Planet Spark Complaints & Reviews

Booked 60 lessons after lengthy talk with their counsellors. One of my concerns was what if I choose to cancel classes of we don't like them and was informed the remaining classes would be refunded.

It's been over a month since I cancelled classes because they were not upto par and still waiting on the refund. It started with - sorry, it's taking a while to no response to my query.

Would not recommend this company to anyone, the method of teaching is awful with zero customer service.

Hi
It is my request to all the parents whom so ever are connected to me that please don’t engage your kids in online classes & different studying site.
Just spare your few minutes to read my experience which I had with #planet spark one of the public speaking classes which I had started for son in the month of May’22.
Initially while starting the classes there marketing team has booked me for 120 classes @ 66600/-...

I recieved a call from planet spark regarding hiring I got selected the the send me a link regarding personal information and bank details I submitted that now after reviewing them i am scared if they are going to misuse my document because they have even asked for a cancell cheque plz help....

I have sent you the complete bank details on 9th June. We are in a very bad situation as Ishaan's father passed away. So please understand my problem and refund me as soon as possible.

Mera ticket no 98693 hai or April me complaint ki thi or uske baad muje Tanvi ji ki call mili jinhone mujhe payement refund jaldi hi karne k liye bola or 1 mahine ka time liya jo uske baad ab 1 mahina or ja chuka hai lekin meri complaint ka koi samadhan nahi hua hai. planet spark fraud company hai jo bachho ke bhavishya ke sath sath janta ko lutne ka kaam kar rahi hai. pichle 5/6 mahine se mai early salary se jo loan hua tha uski EMI bhar...

My daughter started her regular classes with Planet Spark on 11th March. Initially she showed interest but later on denied to participate in any activities suggested by the tutor. Hence we thought that it’s a waste of time and money to continue only 2 classes a week for Rs.4309/- per month.

A ticket for discontinuation and refund was generated on 12th May; ticket number 100467. Last class she attended was on 30th May 2022....

My name is Srinivas Panguluri. I have registered for English classes for my 6yrs old daughter with Planet spark and it is completed for 6months with staff issues and renewed the class for another 6months but they didn't provide proper staff again so I have cancelled my classes on Feb 21, 2022(attached receipt) and they accepted for refund. I have been following up with them from last 6months but there is no proper update. Below are the contacts from the institute.

Umam Khan --[protected]USA)
sakshi.[protected]@planetspark.in-- 91-[protected](India)
garima.[protected]@planetspark.in-- 91-[protected]

PS_ID : 187024

Around the first week of May, we paid for 15 classes and went through 15 classes.

After 15 classes, we got a message to pay the remaining fee for the rest of 15 classes. We paid and informed one of the executive.

After paying the fee, executive said it will take some time to resume the classes. From there we tried to contact multiple people to resume our classes.

Despite Multiple attempts through multiple times and even after reaching out to multiple people, my request to resume classes wasn't addressed.

We waited for almost 45 days assuming someone will address this issue.

Now after raising a support ticket for REFUND, one of your executive came and concluded REFUND is not possible.

I couldn't understand why I should pay for your mistake and negligence.

Could you please help me with this and at the earliest please REFUND my amount back...

I have made a payment of 5000 rupees for the course of planetspark spark and due to some issues i requested for refund of my money as i have not used any classes. After 7 days(12may) the team responded and they said that they will require a time for refund of 3-4 weeks and i said ok no problem do it but after 3-4 weeks i didn't get my money and when ever I call then same thing is said by the customer support that wait for some time but it has been more than 20 days after the time asked by company and no refund has been processed and again the team is repeating some thing that please wait for some time so please help me out.

I have taken admission in planetspark for my daughter but she is not interested so I asked planetspark for course cancellation they told me pay the due amount, I have paid the due amount but still they haven't cancell my couse, still i have pay every month EMI to Eduvanz financing company,
Planet spark is fraud online institution, Eduvanz financing company also encourage to planetspark, so please stop planetspark activity in India and also refund my amount total 2lakhs

Dear All

As per discussion held with your team regarding classes we are neither clear nor guided properly. They said After paying first admission fee then the classes will start, after paying Rs5000 / -on 20th may 2022 paid through UPI they said to pay complete payment then I payed final payment of Rs.15000/- through Citi bank Credit card, but after payment also we waited for two to three weeks to start the class no response has got from them . When we asked team regarding classes they were postponing the classes even after two to three weeks waiting period also so we got fed up with them and we told them to refund the payment of Rs. 20, 000 which I paid in two instalments but no response from them I don’t want any classes from them so I request to refund the total amount ASAP.

