Instamojo Complaints & Reviews

I made a payment on Instamojo 20 days ago of Rs. 26125/- After 3 days of payment they sent me a mail for clarification about my business. They send me a link to submit the Invoice, Business Description, and other business documents. But, that link was not working. So, I tried contacting them many times to raise my concern. But, their customer service is soo much worst that one robot automatically sends identical mail without solving the problem. After 10 days they mailed me that My account is suspended just because I take the payment for the Insurance premium. They did not intimate me not ask for further details. they directly suspend my account and hold the amount. Not that they are not refunding the amount asking for Rs. 620/- as a transaction fee. But, the transaction is not successful.
So in short Instamojo is not supportive and not suitable for business.

I ordered a test series book from infinity technology on instamojo on 1.12.2022. But still I didn't receive any book.I also paid the money.My payment id is MOJO2c01005Q95135135.Please do certain measures to get back my money or the book.

My transaction failed, was only 2100 and it has been 2 months writing them email and money yet not credited back to my account
transaction occured on 24-Jan-23

Dear Instamojo Users,
I want to telling you about Instamojo process.Seller gave me refund dated on 01/11/2022 but its not showing in my account. Because instamojo not cleared my refund in bank statement still pending. Even they don't follow any digital payment system or electronic payment policy restrictions as per law act-2019.They have not provide best financial services for consumers.

Payment status shows refunded on July 14 and till date 22 August 2022 refund has not been initiated.
This fraud company called mangobasket took 2898 inr for delivery of mangoes and they neither delivered the product nor refunded.
After several threats over mail they responded only after next season of mangoes in 2022.
After several mails and threats to complain made them raise a instamojo refund case. But as usual this also seemed a way to get away with paying my refund.
Neither this fraud company nor instamojo have responded further after 14 July.
Committing online fraud such cheapsters.

Respected Sir,
I Have Done Payment To instamojo for gst registration for Rupees 1236.00.
AS I WAS NOT WILLING TO MOVE WITH THEM FURTHER FOR REGISTRATION, I SAID THEM TO REFUND ME BACK TO MY ORIGINAL PAYMENT MODE
I GOT THE REFUNE FROM INSTAMOJO RS.1236.
KINDLY SOLVE THE ISSUE AS SOON AS POSSIBLE....

Hello sir,
I am Monica. I made a payment to Instamojo on 18may 2022.
I got refund today from instamojo for RS 1236.00
Kindly check it and make the amount reflect into my account.
I attach the Refund ID and payment mode
ACC no: [protected]
IFSC code : IDIB000C018.
Indian bank.
Kindly make refund asap

Hello,
I am S.Monica.
I got refund from instamojo today. and the amount is not yet reflected into my bank account.
Kindly look into it and solve the problem.
Please refund the amount asap

In April 2021, one of the buyer (Vani) paid for the course through credit card and unfortunately twice. 2) Buyer (Vani) raised a case - C[protected] and was resolved by holding the second amount. She went through our training and completed successfully between April-May 2022. 3) After an year, in April 16 2022, we were again charged the same amount claiming that it is charged back for Vani. When we reached your team, we did not give proper support on this and when we contacted your team they said, it is charged back by the bank twice and without Instamojo say. When we contacted the customer (Vani), she said that she got refunded only once for the second transaction and not twice. Where is the money now? What is the Instamojo stand for such cases? We request you to help us to resolve.

I signed up for a online course in Content Writing from one of their scammer clients Online Idea Lab - after waiting 1 week they reply that because their client has no funds held with Instamojo - I should contact the Online Idea Lab directly - If that was all that there was to it - I would have done that in the first place ! Instamojo is a SCAM operation. AVIOD them and their clients including Online Idea Lab.

A seller had initiated refund of 6995 INR through InstaMojo Payments gateway platform.
However, after continous follow up still after 20 days have not received the refund to my bank account.

Date of original transaction: May 8, 2021
Amount of original transaction: INR. 6995.00
Mode of original transaction: UPI through Google Pay, UPI ID: mihir.dj.[protected]@okicici
Date of refund: Sept 24, 2021
Mode of refund: (NEFT/IMPS/UPI) UPI
Amount of refund: INR. 6995.00
Reference no:[protected] :
Refund Payment ID "MOJO1508805D78720468

On 22july around 4pm I purchase a Gold package in bizgurukul the learning and earning platform worth inr_3499/- but till Now I'm not able to login into their website. After asking them they said your registered number is not in ours hand. Your number is not in bizgurukul team.
But Sir believe me i already paid 3499/- For Gold Purchase and the number is same-[protected]
& email id also [protected]@gmail.com

I paid in [protected]@icici.com company and now i want money back. I'm requesting please please
Please refund my 3499/- In my bank account.

