H. P. Gas Complaints & Reviews

I am old customer of hpg, my consumer agency is m/s pronoti hp gas gramin vitrak, 24pgs kolkata and my consumer no is — 6668 5867 in the name of tarun das, i went their for several times for second cylinder but they refuse to do this as well as behavior is too bad, they treat me as like begger. My contact no is — [protected], pl do the needfull, pl

I can call to your help line number and your employee ask i can areng the call in supervisor and they take it 35 m. Hold to me and this is your service so please take the action in this employee

Provide me every inform related this empolyee and fire this employee

My information yogesh rathore [protected]

Track this number and take action agenst this employee

I am hp gas consumer from 2012. I have not need to shift hp gas sahid gangaram jodhpur to anyone. But tomorrow i had booked a refill and call to delivery boy for cylinder on 20 dec 2018 to mr. Trilok of sahid gangaram gas agency, jodhpur. He told me that you can receive a cylinder from jodhpur go down. So my brother has went there and called him for refill but not given lpg refill and tell him that your agency has changed and not issuing it.

What is reason that not asked me and changed gas agency.???

I am not going anywhere agency.

I am satisfied with sahid gangaram jodhpur.

I booked a hp gas online on 05.11.2018. On 08.11.2018 at 7.53.55 pm i paid rs989.98 the cost through credit card having transaction no.[protected]. On 09.11.2018 the gas was delivered to me and i find that the billing is rs.972.00. Now i have paid rs. 17.98 extra while paying online when the present policy of govt. Is not to make transactions by cash. Had i paid by cash at the time of delivery i would have paid rs.17.98 less.
I want a clarification on this point early & demand the extra paid by me to be refunded.
Regards,
Mahesh chandra praharaj., cosumer no.620083,
Palaspalli, bhubaneswar, odisha.

Hello,

I am forced to write the complaint here. My consumer number is 620319. I received a cash memo on 01/10/2018 still gas cylinder has not been delivered. I suspect some wrong doing here from delivery boy and agency by selling my qouta in black market. There behaviour is very unprofessional. They keep on saying it will be delivered today for past 4 days no no one has turned up yet. I want to ensure that some strict action is taken against this agency who do not suit to serve the consumers of h. P gas.
I am customer with hp gas for past 6 and half years and this incident has
Now forced me to think of changing my service provider.

Sir, unfortunately i forced to write here that recently i checked online of my hp gas portal why my subsidy amount is not coming to my account and see that my cylinder was giving me on non subsidy from 2016 to 2018. And i myself went to hp gas office on 18.08.2018 for booking cylinder. Only the last booking was subsidy. Why the all previous booking was non subsidy. And why not the subsidy born amount is not giving to me.. I need must reply

I am hp gas consumer from 2014. I had transferred so i need to shift hp gas pusad to yavatmal. So i had submitted bond, regulator and 2 cylinder to gas agency on 9 june 2018 to mr. Ajay of bajaj gas agency, pusad. He took my sign on 3 form and said come on thursday to collect bond and cheque. I told him i am not unable to come but my father will collect it. I took passbook and come back.
But when my father went on thursday he told owner not at hometown so come to next week. Again my my father went 21 june saturday, they said money had been taken already and my hp gas bond along with them still now. They said please come again on saturday we will check?
What is this happening

Dear sir/mam,
I would like to inform you that i am anowara begum, vill_ chandrapur, p. O + p. S - bagnan, dist-howrah, pin-711303, state - wb. I want to take new h. P gas connection. I registered all the data through online. Registration ref. No - [protected]. Distributor name-bagnan gas agency[protected]. I visited at distributor office, they did not get connection without oven. They told me you would not get without oven, you have to take it.
But as fer gov. Rules you can get connection without oven. Already i have oven my home. Please help as per rules.

