Tata Teleservices Ltd / Tata Photon Plus & Mobile — Change Plan Unilaterally & Charging rent

Address:

Ahmedabad, Gujarat

I paid Rs 3600 as rent for broadband services for 12 months( 2 periods of 6 months each) as per their SMS offer. The periods in question were for 30/8/2011 to 26/2/2012 and 27/2/2012 to 29/8/12. This payment was made on 14/11/2011 as per their bill totaling to 4215.
On 2nd April the company sent me a bill in which they did not consider the existing rent plan and changed it unilaterally charging me rent, although my previous plan was still effective. I then approached their local office, tried to call their 800 No. and not receiving reply sent them email. They confirmed receipt of the email, replied me with an assurance that investigation will be made.
I then got a reply that the charges were in order. I then sent them the details of my payment of Rs.3600 and still nobody checked the previous record. Legal notices were sent to me and one fine morning I was called by their Advocate from Delhi threatening me to go ahead with legal proceedings. I went to their regional office here in Ahmedabad with all the papers and after spending about 4 hours of agitating time finally they agreed that I was right and they will finalize the matter within 24 hours. This was on 28/7/2012. I called the person concerned the next day but of no use. The matter remained pending and is still pending.
I received a legal notice yesterday(Dec 6,2012) again for the same matter. On calling the office again I am being tossed between two of their departments which should not be the case as it is their interdepartmental matter they have to settle.
In fact, I should not have had to go through all this as they had all the details with them, all the paperwork. I have gone through lot of mental agony, No refund is forthcoming. I should be reimbursed for all this trouble. My services have been suspended illegally, I can not get new service provider with the old mobile No.
If, I had been in US, just one phone call would have been sufficient to get the matter settled, company would have offered me apologies and would have rewarded me with compensatory gifts.
I think, it is too much to expect here in India, as companies are only interested in procuring business and advertising about customer services and satisfaction.

Ashok Shah