Tikona Digital Service — Tikona - Mental Harassment Calls

Address:

Hyderabad, Andhra Pradesh

I was a customer of Tikona Broadband services(UserID- [protected]), but due to Suspended My Connection before the due date (i.e., on Bill generated date

6/6/2013). They Sent me a Bill of Rs.2198.55 for 6 months connection. Actually i reactivated Connection on 17/03/2013 after clearance of my bill payment.

After that i didn't used the Internet due to Low Bandwidth Signal in our area. I have raised no.of Complaints to the customer care, they sent their

executives to our house and checked. they also told that due to large building constructions and Weather, signal has dropped randomly. when they came to my

house and change the device location from one place to another place at my house. we didnt get the full bandwidth and speed. i have attatched the complaint

list to this. the customer care simply closes the complaint when the executives came to my house. we didn't get the issue to solved. atlast an executive

came and take the permission from another building to place the device on the building on 4/6/2013. on that week(7/6/2013). they sent me a bill of 2198.55

and Suspended my connection without notice of Suspension. Actually on every bill cycle they gave us due date to pay on 25th of month. Before the due date

how can they Suspend my Connection on Bill Generated date.

Iam asking the Tikona Department, How you send me the Bill for 6 months.

(Recurring Charge: HYDQ512 (From 17-Mar-2013 to 06-Jun[protected].98 (Acccepted)
(Recurring Charge: HYDQ512 (From 07-Jun-2013 to 06-Sep[protected].00 (How Can i accept ? )

You Suspended my connection on 7/6/2013. How did you send me the Bill for 7/6/2013 - 6/9/2013.

for that reason i dont want to use your connection. i just simply close the Tikona due to suspension without notice and took a New Connection from other

BroadBand Service.

Now the Problem is -----

I Got a Harrasment calls from your side and said that Tikona Filed a Complaint against you from +91-[protected] and said that told me that he is calling from

delhi Tis hajari court and I have to appear in the court by the next day(i.e 4/10/2013)as tikona lodged a case against me in the tis hajari court or I have

to pay RS 2198.55 on tikona site and send him the transaction payment id to avoid the court case But when I asked the caller for proper billing document he

told that he will send it only after I make the payment.

I asked him the due is for 3 months ( But not Used ),

Date of suspension: 7/6/2013

From 17-Mar-2013 to 06-Jun[protected].98 (Acccepted)
From 07-Jun-2013 to 06-Sep[protected].00 (How Can i accept ? )

How can i pay for 6 months without Connection. I asked him to Check the Usage and Date of Disconnection of account. How can i pay the Bill Amount for Bill

Cycle after the Disconnection of Tikonal Service.

This is shame that you guys disclose all your customer's personal information(home address phone no etc) to this recovery agents to threatening and

harassing your old customer everyday but don't get time to reply or send the corrected bill.

If Tikona do like this another time. i will file a Complaint regarding the harrasment towards the Tikona.

Mahesh Kumar Alanki
+91-[protected]
Tikona User id: [protected]