The refund was initiated on 23.05.2021 from your end. And today is 12.06.2021. Still the amount is not credited in my account. Let me know again, how much time it will take to get the refund in my account. Why so much time is taking in this refund? Whether the time taken is normal as per process or knowingly its delayed?

Please clearify the picture.
Regards
Rishikesh madnavat
[protected]
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Please refer your mail and update the status of credit amount of Rs 100000/- . As not credited in my account as you told that it will be credited within 10 to 12 days. The time is still passed and amount not credited yet.
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Where is my refund?

On Mon 31 May, 2021, 12:01 AM Instamojo, wrote:
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Your request (549471) has been updated. To add additional comments, reply to this email.


Pradeep (Instamojo)

Jun 12, 2021, 15:24 GMT+5:30

Hi RISHIKESH​

I am sorry this is taking little longer.

We are working on your issue. I request you to please allow us some more time. We will revert to you as soon as possible.
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The refund was initiated on 23.05.2021 from your end. And today is 12.06.2021. As per your mail reply it was mentioned that it will be relected in tour account within 10 to 12 days.Still the amount is not credited in my account. Let me know again, how much time it will take to get the refund in my account. Why so much time is taking in this refund? Whether the time taken is normal as per process or knowingly its delayed?

Please clearify the picture.
Regards
Rishikesh madnavat
[protected]
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Please refer your mail and update the status of credit amount of Rs 100000/- . As not credited in my account as you told that it will be credited within 10 to 12 days. The time is still passed and amount not credited yet.
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Where is my refund?

On Mon 31 May, 2021, 12:01 AM Instamojo, wrote:
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##- Please type your reply above this line -##
Your request (549471) has been updated. To add additional comments, reply to this email.


Pradeep (Instamojo)

Jun 12, 2021, 15:24 GMT+5:30

Hi RISHIKESH​

I am sorry this is taking little longer.

We are working on your issue. I request you to please allow us some more time. We will revert to you as soon as possible.
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. Today I Purchased Database From https://www.databaseprovider.in/ ThIS Website. After Payemnt They Didnt sent Me The login Details To Download Database Nor Received My Call. The Sent Me invoice Also . Its A Fully Fraud Company Always Cheated The Customers.

I want My Money Back

I ordered supreme sweater from cheap rates and it's ordered but after few days .I received a message is that your order has refunded. but I did get any refunded .
Please do action.

I am completely dissatisfied with the seller's response. He sells faulty content and makes people fool.

As you can check in the product description, the seller clearly mentions that no watermark in pdf content but the product which I received, all pages contain the watermark. It is a fraud. Because other websites also provide the same material hard copy at a low price but in their material has a watermark and I don't like watermark during reading. So I bought it from here.

I attached all the essential documents to verify the whole scenario.

Following Proof, I attached:-
- Payment Transaction Receipt
- Seller Product Description

Company has rejected my kyc and stopped payouts.they have my online documents .it's a fraud company.. they won't communicate or address grievances

I have subscribed to instamojo to initiate transaction.mine is a newly established smal scale bussiness . transaction are below 10000 per annum.
Hence no license no invoice no gst no tax liability.but instamojo ask all these documents after getting first transaction.they did not realese my payout allthough I submitted aadhar card bank statement and explained my nature of bussiness.
I lost my first customer beacuse of their complexity.
The customer filed case for refund . instamojo is charging for refund also.

To Instamojo, This is a complaint from Anurag Academy owner of Anurag Edit Plus software. This compliant is raised that one of your user Krishna Digital Store is unauthentically selling our product and receiving payment on from your portal given link. https://www.instamojo.com/@krishnamondal41066/l[protected]c424760bd9857c77593e45...⇄
We request you to ban this user while we have raised legal action against the user. I have attached screenshot to identify the culprit.

Thanks and regards
Anurag academy, Dungarpur, Rajasthan

I am a freelancer, not a business, I dont have a GST. Thats my hard earned money. I need to pay rent by 3rd October. Credit my money to my bank account and delete my account.

