Raymond Complaints & Reviews

I am writing to formally raise a serious grievance regarding my recent experience with Raymond — The Complete Man, at your Axis Mall, Kolkata outlet. I had purchased premium fabric for four shirts, all of which were tailored at the store. However, three out of the four shirts have significantly shrunk by approximately 1.5 inches after just a single wash and wear — rendering them unfit for use and indicative of either substandard...

Order No316358
Ticket 112452 and 808130.

Only partial amount of
Rs 989.55 refunded.
Balance Rs 989.55 is still pending.

Refund is requested. Matter may please be escalated since no reply being given despite reminders.
Items were picked up by your courrier, checked and acknowledged....

Hi, I am shareholder of this company. Every year the company sends discount coupon to the shareholders.
We have not been receiving this for last 2 years.
Is the discount coupon distribution policy changed now?
Can you please help us to get these shareholder discount coupons as our family looks forward to it? Please let me know what information is required and whom to send it.

Thanks.

On the occasion of the birth of my baby boy, my father-in-law purchased a shirt and pant as a surprise gift for me from your store. During the purchase, he specifically inquired with the salesperson about the possibility of exchanging the shirt in case of any issues with the color. The salesperson assured us that an exchange would be possible.

However, upon returning home and examining the shirt, I found that I did not like the color. Consequently, we contacted your store to inquire about the exchange. To our dismay, the conversation with the shop owner was highly unpleasant. The owner displayed rude behavior and unprofessionalism, stating that he would not honor the exchange due to Raymond's policy.

It is disheartening to be treated in such a disrespectful manner, especially considering my long-standing patronage of your store. I have attached a bill for your reference.

I purchased and returned my product 35 days completed but money is not credited

I returned my product more than 30 days ago from today onwards also not credited my money

Parx Black jacket bought on 1 Feb, 2021
My number - [protected],
I have purchased this jacket from your online Raymond shop last year,
My black leather jacket is being tear down from the armor, elbow as well as shoulder area even without a single wash
I am you're regular customer
So, its my humble request to return the jacket asap
Thanking you
Aneesh shah

Today is My Delivery Date But Cloth is not Ready

I bought 1 men slim fit grey trouser of amt Rs 1241.10/ but due to size issue I had to return it. Refund courier DELHIVERY taken the product on 25/10/2022 but till now refund has not been initiated by Raymond's. Mailed their customer care. No Reply. Called the toll free number several times. It's always busy. I just want my money back

Bad quality trouser colour faded & torn

I ordered my garments but it is not delivered yet.

I have purchased 3 Shirts & 2 Trousers from the Raymonds (Karrahi Road, near Barra Bypass, Kanpur) Outlet. One of the shirts (Park Avenue) which I purchased on the warm consolation of the shopkeeper which he claimed to be of 100% cotton has a very poor cloth quality. Also I had purchased 2 Trousers, one of which I purchased on having the warm consolation of the shopkeeper for stretching the trouser perfectly as per my measurements is streched in a poor way and also (Claimed to be 100% cotton) has a very poor cloth quality.On the warm solace of the shopkeepers that I would be helped out with all the issues (product exchange) related to the products I had purchased, I bought them and now when I am facing problems (poor cloth quality and bad stretching) and willing to exchange, they are rudely denying on exchaging (1 Shirt & 1 Trouser) . I had been a premium customer of the Raymonds since years, also I have exchanged the products many a times and had a wonderful experience with the great service. I want my products (1 Shirt & 1 Trouser) either to be exchanged or get my amount back refunded or else I would have to raise a complaint to the consumer forum.

CL Sankhwar
Mo. No.- [protected]
Kanpur

Rs3000 as per the rules of Raymond Company on 21.10.2020. There was a condition of sewing 20 clothes free on the fee of Rs. But Pahadiya Raymond is refusing to sew Varanasi.

I have purchased a leather belt (Brand: Park Avenue) for Rs.1599/- at Reymond Shop at Raichur, Karnataka on 24.12.2020 vide invoice number S20/1360. After using for 4 or 5 days the belt was disfigured as the outer layer was peeled off at several places. Three photographs showing the damages were sent to the company. I have returned the leather belt along with invoice to Raymond shop, MG Road, Raichur on 24.01.2021 and asked for a suitable replacement. They promised to arrange within 10 days after contacting the company. Later, I have visited the store twice. Every time they asked me to wait for a few more days. I told them that if belt is not available for replacement, I would like to purchase a garment for the value of the belt. They have not accepted for this request. So, I wanted them to refund the amount of Rs.1599/-.

I have requested the company through mail dated 15.02.2021 to refund the amount of Rs.1599/- without any further delay as the belt was disfigured due to low quality or low workmanship. They have replied ([protected]@raymond.in) through mail on 26.02.2021 that they are taking this up with the relevant team. Later no response received from them. I have sent several reminders. But no reply from them.

