Mayan Palace
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Mayan Palace Complaints & Reviews

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Fui estafado por mayan palace y ya no hallaba la salida, mi membrecía ya estaba pagada en su totalidad y ya no quería seguir pagando la cuota de mantenimiento pues cada vez era más cara. Tenía la categoría más baja de todas y cada que les decía que quería cancelar me decían que lo que me convenía era subir de categoría, pero a un amigo le pasó igual y se metió en más problemas. Ya no había de donde escoger pues la mayoría de los hoteles que ofrecen son de todo incluido y lo que ofrecen es cada vez de menor calidad. Por otro lado ya no podía, ni quería pagar la cuota de mantenimiento. No me importaba recuperar lo pagado, solamente quería no seguir pagando. Estaba desesperado de verdad, había quien me decía que ya no pagara, pero temía las consecuencias jurídicas y mayan palace como vio que ya de plano no iba a acceder y comprar otra membrecía más cara, ya mejor me dijeron que no es posible cancelar y que la única oportunidad era que vendiera mi membrecía, cosa que ya después de investigar vi que obvio lo dicen porque es imposible y cómo iba a meter a alguien más en esta estafa, no me sentiría bien embaucando a alguien más. Mi mejor opción fue cancelar, lo hice por medio de la compañía mexican timeshare solutions, no me cobraron nada por adelantado, tampoco me recuperaron nada de mi dinero, pero yo desde el principio les dije que prefería que fuera rápido, porque ya no quería seguir pagando más dinero y que no me importaba recuperar nada, fue un proceso de 4 meses y listo, no más deudas con mayan palace, cometí un gran error, pero menos mal que fue por 5 años y no por 99 años.
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    Hace 3 años mi esposo y yo fuimos de vacaciones a méxico, e ingenuamente compramos lo que para nosotros era una inversión y oportunidad de negocio, pero en realidad terminó siendo nuestra peor pesadilla. Primero intentamos rentar nuestras semanas como nos habían dicho, pero lo único que conseguimos fue que nos volvieran a estafar, un año después mi marido enfermó y se nos complicaron los pagos así que quisimos venderles de regreso nuestra membresía como ellos nos había dicho que podríamos hacerlo, pero nos dijeron que eso no era posible, así que les dijimos que entonces ya no deseábamos la membresía porque no podíamos costearlo y nos dijeron que no solo no podíamos, sino que también nos penalizaría. Fue la peor pesadilla yo estaba muy angustiada por la salud de mi esposo y además tenía que preocuparme por pagarle a estos abusivos rateros de mayan palace.
    Entre mis conocidos, hay una pareja que pasó por una situación similar con un tiempo compartido y me recomendaron la compañía mexican timeshare solutions, dándome buenas referencias y explicándome como los habían ayudado, sin dudarlo los contacté y como ya tenía referencias los contraté inmediatamente, para mi buena suerte fueron nuestra salvación, cancelaron nuestro tiempo compartido y evitaron que siguiéramos pagándole a esos rateros.
    Espero mi testimonial sea de ayuda para otros vacacionistas y piensen 2 veces antes de involucrarse con estos rateros, desconsiderados.
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      3 years ago me and my husband acquire a membership with Mayan Palace, we think that could be a great idea to invest on a timeshare
      We wanted the cancellation but the resort denied that possibility while in the timeshare presentation the salesperson told us that we could cancel whenever we want it, of course it was not true. Bad treatment and a misleading membership, the first year was fine, then the problems started when we received a extra charge from a service that we didnt used it. The cost of the maintenance fees, totally is a crazy price and out of our possibilities. I think that Mayan Palace resort is one of the worst places in the world.
      We found Mexican Timeshare Solutions on a timeshare users group website and we hire them. I highly recommend Mexican Timeshare Solutions if you want an honest, responsive means of getting rid of your Mexican timeshare. Mexican Timeshare Solutions took no money upfront .I paid them after they sent me documentation from the Mexican court that my timeshare was revoked
      You dont have idea how much I battle with those people to let me go out, all was my fault for not read the contract in time, but now friends you know it, so stay alert.
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        My sister and I both owned at Pueblo Bonito, Sunset. We were there in 2011 and got sucked into a presentation at Mayan Palace. Being stupid and believing this would get us out of our existing timeshares, we signed on. We had to pay $13, 000+ to them as well as $7, 000 to transfer ownership through TimeshareResaleMarket. We made that decision based on repeated lies. we checked with them two years ago and of course they don't want to buy it back and we had not found a reputable sales agent to get rid of it that way. Even we offered to sell it for half of what we paid for it.
        We found "Mexican Timeshares Solutions"; we called them and was promised no payment until the contract is canceled. We provided them with everything they needed and cooperated with them to help them do their job. They delivered on their promise they did cancel the contract.We honestly highly recommend their services and do not pay anything until the contract is canceled. After a nightmare, now we can rest.
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          I bought a time share at mayan palace as an investment and was told i could use the equity to purchase a one or two bedroom. They have totally lied about everything they said they were going to do. They are impossible to contact. They said they fired the manager who originally sold the time share to me i do not believe that happend. The same sales person sold my girlfriend a time share that i heard him say they would sale her time share for exchange for hers because she was trying to get out of her old one. She signed the papers and was stucked with two. They completely lied to her and continue to do so. She had not had any success in resolving her issue with the same time share company. She also had another couple that were friends of hers that bought and they were lied to and promised a bunch of stuff. Tired of so many lies, we found a company that cancel timeshares, we contact them for a free consultation. They sent us a contract where was established if they do not cancel our contract we do not have to pay anything to them. They got the cancellation of 2 of our contracts and they are working in our other contract. We are happy we the results and we want to share with others in order to avoid more injustice from grupo mayan.
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            My mother and I were panicked when we found out our timeshare was not what we thought it was after all papers were signed. I found Mexican Timeshare Solutions online and had high hopes that we could cancel our contract. I was pleased to hear Mexican Timeshare did not want money to start off with, because we had already lost so much money. Carlos and Jennifer were always available to answer questions and listen. I trusted Carlos, and he restored my faith in Mexican culture and visiting there one day again. Thank You Mexican Timeshare Solutions!
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              While on vacation in Mexico I was talked into buying a timeshare by a very persuasive salesman.My husband and I were harangued for 2 hours and finally we agreed to buy the timeshare. The salesman made many fraudulent promises and he did not tell me that the timeshare was for one week one year and two weeks the next year. When I discovered that he had lied I attempted to cancel the contract within the 5 day grace period but he told me that it was not possible to cancel the policy. I then found Mexican Timeshare Solutions on the internet. I was skeptical as to whether they could help us cancel the contract. But they were extremely helpful and most importantly they told me that the fee was only due after the timeshare was officially cancelled. They kept me informed about the progress of the case and the whole process went very smoothly. I would highly recommend Mexican Timeshare Solutions if you need help to cancel a timeshare.
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