Instamojo Complaints & Reviews

I had made payment of Rs. 1 Lakh through instamojo payment gateway. But instamojo has neither transferred the funds to ecommerce company (Markrefral) nor returned back the amount in my credit card since 5 months.
They are only saying we are looking into the matter.
The details of the transaction is as under:

Purchase Details
Payment ID MOJO9121Y05A98261331
Buyer Name Gaurav garg
Buyer Email Address [protected]@gmail.com
Buyer Phone Number [protected]
Purchase Date Jan. 21, 2019
Price INR. 100000.00
Quantity Purchased 1
Total Purchase Amount INR. 100000.00

Dear sir
I Avinash Toshniwal made a payment of 9500 INR through mobiwik into instamojo. They said it will take 2-3 working days. First they verify my all documents and at day of payout they hold my account and say the given documents are not correct. I file a refund request then they said it will take 10-12 days but now they are saying my instamojo account is in nagative with -233.64 INR . And they again put on hold the money. Either they are not transfering my money in account nor refunding my money.
My payment ID-
MOJO9607605W17756595
Case id - C[protected]
Buyer name - Avinash Toshniwal
Buyer email id- iresh.[protected]@gmail.com
Buyer mobile- [protected]
Mobiwik number- [protected]

Please help me out with this issue as soon as possible.

Payment id mojo9121y05a98261331
Buyer name gaurav garg
Buyer email address [protected]@gmail.com
Buyer phone number [protected]
Purchase date jan. 21, 2019
Price inr. 100000.00
Quantity purchased 1
Total purchase amount inr. 100000.00

Copy of the above transaction was done with instamojo on 21.01.2019. They had not refunded the amount for more than 5 months had passed. They are saying we require clarity from the seller end. They are giving the same reply since 5 months

Hi gaurav,

We require the clarity from the seller end. Hence, the transaction is pending.

Hi seller,

Please reply.
Regards,
Satabdi
Support | instamojo

Instamojo doing fraud process by hiding their process and terms and condition.
They approved my account earlier.
They suddenly blocked my account and saying that your service is not in our list. They are fooling there customer please help me in this.
I want my money at any how.
I am ready to go court.
But i unable to understand why they can do suddenly such kind of things without customer notification

We have payment gateway of instamojo payment service. From this monday they hold our payout without any information.
I contact their team but they didn't provide any solution of that. & provide us any exact time.in five days they said only that we need some time. Very worst customer service of instamojo. I am requesting you please clear our issue.

I want to tell you that i bought a saree from [protected]@gmail.com website, which i paid rs.396 which i have not received yet. So i request, please refund the amount in my respective payment account. They not reply anything or not any information provided to me related for this issues. I try to many times but i didn't get any response from [protected]@gmail.com. Please take a valid & strike action against this fake website.

My case id is (C[protected].. My payment rs.. 4900 for education. It's transition id is. (Mojo9110i05w[protected]. Instamojo refunded my amount refunded amount doesn't credit back in my account. Plz refund my amount in my account as soon as possible.. My details. Is given below. Mobile. No. [protected]. R. Mail. [protected]@gmail. Comthis is very bad experience from instamojo.. No any mail and no customer support from instamojo. Insta mojo is very bad and fraud complany. Henot refunded my money in my account

My case id is (C[protected].. My payment rs.. 4900 for education. It's transition id is. (Mojo9110i05w[protected]. Instamojo refunded my amount refunded amount doesn't credit back in my account. Plz refund my amount in my account as soon as possible.. My details. Is given below. Mobile. No. [protected]. R. Mail. [protected]@gmail. Comthis is very bad experience from instamojo. Than i go to the consumer court.

Instamojo was accepting my payments from clients before approving kyc, a total of 7 times since april 22, 2018.

Now, someone made a payment and they have accepted it in instamojo account. It is supposed to come to my bank account.

I uploaded my documents for kyc, and they rejected with invalid reasons as below.

Now, they are not transferring my already received amount. They are telling that they will transfer it to the buyers account instead of mine.

Conclusion: if you are rejecting my kyc, then future payments should fail, not the past payments. If you have accepted the payments then it should come to me not to my buyers account.

Transfer the amount to me asap, or else, i will come to your office with my lawyer.

Below is the last email received:
Hey,

Unfortunately, we are unable to support online payment collection for your business.

Although the details are confidential, it could be for one of the following reasons:
1) your business is not compliant with our terms of service.
2) your business did not fulfil our internal risk assessment requirements.

