Aqua Guard Complaints & Reviews

We have purchased Aquaguard water purifier in July 2017. Immediately after expiry of warranty period i.e., 1 yr, the problems started. Since 8/2018, the instrument was getting repaired for more than 3 times. Again today the water is not getting filtered.

Worst service and full of cheated fellows, I have period of warranty for one more month..my filter doesn't work ..serivce man arrived and said that I want to buy new carriages for 5 k rupees .why I should pay for warranty period product??? Totally cheated ..

My name is sridhar ([protected])from old perungalathur i bought water purifier june month Mr.janakaran.G sales executive Mobile no.[protected] he said to me your old water purifier exchange new purifier and two stainless steel water bottle but now october month no response. Pls action as early as possible

dont purchase the product

very bad product

very bad service personnel work.

no response from aqua guard management about there product in market.

very bad technician-mr.prince singh & jai hind yadav from manvi enterprises -gonda-uttar pradesh-271001

​From: Mayur Kewalchandji Nahar
Date: Mon, Aug 10, 2015 at 6:24 PM
Subject: Re: Very Urgent Request / Complain
To: [protected]@eurekaforbes.com


​​
A Highly 3d Grade Services by Aqua guard really, how many calls U'll want me to make, how many emails??
I would like to ask U Do U'll really have Any Corporate Values or customer service levels or Do U really maintain Customer Relationship? or Just make Fake Promises everyday by day? My problem isn't still solved out till date, though promises by Ur Customer Service Executives many times & many emails by me. What sense it makes for U to keep a client calling & waiting?
Hope At-least U'll reply this email


On Sat, Aug 8, 2015 at 9:25 AM, Mayur Kewalchandji Nahar wrote:
Still the same problem persists, It really makes no sense trusting Ur name & Ur services, Ur Guy Laxman had again installed a motherboard as according to him motherboard had got corrupted but it again wasn't working, so 2 days back he again took back the motherboard assuring to replace on the day itself, still he is arriving, have called him several times later but says the same thing & even had called Ur Customer care but no Use.
It's really a horrible experience, Please escalate my request.

On Aug 4, 2015 8:06 PM, "Mayur Kewalchandji Nahar" wrote:
Really a Very Bad Experience or can simply say worst experience with U'll. Worst service seen till date from any co. I guess I had made a real mistake by Trusting Ur so called name aqua guard.

With so many requests, still no guy from Ur end has turned up, though requesting U so many times by calls & emails & all, But no use.

My real Mistake was Trusting Ur name.

On Aug 3, 2015 9:52 AM, "Mayur Kewalchandji Nahar" wrote:
>
> Contract Receipt No. 10 / 23053332
> Name - Nahar Consultancy
> Add - 209, 2nd Floor, Ashok Bhavan CHS, Bhaji Gali, B. P. X Road No. 3, Bhayander-East. Thane-401105
> ​Registered Mob No - [protected]​
>
> ​Correspondence ​
> Mob: +91 [protected]
>
> ​Ur Guy Singh had arrived on 29/07/2015, for changing candle & carbon, against req no[protected], he came changed & the machine stopped working, later he says I again need to drop a request to start the machine, I again had dropped a request no[protected] dated 30/07/2015, one o[censored]r gu​y again had arrived office & said he couldn't do anything & needs a higher authority to check, I again dropped a request on 31/07/2015 describing very urgent req no[protected] still nil o[censored]r guy has arrived at ofc.
>
> ​My Concern is I had trusted Ur name & hence signed a 3 year contract with U for maintenance, 1st year there was nil maintenance from Ur side, I had to complain when the water I tasted was sour, ​& the candle & carbon was changed after one year after so many calls to U.
>
> ​Is it My Mistake​ that I Trusted U & Ur Name called Aquaguard.
>
> ​What will U do if any of my ofc guy falls sick or their health is affected, would U answer their Family?
>
> I want this to be improved on Very Urgent Basis.​

