Cloudwalker Complaints & Reviews

My cloudwalker TV display is not working but there is no problem with the sound.
Kindly please help us as soon as possible....

I had purchased cloudwalker TV 40 inch 4 k ready smart full HD Tv along with that table mount stand (Pedestal) not received. i raised complaint to customer service but not responding properly., TV Details given below

CloudWalker 101 cm (40 inches) 4K Ready Smart Full HD
LED TV 40SFX2 (Black) | B07DMCT5WS (
B07DMCT5WS )

I bought cloud Walker in August 2019, it's been 2 years. My remote is not working, nd tv have wifi connecting issues.. Initially I thought my wifi is the problem. But later I found its not wifi issue. Issue is with my tv. I have contacted customer service but they didn't responded..

Two scratch like lines are appearing on the screen, one in the centre of and another at right side bottom.

Sound output is not at all clear.

My Cloudwalker tv have No display issue however voice is perfectly ok even on switching between channels..
During power on 'Cloudwalker' logo flashes for very short time (that too very dull) and disappear resulting black screen.
Can you please explain the reason for this problem and suggest solution...

Before choosing Cloudwalker brand, i got a feedback from my friend that it is of good quality, low cost, good customer support and value for money. But the recent issue on our TV proved all of the above feedback are wrong. We bought Cloudwalker 55 inch TV on feb2019. Recently tv got some issues and it was not turning on. We called customer support and they arranged one technician. Technician checked the TV and told pcb board has some issues and it should be replaced. Now to service the tv, it would cost 14877 rupees which included pcb board replacement charges. Our tv purchase price is around 30000 rupees.
I thought Cloudwalker is an emerging brand with good quality, also believed my friends feedback, so just went for this brand but now our money is wasted because i can’t afford to pay 14887.
Is it really an emerging brand with good quality? Definitely I would not refer my friends or family members for this brand. Because nobody will pay 14887 rupees to repair the tv which is just 1.5 years old.

I bought cloud walker 55 inch Tv 2 years back. After one year some lines appeared on the top of the display. And it seems to increase.

The line is coming in tv

I bought cloudwalker tv one and half year back. Recently tv had display issues on dec 2019, i raised a complaint to customer care.

Technical person attended the issue and asked for 4700 rs charge for replaced backlight parts (3 month warranty). I have paid and they replaced

After a few days we faced same issues gain and technician come and replaced spare part again.

After 2 months we faced the same issue again. I raised customer care and explain that what happened.

Customer care told me that you have to pay 4700 again for the same part.

Technicians, once fixed, then its working fine later on few days, it’s not working properly, we are facing the same issues again and again. We are totally disappointed your product and service.

Note: how many times i can spend the money of rupees 4700 for the same issues?

When i bought cloudwalker tv, i thought that this product made a good quality but now totally disappointed

Spare part will it not work properly more than 3 months.

Kindly provide electrician for solve my problem as there is a power supply in my television

I had purchased 32inch 4k ready smart tv from amazon on 13th april 2019, after fue days i had found problem with my tv as stated up. I had made the complaint with the customer care and followed a lot, but still now no solution. Very very poor support, almost 6 month over. I had coordinated with almost lot of person till no resolution

Cloudwalker rushan (Sr. Relationship manager) - he also not help to resolve the issue

I am writing my experience with cloud walker TV and there after sales service. I bought this TV costing 18k. Within 2 years display backlight stopped working. I logged issue with CW customer care(As the product was in warranty) they did the repair after several follow-ups. within weeks of repair, the same problem occurred again. Logged ticket again with CC and after 15 days they again repaired it. Now the warranty period is expired and the same problem occurred again after 4 months of repair.

It seems CloudWalker is cheating their customers by selling a cheap quality product and then using not repairing the product correctly in warranty period.

18K product should have a life span of more than 2 years.

Following is email thread on this(Latest to oldest.)

Mukesh Pandey
Thu 7/4/2019 5:29 PM
I hope you read my last email before replying.

I know now the warranty has expired. I want to convey that earlier the issue was not resolved correctly your technician did a quick fix to pass the warranty period so that you can charge for this issue as it crops up again.

What kind of backlight stopped working if it was replaced by your technician. I want you to check if he replaced backlight that time or not. Was the spare parts issues were put in this TV or not? Is there any process by which Cloudwalker tracks the repair work done by there technician?

Thanks and Regards
Mukesh

From: Customer Care
Sent: Thursday, July 4, 2019 5:15 PM
To: Mukesh Pandey
Subject: Re:[## 21241 ##] Re: Re:[## 15545 ##] Service Request: Issue with Display

Hey Mukesh Pandey,

Thank you for writing to CloudWalker Customer care.

We would like to inform for earlier complint TV was repaired under warranty period.

Kindly note that as per the Invoice it seems that the warranty of your TV has been expired.