Any unpaid transactions will be refunded to buyers immediately and will reflect in the original payment instrument within 10-12 business days.

Regards,
Shalvi
Support | instamojo

I used instamojo to send money to my ant rs. 4422 into my account that i dint receive, after then i have been mailing them and its been two months now, they replied that pay rup 108 in a bank account, i have paid that, sent screenshot, now they are not replying and not refunding my money either. I am stuck with this issue and mailing them daily but they are not replying. I have tried contacting then everywhere but getting mails from different executive everytime i get it and that also about request closed and merged and they just fooling ourselves. I have been waiting patiently but now its enough. I need money back into my account or take an action.

I order this website some electronics goods but they cheating me product no shipping, no answer
Also asking debit card details
They sent one link to my mobile that contain virus to take otp
And also they give one fraud bank account
Like this-no ([protected]*)
Bank name (Yes bank)
Ifsc - - yesbocmsnoc
Account name (Good deal)

My payment id is mojo8827005a04962808
The seller has initiated the refund but still
The money is not refunded please refund
The money as early as possible. Please
Refund the money that the has initiated
The refund on 30/8/18 but till today i
Don't have any clarity about the money
Please reply soon. I think you will reply
To my complaint

I have transferred rs 10 from my credit card through "instamojo" link but unable to get back the amount as the link is invalid. Tried calling the support never was able to reach it out. E-mailed support and was informed to wait for 48 hours of time it's been 2 month still awaiting for the response. Pathetic.. One of the fraud websites. Kindly beware of this fraudsters and never recommend.

Date: july 25, 2018 at 2:46 pm.
Payment id: mojo8725005a65377665

Dear sir i have used payment gateway of instamojo.. My customer payment for digital products from my website.. But some other reason customer want to cancel.. After cancellation i have to return the money... So i clicked on instant refund in instamojo.. But its going one month but still not refunded... There is now customer care calling number in instamojo.. There is only email system but reply after 7-8 days... Im not getting response from instamojo... Instamojo is fraud company.. They are cheating.. One day customer care called me, when i asking for refund he disconnected my call... And instamojo customer executive all are indian, and it is learned in hindi that hindi language is his mother language but they are saying we can not hindi... So i request you to kindly action in this company... Do not make business by frustrating customer..

Payment id - mojo8625005a36233029

I made a purchase online on MEDNEAR SITE i paid through online debit card
after few days MEDNEAR CANCEL MY ORDER AND HE INITIATED FOR REFUND MONEY BUT IT IS NOT REFUND IN MY ACCOUNT I TALK TO MEDNEAR ONLINE SITE BUT THEY GIVE ME ONLY REFUND ID C[protected]Jun-2018.i contact instamojo but they also did not responding please help meregarding this MEDNEAR SAYING WE ARE REFUND YOU THROUGH INSTAMOO YOU TALK TO THEM

Payment date: 29th may (3 transactions)
Amount: 700 inr, 3500 inr & 8400 inr
2 different clients.
Refund requested: 5th june

I am a seller and my 3 payments were stuck which were made by my clients. According to instamojo, i'm doing fraud with them and they are asking me for service proof. My website is automatic and i was away for a few days from my computer and i had appointed no one to handle the transactions which is why my client's orders were stopped and never delivered.in a few days when i did not recognize this issue, my clients messaged me and asked me for a full refund. I processed the refund from instamojo but my clients never received the money and now instamojo is ignoring me they asked me to pay them 300 inr to process the refund.

I have transferred rs 10, 000 from my credit card through "instamojo" link but unable to get back the amount as the link is invalid. Tried calling the support never was able to reach it out. E-mailed support and was informed to wait for 48 hours of time it's been 2 month still awaiting for the response. Pathetic.. One of the fraud websites. Kindly beware of this fraudsters and never recommend.

Instamojo case no: c[protected]
Date: april 06, 2018. 03:35 pm.
Payment id: mojo8406005a42985930

Sir i have done transaction from these site they have taken my money and did not return me back or transferred in my bank account plzzz help me i am a poor guy
Plzzz help me sirrrrr plzzz
I will do sucide if they did not helped me
I have transferred money and they said they will initiate money to my bank account but they have cheated me
They taken money and not initiating in my account
Money of 50000
The photo which i am uploading is just 1 part i have done like these transactions 5 times 😭😭😭😭😭😭😭😭😭😭😭😭

Makemyvacationclub - payment via instamojo but not response from instamojo for mail or customer care our customer care always busy [protected] instamojo transaction id - mojo8120005a75863391 is not refund in my account? Compony address noida uttar pradesh mobile[protected]. Much more police complaints makemyvacationclub against fake transaction via instamojo

We were using instamojo as a payment gateway for our e-commerce company (www.candidknots.com). we had initiated refunds to all our customers but not credited to our customers account. But instamojo is claiming that amount is credited to their respective bank account by showing a fake bank transaction number. We inquired it with customers bank but their bank clearly said that no transaction has been done using the transaction number given by instamojo. 1000% fraud company.

