Apc Ups Complaints & Reviews

No response from customer care to the complaint raised. Defected/duplicate products with poor quality, inverter beeps continuously and not adjusting to power fluctuations, whereas others brands used by my neighbors/friends are working perfectly fine.
Waste of money and lot of inconvenience.

I booked apc ups online Amazon site on 04.10.2021. I received it on 10.10.2021. Unboxed and charged but shows low battery I waited for 12 hrs till shows the same. I tried to replace on amazon there is only refund option. I need this product so please replace as soon as possible. Hope that you do the needful. Below are the details of this product:
APC Back-UPS Pro BR1500G-IN
Invoice Number : CCU[protected]
Invoice Date : 04.10.2021
Sam Jayan
Thundiyil House, kaipattoor P O, Kalluvila Area
PATHANAMTHITTA, KERALA, 689648
IN
phone: [protected]

We have BX1100C-IN UPS. SOMETIMES IT’s off Automatically and we have to On it by pressing on off button. This happens almost 2-3 times in a week.

Our UPS is not charging, it does not have a power at all and it is also making some noises when operated last time.

One month before i purchase one apc backups=600 in apc dealer coimbatore. I used apc backups-600 only for my d-link router device.
The ups given backup time less than 2 minutes. I complaint to my dealer. The dealer not take any response. After few days i complaint to apc and ref # (#[protected]. Till, time as, no one can reply or response. I never suggest to any one for buy. The product quality, support quality are very poor. I rated the product is below single star.

We have bought APC UPS with EXIDE Battery on APRIL-2015 with the product details as below
APC: 850VA UPS
Sl No: [protected]
Along with
EXIDE TUBULAR BATTERY IT 500
Sl.No: 3NG[protected]
The UPS is not working properly & starts beeping

I have a very bad experience to get my UPS serviced from APC. I lodged complaint on 2/11/15 at 2.30 hrs and a complaint no. is promptly read out to me!!. None of service agents in Bangalore called me and informed me about their arrival to attend the complaint call. I followed up with their customer service center on 3rd and 4th Nov 2015. They simply promised me that their agent will be in touch with me. Till now my service request call is not attended. I strongly suggest next when you buy any products from APC, you should avoid as they do not provide service. In addition they quality of the products they supply is extremely of poor quality as my UPS failed within 1 year of supply and the battery within 6 months. Hegde

Hi, I bought APC UPS solution from APC web site. They provided be APC UPS + VIA battery. This was delivered to my home. After few months, when i asked for service, the customer care center of APC says that, "since the battery is not made by APC, we cannot provide me the service." I have the invoice copy and it is clearly mentioned that the solution is provided by APC. So dont go for APC. Poor customer service.

i have register a complant of apc battery in apc call centre complant no is 14902048 .1 month no reply .i call many time in apc call centre.after month apc technican visit our home and pick the battery & after 2 day he come with battery my home and he say i charge the battery & work proper, and call close .but same problem in battery . pls slove my problem &change the battery

Dear Sir/Madam,

I have purchased the following units from HR Infotech, No.9, Sapthagiri Towers, 3rd Main, Chikka Adugodi, Bangalore-560029 on 21/06/2013 .(Invoice No.114)

1. APC 850 VA UPS SINE WAVE Product Serial No.14D901B1018720
2. Exide 100AH Battery Invared 350+, Product serial No.00931

We are using above units for our home application in Hassan. The devices we are using are as follows.
1. 15W Flurosent bulb-1 No.
2. W Flurosent bulb-1 No.
3. TV – 1 No.
4. Computer – 1 No.

after charging (Full), we are getting back up for 2 hours & 17 Minutes.

We have complained about this with our purchaser. They told us to go for APC support only. We have complained & the service people are informed us APC Inverter is worst & told us to go for Luminous 875 VA (We have purchased this for my friend house, which we are getting 16-20 hours backup).

When we informed the same thing to Mr.Raghavendra of HR Infotech, he has informed he cant take this product back, because the complaint is already lodged in APC. if we want to buy back & to get the new unit again we have to pay 3500/-. This is already second time we purchased in buy back condition. First time we lost 2500/-.

Can anyone help us to solve this issue. Can we get good support from APC.? How we can escape from like HR Infotech.? If I want to find out the problem, whom can I contact. Can we go / Suggest for Luminous instead APC?

Purchased an APC ups for my electronic device. The ups holding serial no. EB[protected] purchased on 29th september 2011 on invoice no.8754 from global net computers vasai west. I regret to inform you that i being a technicial person have noticed that your ups on power gives the phase terminal on the right hand of the socket in your ups but when it comes on backup due to power failure the phase terminal goes to left of the socket.According to my knowledge this change could damage my electronic device.Plz give me your expert advice or your assistance for the same. My contact mobile no. is [protected]. Requesting you to take this matter seriously before any damage is caused to my electronic device. I could also hold you responsible if any damage is caused from your neglegience or delay to contact me.

Dearb Sir/ madam

This is to inform you that the ups service,I have given complient on 14th april -2010 at bangalore office and also they have provided the complient no i.e c1- [protected], as of no one attend the complient.I am sorry to inform you that i never expected poor response from your bangalore team.that as professional company.Kindly take top priorty and send the techinician immediately.

Thanking you

Jagadish

[protected]

UPS NOT WORKING
DETAILS : BE500Y-IN

BB[protected]

Never Buy an APC Ups unless you are willing to experience nightmares

Dear All,

I had the most disgusting experience with APC. I purchased an APC UPS (Model: BR500CI-IN Back-Ups Rs 500; Serial Number: BB[protected] )in Secunderabad in February 2009. For about 5 months, the UPS worked y fine. After that began my woes. When I was in the middle of some important work, the UPS would start beeping though there’s power supply in the house. Before I could switch off the machine, the UPS would get discharged fully and all the data I was working on used to vanish.

