M3m Smart World Developers Complaints & Reviews

I booked a unit in M3M Gems Smart world (N21A) under the 10:90 plan in December'2021 and have deposited total of Rs 9Lakh (2 Lakh via RTGS and 7 Lakh via Cheque) as an initial booking amount. After booking the unit, I followed multiple times with a builder for a year to get the BBA document and other formalities completed. After almost 1 year, they have mentioned that my unit is under Frozen status and once the 80% of the units gets completed,...

I have booked a 3.5 bhk apartment in smart world gems 89, Gurgaon via channel partner "Aryan reality Infratech" by paying 2 lacs as EOI on 15th Aug 2021 to Jeevan Goswami (Aryan Realty Infratech) and the paid 32.5 lacs via 2 cheques to smartworld on 30th Oct 2021.

Channel partner also offered me 2.5 % discount on their brokerage.

At the time of paying 40% i.e. on 20th Oct 2021, I was told that I will receive the receipts and allotment letter in 1 day via email and In 7 days, I will get the hard copy of the same.

Since then I have not received any document from them. I have approached channel partner "Aryan Realty Infratech" and smart world multiple times and they always makes false promise.

During the end of Jan-2022, Channel partner told me that my unit is frozen and will get the allotment letter by end of April. I believe them but nothing happens by the end of April. and they again told me that I will get the allotment letter by June end, same happens by the end of June, and told me that it will take another 2-3 months.

In the meanwhile, I have approached builder Smartworld multiple times and they also making false promise and not giving the allotment letter.

Now situation is that, Channel partner "Aryan realty Infratech" blaming smartworld and asking me to file court case against them, and builder saying the they are not responsible for any commitment made by channel partner. Even the cost sheet, On the basis of which I have booked the unit is not confirmed by builder.

After 9 months and facing lot of harassment by builder smart world and their channel partner "Aryan realty Infratech", I have completely lost faith in both of them. they both are blaming each one and neither giving my money(with interest) or allotment letter.

I am already planning to file a criminal case of mental harassment against both as well as civil suits in HRERA/Consumer court.

I am writing this complaint against M3M smart world builders for their unfair practices, mental harassment and denial of refund booking amount.

I would like to highlight that I booked a 2.5 bhk flat through smart world developers in their smart world gems Sec 89 Gurgaon project on 23rd Nov 2021 by paying amount Rs. 7 Lakhs (2 Lakhs online transfer and 5 Lakhs through cheque no 664661) as 10% of the bsp of the flat (Payment proofs attached).
At the time of booking, I was promised that I will receive my allotment letter in next one week and no booking receipt was provided against my booking. Also, I was told that I can cancel my unit any time before BBA (Builder Buyer Agreement) and can receive refund of my full booking amount.
Since November I am continuously chasing the RM and channel Partner for my Allotment letter, however, didn't received any response.
After waiting for two months and continuously chasing them on emails and phone we decided to visit their sec 82 gallery office on 27 Jan 2021. We met our RM there and he told us that our unit is Frozen one and they cannot provide allotment for this until they get DDJAY approval for the same. However, he promised and assured us that we definitely get our allotment letter by 15th March 2022. Also, he scared us that our booking amount will be forfeited if we cancel our unit at this time.
We trust their assurance and promise and wait till 22nd march but didn't received any confirmation or allotment.
When we again visit their office on 22nd march, they provide us a new deadline of 15th April. Once again, we trust them as we don’t have any option other than waiting.
When we checked on 15th April again, our channel partner told us that he is not sure when we get allotment for our unit, and we sense same response by RM fake promise as well.
After 5 months waiting, a lot of harassment and observing fraudent behaviour of the Builder, we completely lost our trust on them. Finally we decided to cancel our unit and send a cancellation email to smart world CRM Team on their email id ([protected]@smartworlddevelopers.com) and asked for our full refund of money. However as expected, there was no response or acknowledgment on our cancellation email as well.
After waiting for almost 2 weeks, we visit smart world head office branch situated at sec 66 Gurgaon and asked for our refund, but they completely deny our request and told that they don’t have any cancellation or refund policy. When we asked for any such written statement or policy document, they asked us to wait for 48 hours. Now they are not refunding our amount neither they are acknowledging cancellation.

I would request you to registar legal complaint against them and help me to get my refund of booking amount. I am also planning to file a consumer case of fraud against them.