Hi team,

This is with regards to the refund amount transferred by the instamojo company with bank ref no 75503727347016904769262 where as same have bot been credited to my account.

Could you please credit my amount back to my account.
I have sent out an e mail to boi. [protected]@bankofindia.co.in but have not received nay response.

Also submitted a grivenance form also with ref # 1-[protected] but no response.

Call to customer care no also but have not anything from them.

I really frustrated with the boi services.

Please provide me the highest level where i can raise my concern.

Please contact me [protected]

Hi,
I just placed many mails but there is no reply. Today morning at 11:45 i made a online payment for shopping to fancyfab. I came to know that is a fake company. My payment is made through instamojo. I request you to please stop the payment. Kindly do respond to customers.

This is my proof of payment. Kindly respond.

Thank you for using your sbi debit card 459xx6846 for a purchase worth rs426.93 on pos imjoin1197532 at instamojo technologies txn#[protected].

After numerous emails the company assures me of returning my money.. It's been 20. Days nd i have not yet received the same.. Is it hopeful to get the amount on the grounds of proving dsc token-usb?

It is totally unfair not to repay and hold the amount by being the 3rd party. Do not believe the instamojo.com the caller support is not responsive nor the complaint department of the website

We have created our company payment gateway through this site but after some tym they hold our coustomer payment by not clearing my payouts and i have to give our services to customer without any income. They are just not clearing my payout and when i talked to them they told me that they will clear it in next buisness days but till that i have not recieves

Cheating instamojo for the first two transaction they delivered my amount to my bank account after i believed them i have more money transaction when it comes to bulk amount they holded my money iam begging for the past one year no response. The same inbuild mails are receiving... Iam so tired

Mojo7918005n76477746
Mojo7916005a85026079
Mojo7914005a37912108
Mojo7913005n47286772
Mojo7911005a15120574

I bought a ebook from instamojo on 18/09/2017 for rs249 the buyer was rajdeep singh, the ebook was having a description "complete guide for ibps so it", by looking at the discription i bought the ebook but when i made the payment and downloaded the ebook and start reading it there was nothing all the notes of the chapter were in complete not even the basics thing were explained in the notes and yet they are claiming it to be a complete guide, i can provide the proof that notes are completely rubbish. Then i made a request to instamojo for the refund and they created a case with case id c[protected] and payment id mojo7918000a76475179 but the case was closed with a comment from seller that we don't refund for ebooks. It was not mention anywhere that ebooks refunds are not made. I tried to contact instamojo but they did not replied. Please look into this because they are not only cheating with money also are playing with future of 100 of students and companies like intamojo which only look for there profit not for customer satisfaction should be closed because they helping the seller like rajdeep to play with others money and future.

I have done allmost 15 lac bussiness in just 2 months but one customer is rase fake complaint in instamojo, without any verification and they stuck near about 1.5 lacs. They are sending mails and other things and they just giving me tension please dont intigrate instamojo in your online bussiness, its a cheater compony. They have no numbers. Cheater conmpony.

Hello sir i am SACHIN DHUPIA. Someone use my debit card for the shopping from company INSTAMOJO. The transaction done from the Mumbai and i was in Jaipur ( Rajasthan ) at that time and my debit card was in my pocket. so i cannot able to understand how it can possible? so i request to the company that please provide me information about that transaction and the details of that person who use my debit card. I already complaint in cyber crime bureau. I have an FIR copy which shows that it is a fraud.
Transaction id is-#6888
Date of transaction- 09 July 2017

I signed up with Instamojo to accept payments from customers. after accepting almost Rs. 13833, i was waiting for a payout. I tried every possible way to reach them but nobody replies. Phone number on their website is forever on voicemail. Nobody replies to emails or tickets.

It looks like my money is stuck with them and there is no way to get the payment other than legal notice.

I have lost amount of 12 lacs to Instamojo. I am using word lost because it is now more than 8 months. In this time, I have written them emails, called them on every possible helpline number. I even visited their office thrice but got no result. I blame myself why I chose them for my business. I am writing this review to stop other people from being exploited by this cheat company.