Kinley Mineral Water Complaints & Reviews

And now to make the plastic quality look appealing from outside, it seems kinley is air pressurizing the water bottles from inside by reducing some amount of water(5%) and filling that space with air .This is my recent observation with one litre Kinley water bottle which actually had 950 ml water and 50 ml air.

We have been using kinley water for the past 8 years in saidapet locality in chennai.But for the past 6 to 8 months their supply is not prompt. we are thinking of changing to other brand. Its really not the way to respond to a regular customer and a black mark on the company.

Archana Consultants Pvt. Ltd.

KINLEY — Quality complaint

We are suffering with throat infaction from last one week just because of Kinley water bottel which we are purchased from ayangar bakery in Secunderabd, please take a quick action on the quality

Regards
Arun
[protected]

Please take a serious action on company others should not sufare due to this kind of quality problem

Mere paas duplcate water packing ka video my contecet no [protected]

Mere paas duplcate water packing ka video my contecet no [protected]

Dear madam/sir,

I am Das from chennai and your costumer for many years (17670). Though Kinley water is expensive we buy and use for the quality of Coca Cola.

Last week supply of 25L can we were shocked to se a leaf inside the water can (B. No: SR294 time 23:34 dated 7/12/12) we made a complaint to helpline over phone and complain no.FSR-KN12120042 .

A person introduce himself as he is from Kinley came to our house on 15/12/12 inspected the can and accepted the fault then he was very keen in tampering the seal which we didn't allow.

Then when we asked for his ID card it says MCR for S. R. Water company (P) Ltd.

Now this shows how Kinley his handling its product. We have lost hope with Kinley costumer care or its quality control. This upset us very deeply so have decided to approach media and court.

Have attached a image with this mail.

This is to inform you that I have got 4 jars of 20 litres each of Kinley water and paid security amount of Rs.300/- each jar/bottle I.e. Rs.1200/- in total. The security amount is refundable. But when I asked the kinley water suppliers to take back their bottles and refund the security amount, they did not pay any heed to my multiple requests and now they are not answering my calls also. I have taken the service of water at Pitampura, Delhi. Very poor customer service

In Madurai Mattuthavani bus terminal in platform no:1, they are selling the 1 litre kinley mineral water bottle for Rs.17!!!??????But the amount printed on the bottle is Rs.14(MRP).Why they are cheating the consumers or may be the technique of the manufacturers???Is there anyone to look after this kind of cheaters??Need prompt action to stop these kind of activities.

On 17.08.2009, I had taken two 20 ltr bottles from m/s SUNNY ENTERPRISE, 177/21, B.L.SAHA ROAD, KOLKATA-700033, MOBILE:[protected] against payment of Rs620 i.e. Rs 1020 minus discount Rs400. On 19.1.2012, I requested for return of one empty 20 ltr bottle for which the above supplier said that Rs 100 will be returned though I felt that the amount is rather paltry I still agreed.Inspite of several telephone calls and repeated assurances the bottle has not been taken neither the deposit money returned.
The whole experience has left me with a bitter feeling towards service from a reputed 'brand equity' as Kinley.

Request your kind help/assistance.

Yours sincerely,
Prithviraj Mookerjee
Tel:24720384

I agree with Sathiya. I am also trying to get my deposit back from South India Beverages Pvt Ltd. Initially they told me that their contract with Coke is over and they will slowly return the deposit money. Now when I call them, no one answers the phone, just some ring tone comes. If you find out how to get the deposit back, do let me know at [protected]@yahoo.com

i ordered few cans of the 25litres.. the service is like ... very very pathetic..
i even haf spoken to the manager.. his another .. all they say is that.. they are delivering
wher can i go complaint further.. cruz big company such this dun even wanna return back our deposit

The tap supplied for us is defective. The water is leaking. KINLEY distributor at[protected] is not helping us. They gave a number ([protected]) to contact a person responsible for tap change. He is such a reckless person. He dodged us for 15 days not telling us when he will repair. He gave only false statements. We complained to the distributor at chennai (mentioned above). NO USE AT ALL.

We called again the TAP changer (Anand) He used very wrong words against me. I as a customer really felt BAD about this. I prefer to bring this to justice.

I brought two bottels of Kinley Miniral water, & open one bottel for drinking the water or drank it.
after drink the water i was ill.when i check the water & bottel, i found sum germs & bactaria in the
bottel.water was infected them.i have one seald bottel also, & it is infected also.I will clame on coca-cola products.

It is the worst customer service I have ever come across, very late delivery after a 1000 phone calls, along poor quality of water.Absolutely Unreliable!

we want details view of the revenue genrated in the last quarter of 2009. And about company profile.

