[Resolved]  FunCity Holidays Pvt. Ltd. — Deceit

This is my letter sent to the company puting very mildly my anguis and their deceit.

Dear Aneesh,

This is a recap of my dealings with your company since mid December.

1. I recieved a call from your company around 16th December, and was told that as i had made a online purchase from the Times Group, I was being offered a Holiday package for Rs. 14999/-of 8 days and 7 nights at a 5 Star Hotel / Resort in India Malaysia or Thailand. I would also be given a Laptop of a reputed brand. I was planning my anniversary in Thailand, which is on Feb 11th, and asked for the Hotel names. I selected W Retreat, at Koh Samui, Thailand from the list forwrded to me. I made the payment and my worst Nightmare began.

2. Several calls were made be me to your staff each staff time a different person and a new promise was made. In this process I spoke to 1) Rajveer Singh 2) Pooja 3)Dev 4) Aneesh 5) Samar Chohan 6) Niketan Sharma 7) Rohit. Probably a few others who did not disclose their names.

Apart from the above many who would hear my name and disconnect.

3. Ms. Pooja called me to tell me that she would require my Postal address to despatch the Laptop and the Holiday Package vouchers.

4. I had in the mean time sent my preference of Dates and Hotel alongwith Address Proof and Identity Proof.

5. Each time i asked for a proof of booking or a written confirmation i was directed to a new person.

6. Each person would state that he is taking my bookings and i should contact him only and would give me a "Personal Mobile" ( every body gave me the same number as his personal no., which i later found out on the web site. ).

7. Several calls and Promises later Mr. Aneesh was perahaps the first to tell me that i would not get the laptop as there was a Referal System. He sent me names of Hotels of other than the one chosen by me, in case it was not available for the dates i wanted. I rejected all the hotels suggested by him.

8. After which came Mr. Samar Chohan, who said at Rs.14999/- the Hotel chosen by me would not be possible but if i paid Rs. 5999/- more he would assure me a booking at W Retreat for the dates chosen by me, which i paid. He went a step further, in a couple of days he called me to say that my booking was confirmed and took my address to despatch the documents. I received a call telling me that my documents confirmiing by bookings were despatched. All the while i kept saying that i needed a soft copy to go ahead with my flight bookings. Mr. Chohan went a few steps ahead and suggested that i do flight bookings with your company, for which he quoted Indigo Rs.68000/- and Thai Airways Rs. 60000/-. i shudder to think what if i had made that payment trusting him, as i found out later that tehre was no booking and nothing was despatched to me.

9. Than it was Mr. Niketan Sharmas turn to have his fun with me. He heard my story and said how sorry he was and he would certainly do my booking. A few calls later he stopped taking my calls and put me on to Mr. Rohit, who he introduced as his Senior.
Mr. Rohit had his share of fun asking me to wait for a couple of days while he did my booking. When that did not materialise he said he would REFUND my money and i shoul email him, which i did promptly. Again it was Mr. Rohits turn to do the vanishing act, and after a couple of days, today,
i was put on to Mr. Aneesh, who greets me and says i am doing your bookings for May.....

10. After an animated talk with Mr. Aneesh today he said i should email once again with my account number ad would get the Refund in 15 days....

So heres my Bank details,