I purchase raymond suiting coste rs 2850 per metre for 3 pcs suit. I wear suit on 7 May. quality of cloth very bad.

I have given order for Royal Blue suit for stitching... But I get a different colour of suit... It's for marriage... Now what I have to do I can't understand?

I bought a Raymond White shirt, wore it 2-3 times amd the collor of the shirt lost its shape and looks bizzare.

I have been a loyal customer of your brand and trusted for a long time.
Kindly have a quality check of your products and if possible, replace my shirt.

Dear Sir,

We purchased cloth for pant and shirts cloths and given for stitching in the same outlet on[protected] The cloths were stitched with no proper fittings, even though I told repeatedly to tailor he stitched badly. Please consider the issue seriously and rectify properly. ( First stich was tightly fitted I asked for alteration again it is same).

Thanks and regards,

Srinivasa.K.L.

Mob [protected] ( Registered in Reymond's)
Mob [protected] ( Contact Number)

I have purchase a shirt on date[protected] for gifting purpose and that time I have clearly mentioned that if the shirt is not fittings then you got the change and they are agreed OK no issue. But next time when I visit the shop for change the shirt they are suggest me that wait for one week and they arrange the same shirt regular fittings or one size more. Next week when I visit the shop same issue and request the same, coming next week.
After 2 week there are arrange different colour for me and I am agreed to take the shirt but that time the shopkeeper clearly mention that if you taken the shirt you have paid more 800 rupees for that purpose . I have denied and request him to arrange the same shirt one size bigger.

After 2 and 3 working days, the shopkeeper calling and request me that kindly came to our store and take a cloth and making from their store replacement of my old shirt.
I have clearly denied and request him to return my money but the shopkeeper clearly mentioned that they have no more choice for me.

So request you to kindly arrange my money or provide me the same shirt one size bigger.

Regards
Mitish chakraborty
Mob-[protected]

I have visited 4 times now and always they take measurements...bcz they don't even know how to stitch it properly..I had a very good image of raymond bcz m a regular client but this time very disappointed..

Dear raymond,

I have purchased a shopping of 11564 in which 6 pents and 6 shirts were there on 31st july 2019 at sangrur (Pb.), then the owner and his 2 employees recommended me to stich these clothes at their tailoring aslam who was from company and company offered a scheme of free stiching with replacement of old clothes. I denied them to stich those things because i was having a good tailor already who asked me to come at his shop, but raymond employees forced me to stich these clothes only at raymond scheme not with mine.

Also they told me that if i will stich these clothes there then i will get a scheme of free stiching with company accessories genuine and i will forget mine own tailor, then i agreed with all things and ready to stich as per their guidelines. I went to aslam raymond tailor and get checked all sizes of pent and shirts with all samples.

I provided 1 shirt and 1 pent samples also to get him cleared that i want these types of clothes not others - but after 10-12 days when i picked my baggage then found that those were totally out of sample which i were given to him, neither any shirt nor any pent was according to me.
These were very bad condition, size too large, buttons was not at proper size, shirts too loose as per size, narrow length also was bad, shape and everything was really very bad. I complaint him to correct and single single correction i spent almost 20 days but still i am not getting proper correction in my clothes.

Every day and in every round i am just asked by saying that please come back next day, it will be fine. Now if the every moment and story if i will share in mail that it would be difficult for me to write here.

In conclusion, the clothes are not as per my size and sample, neither they are correcting it nor they are replying, yesterday they all abused me very loudly when i demand my clothes unstiches back and replied by saying that i will do as per my wish but we are not returning your order.

Now i want any md complaint id or consumer complaint against your raymond shop at sangrur or please return my unstiches clothes or shopping amount as i am unable to go and back this shop on daily basis, every clothes gets very bad condition while changing the size and correction but still not coming as per my fitting. So please support me to return my money back or provide the md complaint id against raymod.

Shop name and address :-

The raymond shop
[protected]
State code :- 03
State - punjab
City - banasar enclave, kila market, sangrur - 148001
Gstin - 03aihpg4498b1zj
Pan - aihpg4498b

My name - deepak kumar
Mob. [protected]

I can't believe that such a reputed as such a bad service. Employees there don't explain how the cloth is and their just start adding prices as they wish. We purchased a three piece suit for 20, 000 they have stitched it so bad that it seems like it worth just 20 rs. And they are taking it back i want my amount back i really hope ate this raymond brand such a worst brand ever seen

Sir, i purchase a shirts from your reymond shop at - chandur bazar, dist - amravati in maharashtra state. But this shirts is defected & i complaint about this but they not give me proper solution. They said that this is a defect of tailaring not a cloth. If i purchase from your shop who is tailaring? They not replace a shirt & not solve my problem. Also they pick my shirt one month in his shop & they not call me for this. If i personaly go to shop then he return my defected shirt. I m not happy from your shop because we provide only defected atoms. Return policy of defected atoms not available on your shop. Your shop is not customer oriented it is only company oriented.

