BSNL / Kolkata — Continuous harassment to an Aged Disabled Person by CAO /TR / BSNL Co / Alipore through erroneous bill

Address:

Kolkata, West Bengal

Continuous Harassment to an Aged Disabled Person by CAO /TR / BSNL Co /
Alipore through erroneous bill for deposit of SD for 2nd time –
Refund duly adding accrued interest thereon duly deducting from default
official – urged with TRAI 8888888888888888888888888888888888888888888888888888888888


To whom it may be the concerned official of T R A I /India

All TRAI officers. &
CGM / CTD


[AT INITIAL
STAGE OF OUR GOVT.SERVICES EARLY 1060’S FEW LEFT BRITISH & INDIAN
ADMINISTRATORS USED TO ADVISE US NOT TO DEAL CASES LIKE POST OFFICE BUT UTILIZE
BRAIN. ADDRESSEE OFFICERS ARE ALL HIGHLY PAID, VAST QUALIFIED ADMINISTRATORS
& AS SUCH IT CAN BE EXPECTED THAT THESE PERSONS WILL EXCERSIZE THEIR BRAINS
TO DEAL INSTANT CASE ON MERIT AND NOT MERELY DISPOSES LIKE POST OFFICE, PETTY
CLERICAL USELESS FORWARDING BUSINESS CONSUMES TIME ONLY]


Mananiya Mahoday,


Kindly refer to letter dated[protected] placed
below along with series of correspondences made with CMD / BSNL, DOT & CGM
/ CTD Kolkata and others on the subject issue duly copy endst to you for information
and active actions / reactions. In this connection your kind attention is
specifically invited to correspondences exchanged between the parties mentioned
above at attachment "Interest SD" and "Interest SD 2" for appreciation
of the issue involved for which your kind intervention, suitable judgment &
early orders solicited in terms of regulation act.


Kindly
see the recommendations cum opinion of the different persons of the society
viz: subham sen, bchhanda, nachiketa banerjee, binapanidevi & swapan ghosh
at attachment “Interest SD” in connection with refund of security deposit
deducted / held by BSNL Company wrongly / illegally with out any authority.
Such refund should be made with due interest accrued there upon @ prevailing
bank rate of interest & the interest payable should be realized from the
guilty official in pursuance with directive communicated by J&K State
Consumer Disputes Redressal Commission, Jammu headed by Hon’ble Mr. Justice
(Retd.) G. D Sharma and B.L Saraf, Member on[protected] copy placed at
“Interest SD 2’ so that the trend of sending wrong bill and directing customer
to go to the court for correction may be tuned down & arrested.


See
CGM to bchhanda (Although the U/s is complainant but not informed) at
attachment “Interest SD” that “The data available in CDR
system against the Telephone No.
> 24026000 has been verified again and it is noticed that the telephone
> has been shifted on 03.12.13 and Type WI
modem provided on rental
> basis which re-activated on 3.12.13. Before the shifting, the
> telephone was working with BB and modem was provided on rental” –

who has denied this - except that the existing Teracom Modem Type I
reinstalled on[protected] & NOT AS INDICATED BY CGM / CTD vide his mail
dated[protected]attachment Interest SD) subsequently admitted as an error by
CAO /TR / Alipore vide mail dated[protected] at attachment Interest SD 2


TRAI is requested to examine the various noting made by
CGM / CTD dated[protected],[protected] &[protected]. It will be clear from CMG / CTD note that they did not find &
examine their own record to verify the factual position & claims made.
Further it will be interesting to find that both CAO & CGM are puzzled /
confused to take decision as what to do with return of BB SD of Modem. Further it is surprising to find all the
notes made so far in connection with the instant issue are self contradictory
& confusing to each other notes. However it is to mention that Teracom Modem
Type I supplied to the undersigned was dealt with by CGM exclusively vide
letter of TS to CGM mail letter dated[protected]See attachment “TS to CGM
5.8.2009”) and under para ‘f’ of the letter it was directed ‘f) One free
broadband modem (type-1) is granted as a very special case of humanitarian
issue. This will be effective from August’09.”

