved]Airtel, India - Extremely poor service3[Resolved]Airtel Prepaid - not activating the offer which has been recharged through flexi3
View all 54499 Airtel Reviews

Comments

Airtel Broadband — Billing after disconnection of airtel landline and broadband.

1.I have requested for deactivation of my landline number[protected] in name of Vikram Singh on 27 Jan10 Airtel referance number 305579.
2.But calling on 22nd feb10 Airtel ref number[protected] I came to know still request was in process and executive confirmed me that billing will be maximum would be till 04Feb10. For deactivation confirmation I got call on 19 Feb10 and I confirmed for dectivation.
3.I have paid Rs. 2445 ( Dec09 to Feb10 bill) amount deducted through my credit card ECS. So again I called up to CC Airtel referance number[protected] to check and I came to know that request was still under progress.
4.I went to customer care and gave a written confirmation to stop ECS payment from my credit card.
5.Today I received a SMS stating my landline bill for 13441315 is generated and the invoice amount is Rs. 752.
6.Can you please take me out of this maze?
Reply

broadband and landline — disconnection

I HAVE A BROADBAND AND LANDLINE CONNECTION NO [protected] UNDER UNLIMITTED ACCESS SCHEME AT A MONTHLY RENT OF RS 649/ = PLUS TAXES AND CALL CHARGES. NOW IAM LEAVING FOR ABROAD FOR 3 MONTHS AND SHALL BE BACK AFTER 10TH MARCH2011. ACCORDINGLY PLEASE DISCONNECT THE ABOVE CONNECTION UNDER INTIMATION TO ME AT MY E MAIL ADDRESS.LAST BILL FOR RS 949= HAVE BEEN PAID BY ME ON 7TH DEC 2010 THANKS AND EARLY ACTION NIRMALA SABU
Reply
Namaste Vipul,

This is to inform you that your concern listed on 12 March. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Reply
Namaste Vipul,

Further to our discussion dated 12 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Reply
Namaste Vipul,

We would like to inform you that your concern listed 12 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54499
    Pending
    0
    Resolved
    21958
    View all 54499 Airtel reviews & complaints
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information