[Resolved] Reliance / NetConnect — Harassment from Reliance
I had submitted complaint some days back for Reliance Harassment, as mentioned below
data card no : [protected]
I am from Goa my name is Supriya and i received following message:
Today I got this sms from reliance
"After repeated follow-up you have failed to pay Rs. 1886 Vide Caf[protected] Hence requesting you to be present at Pune Court on 03/03/2013. Call [protected]"
my data card no for reliance connect + (postpaid) [protected] and i was using it from June 2012. but from starting only i had issue with connection and speed i used to get ZERO speed most of the time even though range was full.
I had complaint reliance about very bad internet connection. when ever there customer used to call me i told him about connection i always got response we are taking ur complaints and will be working on it but situation was never improved. almost everyday 100 times i used to get disconnect from network while using there connection with full range. at last i was fed up of them as there was no improvement at all.
I used to get many calls from reliance local number telling me to pay my bill amount Rs. 842 use to call me regularly this was for October 2012 month. there after in november service got disconnected and when they called me for bill payment i asked them what about my complaints when i used to tell them my problem they never did anything , still i told them please rectify problem i wanted to continue withs service they said ok. but nothing happend. and after nearly 2 month calls again statred comming when money got increase i dont know how. i even got harsh call from panaji branch to which i was so fed up and asked that leady to resolve issue 1st why so much i have to pay. it really affect my work and everything and now this threating SMS when i had already told them to disconnect.
I regularly paid there bill even though connection was very very low and some time no connection only and when i asked them to rectify my problem they disconnected and sending me bill for service which i did not used. i wasted my time my money and have to take there threating messages and calls too.
I really was not knowing what to do with such third class company. is this their business to just threaten people and take out money.
I did not received any proper guidelines regarding same however i did received one call from Reliance office from Pune and he said 'Sorry for the Trouble' and he will look in to the matter. how ever i did not received any call from the person however i do received numbers of call from them after certain interval like 20days to 30days and each and every time i had to repeat entire story, every body said they do not know with whom i spoke and who had called me which is very very strange.
1 lady even said why i did not ask their name, (i never new we have to ask Customer care people their name, very strange), so i ask her name only.
she gave me her name as Sollia Shekh No. she called is - [protected].
In Spite of telling every body what is the problem and they said sorry all the time...i do receive similar SMS to pay or to be present in court, i dont know how to deal with them.
now I received Letter from Reliance behalf i do not know how far it is true, as costumer we have to take all the trouble and harassment from them is no body to help....
I have attached Letter Please have a look......and help me
Complaint marked as Resolved Aug 13, 2020