In view of the administrative directive
of CGM the BB Modem Type I supplied to me become free from August;2009 on
Humanitarian consideration as a special case. Bill for August’2007 for the
period[protected] to[protected] SECURITY
DEPOSIT BB MODEM = Rs. 500/- but modem
in question become free from Aug’2009, hence holding of SD for a free item of
supply treated as redundant deposited / as no SD can be held by any authority
for a goods supplied on free of cost / rent, & needs be returned on August’2009. TRAI i.e. competent
authority in terms of organization operational orders requested to examine the
issue on logical as well as legal point of view and pass suitable orders to
return BB SD with due
accrued interest there on at the earliest.


TRAI is requested to kindly see para 4
of my letter to Sri.K.C.Ghosh, Sr.GM / South/ BSNL dated[protected] sent as an
accompaniment to CMD’s mail to U/s dated[protected] placed at attachment
“Interest SD 2” . Monthly charges for Cable Internet UL of BCTN / Bongaon was
indicated as Rs.509/-. Happy to inform
that rate have been reduced to Rs.500/- per month.


However TRAI is requested to
kindly issue their orders on the issues placed before them at the earliest
possible & oblige.


CGM / CTD is yet to response to my mail
dated[protected]. Suitable reply
will be sent as soon as a response is received. U/s will be out of HQ for 2 months on
domestic reasons but will always e available on line.


Namaskaram,

Please see attachments

Chinmay Kar 22nd April’2014


Due to extreme disability reasons E-
governance correspondence solicited]

[Available on Skype, gtalk & Webcom]

[protected]@yahoo.co.in

[protected]@ gmail.com

Visit respective Web site for more details:


Human Right Activist- Yahoo Group, Active
Member Disability International Friendship Forum, Humanist Party of India, DAND, NCHRO, ADR. Member all leading
Disabled forum around the world, Member Disabled group- Facebook, Twitter,
MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to
21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva
Sangha, Gandhipalli, Bongaon, North-24 Parganas, West Bengal, India.

Paschinmara, Bongaon,
North 24 Parganas, Pin: 743235, India.{Permanent
Residence)

Kolkata address on medical consideration: 3, Panchanantola Road (G.Floor), Paschimputiary, Kolkata – 700041

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX


Interest SD


[protected] CGM / CTD to C.Kar


CGM CTD

To Me

2 Apr

Dear Sir,
It is for your kind information that following BSNL charges against Security
Deposit are for BB Customers :

1) BB Plan security Deposit – It is equal to One Month BB
Rental charge
2) BB Modem Security Deposit – Rs 500/- ( Refundable ) is
taken from the customer to whom BSNL provides modem on rental basis .

In your case, as per your letter attached to e-mail received from CMD BSNL
dated[protected]
BSNL granted one free
modem (Type-I) as a very special case i.e. no rent will be taken from you
for Type-I modem till this approval continues.
Your complaint is for Rs 500/- charged as “One Time Charge” in the bill dated[protected] . CAO/TR/ALP has already
clarified in his mail dated[protected]
that this is due to BB Modem Security Charge which is refundable .
BSNL has waived only rent for Type-I Modem, but not the Modem Security Deposit
amount Hence, it is payable by you & will be refundable after surrender of
the BB Plan.
Moreover, it is learnt
from your bill details that Type-II Modem is working against T/F no
[protected] in your residence . Rent for Type-II Modem is payable .
In such circumstances you are requested to contact with CAO/TR/ALP for
settlement of the same .

--
With Regards


CGM Sectt.
Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:[protected]@bsnl.co.in


OOOOOOOOOOOOOOOOOOOOOOOO

[protected]
CGM to C.Kar


CGM CTD

To Me

3 Apr

Dear Sir

Pl refer to your attachment CGM CMD 2009(3).doc .

In SL No (a) 5 adjustments amounting Rs.1108/- was made - all are related to
Modem Rent only.

Sl No (b) charge of Rs. 500/- is related to BB Plan Security Deposit .

So no BB Modem Security Deposit was taken or adjusted .

Hence the bill dated[protected]
seems to be correct .

For further clarification please contact CAO/TR/Alipore .

With Regards


CGM Sectt.
Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:[protected]@bsnl.co.in


OOOOOOOOOOOOOOOOOOOOOOOO


IMPORTANT COMMENTS ON
CIRCULATION COPY OF HUMANRIGHTSACTIVITY GROUP YAHOO TO THEIR VAST MEMBERS &
COPY ENDST TO YOU. PLEASE SEE


Chhanda Bhattacharjee

To [protected]@trai.gov.in“Sudhir
Gupta” and 4 More...

