APSFL Complaints & Reviews
charging huge cost from customer for new connection
| Address: Anantapur, Andhra Pradesh, 515812 |
I requested new connection in uravakonda (Anantapur dist) but charging huge cost for the box and connection and also not like the way of taking with the customers.
Please find the below discussion happen with bramha operator.
New box connection : rs 5000 and monthly charge : rs 300
(Or)
Rental the box : initially pay rs 700 + rs 300 month charge = total : rs 1000
If you are not using the connection monthly pay rs 60 as a rent for the box.
One more issue with different operator:-
Operator : mani (He won't provide the connection because he don't has the ap fiber boxes) and rejected if i am going to take with different operator.
My address:
#13/2/31, near navata transport, uravakonda - 515812, anantapur (Dist), ap
Mobile number : [protected]
Brahma will provide connection in below address because mani operator won't agree for above connection.
#11-1-129, near bellary road, uravakonda - 515812, anantapur (Dist), ap
Name of the package : basic (250 channels + fup limit : 50gb)
Please review and do the needful at the earliest.
Note: not fair charging huge amount by customer, i need immediate action and contact if you need any further information.
Thanks in advance,
Manikumar
Please find the below discussion happen with bramha operator.
New box connection : rs 5000 and monthly charge : rs 300
(Or)
Rental the box : initially pay rs 700 + rs 300 month charge = total : rs 1000
If you are not using the connection monthly pay rs 60 as a rent for the box.
One more issue with different operator:-
Operator : mani (He won't provide the connection because he don't has the ap fiber boxes) and rejected if i am going to take with different operator.
My address:
#13/2/31, near navata transport, uravakonda - 515812, anantapur (Dist), ap
Mobile number : [protected]
Brahma will provide connection in below address because mani operator won't agree for above connection.
#11-1-129, near bellary road, uravakonda - 515812, anantapur (Dist), ap
Name of the package : basic (250 channels + fup limit : 50gb)
Please review and do the needful at the earliest.
Note: not fair charging huge amount by customer, i need immediate action and contact if you need any further information.
Thanks in advance,
Manikumar
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Ap government as no right to cancel news channels
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support during service down
| Address: 530048 |
Dear Sir,
Recently i have opted the below plan from APSFL, for which i was told that the same plan is still under commissioning and would take some time(one month), but instead of 50 MBPS, i shall get 15 Mbps, is what APSFL told which i never got
4 Premium 250 channels 50 Mbps 200 GB 10 Mbps 599/-
Concerns-
local cable vendor who is providing the connections is not a technical guy
Complaint Number - 77436,
High difficulty in getting a customer care person to convey the isseus
Visited APSFL office Opp to AU campus, met a person called Uday, spoke to Phani, Mohan, shared all the details but no actions
is there any escalation Matrix, for us to reach to next level and share my grievances
This APSFL is a great initiative, but not optimized, in the right directions - No proper support
Recently i have opted the below plan from APSFL, for which i was told that the same plan is still under commissioning and would take some time(one month), but instead of 50 MBPS, i shall get 15 Mbps, is what APSFL told which i never got
4 Premium 250 channels 50 Mbps 200 GB 10 Mbps 599/-
Concerns-
local cable vendor who is providing the connections is not a technical guy
Complaint Number - 77436,
High difficulty in getting a customer care person to convey the isseus
Visited APSFL office Opp to AU campus, met a person called Uday, spoke to Phani, Mohan, shared all the details but no actions
is there any escalation Matrix, for us to reach to next level and share my grievances
This APSFL is a great initiative, but not optimized, in the right directions - No proper support
View replies
I requested new connection in Uravakonda(Anantapur Dist) but charging huge cost for the box and connection and also not like the way of taking with the customers.
Please find the below discussion happen with Bramha Operator.
New Box Connection : Rs 5000 and Monthly Charge : Rs 300
(OR)
Rental the Box : Initially pay Rs 700 + Rs 300 Month Charge = Total : Rs 1000
If you are not using the connection monthly pay Rs 60 as a rent for the box.
One more Issue with different Operator:-
Operator : Mani (He won't provide the connection because he don't has the AP Fiber Boxes) and rejected if i am going to take with different operator.
Name of the Package : Basic (250 channels + FUP Limit : 50GB)
Please review and do the needful at the earliest.
Note: Not Fair charging huge amount by customer, i need immediate action and contact if you need any further information.
Thanks in Advance,
Manikumar
Please find the below discussion happen with Bramha Operator.
New Box Connection : Rs 5000 and Monthly Charge : Rs 300
(OR)
Rental the Box : Initially pay Rs 700 + Rs 300 Month Charge = Total : Rs 1000
If you are not using the connection monthly pay Rs 60 as a rent for the box.
One more Issue with different Operator:-
Operator : Mani (He won't provide the connection because he don't has the AP Fiber Boxes) and rejected if i am going to take with different operator.
Name of the Package : Basic (250 channels + FUP Limit : 50GB)
Please review and do the needful at the earliest.
Note: Not Fair charging huge amount by customer, i need immediate action and contact if you need any further information.
Thanks in Advance,
Manikumar
I am writing to make a complaint about poor service and rude reply given by the person in office of AP Fiber, Guntur. I am a customer of AP Fiber since June 2019. But, it is being the 2nd week I am suffering from the problem of poor service of technical and customer support persons of AP Fiber.
I am not getting the cable service since night of 20 May 2021. on 21 May 2021 I called AP Fiber office's phone number([protected]) to lodge a complaint. But, it was switched off. Again, I called on 22 May 2021, But no one answered the call. On 24 May 2021, they registered the complaint over phone and it was said that it will rectified by evening. Till next 3 days the same reply was given and nothing was done. Meanwhile I went to the office and reminded them again, the same reply was given. But, the problem was not rectified. On 28 May 2021 I went to the AP Fiber office to enquire about the complaint. The person in office rudely replied that they have to change the entire wire and it will cost about Rs.8000, which is not a small task and they have asked for approval from the head office and they would replace the wire whenever it is available. As if it is being done only for me. His reply was very rude.
It is not the first time I am facing this, it has been many times. This time it is beyond the limits. Also this is not the same with other operators. Everywhere the problem is solved within 24-36 hrs. Here every time it is not so.
I request you to kindly take proper action and do the needful to the earliest and see that this doesn't repeat.
I am not getting the cable service since night of 20 May 2021. on 21 May 2021 I called AP Fiber office's phone number([protected]) to lodge a complaint. But, it was switched off. Again, I called on 22 May 2021, But no one answered the call. On 24 May 2021, they registered the complaint over phone and it was said that it will rectified by evening. Till next 3 days the same reply was given and nothing was done. Meanwhile I went to the office and reminded them again, the same reply was given. But, the problem was not rectified. On 28 May 2021 I went to the AP Fiber office to enquire about the complaint. The person in office rudely replied that they have to change the entire wire and it will cost about Rs.8000, which is not a small task and they have asked for approval from the head office and they would replace the wire whenever it is available. As if it is being done only for me. His reply was very rude.
It is not the first time I am facing this, it has been many times. This time it is beyond the limits. Also this is not the same with other operators. Everywhere the problem is solved within 24-36 hrs. Here every time it is not so.
I request you to kindly take proper action and do the needful to the earliest and see that this doesn't repeat.
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