Gozo Cabs Complaints & Reviews

I am writing to lodge a formal complaint against Gozo Cabs for their abysmal service and complete disregard for customer well-being during my recent travel experience.

On February 11th, 2024, I had a confirmed booking (Ref: OW[protected] with Gozo Cabs for a 5:00 AM pickup from Tropicana Resort, Alibaugh, to Mumbai Airport Terminal 2 for a crucial flight. Despite the confirmed booking, Gozo failed to provide a cab, leaving me...

After I did not confirm the meeting, Sourav(customer representative )continuously started calling me again and again and when i finally picked the call he started abusing me and talks rubbish.Whose gonna book your cab if you have such representative...

I booked a cab on gozocabs.com on 30 May 2023 at 11.51 a.m. My booking id OW[protected]. They asked me passenger and items details. I told about it but on the day of journey i.e. on 31 May, 2023 driver after arriving asked me the OTP. I told him to wait till I load my items. He refused to go and started misbehaving. I complained to company but they neither helped me nor refunded my advance amount Rs.3282. I requested many times to refund the...

After repeated complaint along with call back to Gozocabs cust care number no calls received as this will be second time I have experienced..which could landed me last minute chaos..now I want my money back as you people failed to provide booking and tommorow there is urgent requirement for me otherwise within 5 min provide accurate driver details and he supposed to available 1 hour prior to my scheduled departure...

I am complaining about Gozo cabs as they asked me to pay 30% in advance by sending a link a day in advance and wont turnedout by cancelling it without prior notice.

Moreover, when i asked for reason for cancellation the staff were very rude and Unprofessional and coundnt honour their commitments which was promised by the Cab service provider.

Highly Unreliable & Unprofessional Cab service provider which we cannot...

I had book my cab from nashik to pune and had paid 920 rs as advance booking. I had change of plans n called them to cancel my booking n refund my money as it was inside free cancellation period. While booking agent never told me about cancellation charges if we view driver details . This is ### policy n just way to loot money. They just took all my money n never responded to my calls n request. Fraud company cheating CUSTOMER....

I have not received the refunded amount yet in my debited account.
It is requested refunded amount of Rs.1481/-should be get transferred immediately into my account in place of Gozo account against Booking ID -OW[protected]/12/2021.
After mailing many times, there was no response from their side.

Sunil Kumar
Patna.
MOB.No.[protected]

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I had booked my Gozo cab from Hyderabad airport to vijayawada for 12 Aug, 1930h..@ Rs5089 through Gozo mob contact No [protected] and helpline No [protected] . Also I booked separately from Vijayawada to Hyderabad airport for 14 Aug, 0600h.I paid an advance of Rs 2500 against my bookings. However, subsequently I cancelled my return journey before 48 hours of the journey due change in program. I paid Rs 2500 to cab driver for fuel enroute. I...

I want to begin by giving some framework for myself so you can better understand where i am coming from. I am a 29-year-old canadian woman who is a graduate student doing research in india. I have traveled to over 35 countries over the last 10 years. I am not a stranger to stressful situations, different cultures, and changing travel plans. My trip with gozo cabs last friday is hands down the worst experience travel experience i have had....