13 Apr

Comments on hra circulation copy-

Kind attention invited: Telephone
Regulatory of India & DOT / India.


[ADDRESSEES ARE ALL HIGHLY PAID,
VAST QUALIFIED ADMINISTRATORS & AS SUCH IT CAN BE EXPECTED THAT THESE
PERSONS WILL UTILIZE THEIR BRAINS TO DEAL INSTANT CASE ON MERIT AND NOT MERELY
DISPOSES LIKE POST OFFICE, PETTY CLERICAL USELESS FORWARDING BUSINESS]


It is seen from CAO//TR/Alipore mail
to CGM/CTD/Kolkata dated 22.03.2014 (placed at body of letter) and further
dated 05.04.2014 “From: Pal Haripada <[protected]@gmail.com>
> To: CGM CTD <[protected]@bsnl.co.in>
>
> Sir,
> The data available in CDR system against the Telephone
No.
> 24026000 has been verified again and it is noticed that the telephone
> has been shifted on 03.12.13 and Type WI
modem provided on rental
> basis which re-activated on 3.12.13. Before the shifting, the
> telephone was working with BB and modem was provided on rental basis.
> Accordingly, Rs. 500/- was taken as security deposit against the
> modem on 26.07.07. After shifting Rs. 500/- has been charged again in
> CDR system by ITPC Kolkata in normal way during bill generated in
> January 2014.
> Hence, as per action taken the modem security deposit
Rs. 500/-
> charged 2nd time will be refunded and will be adjusted in next
> generation of bill as per norms. For providing free modem as stated
> by Mr. Kar, if there is any special order/santion issued in favour of
> him may kindly be conveyed for further action by this end please.
> “ that
CAO/TR/Alipore did not reconcile facts &figure and did wrong dealings with
consumer.


In this context it
can be said that proposal made by Sri.Subham Sen dated 27.03.2014 &
Sri. Nachiketa Banerjee, dated 28.03.2014 lying with your office may kindly be
connected and necessary orders be issued treating this as MOST URGENT. It is however
not understood as to why a consumer has to suffer financially every time for
erroneously / wrong bill by BSNL Company and TRAI remain silent.

bchhanda, Near Sporting Club, South Kolkata, 13th April'2014

OMOMOMOMOMOMOMOMOMOMOMO

On Friday, 28 March 2014 8:33 AM, Nachiketa Banerjee
<[protected]@yahoo.in> wrote:


HRA Comments, C/to all concerned

There
should be no hesitation on the part of Telephone
Regulatory Authority of India to accept & implement as pointed out
vide noting dated 27.03.2014 placed below in connection with payment of
interest @ bank rate while returning wrong bill adjustment of wrong bills of
BSNL Company. This is extremely needed to stop making wrong bill by BSNL
Company and harass its customer. It is expected that TRAI will issue necessary
directives in this regard immediately to stop arbitrary action by a lessee
company and getting benefit out of it.
Nachiketa Banerjee, 28.03.2014, HRA
Memer.

OMOMOMOMOMOMOMOMOMOMOMO


On Thursday, 27 March 2014 2:12 PM, Subham Sen <[protected]@yahoo.in>
wrote:


Comments on HRA circulated copy:-


Attention invited to e-mail
dated[protected] addressed to TRAI by
Chinmay Kar in connection with certain charges claimed without showing any
reasons except stating “One time charges for Rs. .”

It is usually seen that
Bharat Sanchar Nigam Limited Company used to charges “Late payment of bill”
though payment made in time, charges an amount towards SD, subsequently found
SD in question already paid / not required, charges made for a specific item against
supply of a lower quality etc but refunded at a later date without paying any
interest thereon for holding money unnecessarily / unreasonable period with
BSNL Company. BSNL Company used to charge late fee even on the schedule date of
payment (in case payment is not made within 10.00 hrs). As such for holding /
blocking of money for unnecessary / unreasonable reasons why BSNL Company will
not refund payment adding prevailing bank interest rates. Telephone Regulatory
Authority of India is requested to issue
necessary orders in this respect immediately for adding interest. Intentional,
Careless, Nonsense type of billing may be stopped in case it is proved that
wrong billing has been made the amount involved be deducted from concerned
official at fault. It should not be expected that every time customer has to
bear cost of careless billing. Suitable orders solicited immediately.