Very Very Poor company

It's true. I too suffer the same. I don't know how to seek Justice against the forgery done by #aquaguard water purifier company. #eureka_forbes... Worst quality

Aqua Guard — No proper Service after service contract

Company takes money for service contract and promises to replace the candle and carbon in fixed period. They very perticular or insist more for contract money. I have 2years contract, filter was replaced on 12 Nov 06 and it was to replaced again in Nov 2007. Instade service person informs no spares are available and shall be replced within one week. Company has replaced it on 9 May o8. The act of the company is against the service contract agreement. Since total service was not given in time, company should extend service period for the period of six months as a delayed service given.

Service personnel not coming for servising inspite of contract and paying Rs 800+ a year. Evey time we have to follow up.

I have Annual maitaineance Contract with Aqua guard for a Period of 3 years. I am very sorry that the service is very Pathetic.
I have Been making Call on[protected] from mid Feb a lady used to pick the Phone and assured me that Srvice engineer will come.
Then i got there alternative no[protected] where i spoke to another executive on 13th March 2009. he assured me to do the job on 20/3/2009. but till on 24/3/2009 this is not done.

Aqua Guard — No service

This company advertise itself with hifi and attractive headlines like "Smile Service" etc. etc. But there is not even a basic level of service being provided.
As happened, our source of drinking water is only this Aquaguard. At the fag end of becoming one year old it has started giving problems. Even after calling the service guys for two days no one has turned up yet.

Aqua Guard — uv lamp error

Problem in working of Aqua Guard : When start the power the light o[censored]v lamp on after that no process done by aqua guard. Please do the nrrdful because we are facing too muvh problem.

Thanking You.

With Regard

Prof. Anand Soni
Indore.

Aqua Guard — after sale service

The seller of Aqua Guard namely M/s Sampark Service, Rai Market, Ambala Cantt. does not care to service the Aqua Guard purchased by me in spite of repeated reminders.

Aqua Guard — Non functionality of aqua guard

The aqua guard is not working at the first floor of the Department of Chemistry, University of North Bengal, Darjeeling - 734 013. The land line telephone number is [protected].
An early action is solicited, as the device serves the students community in the department.
The Head, Department of Chemistry, University of North Bengal, may be contacted at [protected]
Thanks
Dr. Amiya Kumar Panda
Assoc. Prof. and Head
Department of CHemistry
University of North Bengal

AquaGuard — No service in spite of AMC

I reside at Plot No. 1080/2762, Jagamohan Nagar, Bhubaneswar-751030. I have an acquaguard machine for which I have a subsisting AMC with your Company. I had encountered some problems with the machine and requested your Khandagiri Vihar Office (talked to Mr. Naba Mahapatra, who normally comes for fault repair) on 20th June to come and attend to the problem. He did not bother to come. Again, I lodged a complaint with that office over phone[protected] at around 8.00 AM today (23rd June). No body has attended to the fault repair job. I have doubts about the purity of water we consume from the machine.

Your slogan is WE CARE FOR YOUR HEALTH. Is it the way you care for our health? Is this your service? Why your Company asks for AMC? After the AMC, you fail to honour the service/maintenance contract! This is not expected of Eureka Forbes.

B C Mazumdar
Plot No. 1080/2762, Jagamohan Nagar, Bhubaneswar-751 030
Mob: [protected]/[protected]

I am Unnikrishnan residing in Chennai and this is all about Eurekha forbes Aqua guard water filter and my horrible experience. The mail what i had sent to them is just reproduced below

Hi,

I am Unikrishnan and my registered mobile number is [protected]. I am using your
Reviva model water filter for the past 1 year and two months. Now the machine is
under AMC.

This is a real horrible experience after paying Rs 10000/- and again another
3600 for AMC.


Ever since i purchased this machine i am encountering the below problems.

