Planet Spark Complaints & Reviews

I have enrolled my son for this course on 1st Feb 2023.Due to some personal issues I decided to cancel enrollment on 5th. I talked to councilor Ankita Mishra and asked her to cancel enrollment. I called Mr Sannan Ahmed but he did not respond to my calls. I raised support ticket. Their executive told they cannot cancel the enrollment.
I was told there is trial period. But I did not attend single class and asked why can't I get refund. I raised one more ticket But still no response. My emi got deducted on 5th Mar 2023.
Please help me in getting my money back and cancelling emi.

They are money minded people. The counsellors are highly skilled to sell course, but once you approach them for loan cancellation request they will just ignore your calls. They have customer support number [protected], if you call to that number it will say we have stopped voice facilities then what's the point of calling them. If you email them you get automatic response, if you raise ticket from student portal you get response like concern...

Sir/mam,

I am saranya lakshmi, My son was joined in the planet spark on Aprl 2022, Total 89000/-. We paid 8000/- .Then i arrange the balance 81428/- EMi from Early salary through the planet spark customer care Mr. Abdullah Ramzin. My monthly Emi amount- 3877/- . On sep 20th, i mailed to the planet spark to stop the classes and to close my Emi. They are asking the student details. And i get the call from planet spark, in the...

As per clause and Term and condition of planet spark they have mentioned clearly "that we have a no question asked same day 100% refund policy for any unused classes for ONE SHOT PAYMENTS AND ECS PROCESS."
As we have found the class and services not as we expected, we have send request mail to discontinue the class and to get refund our payment and to cancel the EMI.
BUT Planet spark not giving any response mail to get back our REFUND as they committed. Its shows planet spark is completely for business not for education.

Don't trust Planet spark it's only a money robbery.
This Planet spark is a big online scam, I had taken admission to my daughter in the month of January they told fee can't pay directly in monthly basis, so they advised me to take education loan in Eduvanz it's a group of Aditya Birla .I trusted them & did the loan process by the link they sent to me. They started the classes in February, My daughter was not showing interest coz it...

I had enrolled my son to planet spark on account of the siblings policy which was mentioned by planet spark counselling team. I have not received any account details for my daughter despite calling them multiple times. They don't seem to pick up my calls. Though i have raised a support ticket but its of no use. They had even done a verification call for my daughter but besides that there is no account provided to her. There are very big false promises made by planet spark admission team which they don't fulfill. I have written to refund or to provide account details to my daughter . I am yet to hear any reply from them

Desirable Solution: Either to refund the entire amount or to enable account for my daughter

Hi,

I had enrolled my kid with the planet spark upon hearing that sibling admission is absolutely free. Now they are not enabling the account for my daughter despite calling them multiple times. The student counsellor is not picking my phone. I have also created a ticket in the support desk but to of no use. This is a big fraud that's been done in the name of education. I have written them to either refund the money or to enable account for my daughter as they very well mentioned at the time of enrolling that siblings accounts are absolutely free. They even had a verification call done for my daughter but besides that nothing has been done to enable the account for her.

I have enrolled my son for planet spark communication classes in sep 2022.
For which auto debit were started through razor pay platform.
After few demo sessions our teacher said aaryan is not registered in LMS so, I can't further classes you please coordinate with planet spark team.
I contacted them saying you kindly stop auto debit of money and refund my earlier deduction. To which they are not taking any corrective...

My name is Gowthami from AP joined my daughter in planet spark or English classes. I initially paid 5500, and after a month2763 rupees and taking classes but my daughter not catching up and now she is not feeling well to attend classes so i asked them to cancel subscription and discontinue the classes but no one was responding, i did through what's up, mail, and raised a ticket too but no one is responding and at the time of joining Kishore Talwar, management team Anushka, Pooja, kritika Rana councellors, and teacher Drisha wagala all said that you can cancel subscription at any time and nowthey are telling you can't do that i[censored] attend or not the classes but the fees is deducted from your account every month as emi basis. We can't change it . But i asked 10to 20 times above each member before proceeding with the payments and joining they said yes you can cancel at any now after raising ticket no is taking up the call not responding, and blackmailing you must to pay i[censored] took the classes or not . My ticket number is 130361.