Subham Sen, Garia, S.Kolkata, 27.03.2014


OMOMOMOMOMOMOMOMOMOMOMO

Binapani
Devi

To [protected]@trai.gov.[protected]@trai.gov.in and 6 More...

12 Apr


Continued comments on HRA
circulation-

Special attention of TRAI & DOT
invited


Similarly a copy received by me and I do
agree with Sri.Swapan Ghosh comments placed below. Had discussed with Sri. Kar
along with documents and factual position prevailing. It seems that
CAO-TRA-Alipore /BSNL continue telling lie to their CGM / CTD. Let all of
us watch the proceedings after Sri. Kar’s reaction…,

Binapanidevi, Paschimpara, 743235,[protected]

OMOMOMOMOMOMOMOMOMOMOMO


On Saturday,
12 April 2014 2:34 PM, Swapan Ghosh
<[protected]@yahoo.in> wrote:


Comments on HRA post


[ADDRESSEES ARE ALL HIGHLY PAID,
VAST QUALIFIED ADMINISTRATORS & AS SUCH IT IS EXPECTED THAT THESE PERSONS
WILL EXORCIZE THEIR BRAINS TO DEAL A CASE AND NOT MERELY CARRY OUT LIKE POST
OFFICE, PETTY CLERICAL USELESS FORWARDING BUSINESS]


Ref: CGM / CTD’s mail
dated Monday 7th April’2014 to undersigned.


TRAI may kindly connect
all communications made in this connection
.

CGM / CTD [[protected]@bsnl.co.in ]
vide mail
quoted above, copy placed below for ready reference, sent a copy of
CAO / TR / Alipore
[Pal Haripada <[protected]@gmail.com>]
mail to CGM
/ CTD dated 07.04.2014 to U/s for information.


The issue was discussed
with Chinmay Kar the principal complainant of the issue involved but it is
understood that no copy or any information is sent to Sri Kar in this respect
for his reaction. This type of hide & sick business by BSNL Co is not understood.


Let Sri. Kar’s
observation on CAO’s letter dated 07.04.2014 to CGM / CTD is placed for
perusal, further remarks will follow:


Swapan Ghosh 12.04.2014


OMOMOMOMOMOMOMOMOMOMOMO


Interest SD 2


[1] CMD / BSNL’S LETTER TO C.KAR ON[protected] AND LETTER TO CAO /TA / BSNL / ALIPORE,
C/- SGM / SOUTH ON[protected]


[protected]@bsnl.co.in

To Me

5
Dec 2013



Dear Sir,

We acknowledge receipt of your mail.
The same has been forwarded to KOLKATA Telecom circle / Telephones for
necessary action.


With kind Regards


CMD SECTT.


-------Original Message-------

From: Chinmay
Kar
Date:[protected]:23:02
To: CMD/BSNL;
Dr.S.K.
Chakravarty; DDGPG-BSNL;
trai; [protected]@bsnl.co.in
Cc: CAO
Alipore; CAO/TR;
HR-Yahoo
Subject: Broad Band Tel bill clarification &
related issues !!!


Disabler's Desk - I am a Retd.
Sr. Citizen (69+yrs), Hemaparasis Disabled (60%), right side of body fully
paralyzed, cannot move out side with out an escort but can only operate
computer / internet with unusual left hand to communicate rest part of world
especially in connection with social welfare works for betterment to old age
disability and disabled persons Received 17 Railway Awards during later part
services at Metro Railway-Kolkata - Chinmay Kar
[A CASE OF SR.CITIZEN, PARALYZED DISABLED, CANNOT MOVE OUT
SIDE W/O ESCORT & fully
dependent on e-governance system]
WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW


To
The
Chief Accounts Officer / TA
BSNL,
2/5A, Judge
Court
Road, Alipore,
Kolkata
- 700027 [ [protected]@bsnl.co.in
]

Copy
to: Sri. K.C. Ghosh, Sr.GM / S & others for kind information.

প্রিয় মহাশয় / Priyo
Mahoday,

Sub:
Telephone Bill for the period 01/10/2013 to 31/10/2013 in respect of

Telephone No. 2402 6000 [Details as recorded below]

Detail
particulars in respect of above telephone are noted below for your ready reference.

