Schneider Electric Complaints & Reviews

I had purchased an UPS from Scneider (APC) in 2020 June. There were some batetry issues and those are being periodically replaced by SE's dealer, when the request is sent to SE (on payment basesi, Battery cost plus service). Recently, on 24th June 2023, a battery was replaced (it took more than one month follow up after complaint to get it done). Now, within Battery warrantee period (one year), the new battery has again failed. Complaint given to the company[protected] on 26th September), but it still is unresolved, and in fact the company is asking for 'Service Charges', despite failure within warrantee.

Hi Team,

I have raised a complaint with UPS got damaged two months back till it is not resolved .

Asking to send the snap shots and attached everything even though there is no proper response from the team

Case No: 97221157
Model: BVX900LI-IN
Serial Number : 9B2128A03469

Finally worried about why i choose Schneider electric ups and wasted my money it around(5500) till now i didn't switched on the UPS

I had purchased Schneider Electric products from Elmech Techno Services on 15th Jan22 for the entire house

Since day one I have been facing issues with the fan regulators. Based on the complaint raised at the Schneider Electric customer care, 2-3 regulators have already been replaced.

On 6th Aug22 early morning at about 4:30am I was trying to reduce the speed of the fan/turn of the fan using the regulator for one of the bathroom's but it was not working & was free in movement. Within minutes I could see smoke coming out of the plate on which regulator was installed & when I tried to turn the regulator off, it was very hot. To control this situation & without any delays I put down the MCB, but the fan was still on as it was on power back. So I also had to shut down the power back up system so that the fan could turn off.

This is a very serious issue & don't expect a company like Schneider to produce such inferior quality products. It seems the quality of model of the regulator provided is not up-to the required quality standards.

I spoke to Akanksha at Schneider explaining her the situation but she has taken this complaint quite lightly. Till date nobody has visited the place to investigate the issue. Instead I just received a call for the fan regulator replacement.

Would require a swift & appropriate action from Schneider to get this issue resolved on priority basis, as it may lead to more hazardous situations in the future.

Kind regards
Sumeet Sehgal

My offices main DP is not working…please replace it as fast as possible
Contact [protected]

Placed the order on 26-Oct-21. Product not received till date despite multiple calls/ emails to customer care. Whenever I call the customer care, I am being told that an update will be provided in a day bu nothing happens. Didn't expect this from Schneider.

SRC1KUXI . 1 KVA UPS not owrking.

Switch is not working.plz solve complaint as soon as possible thanks.phn no-[protected]

Mfr. Giving lame excuses to repair/replace faulty unit which is under warranty

Purchased "opale" switch for the bunglows 4 years back. Since then i m getting continuous problem with the switch. Till now almost 40 switches are replaced.
Need your help to findout root cause or if the problem with the lot of switch during that period then need replacement of all the switches.;

I have done this complain on 23.10.2018 and since then i have mail to customer care many times. Every time i got the different case id but no one call or visited the site till now.

Different case id till now i have received are
Case no : 54231700
Case reference #: 53412248
Case no 53089463

Pls do the needful to resolve this issue asap.

After below sent 2 mails, APC service engineer visited to check the complaint.
Thanks to “Indian Consumer complaints forum”. This is wonderful site, where we can share the experiences of the Products and bring out the true colours of the product.
APC – Service engineer Mr Muthu came only to tell
1, The acid from the battery leaked
2, so I have to change to new batteries
3, when I said...

To highest official
May i request action please,
This is further to my mail posted yesterday
1, your complaint ref no[protected] spoke to sanjay - promised action
2, once again spoke to saideep at 11. 25 am - promised action with the assurance - top priority
3, once again spoke to skanda at 3. 40 pm - he said he has escalated to seniors.

I called to all these people vide tel - no - [protected]

Now the time is 9. 10 am - 27. 8. 15, till now nobody has come forward to rectify the complaint despite the fact i had agreed for paid service

Absolutely pathetic service and apc has put my domestic computer unusable because they profusely practice delayed customer service

I thank indian consumer complaints forum for keeping this site, so that lakhs of customers will benefit from understanding such pathetic service from apc.

