Star Inn Suites And Retreat Limited Complaints & Reviews

The Star Inn Suites and Retreat Ltd, company's representatives and their accomplices Mr. Shikhar and Mr. Pintoo ( M# [protected]/ [protected]) request us on 25th November 2020 for meeting at our residence for product promotion with the free offer of 3 nights and four days of holidays as we won after filling their coupon.
They place their ground workers at petrol filling station, malls etc. and in my case it was at Ansal Plaza Khel Gaon...

Hi,

I purchased their all season offer package on 5th August 2018 under the name of my wife, Rekha Kumari and paid Rs. 97000/- instantly using my credit card (12 EMIs). This package was to be valid for 10 years and allowed stay of 70 nights in India and abroad. All the properties to stay be of 4 or 5 star as this package was for luxurious stay.

I tried for booking 2 times in last 1.5 years. In 2018, they first denied booking by saying that I have requested for booking too early. Then I tried for the second time and they said the property was not available on the requested dates. I tried second booking in Oct 2019, this time again they asked the same thing that I have requested too early and need to wait for the opening window. When I checked on other online portals then it was clearly showing that all the rooms of said property were full on that date. I asked them to give me the RCI card as promised by them at the time of buying the package then they denied of such commitment. When I asked about the booking charges then they asked me to pay exchange rate + AMC for booking.

Dispute :-

At the time of signing the agreement, their manager Mr. Imran promised below things to us -
1. RCI card will be given to me after 90 days of registration ((Also mentioned in the starter kit mail sent by them) so that I could book hotels as per my need and there would be no dependency on Starinn Suites and Retreat for booking.
2. All starinn properties are of 4 star and 5 star - This is wrong
3. I'll need to pay exchange rate for RCI hotels and Annual Maintenance Charge for Starinn properties. But in agreement, it was written that Annual Maintenance Charge would be applicable for all types of properties. When I objected on that Mr. Imran assured me that he would arrange a mail and later on, he denied. Same ways, I objected on many points which were not looking customer friendly but he assured that mail would replace all those clauses and there would be no problem in service so those clauses would never be invoked.
4. This is all season offer and there will be no blackouts

Proofs:-
1. I have a mail chain where their representative has confirmed that "AMC is for starinn property and Exchange rate for RCI"
2. It's clearly mentioned in their starter kit that RCI card will be sent to the customer but they denied to send it. Even MR. Imran confirmed me on Whatapp that they were to send RCI card when i asked him, after 90 days of registration.

Attached :-
1. Screen shot of Mail, of their confirmation about "AMC is for Starinn property and Exchange rate for RCI"
2. Copy of the agreement
3. Screenshot of Started mail

Same issue is with many customers, who have reported similar type of issues on different portals. Below is the link for reference :- https://www.consumercomplaints.in/star-inn-suites-and-retreat-ltd-goofing-off-to...⇄ Please help me to get my hard earned money back.

Regards,
Aditya

My father had booked a package from starinn suites. He paid rs 1, 30, 000 for it. We used their services for our nanital tour. Their so called hotel in nanital is nothing but hostel for students, it was infact 1 km away from nanital. The services were pathetic, once back in noida, we asked for refund from them as during the booking time they told us we can go for refund minus administrative charges of rs 25, 000 at anytime. When i asked them for a refund these guys told they don't have a policy of refund. Their sale guys never told us about this nor are they picking any calls. This is a fraud company. If you check out their facebook page many people have registered complaints against them.

This company is 100% fraud.

If anyone wants to know more can call me at +91 [protected]

This company called to me for providing free vouchers and movie tickets towards company promotion. When I go to collect vouchers with my wife, they forcefully/pressed to take membership. I paid Rs. 74000/- for membership but after getting agreement and found that so many hidden charges in agreement, I was cheated which i got to know after reading the agreement. When I asked them to cancel my membership they denied. This is a fraud company since they never entertained me after taking the money. I request not to take membership of this fraud company. Company office located at Ansal Plaza Mall, Andrews Ganj, New Delhi website is www.starinnsuitesandretreat.com.

People of this company fool people

Thanks,
Agraj Tripathi
Mob: [protected]