Please kindly help me with this to not deducting money from my account. And cancel subscription. Thank you

Hi

I have joined my kid in the one year course of Planetspark and took loan from Credenc. Every month Rs., 4524 is getting deducted for the same. Now i wanted to cancel the classes and asked the Planetspark to stop the ECS deduction. They promised to stop the ECS if I pay Rs., 25890. So I paid.
But instead of cancelling the subscription again ECS is also getting deducted every month.
Please help in stopping the ECS

Hi.
I enrolled my daughter for public speaking classes during early 2021.
Teachers were not punctual, curriculum was not that great. 3 teachers changed in a span of 4 months. My daughter couldn't folllow, hence went for a cancellation of course.
I was asked to pay 12K to foreclose the loan that i had taken to repay. I was told no more monthly EMIs will get deducted. But unfortunately there were 2 EMIs that got deducted (9k) Loan is foreclosed and when i ask them for a refund of those 2 EMIs, they say "No Refund"
Extremely unhappy with the management and I have paid for 10 months for no classes that went well. Kindly help

You are charging monthly amount as well and that too wothout providing the services which has agreed. And i am going to comment the same on your facebook channel that you guys are making fake promises and not providing the services as agreed in the beginging.

I escalated this issue couple of months as well but no action hae taken on the same from your side.

So i should not be responsible for the same its planet spark responsibility to provide services as committed.

And i been told at the beginging as well classess will be stop whenever you dont feel satisfied however you guys are trying to charge me additional amount for the same.

This is not correct i am going to highlight this on the facebook about your services and the way you make fool everyone.

And definitely i will raise this concern in to consumer court as well that after raising the concern as well planet spark is not taking action and trying to impart the charges on the student.

I discontinued their program after taking one month of classes for my child. The total program was for 1 year. I signed up for their program only because they said we can discontinue and will be refunded without any questions. But now they are not refunding the amount and also they are not responding to my multiple requests to their customer service for over 6 months.

I hope other parents take a notice of this bogus company and do not fall in to their cheating.

Dear Team,

My daughter Trisha was admitted to Planet Spark. They had clearly mentioned that we can cancel the classes anytime and they will refund us. But after so many follow-ups, we are not getting our refund. They are not responding.

Student ID: 206483

Total Amount Paid: Rs. 88, 200/-
Total Classes: 160
Classes Attended: 19
Refund Amount: 19/160*88200 = Rs. 1, 00, 473 /-

From Day 1 the assured deliverables are not met and still on the insistence of the Counsellor;16 classes were conducted.

The request for cancellation was raised 4 months ago but all in vein.

The ticket 3 122340 was raised 3weeks ago and still no revert.

Initially they said, No question asked, Same day Refund.

Am completed 6 classed in planet spark. My child was not interested on classes because she was in different background.
So that i request to cancel the classes and ECS as per the terms and conditions.

Am waiting from the july 2022. Still customer care says its pending in finance team.

Every month ECS running, still not stopped

Please help us

I had enrolled my kid in this course(Public Speaking & Creative Writing Course) after talking with Course Coordinator Darshna Agarwal(darshna.[protected]@planetspark.in ) & Muskan Agarwal (muskan.[protected]@planetspark.in), Then I had paid 86, 620.56 for this course. Which was converted in to EMI(3609.19 Monthly for 24 months). After that the course started and it wasn't up to the standard as there are lot of last moment leaves and cancellation of the classes by teacher and after one month Teacher left PlanetSpark suddenly. No one from PlanetSpark informed about this and nothing was scheduled after wards. Then I reached out to PlanetSpark for the classes but in my Surprise they don't have any information about it. Later on I decided to CANCEL & discontinue the Course and I wanted my full refund(Ticket #119905 by Shilpa Vyas). I wrote Multiple emails to [protected]@planetspark.in to CANCEL the service and REFUND my Money but there is no Response . After someday again i called to their customer care and they told me that some agent will call regarding this. They simply started allocating teacher. But we are not happy with their service at all & we wanted our EMI to be STOPPED immediately and refund of our Money. Then we wrote Multiple emails to customer Care but there is no response. We(me and my wife) tried to call several times . Every time they pick up call and say some agent is going to call. In stead of Cancelling the refund the money ther are doing time pass and in the mean time 3 EMI(August, Sept, Oct) got deducted already with out any service. This is Called CHEATING. PlanetSpark is doing fraud under " No Question asked Money Back Policy".