I had applied for the job as an English teacher at Planet Spark just because I received notifications from Linked In nearly everyday. I filled in the interview slot at the specific time according to my convenience as mentioned by them. After that I received a couple of reminders from them. I kept all my other important work aside waiting for the interview call. Finally I had to remind the HR. Stupid lady messaged me asking me if I could speak...

Dear sir,

This is an online child educational and grooming company who promise to impart virtual quality educational services for children. I have enrolled my child since January 2021 but within a month I noticed that they have not kept their classes commitments once we took the subscription with a whopping amount of Rs.25k.

However, I was emphasising them to execute my payments for EMI with my bank but they...

Dear Team,

We have cancelled our Planet spark tution for our children in December 2021, however in spite of repeated followup with everyone in the planet spark team including the co-founder. They tell that we will do a refund and I wait for few days then I do a follow up again.

For the last time I have requested the co-founder to settle the amount and do a refund still they don't process it and they stopped replying to me.

I have a email acknowledge from them that the amount will be released and its been 6 months nothing happned

From the 30th of April, I am continuously chasing for the course cancellation and refund of money.

I have enrolled my ward for the 21 month course and paid for 80K, after two EMI I have cancelled the course and waiting for the refund.

Not sure how much time it will take, at the time of enrollment they confirmed that, it will take only 24 hrs., for the cancellation.

But from past one month they...

I got my ward enrolled in e-learning public speaking programme of Planetspark. Course fee is rs 85000/- or so. They assured me if we do not like the course fee will be refunded in 24 hours without asking a question. They made Education loan arrangement with Eduvanz and hence fee is converted into EMI. Here we got stuck.

Irregular time table etc made us uncomfortable and we requested them to stop classes and refund fee. I m struggling for fee refund for last many days sent multiple emails, calls but jo response. EDUVANZ EMI are getting debited.

A joint trap of Planet Spark n Eduvanz.

This is inform you that we want to discontinue the classes now there is total amount for 21 months charges was 103000 and per month charges was 4904 and we have taken 68 classes in 3 months and we paid all the three months fees but now they are saying there is 624 rs. Per classes and we have to pay amount to be retrieved 27733 rs to us .
When we enroll our children we have talk about the monthly payment we are not going through any education loan or anything else to us .
thats a totally a fraud on us
On the basis of study process
At the process of enrolment we are only able to pay monthly payment 4904 rs per month only that's why we agree for classes with this, and they have also told us you can discontinue classes whenever you want in the mid session now you are going to change your policy and asking for more payment.
And according to this, there is 19000rs per month and which is not okey and we are not able to pay.
This is totally going to a fraud doing wrong to us nothing has been told us earlier during the enrollment time.
And you have also not mentioned any loan process you have said this is just a admission process and you ask for documents and after that you have done education lone on us with any information or our permission.
Please we requested to do the discontinue process as you told us in the earlier with monthly process as we have already paid for all three months payment plese do this process as soon as possible and resolve our problem otherwise we have to go through a cyber crime and online fraud process against planet spark...

Paid for 30 classes, first few were "ok" was actually surprised why teacher is making my 8 yo read politic story AND not correcting pronunciation as he read. But trick comes in later, once over that 1 month point of no return of money, teacher would skip classes at times wihoput notice AND classes now became unattended! teacher would give story to read and mute her mic and camera, clearly working with another child at that time...reconnect after 1 hr o[censored]nattanded reading just to say bye...
ALSO guess what, now i have india calling me daily trying to get me into some other random classes...and duct cleaning of course!

Planet spark is a fraud education company which make the parents fool by playing on their emotion.

We had registered with them for 6 month which they were insisting for 12 month.. somehow we are not liking and requested to withdraw from classes but they are not responding either on mail or on the number shared on their website.
called multiple times but no response..
they are lingering so that they will complete their 6 month and forcefully take from us 6 month payment which we completely feel cheated as a parent.