2. Chinmay Kar Ph. No.[protected] > Bill No.
[protected] Dated 07/11/2013 > Bill Period 01/10/2013 to 31/10/2013 > Customer I.D. [protected] >
Account No. [protected] > Bill Paid thro cheque on
26.11.2013 for Rs. 944/-

3.
Kindly please check up the bill in question once again as it appears some
mistake exists in the bill. The bill in question has been paid on 26.11.2013
under protest vide this letter which may kindly be noted. It is noticed
that BB UL 750/- is now being charged as 800/- & thereby increase may be
within Rs.60/- but should not be 100/- . Retired Government employees were
allowed 20% rebate on BB connections provided to them (Copy at attachment). I
case any change is made kindly let me know the authority issued orders duly
quoting reference number etc for perusal & further necessary action.

4. I
have Cable Operated Broad Band U.L similar services at my home town
Bongaon but it is interesting to note that monthly charges are only Rs. 509/-
(inclusive of all taxes) < in comparison to very high charges by
BSNL. Thus none at Bongaon interested to have very costly (+) BB / BSNL connection. I was having
a list of 138 friends & relatives having BSNL telephone connections over
the years but this time I found that only 16 / 17 out of 138 retained BSNL
connection, others left due to some reason or other which I do not like to
pen here . This is however a very poor & unhappy situation prevailing for
BSNL organization. It is however mentioned that the organization still running
smoothly only because it has very few well experienced, efficient and good
administrative officers.

CAO
/ Alipore is requested to kindly refer to para 3 above & do needful at
the earliest and send revised bill to my address noted below. All relevant papers in this regard and copy of tenant
deed, certificate by the Councilor, KMC Ward 115, Banks statement including
present address etc have been sent to your office for record & necessary
action. As regards para No. 4 higher administrator’s kind attention are being
invited to find out reasonable solutions as well as competitive betterment
plans in the interest organization / valued customers. Thanking you all
in anticipation of better days to come. নমসকার জানবেন।
Namaskaram,
See
Attachment

Chinmay Kar, 29th
November’2013 / 3rd
December'2013


Glitter
Graphics


[Due to extreme
disability reasons E- governance correspondence solicited]
[Available on Skype,
gtalk & Webcom]
[protected]@yahoo.co.in
[protected]@ gmail.com
Visit respective Web
site for more details:
Human Right Activist-
Yahoo Group, Active Member Disability International Friendship Forum,
Humanist Party of India, DAND, NCHRO, ADR.
Member all leading Disabled forum around the world, Member Disabled group-
Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President
(for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari
Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas, West
Bengal, India.
-à For all correspondences
please use Kolkata address
Paschinmara, Bongaon, North 24 Parganas, Pin: 743235, India.{Permanent Residence)
Kolkata address on medical consideration: 3, Panchanantola Road (G.Floor), Paschimputiary, Kolkata - 700041


Kindly
see para 4 onwards for kind
information:- [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@trai.gov.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@nic.in


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2 AttachmentsView
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ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ


[2] LETTER TO CAO / TR /ALIPORE, SR.GM/SOUTH,
DDGPG /DOT ON[protected]


ddgpg-dot

To [protected]@bsnl.co.inMe


27 Feb


----- Original Message -----
From: Chinmay Kar <[protected]@yahoo.co.in>
Date: Thursday, February 27, 2014
9:54 am
Subject: What for "One Time Charges" with out details? Reply Over Due
To: CAO Alipore <[protected]@bsnl.co.in>, CAO/TR
<[protected]@bsnl.co.in>, KCGhosh <[protected]@bsnl.co.in>,
"Dr.S.K. Chakravarty" <[protected]@bsnl.co.in>
Cc: CMD/BSNL <[protected]@bsnl.co.in>, DDGPG-BSNL <[protected]@bsnl.co.in>,
dot-complain <[protected]@nic.in>, HR-Yahoo <[protected]@yahoogroups.com>