I have shared all of the details with you and there mail addresses also.
Kindly take actions against them so that People shouldn't fooled by this Fraud EduTech company. People with name of Education do FRAUD.

I had enrolled for an online classes from Planet Spark. During enrollment, they said that the cancellation process and refund is very easy, if classes doesn't suits me. I had enrolled on 25th May for a total 80 classes, for which an amount of Rs.48000 was blocked from my credit card. every month Rs.4000 used to get debited from my account. On 29th Aug'22, I had sent mail to cancel my registration and release the money for the unattended classes....

Student Name : V Anishaa (ID: 11304) - discontinue of Public Speaking & Creative Writing (Advanced) classes

As I have found the class and services not as expected, I have send request mail during the month of Apr’2022 to discontinue the class and to get refund our payment and to cancel the EMI.

BUT Planet spark not giving any response mail to get back our REFUND as they committed. Its shows planet spark is completely for business not for education.

[protected] Forwarded message[protected]
From: Venkata Prasad
Date: Wed, 27 Apr 2022 at 18:51
Subject: Re: Student Name : V Anishaa (ID: 11304) - discontinue of Public Speaking & Creative Writing (Advanced) classes
To: Customer support

Dear Support team

Hope that this has been terminated. Please arrange to cancel the mandate immediately and confirm.

On Fri, 22 Apr 2022 at 17:35, Customer support wrote:
Dear Sir/Mam,

Greetings of the day from PlanetSpark

Thank you so much for reaching out to us.

We received your email with the Ticket ID- 98227. We will get back to you on your raised concern with a relevant response. During the business hours, it usually takes 24-48 Hrs. to respond to your issues but due to COVID situations we are working with a limited bandwidth that is why it might take a little bit more time to us respond you on your raised concern. We try our best that you will get a response in next 24-48 Hrs. Evenings and Weekends may take a little bit longer.

If you have general questions we would like to request you kindly go to our live chat option there you will get the resolution for the same.

If you have some additional details which may help us to assist you better kindly share it with us by replying on the same email address.

Please be informed that due to COVID-19 outbreak - We are working with reduced staff, Kindly expect a delay in response to your email. We regret the inconvenience caused and thankyou for your cooperation.

Thanks & Regards,
Team PlanetSpark

On Thu, Apr 21, 2022 at 8:41 PM Venkata Prasad wrote:
Dear Sir/Madam

My daughter V Anishaa (ID: 11304) enrolled for Public Speaking & Creative Writing (Advanced) classes which was conducted by Teacher Named Ms. Deepika. A on every Friday, Tuesday at 07:00 PM - 08:00 PM starting from Fri, 17 Sep’2021.

The monthly payment of Rs 4000/- is being disbursed as EMI engaged with Credenc Web Technologies Pvt Ltd as Lender.

I would like to discontinue the classes effective from next month. Hence, please cancel the monthly EMI with immediate effect.

If you have any queries, you can reach me over the phone.

Thanks & Regards
A Venkata Prasad
Mobile No:[protected]/[protected]

--

Abhishek Gupta

Customer Support Intern
P:[protected]
E: [protected]@planetspark.in
W: www.planetspark.in

I start my child online study with planet spark, but now i don't want to continue study so I request for refund my deposit but they stop receiving my call, and not refund my money

Dear All

I here with registered my son with Plante Spark with great hope to develop his public speaking competencies.

In this regard as urged by them to book the schedule as token amount remitted a payment of Rs.2000 after to the rehearsal / Demo session / class on 29th June 2022.