Thanks
Anowara begum
[protected]

6.5.2018
I am a hp domestic cooking gas consumer (Consumer no. 411615) registered with the sri ramalingeswara enterprises, hp gas distributors, keesara, telangana. I am much grieved at the unfair way of supplying/delivering the domestic cooking gas refill to me at 14-b1-350, n. F. C. Nagar, telangana-501301. For the last one year i am facing severe harassment from the sri ramalingeswara enterprises, keesarsa, t. S. Because i never pay to the delivery boy for my hp gas refill more than the printed receipt.
On an average i book my hp gas refill after 2 months. My hp gas refill booking for the last one year (Booked - delivered) is: 14.4.2017 - 29.4.2017; 21.6.2017 -26.6.2017; 2.9.2017 - 10.9.2017; 1.11.2017- 11.11.2017; 3.1.2018 - 9.1.2018; 20.2.2018 -27.2.2018; 23.4.2018 – undelivered till date… 6.5.2018.
This record shows that the sri ramalingeswara entetrprises, keesara usually does not supply my cooking gas refill in normal delivery limit i. E. 48 hours. Besides, what is very distressing to me is that the hp gas refill delivery van of the sri ramalingeswara enterprises would make 2-3 rounds in my locality; would unload the gas refill to the other consumers but won’t supply my gas refill. It makes me think of only discremination against me.
For instance, in the latest case, i booked my hp gas refill through the hp anytime national hotline [protected]@[protected] on 23.4.2018 at 6:31 pm. Accordingly i have been given booking no.515161, cash memo no.1050750, rs.716.00, authentication code 1860. But the sri ramalingeswara enterprises has so far not delivered my cooking gas refill till date even after 13 days of the booking. Myself and my whole family including my children are in great distress because of the endless waiting for the cooking gas refill to be delivered to us. Further, it is important to bring to the knowledge of the executive body of this portal for the protection of consumers’ rights that the hp gas refill delivery van of the sri ramalingeswara enterprises has made 3 gas refill delivery rounds in my locality during these 13 days passing in front of my house. You can imagine my plight to know that i’ve made several calls to the sri ramalingeswara enterprises at [protected]: first on 2.5.2018 at 2:03 pm; then on 5.5.2018 at 10:54 am, 10:58 am, 1:01 pm. First of all they do not receive any phone call, and if they do so they attend roughly and disconnect in the middle so that the consumer at last is convinced that it’s useless to call at the sri ramalingeswara enterprises, keesara.
It was so harassing to me when the sri ramalineswara enterprises official asked me to send him the sms of gas refill booking! I was stunned and perturbed because these details should be well placed the sri ramalingeswara hp gas distributor! Anyway i twice forwarded that sms as demanded by the sri ramalingeswara enterprise @[protected] on 2.5.2018 at 2:06 pm. But even after that the sri ramalingeswara enterprises hp gas, keesara has not delivered my gas refill because of which my entire family is in deep distress for the obvious reasons.
Actually, upon delivery of the hp gas refill to me the sri ramalingeswara enterprises delivery boy vehemently demands from us 10-20 rupees extra and usually goes rude in his ways which i have been firmly protesting for the last one year.in fact, exactly one year back i had lodged a complaint against the sri ramalingeswara enterprises in this very context at this consumers’ forum portal: complaint no.:17019069 dt. 25.4.2017 against booking no.517791 dt.14.4.2017. Consequently, mr jagan mohan reddy, the proprietor of the sri ramalingeswara enterprises, keesara had courteously assured me of 1) timely delivery of the hp gas refill; 2) decent professional behavior of the delivery boy; 3) weighing of the gas refill by the delivery boy before delivery to me. But nothing has improved over one year. It is rather very disgusting to mention here that the sri ramalingeswara enterprises is neither supplying my gas refill in time limit nor the agency delivery boy ever weighs the gas refill before delivery.
It is my earnest request to the executive council or officers of this portal to take the strict action and award an exemplary punishment to this erring hp gas agency as it is a well known fact that in the hyderabad region the gas refill delivery boys adamantly demand extra money upon delivery of the gas refill. For the last five days my family is without cooking gas. By submitting this petition at this portal i am expecting due justice at the earliest and hope my family shall be liberated from undeserving suffering. - dr. S. S. Rajput

I booked refilled gas cylinder, deliver boy just came and return the refilled gas cylinder without inform me in 2 times, while i am in home. I complaint about him in our premium gas agency. They answer me with a rude behavior, after that they didn't response.

I am living in the heart of the city in chennai, so it is very difficult to face the situation to prepare food for child without gas, please do needful.

Dear sir,
I had received hp cylinder today.
It is very much damaged. I really worry when will it goes to burst. The validation of the cylinder to be checked each year and should not circulate to anyone with the damaged cylinder. It is a common problem for all gas suppliers. Hp gas agency never worry about this problem so please take action immediately on this case. I have attached photos of the hp cylinder for your reference.

Thanks and regards,
M. Thyagarajan.