1. Machine was delivreed but ht etechnician came for fitting the same after a
long follow up.

2, Instead of fixing th eMetero water membrance they have fitted Bore water
memebrane in blue colour because of which water was not tasty and TDS was on th
ehigher side.

3, No proper service even after placing the request.

Above all i am not in a position to drink water from this stupid machine of
yours for the past 10 days and my complaint is pending from your end from 13th
June 2011.

Yesterday i spoke to one Mr. Arun of you rcall centre, who was prompt in saying
that by today before 1200 hrs it will be done.


Nothing is going smooth hence i am esacalating to you. Probabaly i will be
escalating to your high profile seniors also shorlty. It could be even your
CEO.


I am just browsing the internet for more mail IDs.

Can you intevene before i escallate further escalaltions, else i may even go to
Consuemr redresal forum.

Regards,

Unnikrishnan.

i have the aquagaurd product, raised complete on 25-oct. made more than 15 calls, only false promises. as of date no service engg. came for service even the give area manager saravanan ([protected]) is non responsive. if the company is not fit for service, then they should not sell annual maintenance and take consumer money to pockets.

is there a management efficient and fit enough to have governance?

will move to consumer forum. my dear consumers don't buy any product from this brand and serviced by eureka forbes

I have purchased aquaguard one month back and the water coming out without any purification. I registered complaint 10 days back but as on date nobody visited to rectify the problem. I am calling customer care almost daily but getting the same reply and false promises from customer care. I have purchase quaguard by their name and fame but their attitute towards customer is wrost. They are least bothered about customer complaints.

I have purchased aquaguard one month back and the water coming out without any purification. I registered complaint 10 days back but as on date nobody visited to rectify the problem. I am calling customer care almost daily but getting the same reply and false promises from customer care. I have purchase quaguard by their name and fame but their attitute towards customer is wrost. They are least bothered about customer complaints.

I am intrastate collect your AMC contract so pls send your company computer & computer peripheral information

my mail ID [protected]@gmail.com

thank you

False promises:
Purchased an RO from sales man in Oct2007, he promised me extended warranty (1 yr is normal, but he mentioned 2 yrs) and free of cost filter change (all 5) during the first 1 year, this was due to the 25 year celebrations. Later I came to know that all this is false from the call centre.

Faulty product:
The Membrane filter stopped working within 1 week. Wow, that service guy came a replaced this free of cost. The membrane filter again failed after 6 months, this time I had to shell out 3K to replace this. Now it is 1 year and again the membrane has failed. With due respect that water is not hard (using metro water, Chennai, T.Nagar)

Bad service:
Guys turn up at my residence to service the filter without a TDS meter. Surprisingly the sales man uses the TDS meter readings as the 'Ultimate truth' while selling the product, but the service guy uses his tounge to take the reading. But what he forgets is that I do not have a TDS built into my tounge.

Bottom line:
Aqua guard was good with UV filters, but they have a long way to go with RO both in terms of product and service. It is better to buy a cheaper unit (sub 10K, say Kent) rather than buy Aqua Guard (RO) for 15K. I would think twice before buying any Aqua guard product in future.

I have contact withe thee said company for 2 years. They are not coming for service even I complaint 6 monthes before theey came for thee service after many complaint given online. Now I have given complaint for service on 14 the April There is no response, again i Have given on 24 the No response again yesterday 28 the April I have given anotheer complaint no response
what I have t o do withe theis company.
pls guide me
Yours Faithefully
Abraham John.

We have Aqua Guar water filter which is in AMC. Their service engineer said the mother board needs to be changed, but now since so many days no one is coming up inspite of our repeated follow-up with them. At first they deiputed the AMC and said this AMC is not valid. But when told that we will take them to consumer forum they agreed and when ever we call them they say that their service engineer is on way and will be reaching in some time. And never turns up. When enquired they have a ready reason for his not turning up.

Please suggest / guide us what action shall be taken up against them.

RGDS,

Rizvi.M.H.
Mob: [protected]
email: deccan.[protected]@gmail.com