>
>
>
Disabler's Desk - I am a
Retd. Sr. Citizen (69+yrs), CVA, Hemaparasis Disabled (60%), right side
of body fully paralyzed, cannot move out side with out an escort but can only
operate computer / internet with unusual left hand to communicate rest part
of world especially in connection with social welfare works for betterment to
old age disability and disabled persons Received 17 Railway Awards during
later part services at Metro Railway-Kolkata - Chinmay Kar
> [A CASE OF SR.CITIZEN, PARALYZED DISABLED, CANNOT MOVE OUT SIDE W/O
ESCORT & fully
dependent on e-governance system]
> WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW
>
>
To
> CAO / TR
/ ALIPORE
> Copy to Sr.GM / South for kind
information & others
> Priyo
Mahoday,
>
> Sub:
What for "One Time Charges" with out details? Reply Over Due
> Ref: 1. My
letter dated[protected]
>
2. My letter dated[protected],[protected]
>
3. My letter dated.[protected]
>
4. Reminder dated[protected]
>
5. Reminder dated 17-.02.2014
>
> Please refer to all letters and reminders
quoted above in connection with subject issue. Reply and actions neglected to
be complied although Senior General Manager concerned instructed for remedial
actions as discussed over phone.
>
> Immediate actions solicited. Kindly note
that other conditions mentioned at the letters quoted will stand good. Since
from records it is seen that this type of case is happening frequently and
remedial course of action taken consuming much greater time, as well as
causing final hardship to an aged extreme disabled person, the case is
brought to the kind personal knowledge of Senior General Manager / South and
higher authority of BSNL / DOT etc. Incidentally it is to mention that the
undersigned will be out of HQ or two months for domestic reasons at Bongaon
which may kindly be noted.


> Namaskaram,
>
> Chinmay Kar, 27th February’2014


>
Glitter
Graphics


>
>
Due to
extreme disability reasons E- governance correspondence solicited]
>
[Available
on Skype, gtalk & Webcom]
>
[protected]@yahoo.co.in
>
[protected]@
gmail.com
>
Visit
respective Web site for more details:
> Human Right Activist- Yahoo Group, Active
Member Disability International Friendship Forum, Humanist Party of India, DAND, NCHRO, ADR. Member all leading
Disabled forum around the world, Member Disabled group- Facebook, Twitter,
MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up
to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir &
Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas, West Bengal,
India.
>
-à For all correspondences
please use Kolkata address
>
Kolkata
address on medical consideration: 3, Panchanantola Road (G.Floor),
Paschimputiary, Kolkata – 700041
>
Paschinmara,
Bongaon, North 24 Parganas, Pin: 743235,
India.{Permanent Residence)


OXOXOXOXOXOXOXOXOXOXOXOXOXOXOX

[3]


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BSNL directed to recover compensation amount
from delinquent officers


4/23/2009 1:02:39 AM


NL
Correspondent
Jammu, April 22: The J&K State Consumer Disputes Redressal
Commission, Jammu headed by
Hon’ble Mr. Justice (Retd.) G. D Sharma and B.L Saraf, Member on
[protected] has given a very significant judgment against BSNL
Department and has given a direction to the administration of the
department to recover the awarded amount in the sum of Rs. 20, 000/-
by way of compensation and Rs. 10, 000/- as litigation charges finally
from the personal dues in the form of pay, pension and other service
benefits of the delinquent officers who had failed to settle the
genuine claim of the complainant for years together and carried on
the unfair trade and practice by sending him inflated and fake telephone
bills. The amount of the so called inflated and fake bills was in the
sum of Rs. 13663/- but the Commission has disallowed the payment of
the above stated false amount except the rent charges of initial two
bills for the months of 01-03-98 and 01-05-98.
The complainant who is a senior citizen and retired conservator of
forests was the aggrieved complainant in this case for the issuance
of fake and inflated bills regarding the Evacuee Property House which
he had abandoned as his residence and it was lying vacant. On his
written request to disconnect the telephone, five years’ bills for
rent and call charges were issued against him. On his last request to
disconnect the telephone which was addressed to the General Manager,
Telecom, Jammu on 03-10-98, it took 4
months to disconnect the telephone and a bill was also issued for
that period.


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[4]


Date: Sat, 22 Mar
2014 16:36:31 +0530
> Subject: Re: Fw: RRR - "ONE TIME CHARGES for Rs..." without
showing reasons
or details by BSNL / Kolkata.
> From: Pal Haripada <[protected]@gmail.com>
> To: CGM CTD <[protected]@bsnl.co.in>
>
> Dear to all,
>
> Sir, The one time charge Rs. 500/- has been included in bill dated
> 07.01.2014 against "
Security Deposit for BB for Modem Type - WI"
> provided on rental basis. It is very clearly stated in bill and
> charged as per order of BSNL. This amount is refundable after
> surrender of BB. - CAO(TR)/Alipore
>


CGM CTD

To Me

2 Apr

Dear Sir,
It is for your kind information that following BSNL charges against Security
Deposit are for BB Customers :

1) BB Plan security Deposit – It is equal to One Month BB
Rental charge
2) BB Modem Security Deposit – Rs 500/- ( Refundable ) is
taken from the customer to whom BSNL provides modem on rental basis .