Dear sir / madam,

I had given complaint on[protected] but till date not solve.
Today i speak with your customer care number, they informed me that i was already cancelled subsidy of lpg gas (This is false)

I had submitted document and complete your formality for name correction in my consumer number 680654 to ashu gas agency.
Some day after i realised that my consumer number not found there system, i feared and put complaint againt ashu gas agency on[protected] but till date not solve.

Today from morning i calling your so many number and asking for solution but no one given proper solution (Some number only ringing and customer care number [protected] also confusing me)

Today i got national consumer number - [protected], and they are also launched complaint number 556562, but they also not given solution.

Kindly confirm how can live normal people and who will give solution

Gurugram, aryaveer hp gas service they are delivering the cylinders with less weight as less as 3kgs, have taken the photos of the cylinder which have sealing.in less than 2month we have done with 4 cylinders and i asked my wife to check the weight of the cylinder next time when the delivery boy comes home. He showed the weight from the weighing machine that he bought and so she believed in. When i go back from home, i was still doubt full so we have a weighing machine of our own and when measured it is only 25.7 kgs which is ~3kgs less than what it needs to be. So i have taken photographs and registering this complaint.

Srinivas is the name of the sandeepthi gas service (Distributor) who takes care of the area i live. I had booked a gas on 23 oct' 2017 which is still not delivered. I had called srinivas (Sandeepthi gas) twice till last friday (3rd nov'2017) as all my family is working and i don't want the delivery guy to go to my place unattended. Gas was over the day i booked itself, so it was difficult to manage at home without gas for so long. 3rd nov, morning i called him up checking if he would deliver that day as he had told earlier that he would deliver on the 10th day after booking. He replied me saying, "i am not sitting here just for your delivery, i have other jobs to do." i replied, "there is nothing to get angry about, i have already paid for the gas cylinder online and don't want the delivery to go unattended for which i am following up as you guys don't even call if you're coming for delivery and would go back cancelling my booking like many times before." he replied, "i didn't get any online payment and i will deliver whenever i get time"
I rushed to the nearby hp gas office, and told them the same. They called srinivas immediately and confirmed him about the online payment. Srinivas asked the office people to ask me till what time i will be at home for him to deliver. That time the clock striked 11am, i told him i would be till 2pm as i will be going out for weekend with family and nobody would be at home till monday evening. I requested him to delivery only on tuesday by 1pm in the afternoon. He told he would do it.
Today (Tuesday, 7th nov'2017) i called him at 10am asking if he was delivering today. He told, "yes, i am sending a boy now for delivery". I was till 12 noon but nobody came to deliver. When i called him at 12:30pm, asking him to deliver fast as i had to leave for office, he replies "what is your problem on earth? Why are you eating my brain again and again. Delivery cannot happen according to your schedule." i answered him, "do you think i am a fool here following up with you everytime? I am in urgent need as i am cooking daily for 5 people in 1 induction itself. I don't want to miss on the delivery for which i am following up." he cut the call as i was saying and didn't pick when i called back again.

Is this how customers are treated? Am i getting a mercy by srinivas if he is delivering me the gas cylinder for which i have paid? Why are customers being treated as slaves?

Hi all,
Please see the below memos on hp gas booking and i found difference of rs. 220/-in comparison with aug and current booking. Am not sure why such difference and can anyone please explain.

Hpgas bookingno 597698 cashmemo 1019513 dt 09.08.17 rs.524.50, is generated. Ezygas authentication code is 9808, plz share it to dboy upon delivery

Hpgas bookingno 515438 cashmemo 1010101 dt 03.11.17 rs.744.50, is generated. Ezygas authentication code is 7588, plz share it to dboy upon delivery

Regards
Fairoz

Subject: Complaint

I'm kiran, a customer of HP Gas veenavanka branch, karimnagar district Sri sai tirumala enterprises with reference NO.625174

I have registered for cylinder refill on[protected].
I got a message from HP Gas on[protected] with reference NO.588462 which says "your booking was successful with reference NO.588462 and the bill amount is Rs.711/-"
And on[protected] I got one more message saying "Your cylinder was delivered on[protected] bill amount Rs.711/-, Reference No.1005000 "

But I didn't receive the cylinder on[protected] the delivery person bought the cylinder on[protected] and asked for a bill amount of Rs.840/-, I asked him why to pay rs.840/- when the bill amount is rs.711/- only.
He said the prices are increased from[protected]., that's okay I said I'll pay the total bill amount but I asked for the bill with rs.840/-, he refused to give the bill with rs.840/- he said he can give bill only for rs.711/-