On 4th of august 2020 an unauthorised payment had been done against my card by instamojo. Neither i am not a member or customer of your company. Nor i have any connection to your website. I want your company to return the money as soon as possible and stop scamming innocent people. It is the least you can do and stop sending me your automated messages. I am least interested in them

I have ordered on 1 july 2020 six products but not received any information regarding products no messages and mails...

Hello,

I would like to report a scam happening for selling masks. We found the page 'ss equipments' selling masks for rs 80 on facebook. So we made the payments as there were many comments saying they have received the masks.
The payment gateway was 'instamojo'.

Ss equipments also had their site 'http://ssequipmentsshop.com/'. after 2-3 days of making payments, the seller said cant send the masks because of lockdown and he didn't refund also giving many excuses and lying to all o[censored]s.

Product page on instamojo: https://www.instamojo.com/BRIKATE/3m-8210-n95-mask-and-respirator-niosh-approv/

There are about 30-40 o[censored]s who fell into scam like this.

Seller calls himself as malliga arjunar. Contacts given are: +[protected] and +[protected].

All their pages on facebook, the website and page on instamojo were brought down after cheating so many people.
I even raised a concern with instamojo - c[protected], but they did not help too. Guess they are also part of the scam.

Many o[censored]s were cheated because the pages were so genuine and there were many comments saying people received masks, and later which was known that all of them were from same scamming group.

We request to please help us in this matter and file a case against them and get us the refund. Attached is the invoice of the payment made.

I load a payment of 100 on my instamojo wallet o 10 december 2019, i have been waiting for the amount to transfer in my saved account, instamojo trying to transfer the amount to wrong ifsc code that i haven't shared with them, i requested several times on their support mail that the code is wrong, i had shared correct ifsc also but they doing the same mistake regularly and payout getting failed i am assuming now that they doing fraud to customer

Dear team i have received the booking in fab.2019 and the payment gateway hold my amount due to chargeback when i login to my account and found there was fraudulent chargeback from the client.
Even he accept his mistake and told me i had send the email at [protected]@instamojo.com but they did not resolved this.
They hold my amount and did not settled. I did several mail to instamojo some of executive said we have 6 month tat to resolve this. I said ok will wait for that
Now more then 9 month still they are not resolving that issue is this fraudulent activity which they are doing how can any one trust on this payment gateway
Now please look in to this matter and do close these case

Case id c[protected]
Case id c[protected]
Case id c[protected]

Instamojo doing fraud process by hiding their process and terms and condition.
They approved my account earlier and after doing the business for almost a month they suddenly blocked my account with a message
"you cannot collect payments through instamojo. Unfortunately, your business is not compliant with our terms.". They are fooling there customer please help me in this.

There was no prior intimation or notice was sent to me.
They have disabled the option to take the money out in my account too.

This is a complete scam.

I have 70, 000rs pending in instamojo wallet and not paid out to me.

I want my money at any how. I am ready to go to court.

Please help me in getting my money back.

Dear team,
This is to inform you that i am online payment through my icici bank account[protected] i intrested in udyog adhar but not mak my udhyog adhar, udyog adhar government site free of course these site my 1850 rupees deducted but not refund, i am regular mail send and reminder n reminder but not respond my mail and not refund my money.. Nijam ahmad

I had made payment of Rs. 1 Lakh through instamojo payment gateway. But instamojo has neither transferred the funds to ecommerce company (Markrefral) nor returned back the amount in my credit card since 5 months.
They are only saying we are looking into the matter.
The details of the transaction is as under:

Purchase Details
Payment ID MOJO9121Y05A98261331
Buyer Name Gaurav garg
Buyer Email Address [protected]@gmail.com
Buyer Phone Number [protected]
Purchase Date Jan. 21, 2019
Price INR. 100000.00
Quantity Purchased 1
Total Purchase Amount INR. 100000.00

Dear sir
I Avinash Toshniwal made a payment of 9500 INR through mobiwik into instamojo. They said it will take 2-3 working days. First they verify my all documents and at day of payout they hold my account and say the given documents are not correct. I file a refund request then they said it will take 10-12 days but now they are saying my instamojo account is in nagative with -233.64 INR . And they again put on hold the money. Either they are not transfering my money in account nor refunding my money.
My payment ID-
MOJO9607605W17756595
Case id - C[protected]
Buyer name - Avinash Toshniwal
Buyer email id- iresh.[protected]@gmail.com
Buyer mobile- [protected]
Mobiwik number- [protected]

Please help me out with this issue as soon as possible.