In your case, as per your letter attached to e-mail received from CMD BSNL
dated[protected]
BSNL granted one free modem (Type-I) as a very special case i.e. no rent
will be taken from you for Type-I modem till this approval continues.
Your complaint is for Rs 500/- charged as “One Time Charge” in the bill dated[protected] . CAO/TR/ALP has already
clarified in his mail dated[protected]
that this is due to BB Modem Security Charge which is refundable .
BSNL has waived only rent for Type-I Modem, but not the Modem Security Deposit
amount Hence, it is payable by you & will be refundable after surrender of
the BB Plan.
Moreover, it is learnt
from your bill details that Type-II Modem is working against T/F no
[protected] in your residence . Rent for Type-II Modem is payable .
In such circumstances you are requested to contact with CAO/TR/ALP for
settlement of the same .

--
With Regards


CGM Sectt.
Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:[protected]@bsnl.co.in

Reply,
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CAO//TR/Alipore mail to
CGM/CTD/Kolkata dated 22.03.2014 (placed at body of letter) and further dated
05.04.2014 “From: Pal Haripada <[protected]@gmail.com>
> To: CGM CTD <[protected]@bsnl.co.in>
>
> Sir,
> The data available in CDR system against the Telephone
No.
> 24026000 has been verified again and it is noticed that the telephone
> has been shifted on 03.12.13 and Type WI modem provided on rental
> basis which re-activated on 3.12.13. Before the shifting, the
> telephone was working with BB and modem was provided on rental basis.
> Accordingly, Rs. 500/- was taken as security deposit against the
> modem on 26.07.07. After shifting Rs. 500/- has been charged again in
> CDR system by ITPC Kolkata in normal way during bill generated in
> January 2014.
> Hence, as per action taken the modem security deposit
Rs. 500/-
> charged 2nd time will be refunded and will be adjusted in next
> generation of bill as per norms. For providing free modem as stated
> by Mr. Kar, if there is any special order/santion issued in favour of
> him may kindly be conveyed for further action by this end please.


CVOCVOCVOCVOCVOCVOCVOCVOCVOCVOCVO


TS to CGM
[protected]


RUPEES 750/- DEPOSITED AS SECURITY DEPOSIT TOWARDS 750 HOME UL 500 /


T.S to CGM's E-mail letter dated.[protected]


Dear Sir,


Kindly refer to your e-mail to CGM/CTD dated 03.08.09. Issues related to
billing, service and provision of free modem are examined with due
consideration .Following measures are taken .


a) 5 (five) adjustments
amounting Rs.1, 108/- were made :-

i)
Adjustment for disconnection period 31.01.09 to 08.02.09 – Rs.100/-

ii)
Adjustment for disconnection period 28.02.09 to 06.03.09 – Rs.100/-

iii)
Adjustment for excess amount of rent paid for type-1 modem


Rs.630.00 + S/T Rs.78.00 =

Rs.708/-

iv)
Adjustment of disconnection period 31.03.09 to 06.04.09 Rs.100/-

v)
B/ B fixed monthly charge


Rs.100/-


Total Rs.1108/-


b) Charge of Rs.500/- per month for UL750 Plan
has been extended upto 31.12.09. This is a temporary offer. Thus refund of
security deposit of Rs.250/- (Rs.750.00 – Rs.500.00) will arise depending on
the prevailing condition after 31.12.09.


c) Benefit of 20% discount as retired Govt.
employee has been allowed in bills for Dec’08 to Feb’08.


d) Bill dt. 07.01.09 for Rs.1312.00 was
examined and found in order.

Charges
were BB rental Rs.500.00 ; security deposit Rs.750.00

in conformity with UL750 Plan (temporary for Rs.500.00) and
service

Tax 62.00 Points .

Our Accounts Officer (TR-III), Alipore had
already addressed to you through letter no.AO/TR-III/ALP/[protected]
dated 13.04.09 on points (b), (c), (d)


d) Our staff/vendor visited your premises
on 17.06.09.E-mail sent from your computer was found perfectly O.K.


e) Availability of maximum speed under BB
Plan of H750UL is 256 kbps.


f) One free
broadband modem (type-1) is granted as a very special case of
humanitarian issue. This will be effective from August’09.