Not more than a week once again they urged me to make a payment of rs. 7000/- close to Rs.9000 to proceed with EMI option which i was not interested to opt for that.

then they came forward with 1.5 years with 180 hours of session by remitting the balance amount of 24, 000 to start with the session.

From that day till the end of August 2022, there is no communication or acknowledgement with regard to registration of my son.

After two months i further to my intimation only then the head counselor Mrs.. Anjali Bikshit came forward and proposed to schedule the class.

But my ward has after waiting for one month period, with great displeasure engaged with some other program and he cannot no longer attend to any other sessions also.

Today when i raised the ticket to customer care support desk for the Unique Id 30410, they told me as per the cancellation policy he has to attend minimum 5 hrs of class which was no longer mentioned to me and finally told me that Rs.9000 will be retained by them for assisting me with EMI options which was not opted by me any more.

i want other parents to keep themselves refrain from these associates employed in such reupute organizations.

I already sent a lot of reminders in the mail against Ticket #117263 from dated 24.08.2022 and I have called customer care many times but we don't get any response from them, please process this on an immediate basis and kindly cancel this loan account and refund the deposited amount.
We have sent lot of reminders and i have done lot of calls but no response from your side, and i request you to cancel the loan and refund the amount but it was not cancel and when we started then we get the assurance that we can cancelled it any time.
Kindly do the needful or I need to take some legal action against your company.

Even after having no questions asked refund policy they are not refunding the amount till now I am waiting for 3 months yet struggling to get my refund...

Hello All
I have taken finance from early salary for seeking admission in planet spark. I had requested to cancel admission of my kids on 27 Jul 2022. During that time it was informed that it is going to take 30 days. But after 30 days nothing is happened and they still haven't cancel admission since from last many days I am sending email to planet spark.
Learning Manger name is Shivang Mathur
Counselor name is Palak Agarwal
LMS (Learning Management System) Login Details - 27856

I have enrolled my daughter for planet spark classes in the year 2021. She completed 78 classes till April 2022. However due to reopening of schools she was unable to attend these classes. I had paid Rs. 91000 during enrolment. As per their refund policy one can stop the classes anytime and refund was supposed to be given immediately. since April 2022 i am writing emails for refund however no confirmation is given till date....

I have requested so many times to stop classes for my son since 8August but still planet spark has not taken serious step in this matter and also as I am opting for EMI from early salary and my EMI also getting increased daily. This is very unprofessional at the time of admission they promised that if we are unsatisfied with the class then they will cancelled the class without any question but now when we are requesting to canceled the class they are asking the reason. Early salary from where I have taken the loan they are also sending me notice regarding this. Pls. help me and take some legal action against this fraud company.

Planet Spark — No Response to Refund payment and cancel EMI after discontinue class as Mentioned their clause and promised to refund money

I raised many tickets and asked about refund but getting sorry for inconvenience now its more than 2 months but not yet received any update and refund status.

Due this my credit score is impacting.

Mera ticket no 98693 hai or April me complaint ki thi or uske baad muje inki call mili jinhone mujhe payement refund jaldi hi karne k liye bola or 1 mahine ka time liya jo uske baad ab 1 mahina or ja chuka hai lekin meri complaint ka koi samadhan nahi hua hai. planet spark fraud company hai jo bachho ke bhavishya ke sath sath janta ko lutne ka kaam kar rahi hai. pichle 5/6 mahine se mai early salary se jo loan hua tha uski EMI bhar raha hu...

Booked 60 lessons after lengthy talk with their counsellors. One of my concerns was what if I choose to cancel classes of we don't like them and was informed the remaining classes would be refunded.

It's been over a month since I cancelled classes because they were not upto par and still waiting on the refund. It started with - sorry, it's taking a while to no response to my query.

Would not recommend this company to anyone, the method of teaching is awful with zero customer service.

Hi
It is my request to all the parents whom so ever are connected to me that please don’t engage your kids in online classes & different studying site.
Just spare your few minutes to read my experience which I had with #planet spark one of the public speaking classes which I had started for son in the month of May’22.
Initially while starting the classes there marketing team has booked me for 120 classes @ 66600/-...