On 19/07/15 I went to Green trends in Rajarajeshwari nagar, Bangalore. I wanted waxing done. The previous time I had gone, the lady who attended to me did not know to wax well and had caused me a lot of pain. So I asked the lady I was given this time of she knew how to wax properly as my skin is very sensitive. She said that she knows very well and will do it carefully. When she started waxing my hands, she dropped hot wax on me and gave me 3 burn marks. One peeled the first few layers of my skin. The other 2 have left burn marks. I asked her to get me some burn ointment and she lied to the manager saying that I just have gotten some rashes. I showed the manager what she had done but the manager did not even apologise. How can you cause burns to another person in a salon?? Its a place established to enhance beauty and not leave scars that would remind them of a bad experience for their whole life. The company needs to be fines. I want a refund but that will not be enough. I want severe action taken against the manager (male) and the lady who attended to me. Her name is Kavitha. The branch does not keep ice cubes. It is very dirty and even the sheets are not changed. I want to be compensated for it. These things are unacceptable.