This is definitely a fraud cheat company

In the first class itself while teaching about body language and face expressions, the teacher showed video of Malala Day and introduced the idea of terrorist to my 9 years old. When he enquired about who a terrorist is, the teacher started telling about Malala's story and told the child that "NOW Kashmir has become part of India sometime back"... While I was still wondering about the choice of video to explain the public speaking methods, this statement was too much to take. At this I objected and asked her to state the correct facts that "Kashmir has always been a part of India". After trying to give false reasons a few times, she finally accepted.
I dint make any point about the choice of video during the class. However, it is important for everyone to know where planet spark is trying to take the minds of young children. Why did the teacher make a statement like "Kashmir is now a part of India"? Doesn't everyone know that Kashmir was always an integral part of India.

On January 18, 2022, I have paid advance fee payment of Rs 9200 to one of Planet Spark's employees personal account on instructions of the lady, who was giving us orientation of course for my daughter. She was so eager for the payment that she made me pay at 9.50 PM the same day.

Next day, she asked for my documents to complete the SO CALLED PROCEDURE of their company. And called me again and again, so I gave her my documents...

We have cancelled our child's classes with planetspark since 3 months and they are not cancelling our emi as they promised earlier. Their representative Sunny ([protected]) is not picking up my call since 3 months...

I paid all d fees but they didn’t provide regular services
I asked again n again but there is no response

Total wastage of 19000

Really it’s not good

They offered me 21 months course with Rs4000 advance monthly fees. after paying Rs4000, they asked me for my bank details and adhar, pan card details.and they pressure me for a finance scheme. i told them i am not interested.but they pressure me again and again .finally i told them to return my advance monthly fees .but they told me that, it's impossible to refund my money.

I bought a course on Public speaking from Planet spark. I decided to take around 60 classes for 25000, out of which 5666 was given as a down payment and the rest was financed via monthly EMI.
I even asked them about their refund policy before making a payment and they said that thet have a 100 percent refund policy for unused classes.
Firstly it took about 8-10 days after making a payment to get my login credentials that too after multiple emails to their customer support most of which were unanswered.
When finally I sat for my class, no teacher from their end showed up even after giving a confirmation that I will be attending the class on that particular day.
When I demanded a refund their back-end said that they do not give the money back as the product was sold by a trainee (which I don't know how a customer is supposed to know).
After hassling with them for hours I asked them to cancel my EMI which was due as I no longer wanted their product.
These people simply refused to cancel it and said that I have to pay the EMIs as well on top of already paying 5666- INR which they refused to give me back.
So no classes, no refund on down payment and to top that they said that I have to pay the EMI as well which is around 19334.
I made a mistake trusting these people.
Please do not make the same mistakes.
These people are clear frauds and they donot value your time or your money.

As per clause and Term and condition of planet spark they have mentioned clearly "that we have a no question asked same day 100% refund policy for any unused classes for ONE SHOT PAYMENTS AND ECS PROCESS."
As we have found the class and services not as we expected, we have send request mail to discontinue the class and to get refund our payment and to cancel the EMI.
BUT Planet spark not giving any response mail to get back...

The employee of planet spark ask for documents and on consistently saying no for auto debit facility they make your illegal fraud sign on e mandate form and submit it to a eduvanz finance company. Now no one is ready to give solution even after acceptance of the fraud by company it self.

The team of academic counselors talked to us trying to convince us about their course. They quoted 98500 INR for 165 sessions and promised us that they would refund the entire fee within 48 hours without asking a question if we do not want to pursue the course. We remitted the initial fee and my child did not take up a single session in learning. We are asking them to pay back our money but now they say that the amount cannot be refunded....

Dear Sir/Madam,

The Online classes company called "Planet Spark" is not trustworthy. They are looting public money with false promises. Please take action against them. Kindly find the details below and do justice.

Its been more than one month, they are not even replying. Paid the whole amount based on their promise of refund. We hardly took 5 classes out of 35/40 classes.

I've raised ticket and sent multiple emails to customer care (given below) asking for the refund.

[protected]@planetspark.in
[protected]@planetspark.raiseaticket.com
geeta.[protected]@planetspark.in

Ticket # 39038.

Thanks,
Ravindra.

On 02.11.2021, I had sent an email to Mr.Kumar Ashutosh, cousellor at Planetspark, intimating him that my son would like to discontinue the course and requested for refund of Rs, 6375/-. based on their "Trust Policy".

After much delay, On 20.11.2021, he acknowleged the refund of Rs.6375/- and assured refund of the same with in 7-10 working days. Even after 20 days, there is no response from Planet spark and found them very unprofessional in handling refund queries by giving some excuse or other.

Hence kindly do the needful to get it resolved.