Regards

Narendra babu
[protected]
[protected]@gmail.com

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Schneider electric - battery - apc - ups (Apc smf battery (Rbc2) ry leaky within 1 yr 1 month (Though the promise is 2 - 3 yrs)
To highest officials schneider electric

Sir / madam
I am not writing this complaint to get free service, but out of sheer concern for having trusted the brand apc. 1, i was using apc - ups for last 15 years for my various domestic computers and was confident about the product. 2, 4 years back i purchased upgraded computer and i was advised to go for apc - back up - rs - 1100 3, i never had problem for 3 years until battery has to be replaced 4, on 3rd july 2014, i replaced the battery through soundry power systems, perambur chennai and invoice no - sps / ups / 628 / 14 - 15, delivery note 695, despatch document no - 3926 - description apc smf battery (Rbc2) - s, no:b[protected], eb[protected] (I hv the field service report signed by the service engineer and he has picked up additional rs250 / as service charges) 5, value of 2 nos battery is rs 1911 after deducting cost of old batteries. 6, whilst cleaning my computer yesterday, i saw a leak underneath the ups which was black in colour 7, i opened the ups to find battery leaking and terminals corroded. 8, i called up your toll free [protected] and spoke to mr sanjay today at 10. 45 am, and to my surprise he said warranty was only for a year and it has expired and it will be serviced at a cost. (Customer complaint ref no[protected], please note warranty elapsed on july 3rd 2015 and that is not the issue, but a battery which gives normal life of 30 - 36 months leaks in 13 months ???. What kind of a quality to trust ? 10 i have adviced mr sanjay to advice the concerned to service at a cost, but what trust do you want me to have on apc batteries can you please advice me better batteries other than apc, which can be cost effective and good? I have lost cofidence on apc batteries regards narendra babu [protected] [protected]@gmail.com

To Highest officials Schneider Electric Sir / Madam I am not writing this complaint to get free service, but out of sheer concern for having trusted the brand APC. 1, I was using APC- ups for last 15 years for my various domestic computers and was confident about the product. 2, 4 years back i purchased upgraded computer and i was advised to go for APC- BACK UP- RS - 1100 3, I never had problem for 3 years until battery has to be replaced 4, On 3rd July 2014, i replaced the battery through Soundry Power systems, Perambur Chennai and invoice no - SPS/UPS/628/14-15, DELIVERY NOTE 695, Despatch document no -3926- Description APC SMF BATTERY (RBC2) - S, NO:B[protected], EB[protected] ( I hv the field service report signed by the service engineer and he has picked up additional Rs250/ as service charges) 5, VALUE OF 2 NOS BATTERY IS Rs 1911 after deducting cost of old batteries. 6, Whilst cleaning my computer yesterday, i saw a leak underneath the UPS which was black in colour 7, I opened the UPS to find battery leaking and terminals corroded. 8, I called up your toll free [protected] and spoke to Mr Sanjay today at 10.45 am, and to my surprise he said warranty was only for a year and it has expired and it will be serviced at a cost. ( Customer complaint ref no[protected] 9, Please note warranty elapsed on July 3rd 2015 and that is not the issue, but a battery which gives normal life of 30-36 months leaks in 13 months ??????????????. What kind of a quality to trust ? 10 I have adviced Mr Sanjay to advice the concerned to service at a cost, but what trust do you want me to have on APC BATTERIES Can you please advice me better batteries other than APC, which can be cost effective and good? I have lost cofidence on APC batteries Regards Narendra Babu [protected] [protected]@gmail.com

he is totally without knowledge, unrespectable person. pls remove him from your office as he dont deserve anything and i m saying this because i m the person who refer him in your company but he flirt with all girls of your company and outside. shamsi is one of the girl ns i totally upset with this person everything . pls.remove him friom ur office as he dont deserve anything take resignation from him. is up to u to make ur company unrespectable...

Two Clipsal C-Bus 2 dimmer & Relay manufactured by Schneider Electric (part of electric cable network of the flat) installed less than 1 year, costing Rs.70000 each have failed.
Customer care rep on call refused to replace under warranty, without feedback as to where actually was the cause of failure. No complaint report was submitted.
On follow up with building FM, assurance were given for resolution, but since 4 months follow up company does not respond.

There has been no known error/irregular/unwarranted use or installation of any kind in the flat, as builder provided ready to move in apartments.

Sub: EPF transfer of Mr. NARENDRASINH JASHVANTSINH VAGHELA
From A/c no. : GJ/1854/015970 (ABB LTD)
To A/c No. : DL/17112/2059 (SCHNEIDER ELECTRIC INDIA PVT. LTD.)

Respected Sir,

Refer to letter dtd. 31/10/2008 sent by my Ex-Employer M/s ABB Ltd., Vadodara along with Cheque bearing sr. no. 618716 dtd. 31/10/2008 for Rs. 64155/- towards transfer of EPF to new A/c holding...

Hello Sir,

I had applied for the gas refill on 16 th July, At your distributor named : TANVAR GAS AGENCY, in
intspite of repaeated follow up, the Agency has failed to deliver the Gas twice, As you know in this busy schedule I had personally taken off from my office to recieve the Gas.

I am extermely fed up with this gas Agency, and their behavior towards the customer.
and the false promises, they are cheating with the customers.
I would request to please take some strict action against this agency,

Consumer no- 16127.
KD-111, Pitampura,
Delhi, Near kohat enclave metro station.

Regards,
Amit.
[protected].