As per the Company Policy the service visit / Replacement will be on Chargeable basis.

Awaiting your kind confirmation for the same.

Thanking You | Warm Regards,
CloudWalker Customer Care
[protected]

---- On Thu, 4 Jul 2019 17:12:27 +0530 "Mukesh Pandey" wrote ----
Hi,

Thanks for identifying this valuable fact. I know that the warranty is expired, but it is related to the repair that your technician did while the product was in warranty.

If you go through the email trail you can find that same issue was reported in the warrenty period in the month of Feb. First, your technician fixed the issue with some quick fix(Jugaad) as he did not has the spare parts. The same issue occurred again with a week. I raised the request again and the technician took around 15 days to fix as he was waiting for spare parts. Somehow the issue was fixed that time,

Now within 4 months, the exact same issue cropped up again. Which raises the question on the fix your technician did when the product was in warranty. It seems he did not put the original spare parts or did some quick fix to make TV work till warranty expires. It should be taken this as the continuation of the same problem.

You have delivered and bad quality product then did bad quality repair work.

Thanks and regards

Mukesh Pandey
[protected]

From: Customer Care
Sent: Thursday, July 4, 2019 2:51 PM
To: Mukesh Pandey
Subject: Re:[## 21241 ##] Re: Re:[## 15545 ##] Service Request: Issue with Display

Hey Mukesh Pandey,

Thank you for writing to CloudWalker Customer care.

Thank you for sharing the required details. Kindly note that as per the Invoice it seems that the warranty of your TV has been expired.

The service visit / Replacement will be on Chargeable basis.

Awaiting your kind confirmation for the same.

Thanking You | Warm Regards,
CloudWalker Customer Care
[protected]

---- On Thu, 4 Jul 2019 14:04:05 +0530 "Mukesh Pandey" wrote ----
Hi,

Please find the attached invoice. You can refer the attached invoice for the serial number.

The issue is backlight of LCD panel has stopped working. Hence there is no display. For more detail, you can go through the email trail as same was discussed in detail a couple of months ago.

Let me know if any further information is needed from my end.

Thanks and regards.

Mukesh Pandey
[protected]
SHF32SHFCJ[protected]CJ[protected]

From: Customer Care
Sent: Thursday, July 4, 2019 12:56 PM
To: Mukesh Pandey
Subject: Re:[## 21241 ##] Re: Re:[## 15545 ##] Service Request: Issue with Display

Hey Mukesh pandey,

Thank you for writing to CloudWalker Customer care.

Kindly share with us the below mentioned details for further assistance :
Purchase Invoice
Share with us the serial number (mentioned in the user-manual - warranty card or Packaging box)
Also elaborate what issue you are facing with the TV
Awaiting your kind response.

Thanking You | Warm Regards,
CloudWalker Customer Care
[protected]

---- On Wed, 3 Jul 2019 22:23:05 +0530 "Mukesh Pandey" wrote ----
Hi,
It has been only 3 months since repair and same problem occured again. Can you please arrange a technician visit.

Thanks and regards
Mukesh Pandey
Contact# [protected]
Get Outlook for Android

From: Customer Care
Sent: Wednesday, February 27, 2019 4:27:20 PM
To: Mukesh Pandey
Subject: Re:[## 15545 ##] Service Request: Issue with Display

Hey Mukesh Pandey,

Greetings from CloudWalker Customer care.

As your issue has been addressed and resolved, hence we are marking your case as resolved.

Also note that, in case if you haven't rated our product and posted your honest review, we would request you to kindly do the needful.

For any further assistance in future feel free to contact us.

Thanking You | Warm Regards,
CloudWalker Customer Care
[protected]

---- On Mon, 25 Feb 2019 13:36:17 +0530 "Customer Care" wrote ----
Hey Mukesh Pandey,

Thank you for writing to CloudWalker Customer care.

Kindly note that the required part has reached to your nearest service centre, we are arranging for a visit by engineer on priority basis to resolve the issue.

Do let us know if you require further assistance.

Thanking You | Warm Regards,
CloudWalker Customer Care
[protected]

---- On Mon, 25 Feb 2019 10:59:28 +0530 "Mukesh Pandey" wrote ----
Hi,

It has been ten days since your last update about dispatch of required parts. Please let me know if you have any further update on this.

Thanks and Regards
Mukesh Pandey

From: Customer Care
Sent: 16 February 2019 06:51 PM
To: Mukesh Pandey
Subject: Re:[## 15545 ##] Service Request: Issue with Display


Hey Mukesh Pandey,

Thank you for writing to CloudWalker Customer care.


Kindly note that we have dispatched the required part to your nearest service centre.

Once the part is reached to service centre, the concerned engineer shall visit at your location to resolve the issue.