Assure you our best service all the times.
Please mail in case of any difficulty. Pray to God for your well-being.


Thanking you,


-TS to CGM/CTD


CMD

06-08-09


01-07-09


12-06-09


10-03-09


09-03-09


*********************************************************


REPLIED FROM C.KAR


[protected]@yahoo.co.in


@


yahoo.in
ymail.com
rocketmail.com


ID may consist of a-z, 0-9, underscores,
and a single dot (.)

[protected]@yahoo.in


To,

The Secretary (Tech.)

Chief General Manager,

Bharat Sancher Nigam Limited,

B.B.D.Bag, Kolkata-700001.


Dear Sir,


Sub: "How it looks:-" placed before CMD/BSNL


Ref: 1) T.S./
CGM-Kol's E-mail letter dated.05.08.09 to

Sri.
Chinmay Kar.


2) Sri.
Chinmay Kar's E-mail letter dated. 06.08.09

to CDM /
BSNL and CGM / Kol.


References at
above.


I have been
directed to refer to T.S's letter quoted above and convey comments as follows
for your kind information and further necessary actions:-


Para (a). Since this
is a reproduction of internal letter of DET to HQ- CGM and rectification of
mistakes by BSNL itself no comments. No action seems to be taken with regard to
refund allowed towards wrong excess realization for Modem Type-1 as pointed out
vide 6th Status Report sent to CDM/BSNL on 25.0409, copy to CGM. Detail
calculations mentioning periods, relevant rules mentioning Act etc, refund of
service tax element and penalty for late refund of excess realized amount to be
clearly indicated for verification, acceptance for clearance of the case.
Present status of the case- Outstanding.


Para (b).
Application was made to provide "Plan UL750 (Reduced to 500)" which BSNL accepted on[protected]
and as such status o[censored]ser stands on[protected] was "Plan UL750 (Reduced to 500)"
and not Plan UL750 as indicated by you. BSNL's
interpretation is not acceptable. Probably this interpretation is made to get
an extra amount of Rs. 250 as security deposit erroneously billed for. However
since the bill has been paid in due time the issue sands closed duly recorded.


Para ©. Matter of
records. Up to Feb'09 bill it was O.K, .A.O / III / Alp's letter dated 13-04-09 remains uncomplied. Post manufactured reasons for discontinuance
of 20% discount is treated as a deliberate withdrawal of a benefit allowed,
virtually an official impropriety as
well as differential treatment to a PWD. Withdrawal of 20% discount is however
objected hence case not closed.


Para (d). Security
Deposit of Rs.750/- demanded since paid, case dropped. Justifications for
payment of Rs.750/- as one month Plan charges do not stand as explained vide Para-(b) above and hence
treated as arbitratory and not acceptable.

Para should be (e).
Please refer E-mail dated.06.08.09 to CMD & CGM. Being extremely
dissatisfied with the attitude and performance of BSNL Data one E-mail services
it has been decided to 'Stop' using Data one E-mail services. All concerned are
being notified accordingly.


Para should be (f).
This dialogue will be on. Mean while kindly see the real picture from your BBST
records annexed.


Para should be (g).
Too late decision. Unhealthy atmosphere prevailing months together could have
been arrested at initial stage between March to May'08 by allowing this.
However many thanks to BSNL for a sympatric kind consideration shown to an Old
Aged Disabled Person. Tel.Bill for the period 01-06-39 to 30-0609 and 01-07-09 to 31-07-09 are 552/- respectively. By allowing free Modem from Aug'09
necessary reduction in this regard effected in bill for the period 01-08-09 to 31-08-09 will be watched and
noted


On a careful
examination of the letters received from T.S. / H.Q., DET / ALP and A.O /
Tr.III / Alp, were interesting to note that each letters are contradictory to
others. However since the BSNL have shown some sympathy to Old Aged Hemaparasis
Disabled Patient, an offer remains open which is as follows:- "In the
event 20% discount is restored to the all other issues lying pending unsettled
can be discussed with between the parties at appropriate authorized level, duly
drawing out a Jt.minutes & settled with in 10 minutes time. Liability of
settling a case, lying outstanding with accepted default by BSNL rest with them
only.


I have been
specifically directed to convey you "best personal regards and wishes from
Mr.C.Kar"


Thanking you,
yours faithfully,


Copy
endst to CDM by Chinmay Kar