I Buyied Cloth from Raymond store and gave it for tailoring on same store .At the time when i visited to receive the goods .The finished product was not stitched as per my requirement, i requested the store to change the fitting as per my requirement & even asked to change the cloth provided for pocket as the material give was not upto mark. The store denied with a rudeness (bad behavior) .After which without receiving the cloth, i went out from there as i felt uncomfortable with their behavior.

This complain is already being shared to Raymond Customer Care .But still there is no response.

Hi team,
I want to raise complaint against the raymond shop which is located at virginina mall, whitefield, bangalore. I bought a suit on 15th january which is cost of rupees 16124/ and i have given that suit for alteration and tapering and sales man said i can collect that suit on 17th january.

Again i went to raymond shop on 17th jan for to collect my suit but nothing was done on that day, still i have visited 5 times but still i haven't got my suit.

Kindly find the attached invoice.


Please take action on it and provide me the solution asap.
Note:their motivation is sell the product not server the customer

Thanks

HI, Rakesh kr khattry mb no [protected], last 60 days facing call drop & Signal problem, its become very difficult to work request you to please take necessary action regarding this and solve the issue Immediately otherwise i have to change the service provider. due to call drop and signal connectivity poor my billing amount has been increased need to solve this issue from you end. regards.

Complaint regarding defective Trousers sold to me by Raymond. Dear Sir, I was a regular customer of Raymond shop located at Dev Plaza, S. V. Road, Andheri West, Mumbai - 400058. Over the years I have made purchases from this shop for over Rs. 60-70, 000/-. I particularly purchase trousers of size 100 which fits my waist properly. On[protected], I made purchases of Rs. 9, 649/-. Of these there were two trousers of Rs. 1, 559.40/- and Rs. 2, 399.40/-. Theses trousers were kept at the shop for adjusting the length and collected by me after 10-15 days. They were washed / dry clean as is my practice before wearing new clothes. While wearing for the first time I noticed the following defects: § Trouser-1 did not fit me at all as its waist was well short of my size. When I checked it with my other trouser of 100 size purchased from this shop only, I found that it is 5-7 cms short in waist. § Cloth of Trouser-2 was warned out / had become very thin. Due to my pre-occupation, I could visit the Raymond shop only on[protected]. Mr. Dipendu, the manager on duty told me that Trouser-1 looks altered and that I must have made such alteration. About Trouser-2, he said that there is no defect in the cloth of the trouser at all. On my insistence he kept the trousers for QRP check and assured to revert back. On my call to the shop on[protected], he told me that QRP has advised them that the claim for Trouser-1 can not be entertained as considerable time has passed between the purchase and the complaint. He said Trouser-2, has been used and the cloth has been damaged due to wear and tear. As such complaint regarding Trouser-2 can not also be considered. I went to the shop again on[protected], and told them about the defects in the trousers for which the shop / company alone is responsible and these trousers should therefore be replaced or my money returned. The manager declined to provide me the requested relief. On the contrary he said that they will alter the Trouser-1 to fit my size. Why should I wear altered clothes when I have paid for a new trouser? Since my genuine grievance was not redressed by shop, I lodged a complaint with the company’s customer service cell on[protected]Ticket No. 14989). After 5-6 calls to the customer service cell which kept assuring me that they are looking into the matter, finally on[protected] they replied that there was no defect in the their product and so the complaint can not be considered. I was astonished to receive such reply which is nothing but a blatant lie. I propose take all the remedies available to get justice against this company which promotes its products with the tag line ‘The Complete Man’.

I have purchased 2park avenue belts costing rs.1100 & rs.1250 from Raymonds showroom, Hanmakonda in Jan 2011 & May 2011 respectively. Buckles of both the belts are with spring and locking arrangement. I was perplexed to notice that the spring action and locking arrangement of both the buckles failed. When we approached the showroom the response was very poor and intolerable staring that without bill the issue cannot be honoured. We are a regular user of Park Avenue products for the last 25 years. Failure of Park Avenue product caused a lot of pain. I request your good self to instruct the company to honor our issue and resolve the problem
MailID: [protected]@gmail.com

Normally My Father use to take 1.30 mtrs for his trousers but the taylor in a Raymond shop in Nagercoil(Tamilnadu) asked My Father to buy 1.60 mtrs as per the company's recommendation & My Father done the same.When he got his trousers stiched back its not properly fitting him by this My Father got frustrated & a sort of mental depression.Now i am quoting this that it should not happen to anyone in future & the shop's name is CREATION'S TAILORING SERVICES C/O RAYMOND'S-NAGERCOIL,TAMILNADU & the Order Number is 4411 Dated 13/09/2009.