Do let us know if you require further assistance.

Thanking You | Warm Regards,
CloudWalker Customer Care
[protected]

---- On Fri, 15 Feb 2019 19:31:51 +0530 "Mukesh Pandey" wrote ----
Hi,

This week is about to end and I am still waiting for you technician visit. Do you have any update to share ?

Thanks and Regards
Mukesh K Pandey


From: Customer Care
Sent: 12 February 2019 09:56 AM
To: Mukesh Pandey
Subject: Re:[## 15545 ##] Service Request: Issue with Display


Hey Mukesh Pandey,

Thank you for writing to CloudWalker Customer care.


Kindly note that engineer shall visit at your location this week to address the concern of the CloudTV.

Do let us know if you require further assistance.

Thanking You | Warm Regards,
CloudWalker Customer Care
[protected]

---- On Mon, 11 Feb 2019 23:25:30 +0530 "Mukesh Pandey" wrote ----
Hi,

It has been 3 days and still I am waiting for engineer visit. Last time I contacted him and he said spare parts are not available. Can you please let me know by when I can expect resolution to this issue.

Thanks and regards
Mukesh Pandey


From: Customer Care
Sent: 08 February 2019 09:56 AM
To: Mukesh Pandey
Subject: Re:[## 15545 ##] Service Request: Issue with Display


Hey Mukesh Pandey,

Thank you for writing to CloudWalker Customer care.


We have arranged for a visit by engineer, the concerned engineer shall contact you within 24 - 48 working hours to book an appointment for the same.

Do let us know if you require further assistance.

Thanking You | Warm Regards,
CloudWalker Customer Care
[protected]

---- On Fri, 8 Feb 2019 15:05:33 +0530 "Mukesh Pandey" wrote ----
Hi,
It has been just 6 days since your Engineer repaired TV and same issue occurred again.
Again it seem backlight issue.
I request you to please instead of doing quick fix, provide long term solution to this problem.
Let me know if any further information is needed from my side.
Thanks and regards
Mukesh Pandey
Get Outlook for Android

From: Customer Care
Sent: Monday, February 4, 2019 10:30:23 AM
To: Mukesh Pandey
Subject: Re:[## 15545 ##] Service Request: Issue with Display


Hey Mukesh Pandey,

Thank you for writing to CloudWalker Customer care.


We truly appreciate your feedback.

We have forwarded your feedback to our concerned team shall look into it.

Thanking You | Warm Regards,
CloudWalker Customer Care
[protected]

---- On Mon, 4 Feb 2019 15:38:58 +0530 "Mukesh Pandey" wrote ----
Hi,

Thank for your support and resolving. One thing I would like to mention here, The engineer you sent figured out that the issue was with the back light of TV but he did not has the compatible backlight to replace. I had to provide him the backlight of my older( broken) tv to him so that he can put that into Cloudwalker TV.

How is that possible the none of the backlight brought by CloudWalker Engineer match with TV? While backlight of some xyz tv matched ??

Note : Engineer was aware of backlight problem beforehand but still he came without compatible backlight.

Thanks and Regards
Mukesh K Pandey.

From: Customer Care
Sent: 02 February 2019 01:00 PM
To: Mukesh Pandey
Subject: Re:[## 15545 ##] Service Request: Issue with Display


Hey Mukesh Pandey,

Thank you for writing to CloudWalker Customer care.


As your issue has been addressed and resolved, hence we are marking your case as resolved.

Also note that, in case if you haven't rated our product and posted your honest review, we would request you to kindly do the needful.

For any further assistance in future feel free to contact us.


Thanking You | Warm Regards,
CloudWalker Customer Care
[protected]

---- On Tue, 29 Jan 2019 14:09:00 +0530 "Customer Care" wrote ----
Hey Mukesh Pandey,

Thank you for writing to CloudWalker Customer care.


Thank you for sharing the required details. We are arranging for a visit by engineer, the concerned engineer shall contact you within 24- 48 working hours to book an appointment for the same.

Do let us know if you require further assistance.

Thanking You | Warm Regards,
CloudWalker Customer Care
[protected]

---- On Tue, 29 Jan 2019 12:54:05 +0530 "Mukesh Pandey" wrote ----
Hi,
Please find the attached invoice. Standby Led light is working fine as before.

Thanks and Regards
Mukesh Pandey
Get Outlook for Android

From: Customer Care
Sent: Tuesday, January 29, 2019 5:56:04 AM
To: Mukesh Pandey
Subject: Re:[## 15545 ##] Service Request: Issue with Display


Hey Mukesh Pandey,

Thank you for writing to CloudWalker Customer care.


Kindly share with us the below mentioned details for further assistance :
Purchase Invoice PDF
Also confirm can you recognise the standby LED light at the bottom of the screen
Awaiting your kind response.