Kinley water — No proper supply

We are using Kinley water regularly. We are calling said COO Mr. Yashwant and Some Mr. Montu who are looking after the supplies in Gurgaon but the are not even picking up phone. I have told them before if they can't supply, they may cancel and return my Jar's deposit. But one week before they have romised me proper supply.

sir,
iam not receiving your kinley water suplay from past two months. irregularly they sending, if we inform on phone also. please let me know immedietly, old customer from so many years.
if not possible please let me know, i have to arrange alternative.
mobile [protected]. hyderabad

I am staying in Masab Tank area. Every time I am facing lot of problems. I am getting water by time. I should cal them atleat 10 to 15 times. Means its taking more than one week for deliver 2 cans. I don't know the reason. Pelase try to rectify this

I also agree with kinley as they are very worst in delivery and i switched to Aqua fina and seems that they are worst than kinley.

I have mailed to both the companies and no response from them. So seems in India we cant expect the service when all thing are corrupted.

Its been a week that the water supply given by the company has very very bad taste to the water.
Even after repeated complain they are giving deaf hear and top of it say that the ozonation problem hai but still water is portable. The water tastes like drainage or vomit still they want the consumer to drink such water.
Hats off to such service.

Supply of mineral water 25L is very poor, we have make minimum of 4-5 calls for a delivery. When we want a raise a complaint with the manager. They follow the same rule, either his line will be switched off or busy at the moment. Never bothered to call back. Even though the water is good but because of the poor service Planning to change brand.

The supply is very poor and badly organized. in spite of repeated calls there is no response. When I called their complaints Manager Mr. Madhunath (Ph: [protected]) ( this number was given by Kinley) the person attending says this number is not related to Kinley!!! Complaints to their supply Manager Mr. Gopal Ph. No. [protected] yields no response. It is a totally useless service eventhough they claim to be a reputed MNC!!! TK Arun

Kinley drinking water — Security Refund

This is regarding my security deposit of 1050/- which i gave against three Kinley 20 lts. bottles. The distributor Mr. Shailesh ([protected]) of east delhi has been one was okay till you needed the water bottles, the minute I talked about the security refund, he became very rude and stopped taking my calls.I strongly recommend everybody not to deal with Kinley people.It's been now almost six months that I have been calling Shailesh (as I was given no other contact) but in vain.Hope the higher authorities do the needful.

Yes the service is really poor and they deliver after 5-6 calls and after 3 days only----Ridiculous, and the bottles are also not clean and upto mark like in the begining...Coke loosing its reputation and also they increased their price by 10/- now 25lts is Rs80/--

The service is poor - in addition to the headstrong behavior of the delivery personnel. They are adamant enough to say that the frequency of supply will happen only at their convenience. The supply thought started almost 7yrs back with twice a week, came to once a week and then once in a fortnight. For the past 3months, it is just 2visits and when i enquired, the response i get is take it or leave it. There is absolutely nothing called customer care or anything.

Kinley water has to change their distributer for chennai - perticularly S, R, water, i do agree being a corporate client the local distributer S.R water is not giving proper response for the long relationship customer like HCL the S.R water company call center people was not trained peoperly and they didnt understand our requirements peoperly,[protected] and even their manager Jayaprakash[protected], also doesnt care about the clients, i belive they are working for us now they thinking like they are gods by providing water for money they cont be god Kinley has to grow in chennai then they have to change the Distributer first.

i have ordered for 25litres bottle on friday and me havent got your delivery till date.we hav children at home and we are finding it very difficult to manage without water as it is very essential in a place lik chennai...we would like you to check up with the dealers in nunungambakkam. we have been facing this problem for the fast 3 months...if no immediate action is been taken we will have the shift to other companies.ur customer no is 055009

Kinley water — non supply of kinley water

SR Water Co in nungambakkam who supply kinley thinks customers are fools.they take booking for refills and don't turn up for even 3 days.as if people have no other work but to sit and wait for them.they should have some schedule and proper follow up.This is business ethics Coco Cola should monitor this and explain why consumers are allowed to be exploited.No proper response from most of the tel nos. We are extremely disgusted.This is not business.

I had booked for supple of two tubs of Kinley water from SR water on 25/07/2011. I have reminded them on 27th and once again on 28th. Till 29th they have not supplied the water. There is one Mr.Jayaprakash who is supposed to be incharge. He does not pick up his mobile phone when called. It is high time they improved their service or return our moeny which they hold as deposit.

Francis Gregory

I totally agree that the service of S R Water is simply poor. They have to be reminded half a dozen times and they make empty promises. I feel that Kinley authorities should give distribution ship to additional persons who have the ability to supply atleast within 24 hours. Also they should monitor their services periodically. Mind you that people are waiting to shift loyalties when they find a better service provider.

Somanathan

I am consumer of kinley drinking water from supplier Bose Enterprise 68G, Purnadas Road, kolkata-29 since April 2011.Everytime, I face difficulty to get drinking water from your company through the above supplier.After 4-5 times telephonic calls, they supplied which are very irregular.
Recently on 3rd october 2011, I contacted the above supplier for drinking water but she refused to give supply during durga puja holidays upto 6th october 2011.Supply of drinking water mostly comes under essential services and stopping of such supply without giving any prior information is not only problematic for the consumer but shows highly irresponsible behaviour of the supplier.The attitude and the behaviour of the supplier is very rude towards consumers.

