Samsung - Washing Machine Complaints & Reviews

A Washing machine was purchased on 29.10.2022 and now we are facing the problem that spinner is not moving, thus awshing aswell as spin is not working. plz arrange to make attend and rectify the problem.

Purchsed semi automatic washing machine vide invoice no 2121/2223/02674 from greast eastern on dt 28.10.2022 but after opening on delivery it was found that the dryer of the machine is broken from the bottom . We had requested to replace the machine but the company representative refuses for the same and insist for repair .
After a lapse of 7 days they have not replaced the same.

I have, been following up with Samsung service center for the last ten days for simple request to repair my washing machine and I have been given a reference of complain [protected], apparantly theres is some part in the machine is not available, and I have been following up with them rather than they should be following up with me, Its absolutely rediciulous with the way they treat customers.

Today again I have spoken to a Supervisor who assured me a call back with a distinct actionable time and resolution, but as expected I have not received any update from Samsung.

I hope all of you who wants to buy a Samsung Product will keep this after sales service in mind.

Regards,
Keshav
[protected]

From,
Advocate P.J.Joseph,
Parekalathil House,
Punnmada Ward,
Avalookunnu .p.o., Alleppey-6
Ph no.[protected], . [protected]

TO,
I Care Solutions,
Samsung Service centre,
25/817, New P&T Quarter,
Vellakinar . Alleppey
Tel No.[protected].

Sub; Complaint No. [protected] dated 20.11.08 regarding Washing Machine and subsequent communication with Mr. Ajith

Dear Mr. Ajith,

Ref. our telephone conversation on 3.12.08, on the subject matter, I have kept ready the bill and guarantee card ready to be collected by your office.

The fully automatic front loading Washing machine model P 1053, was purchased from Samsung Authorised dealer M/s. White planet, Ernakulam on 28.1.06. A LCD TV Model LA32R718 was also purchased on the same date and both items delivered at my home at Alappuzha. From the beginning, washing Machine has been showing problems one after another which were attended by service Engineers from Ernakulam in the beginning and on later stage from your office. The last such major repair was done by you last month by replacing the soap tray assembly, to stop leakage of water.

Two weeks later, machine started leaking again and a complaint was registered on 20.11.08 – as Complaint no. No. [protected]. The fault was diagnosed as breaking of washing tub. You have promised to replace the component with in week and failed to do so for reason known to you. It is indeed appreciated your further communication on 3rd December 2008 and proposing to take up the matter with your HQs to replace entire washing machine. As such as per your direction, I have kept the bill ready for you.

In this connection, I would like bring to your notice that, the washing machine claimed by you( Samsung) to be one of the best in the market, could not stand up to its name and proved to be a disaster. I would have taken immediate steps had it not been for my faith on Samsung brand and the flawless performance of my LCD. I had been facing much difficulties due to the constant breakdown of the machine, not alone monetarily but also to the reason for which the machine was procured.

As such, without any more negotiation on the subject matter, I would like to have my washing machine replaced with a new identical machine without further delay. In order to maintain smooth customer relation ship, I hope and believe that you will convince your HQs about the seriousness, importance and consequences of the matter without fail.

Thanking you


Regards
P.J.Joseph

I have purchased a washing machine from Reliance Digital Store (Indirapuram) on 31st Aug 2008 on Credit Card with an option of EMI. But due to some issue, my credit card statement showed the whole amount for washing machine purchased. As per discussion with store guys, they asked me to pay the only EMI amount & promised to sort out the issue at earliest. But in my next statement which i recieved last week, i got the finance charges on the balance payment for about Rs1000/ & issue remain still unresolved.This is unacceptable.

On continuos follow up, they are still not able to resolve the issue, as they cannot search for credit card charge slip.