Hathway — no coonectictivity and mental harrasement

Address:

Pune, Maharashtra

To who's ever it may concer, I am prepaid customer of your company since 2008 my account number is 340790.. Since05/Oct/2013 the connectivety is issue.. I inform your call center everytime I am getting answer it will improve but Nothing has done on that..day before yesterday I got reply saying the modem has to replace.. But none of the employee of yours visit the place.. I have specifically mention any engineer can visit any day between 1.30pm to 6pm But no one has turn out.. Now do you want me to carry modem at your doorstep?? is it way professional company attend there customer.. I think TRAI should give award for Best harrshement to custmer to test there patience.. because you have testing mine.. I request you to tell me what is procedure to surrender my connection if you can't improve on your services. Looking forward for better and satisfied service support.. I am also filing a complaint with TRAI and Customer Forem for harresment.. Makarand Wadekar