[Resolved]  Funcity Holidays — REGARDING NO REFUND OF CANCELLED BOOKING MONEY

Address:

Delhi

I am sending the series of mail which will clear the issue and for which I didnt got any reply from company, the customer care are also not replying. I have online payment reciept from CC Avenue for the transaction
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Dear concerned,
I called the customer care of your firm, now they are saying the gift of computer will be draw based which will be on 15 Dec, 2012. I don’t want to participate in draw since it was not informed to me. Please cooperate and reply.
I have applied the matter in consumer forum for the misleading promotion you company has done.
Regards,
Vivek

From: Vivek Tiwari
Sent: Tuesday, December 04, 2012 12:37 PM
To: '[protected]@funcityholidays.com'
Cc: '[protected]@gmail.com'
Subject: Regarding Order Id No. FH00132, Fh00133

Dear Sir,

On 21st November, 2012, I got a call from your company representative Raj Sonker about an offer that if you book a package of Rs 5999/- we will provide a dell mini laptop with Model –e5420 (core i3 processor,3 GB RAM, 300 GB Hard disk). I booked that package and during payment wrote in instruction column “under laptop offer” and made the payment (Order Id No. FH00132). Then, there was a call from the Branch Manager Mr. Singhania since you have written the line in instruction the order became wrong. He requested me to make a new order for the package correctly with nothing written in instruction, the first order will be cancelled as soon as we get your second package request. I did the same and booked the same (Order Id Fh00133).
Its has been 2 weeks for that transaction, I didn’t got a single call from your side regarding status of my cancelled order and confirmed order. I am daily calling to your customer care but they always reply “in process”
Please update my status of my order, gift and reimbursement of cancelled order.
Lots of online orders I made prior to your company , but the experience from your company has created an impression of “never to do it again ” in my mind.
Please help

Thanks & Regards,

Vivek Tiwari


[protected] Forwarded message[protected]
From: "VIVEK TIWARI" <[protected]@gmail.com>
Date: Dec 5, 2012 7:32 PM
Subject: Fwd: Order No.502 from CCAvenue
To: <[protected]@funcityholidays.com>

Dear Sir,
On 21 st November, 2012, I got a call from your company representative Raj Sonker about an offer that if you book a package of Rs 5999/- we will provide a dell mini laptop with Model –e5420 (core i3 processor,3 GB RAM, 300 GB Hard disk). I booked that package and during payment wrote in instruction column “under laptop offer” and made the payment (Order Id No. FH00132). Then, there was a call from the Branch Manager Mr. Singhania since you have written the line in instruction the order became wrong. He requested me to make a new order for the package correctly with nothing written in instruction, the first order will be cancelled as soon as we get your second package request. I did the same and booked the same (Order Id Fh00133).
Its has been 2 weeks for that transaction, I didn’t got a single call from your side regarding status of my cancelled order and confirmed order. I am daily calling to your customer care but they always reply “in process”
Please update my status of my order, gift and reimbursement of cancelled order.
Lots of online orders I made prior to your company , but the experience from your company has created an impression of “never to do it again ” in my mind.
please help
regards
vivek

[protected] Forwarded message[protected]
From: <[protected]@ccavenue.com>
Date: Wed, Nov 21, 2012 at 3:24 PM
Subject: Order No.502 from CCAvenue
To: [protected]@gmail.com

Dear Customer,

Thank you for your order from www.funcityholidays.in

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@funcityholidays.com.

ORDER DETAILS:
Merchant Site URL : www.funcityholidays.in

Order Number: 502 Order Received: Nov 21, 2012

Total Amount : INR (Indian Rupees) 5999.00
VISA Debit Card Issued in India Holder : VIVEK TIWARI
Billing Address : (As entered by the Customer)
53, VAISHNAVA TOWNSHIP. BAKROL ROAD
ANAND GUJRAT
388315 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@GMAIL.COM
Customer's IP Address : 202.129.240.94

Recipient's Name : VIVEK TIWARI

Shipping Address :
53, VAISHNAVA TOWNSHIP. BAKROL ROAD
ANAND GUJRAT
388315 India

Recipient's Phone Number :
[protected]

Special Instructions :
None







Regards,
CCAvenue Customer Service