Burger King — Service was nit provided but money was charged.

Address:

Dadar West

I placed an order on the burger King app for the very first time on April 24, 2022 at 08.54 pm. I placed an order for a Crispy Chicken Burger, A Crispy Chicken Wrap and A Chicken Makhani Burst Burger. The total charged was Rs. 165.90. The order was not delivered at all. I kept contacting the number provided but to no avail. Nobody answered the phone. 2.5 hours later at 11.30 pm finally someone picked up the call. By this time the app showed my order as delivered when nothing was delivered. I spoke to the person on call he told me the same thing at first that the product was delivered. The person I spoke to was Aman. When I consistently told him that nothing was delivered, he agreed and apologized saying there were high number of orders due to which my order wasn't even packed when the app showed it as delivered. He asked me if he can send the order now..this is after 3 hours of placing the order. I denied and asked for my money back. He agreed and told me the refund will take a week to process back. I hesitantly okayed having no other option. Today marks one week since this incident and I haven't received a rupee back. I tried calling them but again no answer. This is extremely poor service. Unproffesionalism at its best. I need my fill refund back.