In the above circumstances, it is requested to take immediate action against the supplier and also restore the proper and timely supply of drinking water.It is also requested to intimate the name of other suppliers at Ballygunge/Gariahat area(kolkata-29), so that we can get timely supply of drinking water as per our requirement.

We are consumers(Flyjac Logistics Pvt Ltd, 25-32, 1st Floor, Readymade Garment Complex, Guindy, Chennai-32) of Kinley drinking water in guindy branch. We are getting 10 CANS from Kinley daily. Your distributors are giving very poor supply. We are not getting water on time. We are getting water late, that too after many calls and reminders. To solve this, we had asked atleast for extra 5 CANS of Kinley daily to avoid deficiency of water problem. But we had not even got extra CANS daily even after many requisitions. So, we are suffering daily. This had became an endless issue. Even after complaining to higher levels, there's no solution.

Supply is not only poor, the 20 litre jars are having leaks.
if you tell the franchise he says, buy another jar?? How sweet

I am a customer in Chenni. My customer ID 47870. This time I booked a refill on 19th and I am yet to get the supply. Last time I had to make a complaint to various people to get a refill. Water is not a scarce item like cooking gas. And coca cola being an international brand should not continue this business if they cannot supply a can of water in two days. What a sorry state of affairs Will the company look into this and pull us the concerned. My mobile no. is[protected]. Grateful if some one can call me and check.

I too have quit Kinley supply because of the same reason. I Now want to know how to get the deposit back. Because inspiteof repeated request to the customer care, supply manager, can closure section, of SR Water. to close my accournt, take back their empty cans & refund the deposit, no respone or action till date, since the past 2 months. lethargic attitude & poor service.
KIndly do the needful immediately.
Consumer no. 38872, Chooloaimedu, chitra apts.

Terrible, horrible service by Kinley. I would advise anyone planning to buy water not to do so from Kinley. They do not deliver the water even after a hundred calls, they simply ignore your calls after that. I have spoken to everyone from the manager to branch in charge- absolutely no response. They do not bother to even refund the money...Why set up a company if you cant be bothered to deliver water? I am thinking of taking legal action against them. Can anyone let me know how to go about it?

I am customer of kinley water for the past 10 years and the service was good.But of late the supply is delayed for 3-5 days and to get water we have to follow up continuosly. It is very difficult to get the phone line and by chance I get the line the reply will be there will be delay as there is no sufficient cans available. Coco-cola being the largest selling company it is a sorry state of affairs that the customer service is not being taken care to ensure water supply. My customer id is 34681 and my contact no is [protected]. Hope the company will take action to resume normal supply.

The new bottles of Kinley are of inferior quality which could cause tremendous damage to the reputation of the company. Kindly provide bottles with good quality plastic and uphold the name of kinley because the name of the company is not only preserved by the quality of the water but also of the bottle.

WHEN I BOOKED FOR 25 LTRS CAN TO DAY I WAS TOLD THAT TO RE BOOK AFTER 10 DAYS
THE PLANT IS OUT OF ORDER . SHOULD NOT THE COMPANY MAKE SOME ARRANGEMENTS TO TAKE OF THE REGULAR CUSTOMERS
WHAT DO WE DO FOR THESE 10 DAYS . THEY ARE SRE NOT SURE THAT EVEN AFDTER 10 DAYS THEY WILL BE ABLE TO SUPPLY
PLSW ADVICES US
FRANCIS

NO SUPPLY OF 25 LTRS WATER FOR THE PAST ONE MONTH EVERY TIME THE SAME REPLY. PLANT PROBLEM SUPPLY WILL START NEXT WEEK..BUT WHICH WEEK NO ONE HAS THE ANSWER. WILL THE PLANT WORK OR NOT PLS ADVICE ALL UR CUSTOMERS WHAT IS HAPPENIG

What is this stupidity of selling rs.18 bottle at the cost of rs. 20. At place ansal, gaziabad.

Kinlay is cheating. I never expect this behaviour from kinlay.
I am also faciing the same problem with kinlay. They are not at all responding properly. I think
Kinlay is stopped their services.

Poor Service..Cocacola should stop online bookings..pathetic customer support ...never expected poor quality service from the reputed brand

I am based in Gurgaon and for the past one month the supply of Kinley water has been very erratic and this week I have not got any water at all. I am an old customer and our usage is 3 big bottles a week and am suffering for being a loyal customer. I am getting replies like the plant is shut, the supply of empty bottles is not there (apparently they need 22k and they have 8k ) etc. I have contacted everywhere from the dealer to the ASM to Coca Cola helpline but to no avail. Seems like the company doesn't need its customers! Without any clear indication on when the problem, if at all, be resolved, I have already started looking elsewhere... It is the same case with other people in my locality.

Shruti