Thanking You | Warm Regards,
CloudWalker Customer Care
[protected]

---- On Tue, 29 Jan 2019 01:47:52 +0530 "Mukesh Pandey" wrote ----
Hi,
Yesterday suddenly display of television stopped working. It has been just over two years it was not expected that this kind of issue cropped up so early.
I request you to please send some technician to check and suggest further course of action.
Following are detail you may need:
TV model: cloud TV32SH
Address : V-1/10 Budh Vihar Ph-1 Delhi -110086
Contact#: [protected]


Thanks and regards
Mukesh Pandey

Get Outlook for Android

My HDMI port is failed and not working. It is under warranty. A month back First time the technican came and told that he will order HDMI board and replace as per warranty. To my surprise again a week back a technician came again and told that he has to verify again and today i recieve a call from bangalore cloudwalker team that it will be replaced on cost.
It is ridiculous when it is under warranty why anybody has to pay. And for what reason the techinician has to come twice. And above all my old complaint is cancelled today and new complaint is generated without my knowledge.
all these are plans to avoid free service during warranty period
Already last year cloudwalker took 7 months to replace my defective display atleast 4 times the tv was changed.

I would like to claim back my money and return the tv

We had purchased the TV a month ago. And since then I am continuously facing some or other issues like TV display had some grey lines visible on the screen, later TV had no video to be displayed. We are facing a very bad and disappointing service from the cloud walker team. Team is not taking the issue on priority. Rather they are least concerned for their customer problems. We are tired following up through emails, calls, still reached to no solution.

Horrible and pathetic experience. Waste of money and energy. And cloud walker team is totally unprofessional. This company should be banned and team should be fine high cost for making their customers fool

Hi friends please dont buy this tv due poor service and response, i have purchase cloud walker tv in november month 2018, from past one month 2 red lines is appearing in display, i have given complaint, the company service man visited and given promise to change display with new one, till now no response
Please solve at the earliest add change the display with new one

Hey, guys, i suggest you to please don't buy cloudwalker tv because their customer services are worst. If your tv is deteriorated. Just forgot you have purchased it. Yes, it's happening to me. I purchased this tv last week of april 2018.in sep 2018 i found lining issue so i registered a complaint to cloudwalker. After 3 days’ engineer came and after examining said, i think we need to replace it. The whole procedure takes around 25 days. I said ok after that i called many times also emails them. But mostly no one available to take calla sometimes their executives takes my calls but they don't have a solution. I got replies on email but they don't tell yet the dispatch date today its oct 28 and i think i have to purchase a new tv. I have recordings for all conversation & email backup i suggest you instead of buying cloudwalker tv just through money. If you still have any doubt, please call me at [protected] i will give you all the evidence.

Their is a disturbance on my picture tube. I found a problem like a strip line will be coming between the picture is running. And also colour of the picture would be changing into multi color picture. So by these we are get much more irritation to watch tv. So this is the request to service my tv with u company mechanic. So please take quick reaction about it.

Hello team i have a cloudwalker tv. Its been 2months warranty away.. Actually one month before iam reported my complaint.. Then before 2days engineer came... He told board is complaint... We dnt have spare... Wait 2weeks for replace... Till nw they didnt came not replaced... Lot of time i mailed to cusmr support no advantages. Really bad services they have... Till now am waiting for the call. Frm cstmer support... And only 10months used... Please support me... [protected]

Hello, I received this TV about two months ago. There were some flaws in the picture quality and it kept starting turning on and off, and there owned installed software Movie Box was not working. I asked for a refund but that was not honoured by Cloudwalker and Flipkart!

Now the TV is not working at all. It hangs when where the Cloudwalker Logo" is showing. The technician who came today was clueless and couldn't solve the problem. Now they are asking until Tuesday (3 days from the day the "technician" came in) to fix this issue which means that I will have to wait. They should have fixed the issue or provided a replacement. But Alas customer service is below par.

It has been a very disappointing experience with this provider. I wish I had bought a branded TV. Too much hassle! Lousy Product.

Want to get my money refunded so that I can buy a more reliable TV

31 dec 2017 I had purchased cloudwalker TV from flipkart, it's 4k tv, now product is defective, two lines are appearing on screen. It's 4k tv but 1080p video not support, audio quality are bad. I have complained but not action taken hy company side. Flipkart not help us, even it's 15 days but not any action taken by cloudwalker company. We are looking for refund now, because how many times we replaced it or how many times we face this problems.

I bought a cloudwalker tv on feb 2018

The tv is hardly used, we only use it to see movies.

We went out for vacation locking all doors and when we returned home opened the door, switched on the tv there is a crack in the tv screen not visible outside, you can only when you switch on the tv

Guess it is a manufacturing defect, in airlock the tv got cracked from inside. We also gave complaint, till now no action was taken