You Broadband Pune — Money taken but connection not given by You Telecom | |||
You Broadband, Pune. I had applied for shifting of my internet connection from Aundh, Pune to Viman Nagar, Pune. The customer care executive had informed me that they can only shift the internet connection if they provide connection in my society, Neco garden, apartment Tulip. They informed me by calling that they can shift my internet connection as they have checked the feasibility of providing connection. Their executive collected shifting charge of INR 607 and plan charges of INR 1212 on 7th July, 2013. The receipt serial number is[protected] and[protected]. They said that the connection will be shifted within 1 week. However, shifting of my connection was not done even after 1 week. I started calling the customer care repeatedly one day after another and they responded the same that the executive from local Pune office will call within 24 hours and resolve my issue. I did get some sporadic calls from them but they never shifted my connection. I again called the customer care and they said that they can only forward the request to the local office, they cannot do anything else. The supervisor of the executive, Mr. Diwakar told me that he has sent mail to the local office and they will respond. However, no one responded. I tried calling the nodal officer in Pune, Mr. Imran khan but he never picked the call and the executives told me that he is busy in meetings all the time. I also called the appellate authority Mr. Ahmed Shaikh. He took my account number twice but no one contacted me again. He never picked my call again. Frustrated, I went to the local office and spoke to Mr. Imran Khan, nodal officer in You broadband Pune. He said on my face that executives lie by telling that shifting can be done in 1 week and it is not feasible for the company to shift connections. Out of favor, they shift the connection. He refused to give a time frame for giving connection but said that it might be done by 3rd August, 2013 or 5th August, 2013. However, connection was still not provided. I want to lodge a complaint as not only have they failed to give me connection, they have also lied to me that it is feasible to give me connection. They are also not returning my money. Was this information helpful? | |||
5 Comments | |||
Comments
YouTelecom — Regarding Internet connection
Dear Sir/Mam,I have been a subscriber(Internet Connection) of youtelecom since last 5 months.I stay at Nerul.Youtelecom had made a set up on the roof of the building where I saty without the consent of anybody for the last three years..When the this came to the knowledge of the society chairman,he asked these youtelecom employees to vacate the place as they didn't have any internet connection.Then being a subscriber I called on a call centre number and wanted to know if I can be able to have the connection or not.First they suggested me to surrender the connection as they shifted to some other location.Then I surrendered the connection.After three days a person came to my house advised me to retain the connection.This assurance he gave me on 28th September.Everyday I call on the call centre number but they don't even listen me..Internet is my bread and butter.They always come out with a fabricated assurance by saying "By 24 working hours definitely it will be resolved..I have wasted my time money everything running behind them..
Please help me in this regard
No response to refund money
I have paid for 3 month broadband in July 2014 through net payment. Till now they have not given the connection.They have not paid electricity charges to our buiding association too. Never go for this companybroadband connectivity
24.4.1416%
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+91 89 1337 7212 [Vishakapatnam]
+91 12 4337 7212 [Gurgaon]
+91 40 4756 0260 [Pune]
Plot No 54, Marol Co-Op Industrial Area, Makwana, Mumbai, Maharashtra, India - 400059
You Telecom / Internet — I have applied for shift my connection
I am Vimal Vanani from surat.I have informed you telecom's Executive for shift my connection to my new shop...
but till 1 week he told me it will done today...it will done tomorrow, , ,
now they dont recieve my call...