After I lodged my complaints, Kasturi Reddy (the online customer care executive) has sent in their service engineers to replace the unit. To my surprise, I have noticed the engineers lacked proper training and had hardly any manners. They were carrying the replacement units by holding the cable (imagine the damage that can be done to the unit weighing about 5 KGs if handled this way). They were blunt and fit for nothing. Though I got my brand new unit replaced with a new one, this time my happiness lasted for just two days as the replaced unit also developed the same problem. In the middle of the night when I was working on something imp, the unit would get discharged though there’s intermittent power supply. When I wrote to the company, they said they would send a replacement again. To my utter disgust and displeasure the replaced unit (for the second time) also worked for just two days and gave in. On the whole, without looking into what the problem is, APC replaced my UPS twice (plz note the replaced units are new).
All my mails to the company to replace the defective model with a better one fell on the deaf ears of APC customer care in India. I have posted more than a dozen messages on the APC site. You can have a look at these at http://jpaa-en.apc.com/cgi-bin/jpaa_en.cfg/php/enduser/myq_idp.php?p_sid=K6ZlEZL...⇄ but the problem remains unsolved.

All they know is to blurt out the pre-written mails. When I was raising so many issues in the mails, they hardly bothered to respond to the same and would say “ I hope t that I have addressed all of your concerns. If not or if you have additional questions, please do not hesitate to contact me by responding back through this incident. It would be my pleasure to ensure that your issue is quickly resolved! Thank you for choosing APC!” This is so sickening!

Before choosing APC, I used to have an Indian-made UPS that worked perfect for 4 years. I heard great things about APC and coughed up nearly Rs 2000 though I could have got the same type of Indian UPS for Rs 1300. Even after a dozen mails, my problem remains unsolved. The most pathetic thing is no one takes ownership in APC and they just suggest you to contact someone else. This is sheer negligence and we can only pity these people whose skin is so thick that it could put pachyderms to shame. I was willing to pay the extra money and swap my UPS for a better model but the company is not willing to do so. All they know is how to fleece innocent customers like us. These people are just shameless and never value their customers.

While I suggest you to spread the word about the pathetic customer service of APC, I request likeminded people to come together so that we can file a case against APC for not recalling the defective units. This is the only way we can bring them down on their knees and ensure that they do not go scot-free by launching defective UPS models in the market.

Complaint No. C1-[protected]

I purchased a APC UPS (500 VA) Sl No. BB-[protected] on Apr 09. It went unserviceable on 21 Aug 09.
I lodged a complaint with the customer care and assure prompt action withing a day or two. After two days when inquired again as no one attended the fault. I got the same reply of attending the fault within a day or two. Today (27 Aug 09) again when I inquired, to my surprise I was told that no such complaint is lodged. Then they agreed after checking my name. Again assured, before 31 Aug (09 ?). Hope I will be able to switch on my PC at least on ONAM day.

Dear Sir/ Madame,
I have purchased APC ups model no. BR 1100CI-IN and serial no. NB [protected] to run my UV spectrophotometer but a week after its purchase it went out of order due to poor battery back-up. Therefore, I made a complaint for the above condition of my ups to APC company. After accompanied by harsh words and long denial my ups was replaced with an old and repaired ups JB [protected] although I requested them to repair the same ups which I had but the company refused to do so. This replaced ups also worked more or less the same with same problem of battery back-up for which I am in regular in touch with the company to solve my problem permanently. However, I am not satisfied as the company is not at all intrested in lodging my complain and for which my work is suffering a lot. Besides this the company has started avoiding me although my ups is under warrenty period. I would be more than obliged if you would look into the matter seriously and urgently.
Dr. Masroor A. Khan
Department of Botany
A.M.U., Aligarh

i bought an APC UPS 3 months back but the day i bought it, it was working well and it worked well for next couple of days. but suddenly it started giving me problems, it wasn't giving backup to my pc for a single second. when i complained about it in the service center they asked me to bring the UPS to them and god knows what they did and told me that its fine now. but when i came back home and checked the UPS it was giving me the same problem...

apc refused to give address or tele no of apc ups service centre near kanpur u.p.

dear sir
this is to bring to your notice that im facing problem with my ups model no. BE 650 V-IN, serial no- BB[protected] and call no-C[protected]. the actual problem that i face is that when i switch on the ups the MCV of the entire house tends to fall and have been trying since so many days for registering the complaint but i dont get a proper response and to work without the ups doesnt seem to be safe so, kindly take that into consideration and inform me as early as possible.

I have a APC UPS that I use at home.
Two weeks ago, I called their customer service center to report that my UPS was dead. [After a 20 minute wait to get the agent.]

They took in my complaint, and promised to fix it in 2 working days (at the most). I even volunteered to go to their office and get it repaired. They stated it's not necessary.

3 working days went by, nothing happened. One more follow up call after waiting for 20 minutes, and another promise that before end of day it will be done.

Call #3 a day later, and still nothing happens.

Call#4 (now a week later), and I find that (thanks to the customer support exec) the ticket is not actioned at all.
He promised to escalate it; and I try to get the GM's email id.

In such a co., I was lucky to get the email id for customer feedback.
A stinker of a message, followed by a computerized response stating that they will revert back.
Surprise, surprise I get a message stating that they will act on it and close it in 2 days.
They call me on the appointed day and apologise that they are out of stock and will fix it in 3 more days.
Two more days have gone by, and there's still no sign.

It's on principles that I fight. The time I have spent on this would not be worth the value of the fix they are going to provide.

It just goes to show how they take customers for a ride (with a series of lies) and most importantly a new definition for UPS - Uninterrupted Promises Supplied.

On off problem