I have make phone call to all the numbers given on customer book but all the numbers are not reachable. the delivery person make a call to some one and said they won't give us cylinder and they gone without giving cylinder. I asked there higher official number but they didn't give me.

now who is cheating us weather the company or the delivery person. why did he refused to give the bill with rs.840/-.

as per the records the cylinder was delivered on[protected] with bill amount rs.711/- and you are delivering the cylinder on[protected] with increased price without any records who is taking the remaining money.

are you thinking that as we are village people and can be easily cheated. you are taking rs.128.50/- from each customer so that Lakhs of rupees are coming into your pockets without any records how hell you are cheating customers. now if the problem is not rectified I'll file a case against your company. better rectify the problem as soon as possible.

I am writing this mail to inform you that your truck driver is quite careless. Truck loaded with hp gas cylinders was going on the highway. The driver was drunk and his control was not exactly on the truck two people escaped from coming under the truck.
The incident has happened on sunday almost evening time indalwai toll plaza, hyderabad road 29/10/2017 and i also have a complete video recording of this incident i would like to give some information about the
Vehicle (Ap 29 ta 1159)
Vehicle u. N. O - no 1075
He was showing left side indicator and he was going on the right side such negligence can be deadly on the highway. He put the brake at the right time, otherwise the truck would enter into the house.
If today you did not take any action then tomorrow the same thing he will repeat

I hope you will definitely consider this.

Regards

Pankaj kumar

Dear all,
I have changed 3 different location in last 3 years but not seen any such type of poor service in delay in delivery of cylinder in any location. From the date of transfer i have facing same embarrassing situation in every month. This month i have booked on 03/10/17 with booking no 580170 but after visiting four times to the gas agency i have not received the cylinder yet. Just imagine how is the service after 21 days a customer not getting the cylinder. I have personally visited & talked with billing boy and cut bill on dt - 17/10.17 but after that also situation remain same.
Booking no-580170
Agency name - maa tarini agency.
State - odisha. Sambalpur.

I had booked gas almost 15 days back and i got message of generating cash memo on dated 29/07/17 and after 3 days 01/01/2017 i got message saying your booking has been cancelled please rebook. I have one year baby in my house and totally depend on this hp gas for cooking. Now we are facing extreme difficulty which force us to take another connection of indane in name of another family number and also i had to manage by induction and all.

Now if i call the delivery boy of hp he is not picking up the phone and if i call the hp tap trisha agency they are saying you will get it but they cant say when.

Am facing problem from 3 months onwards am not getting subsidy amount . if i ask in hp gas office they saying please visit bank and bank members saying your aadhar details everything with us, visit hp gas. please solve the problem

I'm consumer of H P GAS from long time. My distributor agency is Shubhankar Gas Agency, on the time of delivery they are taking 33 Rs extra than total amount. When I asked reason for it then delivery man he very rudely said these are delivery charges. Of you have problem contact to anyone. They are directly taking 33 Rs more peer cylinder every time. please look into matter!! My consumer number: 601406 Contact number: [protected]

I am the consumer No: 603326 of HP gas connection from Rethnakala Gas Agency, Kanjirampara, Thiruvananthapuram. I have booked refill on 09/01/2015 vide No :217198. The related dealer did not supply the gas refill yet now. More over time I did try to contct to the dealer's office in Kanjirampara, Thiruvananthapuram through the telephone[protected], but the phone was always out of order or not attend with concious.Now my both cylinders are emty.Kindly arrange to supply refill immediately. Rajasekharan.

dear sir,
I am change the current gas agency . my CUSTOMER NO.-708130
name- KISHNA DARWAI
CARD KRAMANK SANKYA-1768
CARD SERIAL NO.-1768
CONTACT-[protected]
my current gas distributer is SHRI GURUDEV - HP GAS[protected] OPP. JALARAM TEMPLE,, NAGPUR NAKA,, MULTAI,Madhya Pradesh, Pin Code:460661

Respected Sir,

Sub.; Complaint against HP GAS DEALER M/s KHULLAR ENTERPRISE, RBI COLONY, NEW DELHI-110063 regarding malpractice & misbehavior.

I would like to bring this malpractice to your kind notice that I am the customer of HP Gas and fall under the dealership of M/s KHULLAR ENTERPRISE, RBI COLONY, NEW DELHI-110063 & my consumer No. 609612. I am a social activist.
As per your SMS direction, I personally went to the Agency on 31.01.2013 for submitting the prescribed format form along with my Aadhar card copy.(Attached Copy) She told me without hesitation & demanded Rs.50/- for adding the aadhar card number. When I asked the reason they rudely refuse to take my Aadhar card copy. She thrown out my Consumer Card & form with a threatening that I will not supply the Gas Cylinder to you, wherever you want to go you may proceed, no one will bother to me for the same. I’ve seen a strange practice of forcing the customers to deposit Rs.50/-. This is totally unethical and illegal.
After this I meet to Mr. Kapil in the agency office, he told me that to deposit the Rs.50/- at the counter otherwise I will cancel your gas connection. I was shocked by his rude behaviour, and he asked me to get out of the office.
I, therefore, request you to kindly take stern action against the aforesaid agency staff, namely, Kapil & her, as it will a step for redressal of grievances of the several consumers and please intimate me the same.
With Regards,
(RAGHUBIR SINGH)

EVERY MONTH REFILL FOR H.P. GAS IS BOOKED BY ONLINE SYSTEM . AFTER SOME DAYS OF BOOKING MESSAGE IS RECEIVED IN MOBILE THAT GAS IS DELIVERED WITH CASHMEMO NO. BUT NO GAS IS ACTUALLY DELIVERED. THE SAME IS CONTINUED FOR 3 (THREE) TO 4 (FOUR) TIME AND AFTER SEVERAL REMINDER TO GAS AGENCY PERSONALLY THE SAME IS DELIVERED.

HERE H.P. GAS AGENCY AT SARAIDELA IS MAKING DELIVERY OF GAS TO OTHERS/HOTEL ETC. AGAINST THE BOOKING OF PERSONAL CONSUMER. AS PER ONLINE INFORMATION MY GAS HAD TO BE DELIVERED ON 13/04/2012 VIDE CASH MEMO NO. 115651 BUT SAME IS NOT DELIVERED . I HAVE COMPLAINED IN ONLINE SINCE 18/04/2012 BUT THE COMPANY HAS NOT TAKEN ANY ACTION

SOMA NANDI
HOUSE WIFE
D/13,C.C.W.O. COLONY ,SARAIDHELA,DHANBAD JHARKHAND-828127
[protected]/[protected]

sir my self avinash rai working in railway and live with my mother. I have a hp gas connection with two cylender.i reffil mymy cylender every 3-4 month . My dealer not provided home delivery of gas cylender after 30-45 days of booking,whereas i have already take my waiting list and booking recipt. i work 7 days so i cant able to go dealer shop to fill the cylender.
sir please take my complaint seriously and give me better option for this and also take complaints against my dealer.
Detail are given bellow...
My consumer no. 601566
destributer's code 1606800
destributer's name Shri gurudev HP gas nagpur road multai dist. Betul madhyapradesh

Sir, my gas cylinder is not yet dilivered after on line comrlain and we are facing a lot of problem. my connection details are as follows Gas Agency- V.S.M Gas agency;exhibition ground; bijnor. Pin Code-246701 CONNECTION NO.-5770 BOOKING DATE- 9/3/2011 COUSTOMER NAME- Mrs. Neera Sharma MOBILE NO.-[protected] I hope and believe that this time u'll respond to my complain at your earliest.

Dear Sir

I had applied for new gas connection in PAWAN GAS SERVICES OSMUNPURA AURANGABAD ( M.S.431005) INDIA. MY REGISTRATION NO IS 5228 DATED 13/08/2011. Initally i was told that i will recive new connection within a month. after that i had told that u will get in new year ie in jan-2011.till date i havent recived .What is problem ? in which year i will get it? i had tried to call on customer care cell no [protected]. from this cell i got arogent answer. pls help me
sanjay misal
[protected]

BOOKING PROBLEM
My consumer no.814737(H.P.GAS) and I am a resident of sector -38(W) ,Chandigarh.M/s Parnaam Gas Agency .sector -37,Chandigarh is the distributor for my connection. When ever I book my cylinder ,they refuse to book the cylinder before 21 days of delivery of previous cylinder and then again they deliver the cylinder after the 15 days of booking. The total gap between the deleivery of first cylinder second cylinder is 36 days which seems to be very hard to compromise the situation.Kindly look into the matter and ask the distributor to set his system.